GNBank Digital Banking Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................9 Logging In.....................................................................................................................10 2-Step Verification.......................................................................................................11 Downloading Mobile App...........................................................................................12 Logging Off............................................................................................................................ 12 Resetting a Forgotten Password................................................................................13 Dashboard Dashboard Overview..................................................................................................14 Organize Dashboard...................................................................................................16 Accounts Overview......................................................................................................17 Open a New Account..................................................................................................18 Account Details............................................................................................................22 Account Settings..........................................................................................................24 Download Transactions..............................................................................................25 Transaction Details......................................................................................................26 Security Protecting Your Information......................................................................................27 General Guidelines............................................................................................................... 27 Login ID and Password........................................................................................................ 27 Fraud Prevention.................................................................................................................. 27 Security Preferences...................................................................................................28 Change Username................................................................................................................ 28 Change Password................................................................................................................. 29 Two-Factor Authentication.................................................................................................. 30 Mobile Security Preferences......................................................................................32 Enabling Biometric Sign-In.................................................................................................. 32 Changing Passcode Authentication................................................................................... 34 Enabling Face ID................................................................................................................... 35 Alerts Alerts Overview............................................................................................................36 Balance Alerts....................................................................................................................... 36 Transaction Alerts................................................................................................................ 37 Card Management Alerts...........................................................................................38 Locking or Unlocking a Card............................................................................................... 39 Manage Notification Settings.............................................................................................. 40 Locations............................................................................................................................... 41 Merchant Types.................................................................................................................... 42

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