Pueblo Bank and Trust Bank Business Online User Guide for Desktop

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Creating a Secret Question A secret question is a tool used when you forget your password, and allows you to have a temporary password generated and sent to an email address. If a user profile does not include a valid email address, that user will not be able to answer a secret question in order to generate a new password for access into the system. An admin user will need to manually edit/enter an email address for each user, so that the user has the option to request a new password by answering a secret question. Secret questions do not need to be a complete question or contain a question mark. Secret questions and answers are not case-sensitive fields. Once an admin user has added an email address to your user profile, take the following steps to configure a secret question that will be asked before a new password can be generated and sent to your applicable email address. If the secret question is answered correctly, you will receive an email with a new temporary password.

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1. Select “My Settings” from the user menu. 2. Enter your current login password in order to reach the My Settings page. 3. Enter and confirm the new password, create/update the secret question, enter and confirm the secret answer and/or use the drop-down to select an identification phrase and enter and confirm the identification response. 4. Click the Update button when you have finished. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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