The Tennessee Credit Union Core Conversion Features and Benefits

FAQs CONTINUED

Will I be able to log into my Online Banking to check the balance on my account(s)? No. Online Banking will not be available from the close of business Friday, September 20, until we re-open on Monday, September 23. Will I be able to access ttcu.org? Yes. You may access our website, but Online Banking and forms will be unavailable after the close of business September 20 until we re-open on Monday, September 23. Will my transaction history prior to the conversion be available after the conversion through online banking? Yes. Your transaction history will load from January 2018 until current. Will I still be able to automatically import into Quicken? Yes. Will my TTCU mobile banking app work? No. Mobile Banking will not be available during this conversion period. It will be available with our new app beginning September 23. How do I access Online Banking after September 23? If you are on a mobile device or iOS tablet, please download our new app! If you are on desktop computer, laptop, or Android tablet, please access your Online Banking through our website at ttcu.org.

Will I be able to contact the Phone Center? Our Member Service will be available normal business hours M-Th. 8:00AM- 5:00PM CST and Fri. 8:00AM-6:00PM CST. If I put something in the Night Deposit box after close of business on Friday, September 20, when will it be processed? Any item(s) put into a Night Deposit box after the close of business Friday, September 20 will be processed Monday, September 23. I need to do a wire transfer. What time do I need to submit my request on Friday? Per usual, you will need to have any wire transfer request in by 3:00 PM CST Friday, September 20. Wire transfer will then be unavailable until Monday, September 23.