First Citizens Bank Digital Banking for Business User Guide

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Getting Started	9
Desktop New User Enrollment	9
First Time Log In	10
Logging In	13
Logging Off	14
Retrieve a Forgotten Username	15
Resetting a Forgotten Password	16
Home Page	18
Home Page Overview	18
Account Summary Overview	20
Mobile Thumb Bar	21
Accounts	22
Account Transactions	22
Exporting Transactions	24
Quick Transfer	25
Account Nickname	26
Details & Settings	27
Account Grouping	28
Editing a Group Name	29
Deleting a Group	29
Mortgages	30
Security	36
Protecting Your Information	36
General Guidelines	36
Login ID and Password	36
Fraud Prevention	36
Mobile Log In Preferences	38
Enabling Touch ID® or Fingerprint Login	38
Enabling Passcode Authentication	40
Enabling Face ID®	41
Disabling Passcode Authentication, Touch ID®, Fingerprint or Face ID® Login	42
Apple® Watch	43
Apple® Watch Setup	43
Viewing Balances and Transactions	43
Message Center	44
Message Center Overview	44
Sending a Secure Message	45
Move Money (Payments & Transfers)	46
Digital Banking for Business Overview	46
Users	46
Recipients	46
Digital Banking for Business for Business Transaction Types	47
ACH and Wire Cutoff Times	47
Transfer Funds Between Accounts	48
Send Money with Zelle® for Your Business Enrollment	50
One-time Enrollment	50
Adding a Trusted Recipient	51
Adding New Recipients from Device	53
Receive Money with Zelle®	55
Send Money with Zelle®	56
Request Money with Zelle®	58
Split Expenses with Zelle®	59
Activity in Zelle®	60
Zelle® Settings	61
Zelle® Limits	62
Zelle® Tag Token Registration	63
Zelle® Tag Registration for a New Small Business User	64
Zelle® Tag Registration for an Existing Small Business User	68
Zelle® Tag Frequently Asked Questions	70
Zelle® FAQ	71
Wire and ACH Recipient Overview	72
ACH Only- Part 1 of 2: Adding a Recipient	73
ACH Only- Part 2 of 2: Recipient Account Detail	74
ACH & Wire- Part 1 of 4: Adding a Recipient	75
ACH & Wire- Part 2 of 4: Beneficiary Bank Detail	76
ACH & Wire- Part 3 of 4: Intermediary Bank Detail	77
ACH & Wire- Part 4 of 4: Recipient Account Detail	78
Wires Only (Domestic) - Part 1 of 4: Adding a Recipient	79
Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail	80
Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail	81
Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail	82
Editing a Recipient	83
Editing a Recipient’s Templates	84
Deleting a Recipient	85
ACH & Wire Payments	86
ACH Batch	86
ACH Payment	89
ACH Collection	91
Domestic Wire	94
Payroll	96
Splitting a Payment	98
Payment from File	99
Importing a CSV file	99
Importing a NACHA file	101
Templates	104
ACH Batch	105
ACH Payment	107
ACH Collection	109
Domestic Wire	111
Payroll	113
Editing or Using a Template	114
Deleting a Template	115
Viewing, Approving or Canceling a Transaction	117
Single Transaction	117
Multiple Transactions	118
ACH Prenotes	119
Tax Payments	121
Pay Loan or Credit Card	123
To pay a loan or credit card with a First Citizens Bank account:	123
To pay a loan or credit card with a non-First Citizens Bank account or debit card:	124
To pay a loan or credit card with an external checking or savings account:	124
To pay a loan or credit card with an external debit card account:	124
View Payment Activity (for Loans and Credit Cards)	125
Manage Recurring Payments	126
Manage Online Activity	127
Editing and Cancelling Transfers	127
Manage Payments	129
Using Filters	130
Creating or Deleting Custom Views Using Favorites	131
Business Services	132
Users Overview	132
Manage Users Overview	133
Adding a New User	134
Part 1 of 5: Establishing Transaction Type Rights	135
Part 2 of 5: Disabling a Transaction Type	136
Part 3 of 5: Editing Approval Limits for a Transaction Type	137
Part 4 of 5: Establishing Rights to Access Features	138
Part 5 of 5: Establishing Rights to Access Accounts	139
Editing an Existing User’s Rights	140
Deleting a User	141
International Wires	142
Create and Send an International Wire	143
International Wire FAQ	145
International Wire Dual Authorization	146
What is dual authorization for international wires?	146
Dual Approval for Wire/ACH Initiation	148
Step 1: Create the Wire/ACH Transaction	148
Step 2: Options after Drafting	148
Step 3: Approving the Wire/ACH	149
Set Approval Alerts	150
Positive Pay for ACH Transactions	151
Introduction	151
Managing Exceptions	152
Add an ACH Authorization Rule	154
Positive Pay for Check Transactions	156
Introduction	156
Managing Exceptions	157
Add a Check Confirmation	159
Submit Issued Check File	160
Advanced Options - Positive Pay for Check Transactions	161
Introduction	161
To Upload an Issued Check File	162
Manually Enter a Check	163
Void a Check	164
Managing Exceptions within Advanced Options	165
Issued Check Processing Log	167
Business Bill Pay	168
Home Page Overview	168
Add a Payee	170
Company	170
Import Payees	172
Edit a Payee	175
Delete a Payee	176
Add and Manage Categories	177
One-Time Payment	178
Edit or Stop a One-Time Payment	179
Create a Recurring Payment	180
Edit or Stop a Recurring Payment	182
Setting Up eBills	184
Payment Approval	185
Calendar	186
Company Profile	187
Delete or Edit Bill Pay Accounts	188
Manage Users	189
Personal Profile	190
e-Notifications	191
Events	191
Logout	192
Recurring	193
Reminders	194
Reports	195
Mobile Bill Pay	196
Home Page Overview	196
Add a Payee	198
Company	198
Import Payees	200
Edit a Payee	201
Delete a Payee	202
Add and Manage Categories	203
One-Time Payment	204
Edit or Stop a One-Time Payment	205
Setting Up eBills	207
Create a Recurring Payment	208
Edit or Stop a Recurring Payment	210
Payment Approval	212
Calendar	213
Company Profile	214
Delete or Edit Bill Pay Accounts	215
Manage Users	216
Personal Profile	217
e-Notifications	218
Events	218
Logout	219
Recurring	220
Reminders	221
Reports	222
Alerts	223
Account & Card Alerts	223
Account Alerts	223
Card Alerts	224
Security Alerts	225
Editing Delivery Preferences	226
Mobile Check Deposits	227
Mobile Check Deposits	227
Manage Cards	228
Manage Cards	228
To Activate a Card	229
To Lock/Unlock Card	230
Accessing the FCB Rewards Website	231
Manage Employee Cards	235
Manage the Entitlement for Your Users	235
Adding Employee Cards	237
Closing Employee Cards	238
Adjusting Spending Limits	239
Statements & Documents	240
Statements	240
Tax Documents	241
eStatements Delivery	242
Service Center	243
Order Checks	243
Request Check Copy	244
Stop Payment Request	245
Single Check	245
Multiple Checks	246
Order Foreign Currency	247
Manage User Rights to Order Foreign Currency	248
Additional Services	250
Online Agreement	250
Privacy and Security	250
Branches and ATMs	251
Customer Support	253
Profile and Preferences	254
Profile and Contact Information	254
Account Preferences	255
Log In Preferences	256
Change Password	257
Change Login ID	258
Secure Delivery	259
Secure Delivery with International Contact Information	260
Accessibility	261

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