GNBank Digital Banking Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................9 Logging In.....................................................................................................................10 Logging Off............................................................................................................................ 10 Downloading Mobile App...........................................................................................11 Resetting a Forgotten Password................................................................................12 Dashboard Dashboard Overview. .................................................................................................13 Organize Dashboard...................................................................................................15 Accounts Overview......................................................................................................16 Account Details............................................................................................................17 Account Settings..........................................................................................................19 Download Transactions..............................................................................................20 Transaction Details......................................................................................................21 Security Protecting Your Information......................................................................................22 General Guidelines............................................................................................................... 22 Login ID and Password........................................................................................................ 22 Fraud Prevention.................................................................................................................. 22 Security Preferences...................................................................................................23 Change Username................................................................................................................ 23 Change Password................................................................................................................. 24 Two-Factor Authentication.................................................................................................. 25 Mobile Security Preferences......................................................................................27 Enabling Biometric Sign-In.................................................................................................. 27 Changing Passcode Authentication. .................................................................................. 29 Enabling Face ID. .................................................................................................................. 30 Alerts Alerts Overview............................................................................................................31 Balance Alerts....................................................................................................................... 31 Transaction Alerts. ............................................................................................................... 32 Card Management Alerts. ..........................................................................................33 Locking or Unlocking a Card. .............................................................................................. 34 Manage Notification Settings.............................................................................................. 35 Locations. .............................................................................................................................. 36 Merchant Types.................................................................................................................... 37 Transaction Controls............................................................................................................ 39 Spending Controls................................................................................................................ 41