First Citizens Bank Digital Banking for Consumers User Guide

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Table of Contents Getting Started

Desktop New User Enrollment..................................................................................10 Mobile New User Enrollment ....................................................................................11 First Time Log In..........................................................................................................13 Logging In.....................................................................................................................15 Logging Off ........................................................................................................................... 16 Retrieve a Forgotten Username................................................................................17 Resetting a Forgotten Password ...............................................................................18 Home Page Home Page Overview .................................................................................................20 Account Summary Overview .............................................................................................. 22 Mobile Thumb Bar ......................................................................................................23 Accounts Account Transactions .................................................................................................24 Exporting Transactions ....................................................................................................... 26 Quick Transfer.............................................................................................................27 Account Nickname......................................................................................................28 Details & Settings........................................................................................................29 Account Grouping.......................................................................................................30 Editing a Group Name......................................................................................................... 31 Deleting a Group.................................................................................................................. 31 Mortgages ....................................................................................................................32 Security Protecting Your Information......................................................................................38 General Guidelines .............................................................................................................. 38 Login ID and Password........................................................................................................ 38 Fraud Prevention ................................................................................................................. 38 Mobile Log In Preferences .........................................................................................40 Register Device for Authentication via Push Notifications ............................................. 40 Enabling Touch ID ® or Fingerprint Login........................................................................... 40 Enabling Passcode Authentication .................................................................................... 42 Enabling Face ID ®.................................................................................................................................................................................................. 43 Disabling Passcode Authentication, Touch ID ® , Fingerprint or Face ID ® Login ............ 44 Apple® Watch .............................................................................................................45 Apple® Watch Setup ........................................................................................................... 45 Viewing Balances and Transactions .................................................................................. 45 Account & Card Alerts ................................................................................................46 Account Alerts ...................................................................................................................... 46 Card Alerts ............................................................................................................................ 47