First Citizens Bank Digital Banking for Consumers User Guide

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Security Alerts..............................................................................................................40 Editing Delivery Preferences............................................................................................... 40 Message Center Overview .........................................................................................41 Sending a Secure Message ........................................................................................42 Move Money (Payments & Transfers) Transfer Funds Between Accounts...........................................................................43 Transfer to Another Customer .................................................................................45 Linking Someone’s First Citizens Account......................................................................... 45 Single Transfers Between First Citizens Accounts ........................................................... 47 Send Money with Zelle ® Enrollment .........................................................................48 One-time Enrollment........................................................................................................... 48 Adding a Trusted Recipient................................................................................................. 49 Send Money with Zelle ®................................................................................................................................................................ 50 Request Money with Zelle ® ...................................................................................................................................................... 52 Split Expenses with Zelle ® .......................................................................................................................................................... 53 Zelle ® Settings ..............................................................................................................54 View Payment and Transfer Activity .........................................................................55 Editing and Cancelling Transfers........................................................................................ 56 Pay Bills (Payments & Transfers) Credit Card and Loan Payments ...............................................................................57 Bill Pay Overview.........................................................................................................59 Creating a Payee Overview ........................................................................................61 Creating a Payee: Company.......................................................................................62 Editing a Payee ............................................................................................................64 Deleting a Payee .........................................................................................................65 Hiding or Unhiding Payees ........................................................................................66 Hide a Payee......................................................................................................................... 66 Unhide a Payee .................................................................................................................... 66 Scheduling Payments .................................................................................................67 Rush Delivery...............................................................................................................68 Recurring Payments ...................................................................................................70 Editing Payments ........................................................................................................72 Skipping Payments .....................................................................................................74 Deleting Payments......................................................................................................75 Setting Up eBills ..........................................................................................................76 Adding an Account......................................................................................................77 Editing an Account ......................................................................................................78 Deleting an Account ...................................................................................................79 Editing Alerts ...............................................................................................................80 Categories ....................................................................................................................81