First Citizens Bank Digital Banking for Business User Guide

First page Table of contents Next page Last page

Getting Started	8
Desktop New User Enrollment	8
First Time Log In	9
Logging In	12
Logging Off	13
Retrieve a Forgotten Username	14
Resetting a Forgotten Password	15
Home Page	17
Home Page Overview	17
Account Summary Overview	19
Accounts	20
Account Transactions	20
Quick Transfer	22
Account Nickname	23
Details & Settings	24
Account Grouping	25
Editing a Group Name	26
Deleting a Group	26
Mortgages	27
Security	28
Protecting Your Information	28
General Guidelines	28
Login ID and Password	28
Fraud Prevention	28
Mobile Log In Preferences	29
Enabling Touch ID® or Fingerprint Login	29
Enabling Passcode Authentication	31
Enabling Face ID®	32
Disabling Passcode Authentication, Touch ID®, Fingerprint or Face ID® Login	33
Apple® Watch	34
Apple® Watch Setup	34
Viewing Balances and Transactions	34
Message Center	35
Message Center Overview	35
Sending a Secure Message	36
Move Money (Payments & Transfers)	37
Digital Banking for Business Overview	37
Users	37
Recipients	37
Digital Banking for Business for Business Transaction Types	38
ACH and Wire Cutoff Times	38
Transfer Funds Between Accounts	39
Send Money with Zelle® for Your Business Enrollment	41
One-time Enrollment	41
Adding a Trusted Recipient	42
Receive Money with Zelle®	43
Send Money with Zelle®	44
Request Money with Zelle®	46
Split Expenses with Zelle®	47
Zelle® Settings	48
International Wires	49
To enroll in International Wires	49
To Remove International Wires Access	50
Create and Send an International Wire	51
International Wire FAQ	53
ACH & Payroll ACH Template Overview	54
Creating a Template	55
ACH Batch	56
ACH Payment	58
ACH Collection	60
Domestic Wire	62
Payroll	64
Sending a Single Payment	66
ACH Batch	66
ACH Payment	69
ACH Collection	71
Domestic Wire	74
Payroll	76
Splitting a Payment	78
Payment from File	79
Importing a CSV file	79
Importing a NACHA file	81
Viewing, Approving or Canceling a Transaction	83
Single Transaction	83
Multiple Transactions	84
ACH Prenotes	85
Editing or Using a Template	87
Deleting a Template	88
Tax Payments	89
Pay Loan or Credit Card	91
To pay a loan or credit card with a First Citizens Bank account:	91
To pay a loan or credit card with a non-First Citizens Bank account or debit card:	92
To pay a loan or credit card with an external checking or savings account:	92
To pay a loan or credit card with an external debit card account:	92
View Payment Activity (for Loans and Credit Cards)	93
Pay Bank Customer	94
Linking Someone’s First Citizens Account	94
Single Transfers Between First Citizens Accounts	96
Manage Online Activity	97
Editing and Cancelling Transfers	97
Manage Payments	99
Using Filters	100
Creating or Deleting Custom Views Using Favorites	101
Business Services	102
Users Overview	102
Manage Users Overview	103
Adding a New User	104
Part 1 of 5: Establishing Transaction Type Rights	105
Part 2 of 5: Disabling a Transaction Type	106
Part 3 of 5: Editing Approval Limits for a Transaction Type	107
Part 4 of 5: Establishing Rights to Access Features	108
Part 5 of 5: Establishing Rights to Access Accounts	109
Editing an Existing User’s Rights	110
Deleting a User	111
Recipient Overview	112
ACH Only- Part 1 of 2: Adding a Recipient	113
ACH Only- Part 2 of 2: Recipient Account Detail	114
ACH & Wire- Part 1 of 4: Adding a Recipient	115
ACH & Wire- Part 2 of 4: Beneficiary Bank Detail	116
ACH & Wire- Part 3 of 4: Intermediary Bank Detail	117
ACH & Wire- Part 4 of 4: Recipient Account Detail	118
Wires Only (Domestic) - Part 1 of 4: Adding a Recipient	119
Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail	120
Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail	121
Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail	122
Editing a Recipient	123
Editing a Recipient’s Templates	124
Deleting a Recipient	125
Mobile Authorizations	126
Positive Pay for ACH Transactions	128
Introduction	128
Managing Exceptions	129
Add an ACH Authorization Rule	131
Positive Pay for Check Transactions	133
Introduction	133
Managing Exceptions	134
Add a Check Confirmation	136
Submit Issued Check File	137
Introduction	138
To Upload an Issued Check File	139
Manually Enter a Check	140
Void a Check	141
Managing Exceptions within Advanced Options	142
Issued Check Processing Log	144
Fee Schedule	145
Fee Schedule	145
Business Bill Pay	146
Home Page Overview	146
Add a Payee	148
Company	148
Import Payees	150
Edit a Payee	153
Delete a Payee	154
Add and Manage Categories	155
One-Time Payment	156
Edit or Stop a One-Time Payment	157
Create a Recurring Payment	158
Edit or Stop a Recurring Payment	160
Setting Up eBills	162
Payment Approval	163
Calendar	164
Company Profile	165
Delete or Edit Bill Pay Accounts	166
Manage Users	167
Personal Profile	168
e-Notifications	169
Events	169
Logout	170
Recurring	171
Reminders	172
Reports	173
Mobile Bill Pay	174
Home Page Overview	174
Add a Payee	176
Company	176
Import Payees	178
Edit a Payee	179
Delete a Payee	180
Add and Manage Categories	181
One-Time Payment	182
Edit or Stop a One-Time Payment	183
Setting Up eBills	185
Create a Recurring Payment	186
Edit or Stop a Recurring Payment	188
Payment Approval	190
Calendar	191
Company Profile	192
Delete or Edit Bill Pay Accounts	193
Manage Users	194
Personal Profile	195
e-Notifications	196
Events	196
Logout	197
Recurring	198
Reminders	199
Reports	200
Alerts	201
Account & Card Alerts	201
Account Alerts	201
Card Alerts	202
Security Alerts	203
Editing Delivery Preferences	203
Mobile Check Deposits	204
Mobile Check Deposits	204
Manage Cards	205
To Activate a Card	206
To Lock/Unlock Card	207
Manage Employee Cards	208
Manage the Entitlement for Your Users	208
Adding Employee Cards	210
Closing Employee Cards	211
Adjusting Spending Limits	212
Statements & Documents	213
Statements	213
Statement Delivery	214
Service Center	215
Order Checks	215
Request Check Copy	216
Stop Payment Request	217
Single Check	217
Multiple Checks	218
Order Foreign Currency	219
Manage User Rights to Order Foreign Currency	220
Additional Services	222
Open New Account	222
Order Visa Gift Cards	222
Online Agreement	223
Privacy and Security	223
Customer Support	223
Branches and ATMs	224
Branches and ATMs	224
Profile and Preferences	225
Profile and Contact Information	225
Account Preferences	226
Log In Preferences	227
Change Password	228
Change Login ID	229
Secure Delivery	230
Secure Delivery with International Contact Information	231
Change Background	232

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