Kitsap Bank Cash Management User Guide

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c. Change the “Double Feed Detection Enabling” value from “1” to “0.” d. Click “Update.” 4. Uninstall/Reinstall the drivers. Error: Photocell Calibration Error 1. Clean the scanner with compress air. 2. Clean the camera by lifting the side panel and swipe a clean cloth through the photo scanner. 3. Restart the PC/Reboot Scanner. Error: Black Line of Check Images 1. Navigate away from the Capture Page. 2. Unplug/re-plug the scanner: Both USB and Power Cord 3. If the reboot doesn’t work, wipe down the glass on both front and back cameras with an alcohol saturated swab. How to Update the URL’s in WebScan 1. Open the system tray and locate the WebScan Icon (WS). 2. Right click on the WS icon and select Settings. 3. From the Settings Menu, choose Origin Domain Settings or Updater Settings depending on which one needs to be updated. 4. Type in the URLs: https://xpress.usremotedeposit.com/drivers/WebScan (Update URL) ; https://xpress.usremotedeposit.com (Remote Domain URL) 5. Click Update. 6. Go back to System Tray and locate the WS icon. Right click on it and select Exit. 7. Try scanning a check to test.

Deposit Connect: RDC Scanner Troubleshooting Guide