TDECU Digital Banking User Guide

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Table of Contents Getting Started

New User Enrollment ................................................................................................................. 6 Logging In ...................................................................................................................................... 7 Logging Off .............................................................................................................................................. 7 Resetting a Forgotten Password .............................................................................................. 8 Unlocking a Username..............................................................................................................10 Retrieving a Username .............................................................................................................11 Accounts Home Page Overview...............................................................................................................12 Account Details Overview.......................................................................................................13 Quick Transfer............................................................................................................................15 Account Nickname ....................................................................................................................16 Details & Settings ......................................................................................................................17 Manage Accounts Overview .....................................................................................................................................18 Tagging an Account...................................................................................................................19 Editing an Account Tag...................................................................................................................... 20 Deleting an Account Tag ................................................................................................................... 21 Security Protecting Your Information ...................................................................................................22 General Guidelines.............................................................................................................................. 22 Login ID and Password....................................................................................................................... 22 Fraud Prevention................................................................................................................................. 22 Security Preferences.................................................................................................................23 Change Password................................................................................................................................ 23 Change Username............................................................................................................................... 25 Secure Delivery.................................................................................................................................... 26 Security Alerts...................................................................................................................................... 28 Login Activity..............................................................................................................................29 Mobile Security Preferences...................................................................................................30 Enabling Biometrics............................................................................................................................. 30 Disabling Biometrics ........................................................................................................................... 31 Alerts Overview .........................................................................................................................32 Account Alerts...................................................................................................................................... 33 History Alerts........................................................................................................................................ 34 Online Transaction Alerts.................................................................................................................. 35 Security Alerts Overview.........................................................................................................36 Editing Delivery Preferences ............................................................................................................ 36