FFB Bank Your Digital Banking Guide

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Table of Contents Getting Started

Digital Banking System Requirements .....................................................................10 Browser (Desktop & Mobile)............................................................................................... 10 Mobile Device (App)............................................................................................................. 10 Mobile Remote Deposit Capture ....................................................................................... 10 New User Enrollment .................................................................................................11 Logging In.....................................................................................................................12 Logging Off ........................................................................................................................... 13 DUO Mobile .................................................................................................................14 Resetting a Forgotten Password ...............................................................................16 Retrieve a Forgotten Username................................................................................17 Password Security Check ...........................................................................................18 Business Online Banking Overview ..........................................................................19 Sub-Users.............................................................................................................................. 19 Companies ............................................................................................................................ 19 Transaction Type Overview .......................................................................................20 Manage Profile Contact Settings ..........................................................................................................21 Adding a New Phone ........................................................................................................... 21 Editing a Phone .................................................................................................................... 22 Deleting a Phone.................................................................................................................. 23 Editing an Email Address .................................................................................................... 24 Login Settings ..............................................................................................................25 Change Username ............................................................................................................... 25 Change Password ................................................................................................................ 26 Change Security Questions................................................................................................. 27 Recent Logins ....................................................................................................................... 28 Mobile Security Preferences............................................................................................... 29 Enabling FaceID.................................................................................................................... 29 Enabling PIN Login............................................................................................................... 30 Auto-Login............................................................................................................................. 31 Security Protecting Your Information......................................................................................32 General Guidelines .............................................................................................................. 32 Login ID and Password........................................................................................................ 32 Fraud Prevention ................................................................................................................. 32 Multi-Factor Authentication.......................................................................................33