First Citizens Bank Digital Banking for Business User Guide

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Managing Exceptions within Advanced Options While processing your items, the Positive Pay system sends you an email or text message notification if there are any exceptions to review. Exceptions represent two types of items: items that do not match checks issued by the client to the bank or items attempting to clear an account where the Positive Pay service is set to run in reverse, requiring client review of all items. Exception items are available for review around 10 AM EST. The Exception Type can include: • Duplicate Paid Item: The item was previously paid. • Paid Not Issued: The item was never loaded into the system as an issued check. • Stale Dated Item Paid: The item is a stale dated check. A check is considered stale dated if it is older than 180 days. • Previously Paid Item Posted: The item was previously paid. • Voided Item: The item was previously voided. Advanced Options - Positive Pay for Check Transactions

Positive Pay for Check Transactions: Managing Exceptions within Advanced Options