First Independence Bank Consumer Online Banking Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................7 New User................................................................................................................................. 7 Desktop. .................................................................................................................................. 8 Mobile...................................................................................................................................... 9 Logging Off.............................................................................................................................. 9 Resetting a Forgotten Password................................................................................10 Accounts Page Accounts Page Overview. ...........................................................................................11 Desktop. ................................................................................................................................ 11 Desktop Account Details . ................................................................................................... 12 Mobile.................................................................................................................................... 14 Desktop Account Preferences. ..................................................................................16 Edit Nickname....................................................................................................................... 16 Hide Account......................................................................................................................... 17 Unhide Account.................................................................................................................... 17 Mobile Account Preferences......................................................................................18 Edit Nickname....................................................................................................................... 18 Hide Account......................................................................................................................... 19 Unhide Account.................................................................................................................... 19 Viewing a Transaction Image.....................................................................................20 Desktop. ................................................................................................................................ 20 Mobile.................................................................................................................................... 21 Attaching an Image to a Transaction........................................................................22 Desktop. ................................................................................................................................ 22 Mobile.................................................................................................................................... 23 Security Protecting Your Information......................................................................................24 General Guidelines............................................................................................................... 24 Login ID and Password........................................................................................................ 24 Fraud Prevention.................................................................................................................. 24 Alerts Overview............................................................................................................25 Desktop Delivery Preferences. ........................................................................................... 25 Mobile Delivery Preferences............................................................................................... 26 Editing Alerts................................................................................................................27 Security Alerts....................................................................................................................... 27 Account Alerts....................................................................................................................... 28 Secure Message Overview. ........................................................................................29 Sending a Secure Message.........................................................................................30

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