The Tennessee Credit Union Core Conversion Features and Benefits

FAQs CONTINUED

If I lose my debit or credit card on one of these days, what do I do? Contact the Credit Union. We will provide a temporary solution to meet your needs. Can I continue to use my existing checks? Yes. Members should have no problems continuing to use their existing checks. Will my paycheck/Direct Deposit be accepted on Friday, September 20? Will I need to alert my employer? Yes. Your paycheck will deposit as scheduled. There is no need for you to contact your employer. Will I be able to deposit my check using the mobile banking app during the closure? No. Mobile Banking will not be available while we implement the new system. It will be available for use again Monday, September 23. Please do not make any deposits after 2:00 PM CST on Friday, September 20. Will my loan payment(s) be processed during this conversion period? All loan payments set up for an automated transfer will process as usual through Friday, September 20. Will online transfers between accounts be available? No. This service will not be available from the close of business Friday, September 20 through Sunday, September 22. Transfers that have

been scheduled ahead of time to run on Monday, September 23 will be ran before we re-open. Will I have to re-establish my Online Banking Transfers? Yes. You will have to set up your external transfers in your online banking. Will my automated payments go through? Yes. ACH transactions will post based on settlement dates provided by the companies. I have recurring payments set up. Will I need to reschedule these payments? Bill Pay will be unavailable to members between Friday, September 13 to Friday, September 20. Members will need to pay bills before or after the conversion date, Monday, September 23. We recommend that you look ahead regarding any financial matters and take care of any business before close of business Friday, September 13. Members will need to re-enroll in online bill payment with our new system. Bill Pay history will not be converted, but payees will be converted. Will a loan application from a Direct Dealer go through at this time? Yes. As long as the applicant is a TTCU member, the loan application will be processed through normal procedures.