First Citizens Bank Digital Banking for Consumers User Guide

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Table of Contents Getting Started

Desktop New User Enrollment....................................................................................9 Mobile New User Enrollment ....................................................................................10 First Time Log In..........................................................................................................12 Logging In.....................................................................................................................14 Logging Off ........................................................................................................................... 15 Retrieve a Forgotten Username................................................................................16 Resetting a Forgotten Password ...............................................................................17 Home Page Home Page Overview .................................................................................................19 Account Summary Overview .............................................................................................. 21 Mobile Thumb Bar ......................................................................................................22 Accounts Account Transactions .................................................................................................23 Exporting Transactions ....................................................................................................... 25 Quick Transfer.............................................................................................................26 Account Nickname......................................................................................................27 Details & Settings........................................................................................................28 Account Grouping.......................................................................................................29 Editing a Group Name......................................................................................................... 30 Deleting a Group.................................................................................................................. 30 Mortgages ....................................................................................................................31 Security Protecting Your Information......................................................................................37 General Guidelines .............................................................................................................. 37 Login ID and Password........................................................................................................ 37 Fraud Prevention ................................................................................................................. 37 Mobile Log In Preferences .........................................................................................39 Enabling Touch ID ® or Fingerprint Login........................................................................... 39 Enabling Passcode Authentication .................................................................................... 41 Enabling Face ID ®.................................................................................................................................................................................................. 42 Disabling Passcode Authentication, Touch ID ® , Fingerprint or Face ID ® Login ............ 43 Apple® Watch .............................................................................................................44 Apple® Watch Setup ........................................................................................................... 44 Viewing Balances and Transactions .................................................................................. 44 Account & Card Alerts ................................................................................................45 Account Alerts ...................................................................................................................... 45 Card Alerts ............................................................................................................................ 46