First Citizens Bank Digital Banking for Business User Guide

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Online Agreement When enrolling in Digital Banking, you’ll consent and agree to the First Citizens Digital Banking Agreement. If you’d like to refer to the agreement at a later date, do so by selecting “Online Agreement” under the “Service Center” drop down on the left-hand navigation. You’ll be taken to the most up-to-date version of the First Citizens Digital Banking Agreement on firstcitizens.com. Privacy and Security First Citizens uses industry-leading security practices to protect your information. To understand First Citizens’ commitment to your security and our state-of the-art security for your accounts, we encourage you to review the “Privacy & Security” page on firstcitizens.com. Access this page by selecting “Privacy and Security” under the “Service Center” drop down on the left-hand navigation. On the page, you will also find useful information about how to protect your personal information, and Digital Banking-specific Security information. Each Digital Banking session is secured using Secure Socket Layer (SSL) encryption, preventing unauthorized users from accessing your account information. Customer Support The Customer Support page provides content and guidance on features within Digital Banking. It includes our interactive user guides showing how to use various features in Digital Banking as well as video tutorials, FAQs and a ‘What’s New’ section highlighting new platform updates. There is also information provided about how to locate your routing number or contact a representative if you need additional guidance.

Service Center: Additional Services