First Citizens Bank Digital Banking for Consumers User Guide

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Table of Contents Getting Started

Desktop New User Enrollment....................................................................................9 Mobile New User Enrollment ....................................................................................10 First Time Log In..........................................................................................................12 Logging In.....................................................................................................................14 Logging Off ........................................................................................................................... 15 Retrieve a Forgotten Username................................................................................16 Resetting a Forgotten Password ...............................................................................17 Home Page Home Page Overview .................................................................................................19 Account Summary Overview .............................................................................................. 21 Mobile Quicklinks........................................................................................................22 Accounts Account Transactions .................................................................................................23 Quick Transfer.............................................................................................................25 Account Nickname......................................................................................................26 Details & Settings........................................................................................................27 Account Grouping.......................................................................................................28 Editing a Group Name......................................................................................................... 29 Deleting a Group.................................................................................................................. 29 Mortgages ....................................................................................................................30 Security Protecting Your Information......................................................................................31 General Guidelines .............................................................................................................. 31 Login ID and Password........................................................................................................ 31 Fraud Prevention ................................................................................................................. 31 Mobile Log In Preferences .........................................................................................32 Enabling Touch ID ® or Fingerprint Login........................................................................... 32 Enabling Passcode Authentication .................................................................................... 34 Enabling Face ID ®.................................................................................................................................................................................................. 35 Disabling Passcode Authentication, Touch ID ® , Fingerprint or Face ID ® Login ............ 36 Apple® Watch .............................................................................................................37 Apple® Watch Setup ........................................................................................................... 37 Viewing Balances and Transactions .................................................................................. 37 Account & Card Alerts ................................................................................................38 Account Alerts ...................................................................................................................... 38 Card Alerts ............................................................................................................................ 39