Franklin Bank and Trust Company Digital Banking User Guide Consumer

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Table of Contents Getting Started

New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Multi-Factor Authentication.......................................................................................11 Logging Off ........................................................................................................................... 12 Duo Mobile ........................................................................................................................... 13 Resetting a Forgotten Password ...............................................................................15 Retrieve a Forgotten Username................................................................................16 Accounts Dashboard Overview..................................................................................................17 Account Details Overview ..........................................................................................19 Transaction Details .....................................................................................................21 Adding a New Account ...............................................................................................23 Adding an Account to Track My Money ............................................................................ 24 Adding an External Account ............................................................................................... 25 Transaction Challenge......................................................................................................... 26 Verifying an External Account ............................................................................................ 27 Removing an External Account .......................................................................................... 28 Opening a New Account...................................................................................................... 29 Organize Dashboard ..................................................................................................31 Reorder Accounts ................................................................................................................ 31 Rename Accounts ................................................................................................................ 32 Hide/Unhide Accounts ........................................................................................................ 33 Hide/Unhide Dashboard Tiles ............................................................................................ 34 App Appearance................................................................................................................... 35 Quick Pay .....................................................................................................................36 Selecting Favorite Payees.................................................................................................... 36 Person to Person ................................................................................................................. 37 External Account .................................................................................................................. 39 Monthly Activity...........................................................................................................41 Track My Money Initial Setup..................................................................................................................42 Tagging Transactions........................................................................................................... 43 Splitting a Transaction......................................................................................................... 45 Track My Money Dashboard .....................................................................................47 Spending by Category ................................................................................................48