La Capitol Federal Credit Union Getting Started With Online Banking

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3-30-23

Published by Murphy & Company, Inc. 13610 Barrett Office Dr

St. Louis, MO 63021 www.mcompany.com

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Getting Started

We work hard to provide our members with the financial tools they need to achieve their goals in life that matter. One of those important tools is Online Banking. Our Online Banking system is full of powerful features that make it easy to keep track of your finances. Whether you access it from your desktop, tablet, or smartphone, it looks and functions the same across all devices.

Table of Contents Getting Started

New User Enrollment....................................................................................................7 Logging In.......................................................................................................................9 Logging Off.............................................................................................................................. 9 Resetting A Forgotten Password...............................................................................10 Home Page Home Page Overview..................................................................................................12 Asset Summary Overview................................................................................................... 14 Account Details Overview...........................................................................................15 Mobile Quicklinks........................................................................................................17 Quick Transfer.............................................................................................................18 Account Nickname......................................................................................................19 Details & Settings........................................................................................................20 Account Grouping.......................................................................................................21 Editing a Group Name......................................................................................................... 22 Deleting a Group.................................................................................................................. 22 Security Protecting Your Information......................................................................................23 User Identification and Password...................................................................................... 23 Secure Sockets Layer Encryption....................................................................................... 23 Secure Access Code............................................................................................................. 23 Online Banking Safety Tips:................................................................................................. 23 Phishing................................................................................................................................. 24 Identity Theft......................................................................................................................... 24 Logging Off............................................................................................................................ 24 Fraud Prevention Tips:......................................................................................................... 24 Security Preferences...................................................................................................25 Change Password................................................................................................................. 25 Change Username (Username).......................................................................................... 26 Secure Delivery..................................................................................................................... 27 Mobile Security Preferences......................................................................................28 Enabling Touch ID or Fingerprint Login............................................................................. 28 Enabling Passcode Authentication..................................................................................... 30 Disabling Passcode Authentication, Touch ID or Fingerprint Login............................... 31 Enabling Face ID................................................................................................................... 32 Alerts Overview............................................................................................................33 Account Alerts....................................................................................................................... 34 History Alerts........................................................................................................................ 35

Online Transaction Alerts.................................................................................................... 36 Reminder............................................................................................................................... 37 Security Alerts Overview.............................................................................................38 Edit Delivery Preferences.................................................................................................... 38 Enabling and Disabling Push Notifications..............................................................39 Secure Message Overview.........................................................................................40 Sending a Secure Message.........................................................................................41 Accounts Activity Center Overview............................................................................................42 Using Filters........................................................................................................................... 43 Creating or Deleting Custom Views Using Favorites........................................................ 43 Editing Transactions............................................................................................................. 44 Canceling Transactions........................................................................................................ 45 eStatements.................................................................................................................46 Transactions Funds Transfer.............................................................................................................47 Send a Check................................................................................................................49 Mobile Deposits...........................................................................................................50 Mortgage Info .............................................................................................................51 Bill Payment Payments Overview....................................................................................................52 Hiding or Unhiding Payees from Payment Screen........................................................... 54 Hide a Payee......................................................................................................................... 54 Unhide a Payee..................................................................................................................... 54 Creating a Payee Overview........................................................................................55 Creating a Payee: Company.......................................................................................56 For a Known Payee............................................................................................................... 57 For an Unknown Payee........................................................................................................ 58 Creating a Payee: Person............................................................................................59 Part 1 of 3: Choosing Payee and Payment Method......................................................... 59 Part 2 of 3: Adding Payee Information.............................................................................. 60 Part 3 of 3: Keyword (Email/Text Only) and One-Time Activation Code........................ 61 Editing a Payee.............................................................................................................62 Deleting a Payee..........................................................................................................63 Scheduling Payments..................................................................................................64 Rush Delivery...............................................................................................................65 Recurring Payments....................................................................................................67 Editing Payments.........................................................................................................69 Skipping Payments......................................................................................................71

Canceling Payments....................................................................................................72 Setting Up eBills...........................................................................................................73 Adding an Account......................................................................................................74 Editing an Account.......................................................................................................75 Deleting an Account....................................................................................................76 Editing Personal Information.....................................................................................77 Editing Alerts................................................................................................................78 Categories. ...................................................................................................................79 Editing a Category.......................................................................................................80 Deleting a Category.....................................................................................................81 GiftPay Overview.........................................................................................................82 Creating a Recipient: Gift Check................................................................................83 Creating a Recipient: Donation..................................................................................85 Sending a Gift...............................................................................................................87 Sending a Donation.....................................................................................................89 Editing a Gift or Donation Recipient..........................................................................91 Deleting a Gift or Donation Recipient.......................................................................92 Editing a Pending Gift or Donation...........................................................................94 Deleting a Pending Gift or Donation.........................................................................96 Card Services CardSwap. ....................................................................................................................98 Getting Started..................................................................................................................... 98 Overview............................................................................................................................. 100 View My Visa Overview............................................................................................101 Services Updating Contact Info..............................................................................................102 Stop Payment Request............................................................................................104 Single Check ...................................................................................................................... 104 Multiple Checks ................................................................................................................ 105 Reordering Checks...................................................................................................106 Adding A Personal External Account......................................................................107 Verifying A Personal External Account...................................................................108 Member to Member Transfer ................................................................................109 Linking Someone’s La Capitol Account........................................................................... 109 Single Transfers Between La Capitol Accounts.............................................................. 111 Apply for a Loan.......................................................................................................112 Settings Account Preferences................................................................................................113 Text Enrollment........................................................................................................114 Themes...................................................................................................................... 116 Accessibility............................................................................................................... 117

Getting Started

New User Enrollment 1. You can enroll in Online Banking on your desktop computer or on your smartphones and tablets through our app. If on your computer, type www. lacapfcu.org into the address bar on your browser, then go to the Online Banking Login box on the Home Page and click the Enroll Now button. 2. This opens the Internet Banking Enrollment screen. Enter all the required information. It will be verified by comparing to the current information in our system. When finished, click the Continue button. 3. A new browser window will open congratulating you for having successfully enrolled in Online Banking. Follow the Go to Login link. 4. You will be directed to a page where you will select the delivery method for your Secure Access Code. This page will display the contact information on file for your account. Select either the phone or SMS text message option that will enable La Capitol to reach you immediately with your one-time Secure Access Code. 5. If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 1.800.522.2748 to update your contact information. 6. When you receive your six-digit Secure Access Code, enter it on the access code screen and click the Submit button. The Secure Access Code is valid for only 15 minutes. If it expires before you use it, you must request a new one. 7. Enter a new password, then confirm the new password and click the Submit button. Be sure to follow the password guidelines listed on this page. 8. A view-only online profile screen will appear for you to review. It will be grayed-out and you cannot make any changes at this point. However, please note any contact information that needs to be updated. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click the Next button to continue. 9. The First Time User Disclaimer screen will appear. Read and acknowledge that you agree to the terms and conditions by clicking I Accept on both disclaimers.

Getting Started: New User Enrollment

10. Next, you will be asked if you would like to register your device. If you register your device, you will not have to request a new Secure Access Code when you use that device in the future. 11. * In order for your device to be saved, your computer settings must be set to allow cookies to be saved on your browser. 12. Congratulations! You are now logged into Online Banking!

Getting Started: New User Enrollment

Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your username and password. If you are logging in on a device that you have not previously registered, you need to request a Secure Access Code (SAC).

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1. Enter your username and password. 2. Click the Login button.

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Call us at 1.800.522.2748 for assistance.

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Logging Off For your security, you should always log off when you finish your online banking 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J1

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session. We may also log you off due to inactivity. 1. Click the Log Off menu in the navigation menu. 2. Close your internet browser.

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Getting Started: Logging In

Getting Started Resetting A Forgotten Password

If you happen to forget your password, you can easily request a new one from the La Capitol Home page—no need to call us!

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1. Click the “Forgot Password?” link. 2. Enter your username and click the Submit button. 3. Choose the contact method that allows La Capitol to reach you immediately with a 6-digit Secure Access Code (SAC). J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J KLMNOPQRST U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered device.

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Getting Started: Resetting A Forgotten Password

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4. Enter the SAC and click the Submit button. 5. Create a new password based on our password requirements and click the Submit button when you are finished. J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Getting Started: Resetting A Forgotten Password

Home Page

Home Page Overview After logging in, you are taken directly to the Home page. This page is divided into three convenient sections to help you navigate to every feature within Online Banking. Here you can view the balances in your La Capitol accounts, see your account summaries and more! 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J3 10 1a 2a 3a 4a 5a 6a 7a 8a 9a 10 1b 2b 3b 4b 5b 6b 7b 8b 9b 10 1c 2c 3c 4c 5c 6c 7c 8c 9c 10 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20 11b 12b 13b 14b 15b 16b 17b 18b 19b 20 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J2 J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 J KLMNOPQRST U V W X Y Z A B C D E F G H I J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

Note : The letters correspond to several available features on the Home page. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1

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Home Page: Home Page Overview

A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down menu. B. Your La Capitol accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon on the right side of an account card and select View Activity for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse account details by clicking the icon. F. If you click and hold an account card, you can drag and drop it to a new location to change the order in which your accounts appear. G. The Quick Actions links in the top right corner let you quickly access different Online Banking features.

Home Page: Home Page Overview

Asset Summary Overview If you ever need to quickly assess how much money is in all of your accounts, you can scroll down to Asset Summary on the Home page. This interactive chart represents your total assets, represented by specific colors and percentages. A. The Total Assets widget gives you the total amount of money in your accounts and breaks down those funds into percentages. B. Each colored piece represents one of your La Capitol accounts and displays its percentage of total funds as well as the balance. C. Clicking "Next" or "Previous" lets you view different accounts and details. D. You can click the "View Transactions" link for more information. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Home Page: Home Page Overview

Home Page Account Details Overview

Selecting a La Capitol account on the Home page takes you to the Account Transactions page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances so you stay organized and on top of your finances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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Home Page: Account Details Overview

A. On the Home page, you can click on an account name to view the Account Details screen. B. The current and available balances of that account are displayed in the top right corner. C. The icon opens the search bar to find transactions with that account. D. Transactions can be sorted by time, type, amount or check number. Click the icon for more options. E. Make a quick transfer by clicking the icon. See page 18 for additional details. F. Export your transactions into a different format by clicking the icon. G. The icon lets you send a secure message about that account or print a list of transactions. H. The icon indicates how the Date, Description and Amount columns are sorted. I. You can view more details about a transaction by clicking on it. J. The icon lets you send a secure message about that transaction or you can print details about it.

Home Page: Account Details Overview

Home Page

Mobile Quicklinks

When accessing Mobile Banking from your iPhone or Android device, you will have quick access to frequently used services.

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A. Transfer funds between La Capitol accounts using the Funds Transfer Quicklink . B. Use the Deposit a Check Quicklink to enroll in Mobile Deposit and quickly deposit checks. C. Enroll in Pay A Bill to electronically write checks and send payments in one place. D. Contact La Capitol using the Call Us Quicklink . 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Home Page: Mobile Quicklinks

Home Page Quick Transfer

No need to run to a branch to move money from one account to another! If you’re ever in a rush, the Quick Transfer option provides you with a simple way to do those transactions.

1. Click the 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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icon on the right side of an account card and select Quick J KLMNOPQRST U V W X Y Z A B C D E F G H I A3 B3 C3 D3 E3 F3 G3 H3 I3

Transfer. 2. Select the “From” and “To” drop-downs to choose accounts to send and to receive the funds. 3. Enter an amount to transfer. 4. (Optional) Click the Advanced Options button to be redirected to the Funds Transfer feature. 5. Click the Transfer Funds button when you are finished. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Home Page Account Nickname

Change an account’s nickname directly from the home page.

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1. Click the

icon on the right side of an account card and select Nickname

Account. 2. Enter a new global and personal nickname. 3. Click the Save button when you are finished.

Home Page: Account Nickname

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Home Page Details & Settings

View additional details about an acount and change the account’s visibility.

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Home Page: Details & Settings icon to edit the display name. 3. Use the toggle to decide whether or not your account is visible on the Home page. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d icon right side of an account card and select Settings. J KLMNOPQRST U V W X Y Z A B C D E F G H I 1. Click the 2. Click the

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Home Page Account Grouping

You can organize your internal and linked accounts into groups, so the Home page appears in a way that makes sense to you. These groups can always be changed or deleted to meet your needs.

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1. Create a new group by clicking the 2. Use the drop-down to select an account. 3. Enter the group name. 4. Click the Save button.

icon and selecting “Create new group.”

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Editing a Group Name The names of existing groups can be edited in just two easy steps.

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Home Page: Account Grouping 1. Remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. 2. Click the Yes, delete button to delete the group. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Security

Protecting Your Information

By following our tips, Online Banking at La Capitol can be a safe and efficient method for handling your banking needs. For additional security tips, visit www. lacapfcu.org. User Identification and Password Security starts at your computer. Never share your username or password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other personally identifiable choices. Secure Sockets Layer Encryption We use Secure Sockets Layer (SSL) encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your computer and La Capitol, making it difficult for anyone to access your account information. Secure Access Code You need a Secure Access Code to access your accounts when you log into Online Banking with La Capitol for the first time or the first time from any new device. This code is delivered to you via phone call or SMS text message. You can opt to have your device registered so that you do not have to complete the Secure Access Code process the next time that you access La Capitol’s Online Banking system from that same device. If you delete the security certificate or “cookie” that recognizes your device as previously registered, you will need to request another Secure Access Code. Online Banking Safety Tips: • Ensure your web browser, operating system, anti-virus software, and other applications are current and support 128-bit encryption. • Memorize your passwords and change them regularly. • Log off your La Capitol Online Banking session when finished. • Do not leave your computer unattended when logged into Online Banking. • Do not use public computers or unsecured WiFi when accessing. • If you receive an error when logged into your account, report the error to a Member Service Representatives at 1.800.522.2748.

Security: Protecting Your Information

La Capitol will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from La Capitol, please report the incident to us as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or username to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution. Identity Theft It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity. Logging Off As a secure practice, you should log off your Online Banking session with La Capitol before you close out of your session, or anytime you walk away from your computer. For additional security, La Capitol will log you out automatically due to inactivity or when your session reaches the maximum time limit. Fraud Prevention Tips: • Do not open email attachments or click on a link from unsolicited sources. • Avoid completing email forms or messages that ask for personal or financial information. • Do not trust an email asking you to use a link for verification of login or account details. • Monitor your account transactions for unauthorized use. • Shred old financial information, invoices, credit receipts, checks, unwanted pre-approved credit offers, and expired credit cards before disposing of them.

Security: Protecting Your Information

Security

Security Preferences

We take security very seriously at La Capitol. Because of this, we’ve added various tools to help you better protect your account information. You can add and manage these features under Security Preferences.

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Change Password When you need to, you can change your password within Online Banking. We recommend that you change your password regularly and follow our guidelines for creating a strong password.

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Security: Security Preferences In the Settings menu, click Security Preferences . 1. Click the Change Password button. 2. Enter your current password. 3. Enter a new password. 4. Reenter your new password. 5. Click the Change Password button when you are finished making changes. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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