Riverview Bank Consumer Online Banking User Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................6 Logging In.......................................................................................................................8 Logging Off.............................................................................................................................. 8 Resetting a Forgotten Password..................................................................................9 Home Page Home Page Overview..................................................................................................11 Account Details Overview...........................................................................................12 Quick Transfer.............................................................................................................14 Account Nickname......................................................................................................15 Details & Settings........................................................................................................16 Account Grouping.......................................................................................................17 Editing a Group Name......................................................................................................... 18 Deleting a Group.................................................................................................................. 18 Security Protecting Your Information......................................................................................19 General Guidelines............................................................................................................... 19 Login ID and Password........................................................................................................ 19 Fraud Prevention.................................................................................................................. 19 Security Preferences...................................................................................................20 Change Password................................................................................................................. 20 Change Login ID................................................................................................................... 21 Secure Delivery..................................................................................................................... 22 Mobile Security Preferences......................................................................................23 Enabling Touch ID or Fingerprint Login............................................................................. 23 Enabling Face ID................................................................................................................... 25 Disabling Touch ID, Fingerprint or Facial ID Login........................................................... 26 Alerts Overview............................................................................................................27 Account Alerts....................................................................................................................... 28 History Alerts........................................................................................................................ 29 Online Transaction Alerts.................................................................................................... 30 Reminders............................................................................................................................. 31 Security Alerts Overview.............................................................................................32 Editing Delivery Preferences............................................................................................... 32 Enabling and Disabling Push Notifications..............................................................33 Secure Message Overview.........................................................................................34 Sending a Secure Message.........................................................................................35