UMB Business Online Banking User Guide

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Positive Pay Reviewing Exceptions - Quick Exception Processing

While processing your items, the Positive Pay system sends you an email notification if there are any exceptions to review. Exceptions represent two types of items: Items that do not match checks issued by the client to the bank or items attempting to clear an account where the Positive Pay service is set to run in reverse, requiring client review of all items. Exception items will be available for review by 11:30 a.m. CST. The possible exception reasons are listed below. Exception Types:

• Amount Mismatch • Blocked Transaction • Check Number is Zero • Dup Paid Item/AMT Mismatch • Duplicate Paid Item • Paid Not Issued • Stale Dated Item • Previously Paid Item Posted • Voided Item • Payee Match Additional Name • Payee Match Over Amount Limit • Payee Name Mismatch

Note: The daily cutoff time for positive pay decisions is 3 p.m. CST. At this time, an automated Pay/Return decision is made on all “unresolved items” and business users are automatically put in “READ ONLY” mode to prevent any changes.

Note: Please note that required use of Positive Pay may impact your ability to make claims for unauthorized or erroneous payments based upon the provisions of the Premier Business Online Banking Agreement.

Positive Pay: Reviewing Exceptions - Quick Exception Processing