First Citizens Bank Digital Banking for Business User Guide

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Within Advanced Options, click the Exception Processing tab, then Quick Exception Processing. 1. Use the exception drop-down and search option to filter through exception items by account. 2. Click and expand the Decisions Needed bar. 3. Review the exception and decision the item Pay or Return . 4. Once each exception is decisioned, click the Save button to submit decisions. 5. Always click the Log Out button when you are finished using Positive Pay.

Note : Decisions on exceptions must be made by 3:30 PM EST. Any items left undecided are handled per your default setting. All users at First Citizens are placed into “Read-Only” mode after the cut-off time to prevent changes to the automated decision.

Advanced Options - Positive Pay for Check Transactions: Void a Check