The Tennessee Credit Union Core Conversion Features and Benefits

FAQs

Are my accounts still secure? Yes. As always, TTCU will take every precaution to ensure the security of all members, their account information, and records while we implement this new system. What should I do to prepare? This process should be seamless; a lot of the work will be taken care of behind the scenes. Schedule your normal online activities for before the close of business Friday, September 20. Because we will be transitioning systems over the weekend, many services will be unavailable after we close Friday, September 20, until we re-open Monday, September 23. The only exception is our Bill Pay system. Bill Pay will be unavailable to members between Friday, September 13 to Friday, September 20. Members will need to pay bills before or after the conversion date, Monday, September 23. We recommend that you look ahead regarding any financial matters and take care of any business before close of business Friday, September 13. How can I be sure that my account information will be correctly transferred to the new system? We’ve been working within our new system in a test environment for several months. All of your data has been verified, balanced, tested, and reviewed to ensure accuracy. Will my monthly statements remain the same? Members will receive two statements in the month of September. One statement will come from our old system; this

statement will cut after September 20. The other will come from our new system; this statement will be from September 20-30. If members lose a statement or do not receive one, TTCU will print said statement for members at no cost in branch. Will this affect my account number(s)? Will they change? All TTCU account numbers will be changing. This includes: deposit accounts, loans, mortgages, debit cards, and share certificates. Members will have one unique membership identification number that will link to all accounts owned by that member. All accounts currently denoted with suffixes will be converted to unique account numbers and fall under the membership ID number. Will I be able to use my debit card during this period? All current debit cards will be reissued. Your new debit card is expected to arrive September 13-20. Activate your debit card starting on September 23. All current debit cards will remain active until October 8. Will I be able to use my credit card during this period? Yes. Your credit card will work as usual. Will I be able to use my ATM card during this period? Yes. Your ATM card will be limited to $200 withdrawals for the weekend of conversion, September 20-23. New ATM cards will be issued and can be activated on September 23.