Farmers Trust and Savings Bank Consumer Digital Banking Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Out-of-Band Authentication ......................................................................................10 Logging Off ........................................................................................................................... 11 Duo Mobile ........................................................................................................................... 12 Resetting a Forgotten Password ...............................................................................14 Retrieve a Forgotten Username................................................................................15 Password Security Check ...........................................................................................16 Accounts Dashboard Overview..................................................................................................17 Account Details Overview ..........................................................................................19 Transaction Details .....................................................................................................21 Adding a New Account ...............................................................................................23 Adding an External Account ............................................................................................... 24 Verifying an External Account ............................................................................................ 26 Removing an External Account .......................................................................................... 27 Opening a New Account...................................................................................................... 28 Editing Favorite Accounts...........................................................................................30 Organize Dashboard ..................................................................................................31 Language Preference .......................................................................................................... 31 Reorder Accounts ................................................................................................................ 32 Rename Accounts ................................................................................................................ 33 Hide/Unhide Accounts ........................................................................................................ 34 Hide/Unhide Dashboard Tiles ............................................................................................ 35 App Appearance................................................................................................................... 36 Favorite Payees ...........................................................................................................37 Selecting Favorite Payees.................................................................................................... 37 Security Protecting Your Information......................................................................................38 General Guidelines .............................................................................................................. 38 Login ID and Password........................................................................................................ 38 Fraud Prevention ................................................................................................................. 38 Login Settings ..............................................................................................................39 Change Username ............................................................................................................... 39 Change Password ................................................................................................................ 40 Change Security Questions................................................................................................. 41 Recent Logins ..............................................................................................................42