Fidelity Bank Personal Online Banking User Guide

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Getting Started Unlock/Forgot Password

If you happen to forget your password or lock yourself out due to invalid password attempts, you can easily reestablish a new one from the Fidelity Bank Home page—no need to call us!

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1. Click the Log In button. 2. Click the “Forgot Password?” link. 3. Enter your user ID, last name, email address and mobile phone. 4. Click the Submit button. 5. You will receive a verification code. Enter the verification code and update your password.

Getting Started: Unlock/Forgot Password