Blackhawk Bank Online Banking User Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Resetting a Forgotten Password ...............................................................................11 Dashboard Dashboard Overview..................................................................................................12 Organize Dashboard ..................................................................................................14 Accounts Overview .....................................................................................................15 Account Details ...........................................................................................................16 Account Settings .........................................................................................................18 Download Transactions .............................................................................................19 Transaction Details .....................................................................................................20 Profile ...........................................................................................................................21 Security Protecting Your Information......................................................................................22 General Guidelines .............................................................................................................. 22 Login ID and Password........................................................................................................ 22 Fraud Prevention ................................................................................................................. 22 Security Preferences...................................................................................................23 Change Username ............................................................................................................... 23 Change Password ................................................................................................................ 24 Two-Factor Authentication ................................................................................................. 25 Authenticator App................................................................................................................ 27 Mobile Security Preferences......................................................................................29 Enabling Biometric Sign-In.................................................................................................. 29 Changing Passcode Authentication................................................................................... 31 Enabling Face ID................................................................................................................... 32 Alerts Alerts Overview ...........................................................................................................33 Balance Alerts....................................................................................................................... 33 Transaction Alerts................................................................................................................ 34 Editing or Deleting Alerts ...........................................................................................35 User Alerts ...................................................................................................................36 Transactions Transfers ......................................................................................................................37 Adding an External Account ............................................................................................... 38