First Citizens Bank Digital Banking for Consumers User Guide

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Manage Cards To Activate a Card ............................................................................................................. 164 To Lock/Unlock Card......................................................................................................... 165 Accessing the FCB Rewards Website ..................................................................... 166 Statements & Documents eStatements ............................................................................................................. 170 Tax Documents ........................................................................................................ 171 eStatement Delivery ................................................................................................ 172 FICO® Credit Score View FICO® Credit Score......................................................................................... 173 Monthly FICO® Email alerts ............................................................................................ 173 Service Center Order Checks............................................................................................................ 176 Request Check Copy................................................................................................ 177 Stop Payment Request............................................................................................ 178 Single Check ...................................................................................................................... 178 Multiple Checks ................................................................................................................ 179 Order Foreign Currency .......................................................................................... 180 Manage Overdrafts.................................................................................................. 181 Additional Services................................................................................................... 183 Open New Account........................................................................................................... 183 Fee Schedule ..................................................................................................................... 183 Online Agreement............................................................................................................. 183 Privacy and Security.......................................................................................................... 183 Branches and ATMs.......................................................................................................... 184 Customer Support ............................................................................................................ 186 Profile and Preferences Quick Balance (Mobile Only)................................................................................... 187 To Enable Quick Balance.................................................................................................. 187 To Use Quick Balance....................................................................................................... 188 Profile and Contact Information ............................................................................ 189 Account Preferences ............................................................................................... 190 Log In Preferences ................................................................................................... 191 Change Password ............................................................................................................. 192 Change Login ID................................................................................................................ 193 Secure Delivery ................................................................................................................. 194 Secure Delivery with International Contact Information ............................................. 195 Accessibility............................................................................................................... 196