INSBANK Retail Guide

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9-14-22

retail GUIDE

www.insbank.com

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2022 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Getting Started

Welcome to Digital Banking with INSBANK! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Digital Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Digital Banking process. If you have additional questions, contact us at 615.515.2265.

Table of Contents Getting Started

Digital Banking System Requirements........................................................................8 Browser (Desktop & Mobile)................................................................................................. 8 Mobile Device (App). .............................................................................................................. 8 Mobile Remote Deposit Capture.......................................................................................... 8 New User Enrollment....................................................................................................9 Logging In.....................................................................................................................10 Out-of-Band Authentication.......................................................................................12 Logging Off............................................................................................................................ 13 DUO Mobile........................................................................................................................... 14 Resetting a Forgotten Password................................................................................16 Retrieve a Forgotten Username. ...............................................................................17 Password Security Check............................................................................................18 Accounts Dashboard Overview. .................................................................................................19 Account Details Overview...........................................................................................20 Transaction Details......................................................................................................21 Adding a New Account................................................................................................23 Adding an Account to INSights. .......................................................................................... 24 Adding an External Account................................................................................................ 25 Removing an External Account........................................................................................... 27 Organize Dashboard...................................................................................................28 Reorder Accounts................................................................................................................. 28 Rename Accounts................................................................................................................. 29 Hide/Unhide Accounts......................................................................................................... 30 Hide/Unhide Dashboard Tiles............................................................................................. 31 App Appearance................................................................................................................... 32 Quick Pay......................................................................................................................33 Selecting Favorite Payees.................................................................................................... 33 Person to Person.................................................................................................................. 34 Bill Pay. .................................................................................................................................. 36 External Account. ................................................................................................................. 38 Monthly Activity...........................................................................................................40 INSights Initial Setup. .................................................................................................................41 Tagging Transactions........................................................................................................... 42 Splitting a Transaction......................................................................................................... 44 INSights Dashboard....................................................................................................46

Spending by Category.................................................................................................47 Budget. .........................................................................................................................49 Adding Budgets. ................................................................................................................... 50 Managing Budgets. .............................................................................................................. 51 Add a Budget Alert............................................................................................................... 53 Cashflow Overview......................................................................................................54 Add a Bill or Income............................................................................................................. 55 Net Worth.....................................................................................................................56 Add an Unlinked Asset or Debt. ......................................................................................... 57 Goals.............................................................................................................................58 Adding Goals......................................................................................................................... 59 Save for Goals....................................................................................................................... 59 Pay Off Goals. ....................................................................................................................... 60 Add a Goal Alert.................................................................................................................... 61 Managing Goals.................................................................................................................... 62 Security Protecting Your Information......................................................................................63 General Guidelines............................................................................................................... 63 Login ID and Password........................................................................................................ 63 Fraud Prevention.................................................................................................................. 63 Login Settings...............................................................................................................64 Change Username................................................................................................................ 64 Change Password................................................................................................................. 65 Change Security Questions................................................................................................. 66 Recent Logins...............................................................................................................67 Mobile Security Preferences......................................................................................68 Enabling Biometric Sign-In.................................................................................................. 68 Enabling PIN Login. .....................................................................................................69 Auto-Login....................................................................................................................70 Alerts Alerts Overview............................................................................................................71 Custom Alerts. ...................................................................................................................... 72 Bill Pay Alerts. ....................................................................................................................... 73 Security Alerts....................................................................................................................... 74 INSights Alerts....................................................................................................................... 75 Turning Alerts On and Off................................................................................................... 76 Editing or Deleting Alerts............................................................................................77 Previous Alerts.............................................................................................................78

Move Money Move Money Overview...............................................................................................79 Bill Pay Enrollment......................................................................................................80 Adding a Payee............................................................................................................82 Person to Person Payee. ..................................................................................................... 82 Bill Pay Payee - Company.................................................................................................... 84 Bill Pay Payee - Individual.................................................................................................... 86 Favoriting a Payee................................................................................................................ 89 Editing a Payee...................................................................................................................... 90 Deleting a Payee................................................................................................................... 91 New Transaction..........................................................................................................92 Transferring Money Between Your Accounts................................................................... 92 Making a Loan Payment...................................................................................................... 94 Transferring Money to Another Person (P2P)................................................................... 96 Making a Bill Pay Payment.................................................................................................. 98 Editing Transfers/Payments............................................................................................. 100 Skip Transfers/Payments.................................................................................................. 101 Deleting Transfers/Payments. ......................................................................................... 102 Deposit Checks Remote Deposit........................................................................................................ 103 Manage Cards Turn Card On or Off................................................................................................. 104 Card Name................................................................................................................ 105 Card Alert. ................................................................................................................. 106 Temporary Spending Limit Increase...................................................................... 107 Change PIN................................................................................................................ 108 Report Lost or Stolen Card...................................................................................... 109 Travel Notification.................................................................................................... 110 Enable Automatic On/Off........................................................................................ 112 Reports Creating a New Report............................................................................................. 114 Account Activity Report..................................................................................................... 114 Sub-User Account Access Report. ................................................................................... 115 Running an Existing Report..................................................................................... 116 Editing a Report........................................................................................................ 117 Deleting a Report...................................................................................................... 118

Services Locations. .................................................................................................................. 119 Secure Message Overview. ..................................................................................... 120 Sending a Secure Message...................................................................................... 121 Submit a Form. .................................................................................................................. 122 Documents................................................................................................................ 123 Viewing Documents. ......................................................................................................... 123 Stop Payment............................................................................................................ 124 Single Check ...................................................................................................................... 124 Multiple Checks . ............................................................................................................... 126 ACH . ................................................................................................................................... 128 Settings Contact Settings........................................................................................................ 130 Adding a New Phone......................................................................................................... 130 Editing a Phone.................................................................................................................. 131 Deleting a Phone............................................................................................................... 132 Editing an Email Address.................................................................................................. 133 Sub-Users Sub-Users Overview................................................................................................. 134 Sub-User Overview............................................................................................................ 135 Adding a New Sub-User ................................................................................................... 136 Editing a Sub-User.................................................................................................... 138 Part 1: Editing Sub-User Access....................................................................................... 139 Part 2: Editing Sub-User Limits........................................................................................ 140 Deleting a Sub-User. ................................................................................................ 141

Getting Started

Digital Banking System Requirements

Browser (Desktop & Mobile) INSBANK supports Microsoft Edge, Google Chrome, Mozilla Firefox and Safari. Our recommendation is that both consumer and admin users of Digital Banking keep the latest version of browsers to ensure that the latest security patches are in place. Mobile Device (App)

• iOS devices should support version 11.0 and greater • Android Devices should support version 4.4 and greater • 4G/LTE and greater Mobile Remote Deposit Capture • Recommended camera resolution is 1600X1200 pixels

Getting Started: Digital Banking System Requirements

Getting Started New User Enrollment

If you’re new to Digital Banking with INSBANK, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type insbank.com into your browser, and click the “Online Banking Login” link. 2. Click the “Sign Up” link. 3. Click the Let’s Get Started! button. 4. Enter your personal information and click the Continue button. 5. You will be asked to answer four verification questions. 6. You can choose a second verification step by having a link sent to a known phone number or email address associated with your record at INSBANK. If you do not want to utilize this additional verification step, choose None. 7. Read the welcome information and click the Finish button. 8. If you choose to skip the second verification step, or if your identity cannot be successfully verified through our automated process, your enrollment request will be forwarded to Client Services. One of our representatives from Client Services will then call you to verify your identity. Once your identity has been verified, you will receive an email. 9. Click the link in the email then create your own username and password. 10. Choose three security questions and enter the appropriate responses. 11. You will then be taken to your INSBANK Digital Banking experience after accepting the terms and conditions. Note : If the information entered does not match your bank account record at INSBANK or if you have an old Digital Banking account, you will need to call us at 615.515.2265.

Getting Started: New User Enrollment

Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your username and password.

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1. Type insbank.com into your browser, and click the “Online Banking Login” link. 2. Enter your username and password. 3. (Optional) Check the box to remember your username. 4. Click the Sign In button. If this is the first time you are logging in from an unregistered device you will need to answer a security question. 5. Click the Let’s Get Started button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 0c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1

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Getting Started: Logging In

6. Select a device. 7. (Optional) Check the box to remember your device. 8. Select a delivery method for the passcode. 9. Enter the passcode. 10. Click the Submit button. A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a a 2a 3a 4a 5a 6a 7a 8a 9a 10b b 2b 3b 4b 5b 6b 7b 8b 9b 10c c 2c 3c 4c 5c 6c 7c 8c 9c 10d a 12a 13a 14a 15a 16a 17a 18a 19a 20a b 12b 13b 14b 15b 16b 17b 18b 19b 20b d 2d 3d 4d 5d 6d 7d 8d 9d 0 a 3a 4a 5a 6a 7a 8a 9a 10 J M N O P Q R S T W X Y Z C D E F G H I 10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 J N O P Q R S T W X Y Z D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 1 12 13 14 15 16 17 18 19 20 1 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 7a 18a 19a 20a

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J2 Note : By selecting “Remember This Device” on your login screen you can bypass the OOBA requirement for future logins on that device. It is evice specific, so if you select Remember Device on your phone in the app, it will still require OOBA on any other device (i.e. your office computer, etc.). If you clicked “Remember This Device” but would like to again be prompted for a code, please call us and we can reset your OOBA requirement. J3 J1 J2

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Getting Started: Logging In

Getting Started

Out-of-Band Authentication (OOBA) is an additional security layer to validate your login to INSBANK’s digital banking. You can select to receive a phone call, text message, or mobile app push to approve your login. Out-of-Band Authentication

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Sign in to digital banking like normal at insbank.com or through your mobile app. 1. Click the Let’s Get Started button. 2. (Optional) To set up a landline, click the “Use other mobile device or landline” link. 3. Use the drop-down to select a country. 4. Enter the phone number. 5. Enter a nickname. If you set up multiple phone numbers on your profile for OOBA use, the nicknames will display in a drop down list for easy reference. 6. Select a device. 7. Select either Text Me or Call Me to receive a verification code. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 11b 12b 13b 14b 15b 1 11 12 13 14 1 21 22 23 24 2 1 2 3 4 5 11b 12b 13b 14b 15b 16b 1 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 E1 F1 G A2 B2 C2 D2 E2 F2 G A3 B3 C3 D3 E3 F3 G 11b 12b 13b 14b 15b 16b 17b 1 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 H A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 17a 18a 1 11b 12b 13b 14b 15b 16b 17b 18b 1 1d 2d 3d 4d 5d 6d 7d 8d A1 B1 C1 D1 E1 F A2 B2 C2 D2 E2 F A3 B3 C3 D3 E3 F K L M N O U V W X A B C D E 1a 2a 3a 4a 5 1b 2b 3b 4b 5 1c 2c 3c 4c 5 11a 12a 13a 14a 1 1d 2d 3d 4d 5 11a 12a 13a 14a 15a 16a 11a 12a 13a 14a 15a 16a 17a

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Getting Started: Out-of-Band Authentication

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8. Enter the verification code, then click the Verify Device button. 9. Decide if you will use Duo Mobile by clicking the Use Duo Mobile button or skip this step by clicking the Skip This Step button. Duo Mobile is an optional application that helps you authenticate your login. For more information go to page 14. If not using Duo Mobile, continue to the next step. 10. (Optional) Click the Add Another Device button to add another device. 11. Click the Complete Setup button when you are finished. A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 1a 2a 3a 1b 2b 3b 1c 2c 3c K L M U V W A B C Logging Off For your security, you should always log off when you finish your Digital Banking J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 1d 2d 3d

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J2 session. We may also log you off due to inactivity. 1. Click the Log Out tab in the sidebar menu.

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Out-of-Band Authentication :Getting Started

DUO Mobile Enroll in the app Duo Mobile to log in quicker (it will send you a push notification to your cell phone to accept/deny login instead of having to enter a code).

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1. Click the Use Duo Mobile button. You will receive a text message with directions. 2. Click the “Download Mobile App” link. 3. This will take you to the app store. Click the Open button, then download the Duo Mobile app. 4. Go back to the text message and click the “Activate the DUO MOBILE APP” link which opens the Duo Mobile app. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c K L M N O U V W X Y A B C D E 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 11a 12a 13a 14a 15a 16a 11b 12b 13b 14b 15b 16b 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 A2 B2 C2 D2 E A3 B3 C3 D3 11b 12b 13b 14b 1

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Getting Started: Out-of-Band Authentication

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5. Agree to allow push notifications by clicking the Allow button. Once you agree, you will see the INSBANK listing at the top of the screen. 6. Go back to your INSBANK app or login. OOBA and Duo Mobile setups are now complete. Now every time you login, you will be asked to verify your login with the Duo Mobile app. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Out-of-Band Authentication :Getting Started

Getting Started

Resetting a Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the INSBANK Home page—no need to call us!

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J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 1. Type insbank.com into your browser, and click the “Online Banking Login” link. 2. Click the “Password” link. 3. Enter your username and click the Continue button. 4. Answer the security question and click the Send Reset Link button. 5. An email will be sent to you. Follow the instructions to reset your password. A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a

11b 12b 13b 14b 15b 16b

A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Getting Started: Resetting a Forgotten Password

Getting Started Retrieve a Forgotten Username

If you happen to forget your username, you can easily retrieve it from the INSBANK Home page—no need to call us!

11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 K L M N O U V W X Y A B C D E 11 12 13 14 15 16 21 22 23 24 25 26 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c 11a 12a 13a 14a 15a 11b 12b 13b 14b 15b 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 1d 2d 3d 4d 5d A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 1d 2d 3d 4d 5d 6d 11a 12a 13a 14a 15a 16a 11b 12b 13b 14b 15b 16b A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J2 J3

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

1. Type insbank.com into your browser, and click the “Online Banking Login” link. 2. Click the “Username” link. 3. Enter your email address and click the Continue button. 4. Answer the security question and click the Submit button. 5. Your username will be displayed. Click the Ok button to log in. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

1d 2d 3d 4d 5d 6d 7d

A3 B3 C3 D3 E3 F3 G3 H3 I3

Getting Started: Retrieve a Forgotten Username

11a 12a 13a 14a 15a 16a 17a

11b 12b 13b 14b 15b 16b 17b

A1 B1 C1 D1 E1 F1 G1

Getting Started Password Security Check

Password security check notifies you if the password you currently use has appeared in data breaches at other companies. When this occurs it is recommended that you update your password.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

1. Enter and confirm your new password. 2. (Optional) Click the “Continue Without Changing Password” link to skip updating your password. You will be prompted to update your password the next time you log in. 3. Click the Update button when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

J1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J3

A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A1 B1 C1 D1 E1 F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A2 B2 C2 D2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1

A3 B3 C3 D3 E3 F3 G3 H3 I3

A2 B2 C2 D2 E2 F2 G2 H2 I2

Getting Started: Password Security Check

A3 B3 C3 D3 E3 F3 G3 H3 I3

Accounts

Dashboard Overview After logging in, you are taken directly to the dashboard. From here, you can navigate to every feature within Digital Banking. You can view the balances in your accounts, see your account summaries and more! 10 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 5 6 17 8 19 20 1 2 3 4 5 6 7 8 29 30 1 2 3 4 5 6 7 8 9

11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

J1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 10c 1 2 3 4 5 6 7 8 9 1 2 13 14 15 16 17a 18 19 20a 1 2 3 4 5 16 17b 8 19 20b d d d d d d d d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A B C D1 E F G H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J1 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J2 A B C D2 E F G H2 I A3 B3 C3 D3 E3 F3 G3 H3 I3 A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3 A B C D3 E F G H3 I J1 d

J1 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I J2 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b c 2c 3c 4c 5c 6c 7c 8c K L M N O P Q R U V W X Y Z A B C D E F G H J3 J2 1d d 3d 4d 5d 6d 7d 8d J3 A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 17a 18a 19a 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 J2 J3 10a 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 10b K L M N O P Q U V W X Y Z A B C D E F G 11 1 1 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3 A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A3 B3 C3 D3 E3 F3 G3 H3 I3

A3 B3 C3 D3 E3 F3 G3 H3 I3

A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate tab. B. Your accounts are displayed in an account tile with their balance. If you click

an account tile, you are taken to the Account Details page. C. Export your accounts into a different format by clicking the

icon.

11b 12b 13b 14b 15b 16b 17b 18b 19b

D. The

icon opens the search bar to find transactions with that account.

A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

E. Click the

icon to add a new account. Go to page 23 for more information.

F. Quick links let you quickly access different features. G. Quick Pay allows you to quickly pay your favorite payees. Payees marked as favorites appear here. Go to page 33 for more information. H. View your monthly checking, savings and loan activity on a graph.

Accounts: Dashboard Overview

Accounts Account Details Overview

Selecting an INSBANK account on the dashboard takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 2 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

10 16 17 18 19 20 26 27 28 29 30 6 7 8 9 J P Q R S T Z F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

J3 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11a 12a 13a 14a 15a 16a 17a 1d 2d 3d 4d 5d 6d 7d 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c J1 K L M N O P Q U V W X Y Z A B C D E F G 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b 1d 2d 3d 4d 5d 6d 7d 8d 9d J2 J3 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 11 12 13 14 15 16 17 2 22 23 24 25 26 27 1 2 3 4 5 6 7

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

10a 6a 7a 8a 9a 10b 6b 7b 8b 9b 10c 6c 7c 8c 9c 10d 6d 7d 8d 9d

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A2 B2 C2 D2 E2 F2 G2 H2 I2

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 7b 18b 9b 20b

A3 B3 C3 D3 E3 F3 G3 H3 I3

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A. On the dashboard, click on an account tile to view the Account Details screen. B. The available balance of your account is displayed in the top left corner. C. Export your transactions into a different format by clicking the icon. D. The icon opens the search bar to sort and find transactions within that account. E. Use the “Sort” link to sort your transactions. F. The Stop Payment button allows you to stop a pending check payment. Go to page 124 for more information. G. You can view more details about a transaction by clicking on it. H. More details about the account are displayed in the upper right corner. Click the icon to view additional details. J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 J3 J1 J2 J3 A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 I1 A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2 J1 J2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

A1 B1 C1 D1 E1 F1 G1 H1 I1

16a 17a 18a 19a 20a A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 16b 17b 18b 19b 20b

F1 G1 H1 I1

F2 G2 H2 I2

F3 G3 H3 I3

11b 12b 13b 14b 15b 16b 17b

A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3

Accounts: Account Details Overview

Accounts Transaction Details

Access additional details about your transactions.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1

11 12 13 21 22 23 1 2 3 K L M U V W A B C 1a 2a 3a 1b 2b 3b 1c 2c 3c

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

On the dashboard, select an account to view the Account Details screen. 1. Click a transaction. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

1d 2d 3d

11a 12a 13a

11b 12b 13b

A1 B1 C1 A2 B2 C2 A3 B3 C3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A1 B1 C1 D1 E1 F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A2 B2 C2 D2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1

A. Click the icon to download transaction details. B. Click the Category button to categorize a transaction. 1. Click the icon to add a category. 2. Click a category to categorize the transaction. 3. (Optional) Check the box to automatically apply this category to all similar transactions. A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Accounts: Transaction Details

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