First Citizens Bank Digital Banking for Consumers User Guide

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Cash Flow Overview.......................................................................................................... 164 Cash Flow Set Up .............................................................................................................. 164 Adding a Suggested Cash Event...................................................................................... 166 Creating Your Own Cash Event ....................................................................................... 167 Editing, Deleting or Skipping a Cash Event .................................................................... 169 Manage Cards To Activate a Card ............................................................................................................. 171 To Lock/Unlock Card......................................................................................................... 172 Accessing the FCB Rewards Website ..................................................................... 173 Statements & Documents eStatements ............................................................................................................. 177 Tax Documents ........................................................................................................ 178 eStatement Delivery ................................................................................................ 179 FICO® Credit Score View FICO® Credit Score......................................................................................... 180 Monthly FICO® Email alerts ............................................................................................ 180 Service Center Order Checks............................................................................................................ 183 Request Check Copy................................................................................................ 184 Stop Payment Request............................................................................................ 185 Single Check ...................................................................................................................... 185 Multiple Checks ................................................................................................................ 186 Order Foreign Currency .......................................................................................... 187 Manage Overdrafts.................................................................................................. 188 Additional Services................................................................................................... 190 Open New Account........................................................................................................... 190 Fee Schedule ..................................................................................................................... 190 Online Agreement............................................................................................................. 190 Privacy and Security.......................................................................................................... 190 Branches and ATMs.......................................................................................................... 191 Customer Support ............................................................................................................ 193 Profile and Preferences Quick Balance (Mobile Only)................................................................................... 194 To Enable Quick Balance.................................................................................................. 194 To Use Quick Balance....................................................................................................... 195 Profile and Contact Information ............................................................................ 196