NCB National Cooperative Bank Treasury 24/7 User Guide

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3-2-23

Treasury 24/7 User Guide

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Quicken is a registered trademark of Intuit, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Q2 Software, Inc..

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Getting Started

Welcome to NCB Treasury 24/7! Whether you are at home or at the office, using a PC/laptop, Mobile Device, or tablet, we strive to make your Online Banking experience easy and convenient. By adding powerful commercial products and features, NCB provides you with the complex tools your business needs to achieve its goals. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 800-322-1251 Ext. 6095.

Table of Contents Getting Started

Business Online Banking Overview.............................................................................7 Business Online Banking Transaction Types...................................................................... 7 Logging Off.............................................................................................................................. 9 Resetting a Forgotten Password................................................................................10 Home Page Home Page Overview..................................................................................................12 Account Details Overview...........................................................................................15 Details & Settings........................................................................................................17 Quick Transfer.............................................................................................................18 Account Nickname......................................................................................................19 Account Grouping.......................................................................................................20 Editing a Group..................................................................................................................... 21 Add an Account to a Group................................................................................................. 22 Deleting a Group.................................................................................................................. 23 Security Protecting Your Information......................................................................................24 General Guidelines............................................................................................................... 24 Login ID and Password........................................................................................................ 24 Fraud Prevention.................................................................................................................. 24 Security Preferences...................................................................................................25 Change Password................................................................................................................. 25 Change Login ID................................................................................................................... 26 Secure Delivery..................................................................................................................... 27 Alerts Overview............................................................................................................28 Account Alerts....................................................................................................................... 29 History Alerts........................................................................................................................ 30 Non-Online Transaction Alerts........................................................................................... 31 Online Transaction Alerts.................................................................................................... 32 Secure Message Overview.........................................................................................33 Sending a Secure Message.........................................................................................34 eStatements Statements...................................................................................................................35 Settings Accessibility..................................................................................................................36

Help Help...............................................................................................................................37 Business Banking Recipients Overview....................................................................................................38 ACH Only- Part 1 of 2: Adding a Recipient......................................................................... 39 ACH Only- Part 2 of 2: Recipient Account Detail............................................................... 41 ACH & Wire- Part 1 of 4: Adding a Recipient..................................................................... 42 ACH & Wire- Part 2 of 4: Beneficiary FI Detail................................................................... 43 ACH & Wire- Part 3 of 4: Intermediary FI Detail................................................................ 44 ACH & Wire- Part 4 of 4: Recipient Account Detail........................................................... 45 Wires Only (Domestic) - Part 1 of 4: Adding a Recipient.................................................. 46 Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail................................................. 47 Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail............................................. 48 Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail......................................... 49 Wires Only (International)- Part 1 of 4: Adding a Recipient............................................. 50 Wires Only (International)- Part 2 of 4: Beneficiary FI Detail........................................... 51 Wires Only (International)- Part 3 of 4: Intermediary FI Detail....................................... 52 Wires Only (International)- Part 4 of 4: Recipient Account Detail................................... 53 Editing a Recipient.......................................................................................................54 Editing a Recipient’s Templates.......................................................................................... 55 Deleting a Recipient....................................................................................................56 Payment Template Overview.....................................................................................57 Creating a Template....................................................................................................58 ACH Credit............................................................................................................................. 59 ACH Debit.............................................................................................................................. 61 Domestic Wire...................................................................................................................... 63 International Wire................................................................................................................ 65 Sending a Single Payment..........................................................................................68 ACH Credit............................................................................................................................. 68 ACH Debit.............................................................................................................................. 71 Domestic Wire...................................................................................................................... 74 International Wire................................................................................................................ 77 Commercial Banking Upload From CSV File..................................................................................................80 Creating a New File Map...................................................................................................... 80 Using an Existing CSV File Map........................................................................................... 83 Using an Existing NACHA File Map..................................................................................... 85 Editing an Existing File Map................................................................................................. 87 Deleting an Existing File Map.............................................................................................. 88

Online Activity Overview.............................................................................................89 Using Filters........................................................................................................................... 90 Creating or Deleting Custom Views Using Favorites........................................................ 90 Canceling Transactions........................................................................................................ 91 Viewing, Approving or Canceling a Transaction......................................................92 Single Transaction................................................................................................................ 92 Multiple Transactions.......................................................................................................... 93 Editing or Using a Template.......................................................................................94 Deleting a Template....................................................................................................95 Wire Activity.................................................................................................................96 ACH Pass-Thru.............................................................................................................97 ACH Pass-Thru Upload Errors............................................................................................. 97 ACH Pass-Thru Upload Details ........................................................................................... 98 Reports Overview........................................................................................................99 Company User Activity Report......................................................................................... 100 Transaction Report............................................................................................................ 101 ACH Activity Report........................................................................................................... 102 ACH Activity Report Previous Day(s)............................................................................... 103 Balance and Activity Statement-Previous Day(s)........................................................... 104 Cash Position Report Previous Day(s)............................................................................. 105 Wire Online Origination Report....................................................................................... 106 Editing a Report........................................................................................................107 Deleting a Report......................................................................................................108 Mobile Authorizations.............................................................................................109 Transfer Money........................................................................................................111 Individual Transfers.......................................................................................................... 111 Multi-Account Transfers Overview.................................................................................. 113 Multi-Account Transfers- Creating a Template.............................................................. 114 Multi-Account Transfers- Single Transfer....................................................................... 116 Editing a Multi-Account Transfer Template...........................................................118 Deleting a Multi-Account Transfer Template........................................................119 Positive Pay Introduction. ............................................................................................................. 120 Managing Exceptions...............................................................................................121 Add a Check Confirmation......................................................................................123 Submit Issued Check File.........................................................................................124 Advanced Positive Pay Introduction. ............................................................................................................. 125 Quick Exception Processing....................................................................................126 User Setup.................................................................................................................129

Submit Issued Check File.........................................................................................134 Add New Issued Check File.....................................................................................135 Void a Check..............................................................................................................136 Check Search.............................................................................................................137 Reverse Positive Extract Pay...................................................................................139 ACH Transaction Search..........................................................................................140 ACH Authorization Rules Setup..............................................................................141 Create an ACH Authorization Rule.................................................................................. 141 Manage ACH Authorization Rules................................................................................... 143 Outstanding Issued Checks.....................................................................................144 Daily Checks Issued Summary................................................................................145 Stops and Voids........................................................................................................146 Exception Items........................................................................................................147 Stale Dated Checks...................................................................................................148 Incoming ACH Originator Report............................................................................149 Incoming ACH Receiver Report...............................................................................150 Account Reconciliation............................................................................................151 Issued Check File Processing Log...........................................................................152 Company Entitlements Report...............................................................................153 Users User Roles Overview................................................................................................154 Creating, Editing or Copying a User Role...............................................................155 Part 1 of 10: Choosing Transactions to Add/Edit in User Role..................................... 156 Part 2 of 10: Establishing Transaction View Rights........................................................ 157 Part 3 of 10: Approval Limits............................................................................................ 158 Part 4 of 10: Disabling a Transaction Type..................................................................... 159 Part 5 of 10: Allowed Actions .......................................................................................... 160 Part 6 of 10: Enabling Operation Rights......................................................................... 161 Part 7 of 10: Choosing the Maximum Draft Amount.................................................... 162 Part 8 of 10: Selecting Subsidiaries................................................................................. 162 Part 9 of 10: Enabling Allowed Accounts........................................................................ 163 Part 10 of 10: Choosing Drafting Hours.......................................................................... 164 User Role Policy Tester..................................................................................................... 165 Deleting Allowed Actions.................................................................................................. 167 Establishing Rights to Access Features........................................................................... 168 Establishing Rights to Access Accounts.......................................................................... 169 Deleting a User Role.................................................................................................170 Users Overview.........................................................................................................171 User Management Overview........................................................................................... 172 Adding a New User ........................................................................................................... 173 Editing a User............................................................................................................174 Deleting a User.........................................................................................................175

Mobile Security Mobile Security Preferences...................................................................................176 Enabling Touch ID or Fingerprint Login.......................................................................... 176 Enabling Face ID................................................................................................................ 178 Disabling Touch ID, Fingerprint or Facial ID Login........................................................ 179 Apple® Watch...........................................................................................................180 Apple® Watch Setup......................................................................................................... 180 Viewing Balances and Transactions................................................................................ 180 Enabling and Disabling Push Notifications...........................................................181 Glossary Terms Terms......................................................................................................................... 182 Acronyms................................................................................................................... 183

Getting Started

Business Online Banking Overview Various types of payment methods are offered through Online Banking, including wire and ACH transactions. Though they are both quick electronic payments, wires are the fastest way to transfer money between accounts. ACH transactions are done using a batch process, and funds are generally not available until the next business day. Please call us at 800-322-1251 Ext. 6095 for a full list of wire and ACH fees or if you have any questions. Business Online Banking Transaction Types

Type

Description

Upload a NACHA-formatted file. ACH Pass Thru is used when an ACH transaction has multiple batches and different SEC codes.

ACH Pass-Thru

ACH Credit

Send a payment to several recipients.

ACH Debit

Receive a payment from several recipients.

Domestic Wire

Send a wire to a recipient within the US.

Send a wire to a recipient in a different country.

International Wire

Getting Started: Business Online Banking Overview

Getting Started

Logging In After your first-time enrollment, logging in is easy and only requires your login ID and password. If you are logging in on a device that you have not previously registered, you need to request a Secure Access Code (SAC). You have the ability to register your device which will require a SAC at first time log in only unless you are logging in from a unregistered device. If you select to not register your device, a SAC is required each time at login.

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1a 2a 1b 2b 1c 2c K L M N O P Q R S U V W X Y Z A B C D E F G H I 11a 12a K L M N O P Q R S U V W X Y Z A B C D E F G H I 1a2a3a4a5a6a7a8a9 1b2b3b4b5b6b7b8b9 1c2c3c4c5c6c7c8c9 1d2d3d4d5d6d7d8d9 11b 12b 1d 2d 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 11 12 13 14 15 16 17 18 19 21222324252627 28 2 1 2 3 4 5 6 7 8 9 1a2a3a4a5a6a7a8a9 1b2b3b4b5b6b7b8b9 1c2c3c4c5c6c7c8c9 11a 12a 13a 14a 15a 16a 17a 18a 1 11b 12b 13b 14b 15b 16b 17b 18b 1 A1B1C1D1E1 F1G1H1 I A2B2C2D2E2 F2G2H2 I A3B3C3D3E3 F3G3H3 I 11a 12a 13a 14a 15a 16a 17a 18a 19 11b 12b 13b 14b 15b 16b 17b 18b 19 1d2d3d4d5d6d7d8d9 A1B1C1D1E1 F1G1H1 I A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A1 B1 A2 B2 A3 B3

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1. Click the Login button and select “Treasury 24/7.” 2. Enter your login ID and password. 3. Click the Log In button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 4. (First Time Login Only) Review and confirm your profile information. 5. (Unregistered Device Only) Select the contact to receive six-digit SAC. 6. (Unregistered Device Only) Enter the SAC and click the Submit button. Note : If you enter an incorrect password too many times, your account will be temporarily locked. Reach out to your admin or call us at 800-322-1251 Ext. 6095 for assistance. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3

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Getting Started: Business Online Banking Overview

Logging Off For your security, you should always log off when you finish your Online Banking session. We will also log you off after 15 minutes of inactivity. 1. Click the Log Off tab in the navigation menu. 2. Close your internet browser.

Getting Started: Business Online Banking Overview

Getting Started

Resetting a Forgotten Password

If you forget your password, you can easily reestablish a new one from the Treasury 24/7 log in page.

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1. Click the “Forgot your password?” link. 2. Enter your login ID and click the Submit button.

Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered device.

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Getting Started: Resetting a Forgotten Password

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1

3. Select the Delivery Option to receive six-digit SAC. 4. Enter the SAC and click the Submit button. 5. Create a new password based on password requirements, and click the Submit button when you are finished.

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Getting Started: Resetting a Forgotten Password

Home Page

Home Page Overview After logging in, you are taken directly to the Home page. There are two different views of the Home page available. Here you can view the balances of your NCB accounts and see your account summaries plus more. Initial Account View

1. When you first login, you will need to click the “View all accounts” link to select your priority accounts.

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Home Page: Home Page Overview

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Priority Accounts 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I J1 J2 B2 C2 D2 E2 F2 G2 H2 I2 J3 B3 C3 D3 E3 F3 G3 H3 I3 All Accounts 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

J2 A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 J1 J2 J3 J3 J A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J A3 B3 C3 D3 E3 F3 G3 H3 I3 J3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c K L M N O P Q R U V W X Y Z A B C D E F G H 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11a 12a 13a 14a 15a 16a 17a 1d 2d 3d 4d 5d 6d 7d K L M N O P Q U V W X Y Z A B C D E F G 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b 1d 2d 3d 4d 5d 6d 7d 8d 9d K L M N O P Q R S U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 1a 2a 3a 4a 5 1b 2b 3b 4b 5 1c 2c 3c 4c 5 11a 12a 13a 14a 1 11b 12b 13b 14b 1 1d 2d 3d 4d 5 K L M N O U V W X Y A B C D E A1 B1 C1 D1 E A2 B2 C2 D2 E A3 B3 C3 D3 E 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d K L M N O P Q U V W X Y Z A B C D E F G A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 10 1a 2a 3a 4a 5a 6a 7a 8a 9a 10 1b 2b 3b 4b 5b 6b 7b 8b 9b 10 1c 2c 3c 4c 5c 6c 7c 8c 9c 10 11a 12a 13a 14a 15a 16a 17a 18a 1d 2d 3d 4d 5d 6d 7d 8d 11b 12b 13b 14b 15b 16b 17b 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 11 12 13 14 15 21 22 23 24 2 1 2 3 4 5 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d

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Note : The letters correspond to several available features on the Home page. J1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20 11b 12b 13b 14b 15b 16b 17b 18b 19b 20 J2

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Home Page: Home Page Overview

A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate menu selection. B. Your NCB accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon on the right side of an account card, and select View Activity for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse account details by clicking the icon. F. The Quick Actions links in the top right corner lets you quickly access different Online Banking features. G. Quickly approve transactions awaiting approval. For more information about approving or canceling transactions go to page 92. H. Click the “View all accounts” to view all accounts. I. Select or deselect a star to designate an account as a priority account. J. Go to page 20 for more information about creating account groups.

Home Page: Home Page Overview

Home Page

Account Details Overview Selecting a NCB account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

1 1112 131415 1617 18 192 2122 2324 2526 27 28 293 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 1 1112 131415 1617 18 192 2122 2324 2526 27 28 293 1 1a 2a 3a 4a 5a 6a 7a 8a 9a 1 1b 2b 3b 4b 5b 6b 7b 8b 9b 1 1c 2c 3c 4c 5c 6c 7c 8c 9c 1 1d 2d 3d 4d 5d 6d 7d 8d 9d 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 17a 18a 19a 2 11b 12b 13b 14b 15b 16b 17b 18b 19b 2 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b

10 17 18 19 20 27 28 29 30 7 8 9 J Q R S T G H I 10a 7a 8a 9a 10b 7b 8b 9b 10c 7c 8c 9c 10d 7d 8d 9d

J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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G1 H1 I1

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Home Page: Account Details Overview

A. On the Home page, you can click on an account name to view the Account Details screen. B. The current and available balances of that account are displayed in the top right corner. C. The icon opens the search bar to search for transaction(s) in the account. D. Transactions can be filtered by time period, transaction description, transaction type, amounts, and check numbers. Click the icon for more options. E. Make a quick transfer by clicking the icon. (See page 18 for additional details.) F. Export your transactions into a different format by clicking the icon. G. The icon lets you send a secure message about that account or print a list of transactions. H. The icon indicates how the Date, Description and Amount columns are sorted. I. You can view more details about a transaction by clicking on it. J. The icon lets you send a secure message about that transaction or print details about it.

Home Page: Account Details Overview

Home Page Details & Settings

View additional details about an acount and change the account’s visibility.

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1. Click the Details & Settings tab on the account details page. 2. Click the icon to edit the display name. See page 19 for additional details. 3. Use the toggle to decide whether or not your account is visible on the Home page. 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d

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A1 B1 C1 D1 E1 F1 G1 H1 I1

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A3 B3 C3 D3 E3 F3 G3 H3 I3

Home Page: Details & Settings A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3

Home Page Quick Transfer

If you’re ever in a rush, the Quick Transfer option is a simple and fast way to make transactions.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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1. Click the J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I Transfer. 2. Select the “To” drop-down and choose an account to receive the funds. 3. Enter an amount to transfer. 4. Select a transfer date. 5. (Optional) Click the Advanced Options button for options to set recurring transactions. Go to page 111 for more information. 6. Click the Transfer Funds button when you are finished. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 icon on the right side of an account card and select Quick

Home Page: Quick Transfer A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J1 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 J1 J2 J3

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A2 B2 C2 D2 E2 F2 G2 H2 I2

Home Page

Account Nickname

Change an account’s nickname directly from the Home page.

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11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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A1 B1 C1 D1 E1 F1 G1 H1 I1

J1 K L M N O U V W X Y A B C D E 1112 131415 161 2122232425262 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G J2 J3 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c 11a 12a 13a 14a 15a 1 1a2a3a4a5a6a7 1b2b3b4b5b6b7 1c2c3c4c5c6c7 11b 12b 13b 14b 15b 1 1d 2d 3d 4d 5d A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 1d2d3d4d5d6d7 11a 12a 13a 14a 15a 16a 1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

1. Click the

icon on the right side of an account card and select Account

Nickname. 2. Enter a new global and/ or personal nickname. The global nickname changes the account name for all users who don’t have their own nickname set for this account. Your personal nickname for this account is only visible to you. Note: Only an Administrator within the admin role can change global nicknames. 3. Click the Save button when you are finished.

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A1B1C1D1E1F1G A2B2C2D2E2F2G A3B3C3D3E3F3G

Home Page: Account Nickname

Home Page

Account Grouping You can organize your accounts into groups, so the Home page appears in a way that helps you organize your accounts. These groups can always be updated to add or remove accounts from the group.

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1. Create a new group by clicking the “Create group” link. 2. Enter the group name. 3. Select accounts to add to the group by selecting the box to the left of the account name. 4. Click the Create group button. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2

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Home Page: Account Grouping 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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A2 B2 C2 D2 E2 F2 G2 H2 I2

Editing a Group Easily edit existing groups.

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A1 B1 C1 D1 E1 F1 G1 H1 I1 1. Click 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 2. Make the necessary changes. 3. Click the Save group button when you are finished. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a icon beside Group Name and select “Edit Group.” A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

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A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

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A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3

Home Page: Account Grouping

Add an Account to a Group Quickly add an account to an existing group.

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1a 2a 1b 2b 1c 2c K L U V A B

11a 12a 1 1112 131415 1617 18 1 21222324252627 28 2 1 2 3 4 5 6 7 8 9 K L M N O P Q R U V W X Y Z A B C D E F G H 11b 12b 1 1d 2d K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 A2 B2 A3 B3 1a2a3a4a5a6a7a8a9 1b2b3b4b5b6b7b8b9 1c2c3c4c5c6c7c8c9 1d 2d 3d 4d 5d 6d 7d 8d 1a 2a 3a 4a 5a 6a 7a 8a 1b2b3b4b5b6b7b8b9 1c 2c 3c 4c 5c 6c 7c 8c 1112 131415 1617 18 1 21222324252627 28 2 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 17a 18a 1 11b 12b 13b 14b 15b 16b 17b 18b 1 1d 2d 3d 4d 5d 6d 7d 8d A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 11a 12a 13a 14a 15a 16a 17a 18a 1 11b 12b 13b 14b 15b 16b 17b 18b 1 A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3

1. Click

icon beside Group Name and select “Move to group.”

2. Use the drop-down to select a group. 3. Click the Move button when you are finished.

Home Page: Account Grouping

Deleting a Group After a group is created, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

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1. Click

icon beside Group Name and select “Remove Group.” 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

2. Click the Remove Group button.

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A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

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A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3

Home Page: Account Grouping

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