UMB Digital Banking User Guide

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Security Secure Message Overview

If you have questions about your accounts or need to speak with someone at UMB, Secure Messages allow you to communicate directly with a UMB customer service representative. From the Secure Messages page, you can find replies, old messages or create new conversations. When you receive a secure message, the alert is turned on by default.

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D2

D3 Click the Secure Messages tab . A. Click on a message to open it. Messages are displayed on the left side of the screen. B. Messages automatically delete after a certain time. Check the box next to “This message should never expire” to prevent that message from being erased. C. Delete an opened message by clicking the icon or reply by clicking the icon.

Note : If you think your statement or any account or transaction information reflected in Online Banking is wrong, or if you need more information about a listed transfer you should contact UMB immediately at 800.699.8702. You may send us a message through the Secure Message Center, but that is not the fastest way of contacting us.

Security: Secure Message Overview