Five Star Bank Online Banking Guide

Online Banking Guide

www.fivestarbank.com | NASDAQ: FSBC

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Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Q2 Software, Inc.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Online Banking with Five Star Bank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Online Banking experience easy and convenient. By adding powerful commercial products and features, Five Star Bank provides you with the complex tools your business needs to achieve its goals. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 916-626-5012.

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Table of Contents Getting Started

Business Online Banking Overview...........................................................................10 Users...................................................................................................................................... 10 Recipients.............................................................................................................................. 10 Business Online Banking Transaction Types ................................................................... 11 Logging In.....................................................................................................................12 Logging Off............................................................................................................................ 12 Resetting a Forgotten Password................................................................................13 Home Page Home Page Overview..................................................................................................15 Asset Summary Overview................................................................................................... 17 Account Details Overview...........................................................................................18 Account Nickname......................................................................................................20 Details & Settings........................................................................................................21 Account Grouping.......................................................................................................22 Editing a Group Name......................................................................................................... 23 Deleting a Group.................................................................................................................. 23 Security Protecting Your Information......................................................................................24 General Guidelines............................................................................................................... 24 Login ID and Password........................................................................................................ 24 Fraud Prevention.................................................................................................................. 24 Security Preferences...................................................................................................25 Change Password................................................................................................................. 25 Change Login ID................................................................................................................... 26 Secure Delivery..................................................................................................................... 27 Mobile Security Preferences......................................................................................28 Enabling Touch ID or Fingerprint Login............................................................................. 28 Enabling Passcode Authentication..................................................................................... 30 Enabling Face ID................................................................................................................... 31 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 32 Alerts Overview............................................................................................................33 Account Alerts....................................................................................................................... 34 History Alerts........................................................................................................................ 35 Online Transaction Alerts.................................................................................................... 36 Reminders............................................................................................................................. 37 Security Alerts Overview.............................................................................................38 Editing Delivery Preferences............................................................................................... 38

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Enabling and Disabling Push Notifications..............................................................39 Secure Message Overview.........................................................................................40 Sending a Secure Message.........................................................................................41 Transactions Funds Transfer.............................................................................................................42 Individual Transfers............................................................................................................. 42 Multi-Account Transfers Overview..................................................................................... 44 Multi-Account Transfers- Creating a Template................................................................. 45 Multi-Account Transfers- Single Transfer.......................................................................... 47 Editing a Multi-Account Transfer Template..............................................................49 Deleting a Multi-Account Transfer Template...........................................................50 Stop Payment Request...............................................................................................51 Single Check ......................................................................................................................... 51 Multiple Checks ................................................................................................................... 52 Online Activity Overview.............................................................................................53 Using Filters........................................................................................................................... 54 Creating or Deleting Custom Views Using Favorites........................................................ 54 Editing Transactions............................................................................................................. 55 Canceling Transactions........................................................................................................ 56 Services Download Documents................................................................................................58 Check Reorder.............................................................................................................59 Mobile Deposits...........................................................................................................60 Card Services................................................................................................................61 Settings Home Page Preferences.............................................................................................62 Account Preferences...................................................................................................65 Accessibility..................................................................................................................66 Branches and ATMs....................................................................................................67 Cash Management Editing Company Policy..............................................................................................68 Part 1 of 9: Choosing a Transaction to Edit in Company Policy...................................... 68 Part 2 of 9: Approval Limits................................................................................................. 69 Part 3 of 9: Allowed Actions ............................................................................................... 70 Part 4 of 10: Amount ........................................................................................................... 70 Part 5 of 9: Approvals .......................................................................................................... 71 Part 6 of 9: Choosing the Accounts.................................................................................... 72 Part 7 of 9: Choosing the Drafting Hours.......................................................................... 73

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Part 8 of 9: Choosing the Location..................................................................................... 74 Part 9 of 9: Choosing the SEC Code................................................................................... 75 Company Policy Tester........................................................................................................ 76 Viewing Rights to Access Features..................................................................................... 78 Establishing Rights to Access Accounts............................................................................. 79 Creating and Editing Account Labels................................................................................. 80 User Roles Overview...................................................................................................81 Creating, Editing or Copying a User Role..................................................................82 Part 1 of 9: Choosing a Transaction to Edit in User Roles............................................... 83 Part 2 of 9: Establishing Transaction Type Rights............................................................. 84 Part 3 of 9: Approval Limits................................................................................................. 85 Part 4 of 9: Disabling a Transaction Type.......................................................................... 86 Part 5 of 9: Allowed Actions ............................................................................................... 87 Part 6 of 9: Enabling Operation Rights.............................................................................. 88 Part 7 of 9: Choosing the Maximum Draft Amount......................................................... 89 Part 8 of 9: Enabling Allowed Accounts............................................................................. 90 Part 9 of 9: Choosing Drafting Hours................................................................................. 91 User Role Policy Tester........................................................................................................ 92 Deleting Allowed Actions..................................................................................................... 94 Establishing Rights to Access Features.............................................................................. 95 Establishing Rights to Access Accounts............................................................................. 96 Deleting a User Role....................................................................................................97 Users Overview............................................................................................................98 User Management Overview.............................................................................................. 99 Adding a New User ........................................................................................................... 100 Editing a User............................................................................................................101 Deleting a User.........................................................................................................102 Recipient Overview...................................................................................................103 ACH Only- Part 1 of 2: Adding a Recipient...................................................................... 104 ACH Only- Part 2 of 2: Recipient Account Detail............................................................ 105 ACH & Wire- Part 1 of 4: Adding a Recipient.................................................................. 106 ACH & Wire- Part 2 of 4: Beneficiary FI Detail................................................................ 107 ACH & Wire- Part 3 of 4: Intermediary FI Detail............................................................. 108 ACH & Wire- Part 4 of 4: Recipient Account Detail........................................................ 109 Wires Only (Domestic) - Part 1 of 4: Adding a Recipient............................................... 110 Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail.............................................. 111 Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail.......................................... 112 Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail...................................... 113 Wires Only (International)- Part 1 of 4: Adding a Recipient.......................................... 114 Wires Only (International)- Part 2 of 4: Beneficiary FI Detail........................................ 115 Wires Only (International)- Part 3 of 4: Intermediary FI Detail.................................... 116 Wires Only (International)- Part 4 of 4: Recipient Account Detail................................ 117

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Editing a Recipient....................................................................................................118 Editing a Recipient’s Templates....................................................................................... 119 Deleting a Recipient.................................................................................................120 Payment Template Overview..................................................................................121 Creating a Template.................................................................................................122 ACH Credits........................................................................................................................ 123 ACH Debits......................................................................................................................... 125 Domestic Wire................................................................................................................... 127 International Wire............................................................................................................. 129 Sending a Single Payment.......................................................................................132 ACH Credits........................................................................................................................ 132 ACH Debits......................................................................................................................... 135 Domestic Wire................................................................................................................... 137 International Wire............................................................................................................. 140 Upload From File......................................................................................................143 Creating a New File Map - Delimited Files...................................................................... 143 Creating a New File Map - Fixed Width........................................................................... 146 Using an Existing File Map................................................................................................ 149 Editing an Existing File Map.............................................................................................. 150 Deleting an Existing File Map........................................................................................... 151 Viewing, Approving or Canceling a Transaction...................................................152 Single Transaction............................................................................................................. 152 Multiple Transactions....................................................................................................... 153 Editing or Using a Template....................................................................................154 Deleting a Template.................................................................................................155 Wire Activity..............................................................................................................156 ACH NACHA Upload.................................................................................................157 ACH NACHA Upload Errors.............................................................................................. 157 ACH NACHA Upload Details ............................................................................................ 158 Tax Payment.............................................................................................................159 Reports Reports Overview.....................................................................................................161 Company User Activity Report......................................................................................... 162 Transaction Report............................................................................................................ 163 Company Entitlements Report........................................................................................ 164 Balance and Activity Statement-Previous Day(s)........................................................... 165 Cash Position Report Previous Day(s)............................................................................. 166 Wire Online Origination Report....................................................................................... 167 Editing a Report........................................................................................................168 Deleting a Report......................................................................................................169

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Positive Pay Introduction. ............................................................................................................. 170 Managing Exceptions...............................................................................................171 Add a Check Confirmation......................................................................................173 Submit Issued Check File.........................................................................................174 Advanced Positive Pay Introduction. ............................................................................................................. 175 Quick Exception Processing....................................................................................176 Submit Issued Check File.........................................................................................179 Add New Issued Check File.....................................................................................180 Void a Check..............................................................................................................181 Check Search.............................................................................................................182 Transaction Extracts.................................................................................................184 ACH Transaction Search..........................................................................................185 Daily Checks Issued Summary................................................................................186 Stops and Voids........................................................................................................187 Exception Items........................................................................................................188 Stale Dated Checks...................................................................................................189 Account Reconciliation............................................................................................190 Check Reconciliation Summary..............................................................................191 ACH Authorization Rules Setup..............................................................................192 Create an ACH Authorization Rule.................................................................................. 192 Manage ACH Authorization Rules................................................................................... 194 User Setup.................................................................................................................195 Issued Check File Processing Log...........................................................................200 Commercial Bill Pay Home Page Overview...............................................................................................201 Add a Payee...............................................................................................................202 Company. ........................................................................................................................... 202 Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information........................................................................................................................ 204 Individual Electronic Payments: If You Have an Individual’s Account Information... 206 Individual Check Payments.............................................................................................. 208 Activate a Payee................................................................................................................. 210 Import Payees...........................................................................................................211 Edit a Payee...............................................................................................................214 Delete a Payee..........................................................................................................215 Add and Manage Categories...................................................................................216 Single Payment.........................................................................................................217 Edit or Stop a Single Payment.................................................................................218

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Create a Recurring Payment...................................................................................219 Edit or Stop a Recurring Payment..........................................................................221 Payment Approval....................................................................................................223 Calendar.................................................................................................................... 224 Company Profile.......................................................................................................225 Delete or Edit Bill Pay Accounts..............................................................................226 Modify User Permissions.........................................................................................227 Personal Profile........................................................................................................228 e-Notifications........................................................................................................... 229 Events. ................................................................................................................................ 229 Logout................................................................................................................................. 230 Recurring............................................................................................................................ 231 Reminders.......................................................................................................................... 232 Reports. ..................................................................................................................... 233

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Getting Started

Business Online Banking Overview Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience our state-of-the-art If your business only needs one person with access to Business Online Banking, you can set up a single login ID and password. This is typical for small companies who primarily use basic Online Banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. After setting up a company policy with a Five Star Bank representative, you can organize which employees get access to different features within Business Online Banking by establishing user roles. Recipients Recipients are people or businesses to whom you send money using a payment feature offered through Business Online Banking. After creating a profile for each recipient, you can choose the method to send them money and the respective transaction details. Each created recipient is saved so you can quickly and easily make future payments. system! Users

Getting Started: Business Online Banking Overview

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Various types of payment methods are offered through Business Online Banking, including wire and ACH transfers. Though they are both quick electronic payments, wires are the fastest way to transfer money between accounts. ACH transactions are done using a batch process, and funds may not be available until the next business day. Please call us at 916-626-5012 for a full list of wire and ACH fees or if you have any questions.

Business Online Banking Transaction Types

Type

Description

Upload a NACHA-formatted file.

NACHA File

ACH Credits

Send a payment to one or several recipients.

Receive a payment from one or several recipients.

ACH Debits

Domestic Wire

Send a wire to a recipient within the US.

Send a wire to a recipient in a different country.

International Wire

Send federal, state or local tax authority payments.

Tax Payment

Getting Started: Business Online Banking Overview

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Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your login ID and password (unless you have ACH origination and/or wire transfer functionality, which require one extra authentication step). If you are logging in on a device you have not previously registered, you need to request an Secure Accress Code (SAC).

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1. Click the Login button. 2. Enter your user ID and password. 3. Click the Login button.

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Note : If you enter an incorrect password too many times, your account will be temporarily locked. Call us at 916-626-5012 for assistance. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

Logging Off For your security, you should always log off when you finish your Online Banking A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

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session. We may also log you off due to inactivity. 1. Click the Log Off tab in the navigation menu. 2. Close your internet browser. A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J2 J3 J1

Getting Started: Logging In

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Getting Started Resetting a Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the Five Star Bank Home page—no need to call us!

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1. Click the Login button. 2. Click the “Forgot Password” link. 3. Enter your login ID and click the Submit button. A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered device. J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Getting Started: Resetting a Forgotten Password

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4. Choose the contact method that allows Five Star Bank to reach you immediately with a six-digit SAC. 5. Enter the SAC and click the Submit button. 6. Create a new password based on our password requirements, and click the Submit button when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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Getting Started: Resetting a Forgotten Password

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Home Page

Home Page Overview After logging in, you are taken directly to the Home page. Here you can view the balances in both your linked and Five Star Bank accounts, see your account summaries and more!

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Home Page: Home Page Overview

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A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down tab. B. Your Five Star Bank accounts and linked external accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon on the right side of an account card, and select View Activity for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse account details by clicking the icon. F. If you click and hold an account card, you can drag and drop it to a new location to change the order your accounts appear. G. The Quick Actions links in the top right corner let you quickly access different Online Banking features. H. You can view the total amount of money in your accounts.

Home Page: Home Page Overview

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Asset Summary Overview If you ever need to quickly assess how much money is in all of your accounts, you can scroll down to Asset Summary on the Home page. This interactive chart represents your total assets, represented by specific colors and percentages. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A. The assets widget gives you the total amount of money in your accounts and breaks down those funds into percentages. B. Each colored piece represents one of your Five Star Bank or linked accounts and displays its percentage of total funds and its balance. C. Clicking "Next" or "Previous" lets you view different accounts and details. D. You can click the "View Transactions" link for more information. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Home Page: Home Page Overview

18

Home Page Account Details Overview

Selecting a Five Star Bank account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

1 1112 131415 1617 18 192 2122 2324 2526 27 28 293 1 2 3 4 5 6 7 8 9 KLMNOPQRST U V W X Y Z A B C D E F G H I 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 1112 131415 1617 18 1 1 1a 2a 3a 4a 5a 6a 7a 8a 9a 1 1b 2b 3b 4b 5b 6b 7b 8b 9b 1 1c 2c 3c 4c 5c 6c 7c 8c 9c 1 1d 2d 3d 4d 5d 6d 7d 8d 9d 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11a 12a 13a 14a 15a 16a 17a 18a 19a 2 11b 12b 13b 14b 15b 16b 17b 18b 19b 2 1d 2d 3d 4d 5d 6d 7d 8d A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10 16 17 18 19 20 26 27 28 29 30 6 7 8 9 J P Q R S T Z F G H I 10a 6a 7a 8a 9a 10b 6b 7b 8b 9b 10c 6c 7c 8c 9c 10d 6d 7d 8d 9d

16a 17a 18a 19a 20a

16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

J1

F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J2

F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J3

F3 G3 H3 I3

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Home Page: Account Details Overview

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A. On the Home page, you can click on an account name to view the Account Details screen. B. The current and available balances of that account are displayed in the top right corner. C. The icon opens the search bar to find transactions with that account. D. Transactions can be sorted by date, time, type, amount or check number. Click the icon for more options. E. Export your transactions into a different format by clicking the icon. F. The icon lets you send a secure message about that account or print a list of transactions. G. The icon indicates how the Date, Description and Amount columns are sorted. H. You can view more details about a transaction by clicking on it. I. The icon lets you send a secure message about that transaction or print details about it.

Home Page: Account Details Overview

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Home Page Account Nickname

Change an account’s nickname directly from the Home page.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 1112 131415 1617 18 1 21222324252627 28 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 2122 2324 2526 27 28 293 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

1. Click the icon on the right side of an account card and select Nickname A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 KLMNOPQRST U V W X Y Z A B C D E F G H I Account. 2. Enter a new global nickname. A global nickname will change the account name for all users who don’t have their own nickname set for this account. 3. Enter a personal nickname. A personal nickname for this account is only visible to you. 4. Click the Save button when you are finished. J KLMNOPQRST U V W X Y Z A B C D E F G H I 1 1a 2a 3a 4a 5a 6a 7a 8a 9a 10 1b 2b 3b 4b 5b 6b 7b 8b 9b 10 1c 2c 3c 4c 5c 6c 7c 8c 9c 1 11a 12a 13a 14a 15a 16a 17a 18a 19a 2 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b K L M N O P Q R S U V W X Y Z A B C D E F G H J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 1a2a3a4a5a6a7a8a9 1b2b3b4b5b6b7b8b9 1c2c3c4c5c6c7c8c9 11a 12a 13a 14a 15a 16a 17a 18a 1 1d2d3d4d5d6d7d8d9

11b 12b 13b 14b 15b 16b 17b 18b 1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 2 A1 B1 C1 D1 E1 F1 G1 H1 I1 J A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A1 B1 C1 D1 E1 F1 G1 H1 A2B2C2D2E2 F2G2H2 I A3B3C3D3E3 F3G3H3 I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Home Page: Account Nickname

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Home Page Details & Settings

View additional details about an acount and change the account’s visibility.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

Home Page: Details & Settings 1 1a 2a 3a 4a 5a 6a 7a 8a 9a 1 1b 2b 3b 4b 5b 6b 7b 8b 9b 1 1c 2c 3c 4c 5c 6c 7c 8c 9c 1 1d 2d 3d 4d 5d 6d 7d 8d 9d KLMNOPQRST U V W X Y Z A B C D E F G H I 1 1112 131415 1617 18 192 2122 2324 2526 27 28 293 1 2 3 4 5 6 7 8 9

1. Click the 2. Click the icon right side of an account card and select “Settings.” J KLMNOPQRST U V W X Y Z A B C D E F G H I icons to edit the nicknames. 3. Use the toggle to decide whether or not your account is visible on the Home page.

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Home Page Account Grouping

You can organize your internal and linked accounts into groups, so the Home page appears in a way that makes sense to you. These groups can always be changed or deleted to meet your needs.

11 12 1 21 22 2 1 2 3 K L M U V W A B

1a 2a 1b 2b 1c 2c

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 J2

1d 2d

11a 12a 1

11b 12b 1

J1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A1 B1 A2 B2 A3 B3

1. Create a new group by clicking the 2. Use the drop-down to select an account. 3. Enter the group name. 4. Click the Save button.

icon and selecting “Create new group.”

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

Home Page: Account Grouping

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

23

Editing a Group Name The names of existing groups can be edited in just two easy steps.

11 12 1 21 22 2 1 2 3 K L M U V W A B 1a 2a 1b 2b 3 1c 2c

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 1. Select the

1d 2d

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d Deleting a Group After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page. icon and select “Edit group name.” 2. Enter a new name and click the check mark when you are finished.

11a 12a 1

11b 12b 1

A1 B1 A2 B2 C A3 B3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

Home Page: Account Grouping 1. Remove an account from a group by clicking and holding an account tile and dragging it to another group and dropping it. 2. Click the Yes, delete button to delete the group after removing the last account in the group. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1