| Getting Started | 10 |
| Business Online Banking Overview | 10 |
| Users | 10 |
| Recipients | 10 |
| Business Online Banking Transaction Types | 11 |
| Logging In | 12 |
| Logging Off | 12 |
| Resetting a Forgotten Password | 13 |
| Home Page | 15 |
| Home Page Overview | 15 |
| Asset Summary Overview | 17 |
| Account Details Overview | 18 |
| Account Nickname | 20 |
| Details & Settings | 21 |
| Account Grouping | 22 |
| Editing a Group Name | 23 |
| Deleting a Group | 23 |
| Security | 24 |
| Protecting Your Information | 24 |
| General Guidelines | 24 |
| Login ID and Password | 24 |
| Fraud Prevention | 24 |
| Security Preferences | 25 |
| Change Password | 25 |
| Change Login ID | 26 |
| Secure Delivery | 27 |
| Mobile Security Preferences | 28 |
| Enabling Touch ID or Fingerprint Login | 28 |
| Enabling Passcode Authentication | 30 |
| Enabling Face ID | 31 |
| Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login | 32 |
| Alerts Overview | 33 |
| Account Alerts | 34 |
| History Alerts | 35 |
| Online Transaction Alerts | 36 |
| Reminders | 37 |
| Security Alerts Overview | 38 |
| Editing Delivery Preferences | 38 |
| Enabling and Disabling Push Notifications | 39 |
| Secure Message Overview | 40 |
| Sending a Secure Message | 41 |
| Transactions | 42 |
| Funds Transfer | 42 |
| Individual Transfers | 42 |
| Multi-Account Transfers Overview | 44 |
| Multi-Account Transfers- Creating a Template | 45 |
| Multi-Account Transfers- Single Transfer | 47 |
| Editing a Multi-Account Transfer Template | 49 |
| Deleting a Multi-Account Transfer Template | 50 |
| Stop Payment Request | 51 |
| Single Check | 51 |
| Multiple Checks | 52 |
| Online Activity Overview | 53 |
| Using Filters | 54 |
| Creating or Deleting Custom Views Using Favorites | 54 |
| Editing Transactions | 55 |
| Canceling Transactions | 56 |
| Services | 57 |
| Download Documents | 58 |
| Check Reorder | 59 |
| Mobile Deposits | 60 |
| Card Services | 61 |
| Settings | 62 |
| Home Page Preferences | 62 |
| Account Preferences | 65 |
| Accessibility | 66 |
| Branches and ATMs | 67 |
| Cash Management | 68 |
| Editing Company Policy | 68 |
| Part 1 of 9: Choosing a Transaction to Edit in Company Policy | 68 |
| Part 2 of 9: Approval Limits | 69 |
| Part 3 of 9: Allowed Actions | 70 |
| Part 4 of 10: Amount | 70 |
| Part 5 of 9: Approvals | 71 |
| Part 6 of 9: Choosing the Accounts | 72 |
| Part 7 of 9: Choosing the Drafting Hours | 73 |
| Part 8 of 9: Choosing the Location | 74 |
| Part 9 of 9: Choosing the SEC Code | 75 |
| Company Policy Tester | 76 |
| Viewing Rights to Access Features | 78 |
| Establishing Rights to Access Accounts | 79 |
| Creating and Editing Account Labels | 80 |
| User Roles Overview | 81 |
| Creating, Editing or Copying a User Role | 82 |
| Part 1 of 9: Choosing a Transaction to Edit in User Roles | 83 |
| Part 2 of 9: Establishing Transaction Type Rights | 84 |
| Part 3 of 9: Approval Limits | 85 |
| Part 4 of 9: Disabling a Transaction Type | 86 |
| Part 5 of 9: Allowed Actions | 87 |
| Part 6 of 9: Enabling Operation Rights | 88 |
| Part 7 of 9: Choosing the Maximum Draft Amount | 89 |
| Part 8 of 9: Enabling Allowed Accounts | 90 |
| Part 9 of 9: Choosing Drafting Hours | 91 |
| User Role Policy Tester | 92 |
| Deleting Allowed Actions | 94 |
| Establishing Rights to Access Features | 95 |
| Establishing Rights to Access Accounts | 96 |
| Deleting a User Role | 97 |
| Users Overview | 98 |
| User Management Overview | 99 |
| Adding a New User | 100 |
| Editing a User | 101 |
| Deleting a User | 102 |
| Recipient Overview | 103 |
| ACH Only- Part 1 of 2: Adding a Recipient | 104 |
| ACH Only- Part 2 of 2: Recipient Account Detail | 105 |
| ACH & Wire- Part 1 of 4: Adding a Recipient | 106 |
| ACH & Wire- Part 2 of 4: Beneficiary FI Detail | 107 |
| ACH & Wire- Part 3 of 4: Intermediary FI Detail | 108 |
| ACH & Wire- Part 4 of 4: Recipient Account Detail | 109 |
| Wires Only (Domestic) - Part 1 of 4: Adding a Recipient | 110 |
| Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail | 111 |
| Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail | 112 |
| Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail | 113 |
| Wires Only (International)- Part 1 of 4: Adding a Recipient | 114 |
| Wires Only (International)- Part 2 of 4: Beneficiary FI Detail | 115 |
| Wires Only (International)- Part 3 of 4: Intermediary FI Detail | 116 |
| Wires Only (International)- Part 4 of 4: Recipient Account Detail | 117 |
| Editing a Recipient | 118 |
| Editing a Recipient’s Templates | 119 |
| Deleting a Recipient | 120 |
| Payment Template Overview | 121 |
| Creating a Template | 122 |
| ACH Credits | 123 |
| ACH Debits | 125 |
| Domestic Wire | 127 |
| International Wire | 129 |
| Sending a Single Payment | 132 |
| ACH Credits | 132 |
| ACH Debits | 135 |
| Domestic Wire | 137 |
| International Wire | 140 |
| Upload From File | 143 |
| Creating a New File Map - Delimited Files | 143 |
| Creating a New File Map - Fixed Width | 146 |
| Using an Existing File Map | 149 |
| Editing an Existing File Map | 150 |
| Deleting an Existing File Map | 151 |
| Viewing, Approving or Canceling a Transaction | 152 |
| Single Transaction | 152 |
| Multiple Transactions | 153 |
| Editing or Using a Template | 154 |
| Deleting a Template | 155 |
| Wire Activity | 156 |
| ACH NACHA Upload | 157 |
| ACH NACHA Upload Errors | 157 |
| ACH NACHA Upload Details | 158 |
| Tax Payment | 159 |
| Reports | 161 |
| Reports Overview | 161 |
| Company User Activity Report | 162 |
| Transaction Report | 163 |
| Company Entitlements Report | 164 |
| Balance and Activity Statement-Previous Day(s) | 165 |
| Cash Position Report Previous Day(s) | 166 |
| Wire Online Origination Report | 167 |
| Editing a Report | 168 |
| Deleting a Report | 169 |
| Positive Pay | 170 |
| Introduction | 170 |
| Managing Exceptions | 171 |
| Add a Check Confirmation | 173 |
| Submit Issued Check File | 174 |
| Advanced Positive Pay | 175 |
| Introduction | 175 |
| Quick Exception Processing | 176 |
| Submit Issued Check File | 179 |
| Add New Issued Check File | 180 |
| Void a Check | 181 |
| Check Search | 182 |
| Transaction Extracts | 184 |
| ACH Transaction Search | 185 |
| Daily Checks Issued Summary | 186 |
| Stops and Voids | 187 |
| Exception Items | 188 |
| Stale Dated Checks | 189 |
| Account Reconciliation | 190 |
| Check Reconciliation Summary | 191 |
| ACH Authorization Rules Setup | 192 |
| Create an ACH Authorization Rule | 192 |
| Manage ACH Authorization Rules | 194 |
| User Setup | 195 |
| Issued Check File Processing Log | 200 |
| Commercial Bill Pay | 201 |
| Home Page Overview | 201 |
| Add a Payee | 202 |
| Company | 202 |
| Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information | 204 |
| Individual Electronic Payments: If You Have an Individual’s Account Information | 206 |
| Individual Check Payments | 208 |
| Activate a Payee | 210 |
| Import Payees | 211 |
| Edit a Payee | 214 |
| Delete a Payee | 215 |
| Add and Manage Categories | 216 |
| Single Payment | 217 |
| Edit or Stop a Single Payment | 218 |
| Create a Recurring Payment | 219 |
| Edit or Stop a Recurring Payment | 221 |
| Payment Approval | 223 |
| Calendar | 224 |
| Company Profile | 225 |
| Delete or Edit Bill Pay Accounts | 226 |
| Modify User Permissions | 227 |
| Personal Profile | 228 |
| e-Notifications | 229 |
| Events | 229 |
| Logout | 230 |
| Recurring | 231 |
| Reminders | 232 |
| Reports | 233 |