Georgia United Credit Union Online Banking User Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................7 Logging In.......................................................................................................................9 Logging Off............................................................................................................................ 10 Resetting a Forgotten Password................................................................................11 Dashboard Dashboard Overview..................................................................................................12 Organize Dashboard...................................................................................................13 Accounts Overview......................................................................................................14 Account Details............................................................................................................15 Account Settings..........................................................................................................17 Unhide an Account............................................................................................................... 18 Loan Payoff..................................................................................................................19 Download Transactions..............................................................................................20 Transaction Details......................................................................................................21 Creating a Debit, Credit, ACH, or Check Dispute.....................................................22 Nickname Account......................................................................................................26 Security Protecting Your Information......................................................................................27 General Guidelines............................................................................................................... 27 Login ID and Password........................................................................................................ 27 Fraud Prevention.................................................................................................................. 27 Security Preferences...................................................................................................28 Change Username................................................................................................................ 28 Change Password................................................................................................................. 29 Two-Factor Authentication.................................................................................................. 30 Mobile Security Preferences......................................................................................32 Enabling Biometric Sign-In.................................................................................................. 32 Changing Passcode Authentication................................................................................... 34 Enabling Face ID................................................................................................................... 35 Transactions Transfers.......................................................................................................................36 Adding an External Account................................................................................................ 37 Confirming an External Account......................................................................................... 38 Removing an External Account........................................................................................... 39 Making a Transfer................................................................................................................ 40 Making a Loan Transfer....................................................................................................... 41 Editing Transfers................................................................................................................... 42 Deleting Transfers................................................................................................................ 43