Farmers Trust and Savings Bank Consumer Digital Banking Guide

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Table of Contents Getting Started

Digital Banking System Requirements........................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture.......................................................................................... 7 New User Enrollment....................................................................................................8 Logging In.......................................................................................................................9 Out-of-Band Authentication.......................................................................................11 Logging Off............................................................................................................................ 12 DUO Mobile........................................................................................................................... 13 Resetting a Forgotten Password................................................................................15 Retrieve a Forgotten Username................................................................................16 Password Security Check............................................................................................17 Accounts Dashboard Overview..................................................................................................18 Account Details Overview...........................................................................................19 Transaction Details......................................................................................................21 Adding a New Account................................................................................................23 Adding an External Account................................................................................................ 24 Removing an External Account........................................................................................... 26 Opening a New Account...................................................................................................... 27 Organize Dashboard...................................................................................................29 Language Preference........................................................................................................... 29 Reorder Accounts................................................................................................................. 30 Rename Accounts................................................................................................................. 31 Hide/Unhide Accounts......................................................................................................... 32 Hide/Unhide Dashboard Tiles............................................................................................. 33 App Appearance................................................................................................................... 34 Quick Pay......................................................................................................................35 Selecting Favorite Payees.................................................................................................... 35 Bill Pay................................................................................................................................... 36 External Account.................................................................................................................. 38 Monthly Activity...........................................................................................................40 Security Protecting Your Information......................................................................................41 General Guidelines............................................................................................................... 41 Login ID and Password........................................................................................................ 41 Fraud Prevention.................................................................................................................. 41