Blackhawk Bank Online Banking User Guide

Online Banking User Guide

MEMBER FDIC

EQUAL HOUSING LENDER

II

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Online Banking with Blackhawk Bank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Online Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 866.771.8924.

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Table of Contents Getting Started

New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Resetting a Forgotten Password ...............................................................................11 Dashboard Dashboard Overview..................................................................................................12 Organize Dashboard ..................................................................................................14 Accounts Overview .....................................................................................................15 Account Details ...........................................................................................................16 Account Settings .........................................................................................................18 Download Transactions .............................................................................................19 Transaction Details .....................................................................................................20 Profile ...........................................................................................................................21 Security Protecting Your Information......................................................................................22 General Guidelines .............................................................................................................. 22 Login ID and Password........................................................................................................ 22 Fraud Prevention ................................................................................................................. 22 Security Preferences...................................................................................................23 Change Username ............................................................................................................... 23 Change Password ................................................................................................................ 24 Two-Factor Authentication ................................................................................................. 25 Authenticator App................................................................................................................ 27 Mobile Security Preferences......................................................................................29 Enabling Biometric Sign-In.................................................................................................. 29 Changing Passcode Authentication................................................................................... 31 Enabling Face ID................................................................................................................... 32 Alerts Alerts Overview ...........................................................................................................33 Balance Alerts....................................................................................................................... 33 Transaction Alerts................................................................................................................ 34 Editing or Deleting Alerts ...........................................................................................35 User Alerts ...................................................................................................................36 Transactions Transfers ......................................................................................................................37 Adding an External Account ............................................................................................... 38

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Confirming an External Account ........................................................................................ 39 Removing an External Account .......................................................................................... 40 Making a Transfer ................................................................................................................ 41 Making a Loan Transfer ...................................................................................................... 42 Editing Transfers .................................................................................................................. 43 Deleting Transfers ............................................................................................................... 44 Send Money with Zelle® Setup ............................................................................................................................45 Initial Setup........................................................................................................................... 45 Adding a Recipient ......................................................................................................46 Send Money with Zelle ®................................................................................................................................................................ 47 Request Money with Zelle ® ...................................................................................................................................................... 49 Manage Payment Profiles..........................................................................................50 Payments Payments Overview....................................................................................................52 Adding a Payee............................................................................................................53 Adding a Person................................................................................................................... 53 Adding a Company .............................................................................................................. 55 Editing a Payee ..................................................................................................................... 56 Deleting a Payee .................................................................................................................. 57 Payees ..........................................................................................................................58 Adding a Bill.......................................................................................................................... 58 Making a Single Payment...........................................................................................60 Paying a Bill........................................................................................................................... 60 Paying a Person.................................................................................................................... 62 Making Multiple Payments ........................................................................................64 Paying Multiple Bills............................................................................................................. 64 Paying Multiple People........................................................................................................ 66 Payment Activity..........................................................................................................68 Editing a Pending Payment ................................................................................................ 68 Deleting a Pending Payment ............................................................................................. 70 Manage Payments Bill Pay Overview.........................................................................................................72 Hiding or Unhiding Payees from Payment Screen .......................................................... 74 Hide a Payee......................................................................................................................... 74 Unhide a Payee .................................................................................................................... 74 Creating a Payee Overview ........................................................................................75 Creating a Payee: Company.......................................................................................76 For a Known Payee .............................................................................................................. 77 For an Unknown Payee ....................................................................................................... 78

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Creating a Payee: Person ...........................................................................................79 Part 1 of 3: Choosing Payee and Payment Method......................................................... 79 Part 2 of 3: Adding Payee Information .............................................................................. 80 Part 3 of 3: Keyword (Email/Text Only) and One-Time Activation Code ....................... 81 Editing a Payee ............................................................................................................82 Deleting a Payee .........................................................................................................83 Scheduling Payments .................................................................................................84 Rush Delivery...............................................................................................................85 Recurring Payments ...................................................................................................87 Editing Payments ........................................................................................................89 Skipping Payments .....................................................................................................91 Deleting Payments......................................................................................................92 Setting Up eBills ..........................................................................................................93 Adding an Account......................................................................................................94 Editing an Account ......................................................................................................95 Deleting an Account ...................................................................................................96 Editing Alerts ...............................................................................................................97 Categories ....................................................................................................................98 Editing a Category.......................................................................................................99 Deleting a Category ................................................................................................. 100 GiftPay Overview...................................................................................................... 101 Creating a Recipient: Gift Check............................................................................. 102 Creating a Recipient: Donation .............................................................................. 104 Sending a Gift ........................................................................................................... 106 Sending a Donation ................................................................................................. 108 Editing a Gift or Donation Recipient ...................................................................... 110 Deleting a Gift or Donation Recipient.................................................................... 111 Editing a Pending Gift or Donation........................................................................ 113 Deleting a Pending Gift or Donation ..................................................................... 115 Services Stop Payment Request............................................................................................ 117 Single Check ...................................................................................................................... 117 Multiple Checks ................................................................................................................ 119 eStatements ............................................................................................................. 121 eStatements Enrollment .................................................................................................. 121 Sign Up/Changes............................................................................................................... 122 Viewing eStatements/Notices.......................................................................................... 123 Changing Enrolled Accounts............................................................................................ 124 Email Settings .................................................................................................................... 125 Adding Additional Recipients .......................................................................................... 126

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Deposit Checks......................................................................................................... 127 Enrollment ......................................................................................................................... 127 Depositing a Check ........................................................................................................... 128 Conversation Overview ........................................................................................... 130 Starting a Conversation........................................................................................... 131 Budgeting Tools Initial Setup............................................................................................................... 132 Accessing Budgeting Tools ............................................................................................. 132 Tagging Transactions........................................................................................................ 134 Splitting a Transaction...................................................................................................... 135 Budgeting Tools Dashboard................................................................................... 136 Budgets Overview............................................................................................................. 137 Adding Budgets................................................................................................................. 138 Managing Budgets............................................................................................................ 139 Cashflow Overview ........................................................................................................... 141 Cashflow Add Income....................................................................................................... 142 Cashflow Add Bill .............................................................................................................. 143 Goals Overview ................................................................................................................. 144 Adding Goals ..................................................................................................................... 145 Save for Goals.................................................................................................................... 145 Pay Off Goals ..................................................................................................................... 146 Managing Goals ................................................................................................................ 147 Net Worth Overview ......................................................................................................... 148 Spending by Category Overview ..................................................................................... 149 Autobooks Overview ................................................................................................................... 150 Send an Invoice ........................................................................................................ 151 Edit Invoice Draft...................................................................................................... 153 Mark Invoice as Paid................................................................................................ 154 Copy Invoice ............................................................................................................. 155 Email Invoice............................................................................................................. 157 Cancel Invoice........................................................................................................... 158 Edit Recurring Schedule .......................................................................................... 159 Pause Recurring Schedule ...................................................................................... 161 Resume Recurring Schedule................................................................................... 162 Cancel Recurring Schedule ..................................................................................... 163 Export Invoices......................................................................................................... 164 New Estimate............................................................................................................ 165 Edit an Estimate ....................................................................................................... 167 Email an Estimate .................................................................................................... 169

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Create an Invoice from an Estimate ...................................................................... 170 Cancel an Estimate .................................................................................................. 172 Export Estimates ...................................................................................................... 173 Add a Customer ....................................................................................................... 174 Import Customers.................................................................................................... 175 Export Customers .................................................................................................... 176 Edit a Customer........................................................................................................ 177 Archive a Customer ................................................................................................. 179 Invoice Balance Details............................................................................................ 181 New Product/Service ............................................................................................... 182 Edit Product/Service ................................................................................................ 183 Delete Product/Service............................................................................................ 185 Invoice Settings ........................................................................................................ 186 Edit Invoice Reminders and Fees .................................................................................... 187 Payments Overview................................................................................................. 189 Payment Form Settings........................................................................................... 190 Share Your Payment Form Link ............................................................................. 191 Email Your Payment Form Link.............................................................................. 192 Payments .................................................................................................................. 193 Refund a Payment ................................................................................................... 194 Cancel a Payment .................................................................................................... 195

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Getting Started New User Enrollment

If you’re new to Online Banking with Blackhawk Bank, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go!

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1. Click the Login button. 2. Click the Personal Login button. 3. Click the “First time user? Enroll now.” link. 4. Fill out the New User Enrollment Form with the required information, and click the Next button. 5. Supply your information for two-factor authentication, email address and phone number. 6. Review the user agreement and click the Agree button. 7. Create a username and password in the provided fields then click the Next button. Click the “Show Rules” link to view the types of characters to include.

8. The Dashboard will appear.

Getting Started: New User Enrollment

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Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your username and password. If you are logging in on a device you have not previously registered, you need to request a two-factor authentication (2FA) code.

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1. Click the Login button. 2. Click the Personal Login button. 3. Enter your username and click the Continue button. 4. Enter your password. 5. Click the Sign in button.

Logging Off For your security, you should always log off when you finish your Online Banking session. We may also log you off due to inactivity. 1. Click your name in the lower left corner of the screen. 2. Click the Sign out tab. 3. Close your internet browser.

Getting Started: Logging In

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Getting Started Resetting a Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the Blackhawk Bank Home page—no need to call us!

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1. Click the “Forgot?” link. 2. Enter your username. 3. Enter your email address. 4. Click the Next button.

5. (Optional) If you don’t remember your username or email click the “Try another way” link and enter your social security number and account number. 6. After successfully completing the two-factor authentication, you will be able to create a new password and log in.

Getting Started: Resetting a Forgotten Password

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Dashboard Dashboard Overview

After logging in, you are taken directly to the dashboard. From here, you can navigate to every feature within Online Banking. You can view the balances in your accounts, see your account summaries and more!

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Note : The letters correspond to several available features on the dashboard.

Dashboard: Dashboard Overview

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A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down tab. B. Your accounts are displayed in an account card with its balance. If you click an account card, you are taken to the Account Details page. C. The icon allows you to organize your accounts, change the account card view or organize your dashboard. D. Links let you quickly access different Online Banking features. E. Customizable cards appear on the dashboard, so you can easily access the features most important to you.

Dashboard: Dashboard Overview

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Dashboard Organize Dashboard

Reorder and add new cards to customize your dashboard.

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Click the Organize dashboard button at the bottom of the dashboard. A. Click and drag a feature card to reorder them. B. Click the icon to delete a feature card. C. Click the “+ Add a card” link to add a new card. D. Click the “Done” link when you are finished to return to your dashboard.

Dashboard: Organize Dashboard

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Dashboard Accounts Overview

The accounts tab lists all of your available accounts.

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Click the Accounts tab. A. Use the

icon to search your accounts. B. Click the Organize accounts button to reorder your accounts. C. The total balance of all your accounts is displayed in the top right corner. D. Click on an account to view recent transactions.

Dashboard: Accounts Overview

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Dashboard Account Details

Selecting a Blackhawk Bank account on the dashboard takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances.

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Dashboard: Account Details

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A. Download your transactions into a different format by clicking the

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See page 19 for more information. B. Print a list of your transactions by clicking the

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icon opens the search bar to sort and find transactions within that

account. D. The Transfer button allows you to transfer money between your accounts. See page 37 for more details. E. The eStatements/Notices button allows you to view online statements. F. The Budgeting Tools button takes you to our budgeting tool. See page 132 for more information. G. The Reorder Checks button allows you to reorder checks, if you have placed an order previously with Blackhawk Bank. H. The Stop payments button allows you to stop a pending check payment. See page 117 for more information. I. The Alert preferences button allows you to create alerts for that account. See page 33 for more information. J. The Settings button allows you to edit the display options for that account. See page 18 for more information. K. The Ask about this account button allows you to ask a question about the account. L. You can view more details about a transaction by clicking on it. M. Additional details about the account are displayed in the lower right corner.

Dashboard: Account Details

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Dashboard Account Settings

Change an account’s name and display options.

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In the Accounts tab, select an account. 1. Click the Settings button. 2. Click the “Rename” link to rename the account. 3. Use the toggles to change the account’s display options.

Dashboard: Account Settings

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Dashboard Download Transactions

Easily download a list of transactions.

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In the Accounts tab, select an account. 1. Click the icon. 2. Select a date range. 3. Select a file type. 4. Click the Download button.

Dashboard: Download Transactions

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Dashboard Transaction Details

View additional details about each transaction. You can also add tags, notes, and images to each transaction.

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In the Accounts tab, select an account. 1. Click a transaction.

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A. Click the “Add tags” link to categorize a transaction. B. Click the “Add notes” link to add a note to a transaction. C. Click the icon to add an image to a transaction. D. Click the “Ask us about this transaction” link to start a conversation about that transaction. Note : Adding a tag makes transactions easier to search. Adding an image is a great way to organize receipts. Try this feature using Blackhawk Bank’s mobile app.

Dashboard: Transaction Details

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Dashboard Profile

It is important to maintain current contact information on your account, and you can always update your profile overview and settings. Please note, updating your Online Banking email address or phone number also updates your customer contact information at Blackhawk Bank.

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Click your name in the lower left corner of the screen, then click Settings . 1. Update your contact information by clicking the “Edit” links.

Dashboard: Profile

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Security Protecting Your Information

Here at Blackhawk Bank, we work hard to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Online Banking can be a secure and efficient method for your banking needs. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Online Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Online Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices, and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 866.771.8924.

Security: Protecting Your Information

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Security Security Preferences

We take security very seriously at Blackhawk Bank, so we have added various tools to help you better protect your account information. You can add and manage these features in Security to strengthen your Online Banking experience.

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Click your name in the lower left corner of the screen, then click Settings . 1. Click the Security tab. Change Username You can change your username at any time. Create a unique username you will remember and follows our required guidelines.

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1. Click the “Edit” link next to your username. 2. Enter your password and click the Confirm password button. 3. Enter your new username. 4. Click the “Show rules” link to view Blackhawk Bank’s username requirements. 5. Click the Save button when you are finished making changes.

Security: Security Preferences

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Change Password You can change your Online Banking password whenever you want to. Follow our guidelines to create a strong password.

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5 1. Click the “Edit” link next to your password. 2. Enter your current password. 3. (Optional) Click the “Show rules” link to view Blackhawk Bank’s password requirements. 4. Enter and confirm a new password. 5. Click the Save button when you are finished making changes.

Security: Protecting Your Information

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Two-Factor Authentication We can verify your identity by sending a verification code to you by text message, voice call, use of the Authy app or use of a third-party authenticator app. From here, you can make changes to your delivery preferences.

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1. Click the “Edit settings” link to reset your account. 2. Enter your password and click the Confirm password button.

Security: Protecting Your Information

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3. Click the “Remove” link to remove a verification method. 4. Click the “Set up” link under “Voice or text message,” or “Authenticator app” to add another verification method. a. Enter your phone number, select how you would like to recieve the verification codes and click the Next button. Enter your verification code and click the Verify button. 5. Click the “Set up” link under “Authy” to use the Authy app to generate a unique code to authenticate your account. a. Enter your email address and phone number and click the Next button. You will need to download the Authy app to receive your code.

Security: Protecting Your Information

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Authenticator App

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1. Click the “Set up” link under “Authenticator app” to add another verification method. 2. Input a Nickname for your Authenticator app and click the Next button. This name will appear on your Verification methods list in Online Banking. 3. Download and launch your preferred Authenticator app on your mobile device. In the app, click on an “Add” option. 4. Select a “QR code” option.

Security: Protecting Your Information

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5. Scan the QR code that appears on your desktop computer screen within Online Banking, or enter the code manually. 6. The Blackhawk Bank site has now been added to the authenticator app. When you open the authenticator app going forward, a 6-digit code will display and change every 30-60 seconds. This is the code you will enter in Online Banking when you 2-factor authenticate. 7. Enter the code that appears in your authentication app when prompted in your Blackhawk Bank Online Banking account. Select Verify . You can choose to click the checkbox Don’t ask for codes again while using this browser if you are using a trusted browser. 8. You have successfully set up and are ready to use your authenticator app to 2-factor authenticate in Online Banking!

Security: Protecting Your Information

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Security Mobile Security Preferences

Within Blackhawk Bank’s Mobile Banking app, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Mobile Banking quick and easy, but also add an extra layer of security to your private information while you are on the go! Enabling Biometric Sign-In *Settings and language may vary by device. Some devices allow Biometric Sign-In. Biometric Sign-In uses fingerprint recognition technology, allowing you to perform tasks on your Apple ® or Android TM device with just your fingerprint. With this feature enabled, you can quickly and securely access your accounts using our mobile app!

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Sign in to Blackhawk Bank’s Mobile Banking app and tap your name at the bottom of the menu, then click Settings . 1. Tap the Security tab. 2. Toggle the Biometric sign-in switch from “Off” to “On.” 3. Tap the “Enroll” link.

Security: Mobile Security Preferences

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4. Tap the Continue button. 5. Before you can register your fingerprints, you need to set a secure screen lock. Follow the steps to enable your preferred screen lock. 6. Scan your fingerprint. a. Apple® Device : Place your finger on the Home button to enable Touch ID. b. Android TM Device : Place your finger on the fingerprint scanner to enable Fingerprint Login. Location of scanner varies from device to device.

Security: Mobile Security Preferences

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Changing Passcode Authentication You can easily change the passcode created during your initial login.

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2. Tap the Change passcode tab. 3. Enter your current passcode. 4. Enter a new passcode. 5. Confirm the new passcode.

Security: Mobile Security Preferences

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Enabling Face ID *Settings and language may vary by device.

Face ID is a feature which utilizes facial recognition technology, allowing you to unlock your Apple® device with your face instead of a login ID and password.

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Sign in to Blackhawk Bank’s Mobile Banking app and tap your name at the bottom of the menu, then click Settings . 1. Tap the Security tab. 2. Toggle the Face ID switch from “Off” to “On.” 3. Tap the “Enable Face ID” link.

Note : You must have Face ID enabled on your mobile device before enabling it through our Mobile Banking app.

Security: Mobile Security Preferences

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Alerts Alerts Overview

Stay on top of the transactions flowing to and from your accounts. When you create an alert through Online Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you. Balance Alerts There should be no surprises when it comes to your finances. Balance Alerts can notify you when the balances in your accounts go below or above a set amount.

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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the “+ Add alert” link. 4. Create an alert. 5. Check the boxes to select a notification method. 6. (Optional) Click the “Need to update your contact information?” link to update your contact information. 7. Click the Add alert button.

Alerts: Alerts Overview

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Transaction Alerts Different types of transactions can occur in your accounts. By creating Transaction Alerts, you can be notified when various transfers, payments or debits post to your account.

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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button.

3. Click the Transaction tab. 4. Click the “+ Add alert” link. 5. Create an alert. 6. Check the boxes to select a notification method. 7. (Optional) Click the “Need to update your contact information?” link to update your contact information. 8. Click the Add alert button.

Alerts: Alerts Overview

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Alerts Editing or Deleting Alerts

Quickly and easily edit or delete existing alerts.

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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the “Edit” link next to the alert you would like to edit or delete. 4. To edit an alert: a. Make the necessary changes. b. Click the Save button. 5. To delete an alert: a. Click the icon.

Alerts: Editing or Deleting Alerts

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Alerts User Alerts

Edit how common user alerts are delivered.

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Click your name in the lower left corner of the screen, then click Settings . 1. Click the User alerts button. 2. Click an alert to make changes. 3. Use the toggles to select how you would like to receive the alert. 4. Click the Save button when you are finished.

Alerts: User Alerts

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Transactions Transfers

Use the Transfers feature when you need make a one-time or recurring transfer between your Blackhawk Bank or external accounts. These transactions go through automatically, so your money is always where you need it to be.

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Click the Transfers tab . A. Click the + External account button to add an external account. B. Click the Make a transfer button to make a transfer. C. Scheduled transfers are displayed as a list and on a calendar. D. Click the External accounts tab to view your external accounts.

Transactions: Transfers

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Adding an External Account Your accounts at other financial institutions can be linked to Online Banking with Blackhawk Bank, so you can transfer money between two financial institutions without ever leaving home! When you go to add another account, you are asked to verify your ownership of that account by confirming two small deposits Blackhawk Bank makes into the external account.

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Click the Transfers tab . 1. Click the + External account button to add an external account. 2. High risk transactions, such as adding an external account, require you to confirm your password. 3. Enter the account name. 4. Enter the financial institution’s routing number. These numbers are located at the bottom of a paper check or deposit slip from your checkbook. 5. Enter the account number. 6. Select the type of account using the “Account Type” drop-down. 7. Click the Submit button. In one to three business days, two small deposits will appear in your external account. Once you receive the deposits, you will need to confirm the deposits.

Transactions: User Alerts

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Confirming an External Account As soon as Blackhawk Bank makes two small deposits of less than a dollar into your external account, you are asked to verify those amounts within Online Banking. Once they are confirmed, you can begin transferring money to the external account.

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Click your name in the lower left corner of the screen, then click Settings . 1. Click the External Transfers tab. 2. Select the account you would like to verify. 3. Enter the amounts of the two micro-deposits made into your external account. 4. Click the Confirm button when you are finished. 5. Your can now make transfers to and from your account.

Transactions: User Alerts

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Removing an External Account You can easily remove an external account if it is no longer needed. Any scheduled transfers involving the account will be deleted.

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Click your name in the lower left corner of the screen, then click Settings . 1. Click the External Transfers tab. 2. Click the “Remove account” link. 3. Click the Remove button to remove the external account.

Transactions: User Alerts

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Making a Transfer

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Click the Transfers tab . 1. Click the Make a transfer button. 2. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 3. Enter the amount to transfer. 4. (Optional) Click the “More options” link to view additional options. 5. Use the drop-down to select a frequency. 6. Use the calendar feature to select a date. 7. Click the Submit button when you are finished. 8. Once you receive a confirmation message, click the Done button.

Transactions: User Alerts

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Making a Loan Transfer

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Click the Transfers tab . 1. Click the Make a transfer button. 2. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 3. Enter the amount to transfer. 4. (Optional) Click the “More options” link to view additional options. a. Use the drop-down to select a payment type. b. Use the drop-down to select a frequency. c. Use the calendar feature to select a date. d. Enter a memo. 5. Click the Submit button when you are finished. 6. Once you receive a confirmation message, click the Done button.

Transactions: User Alerts

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Editing Transfers You can edit pending transactions up until their process date.

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Click the Transfers tab . 1. Browse through your pending transactions and locate the transaction you would like to edit. 2. Make the necessary edits and then click the Save button when you are finished. 3. Once you receive a confirmation message, click the Done button.

Transactions: User Alerts

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Deleting Transfers You can delete pending transactions up until their process date.

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Click the Transfers tab . 1. Browse through your pending transactions and locate the transaction you would like to delete. 2. Click the icon. 3. Click the Delete button. 4. Click the OK button.

Transactions: User Alerts

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Send Money with Zelle® Setup

Person-to-person payments are a digital cash alternative that make sending and receiving money as easy as emailing and texting. Whether it’s paying allowance, splitting the check or sending a birthday gift, person-to-person payments allow you to quickly transfer money from your existing debit account to almost anyone you know and trust with a bank account in the U.S. Initial Setup

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Click the Send money with Zelle ® tab. 1. Choose or add a new email address or mobile number to have a 6-digit verification code sent to. 2. Choose your primary account and click the Continue button. 3. Enter the verification code and click the Verify button.

Send Money with Zelle®: Setup

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Send Money with Zelle® Adding a Recipient

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Click the Send money with Zelle ® tab. 1. Click the Manage recipients button. 2. Click the icon. 3. Enter your password and click the Confirm password button.

4. Enter the recipient’s first name and last name. 5. Enter an email address or phone number. 6. Click the Add button.

Send Money with Zelle®: Adding a Recipient

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Send Money with Zelle® Send Money with Zelle ®

Send money to anyone you trust in the Zelle ® network using only their name and contact information.

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Click the Send money with Zelle ® tab. 1. Click the Send button. 2. Select a recipient. 3. Enter an amount to send. 4. Select an account to send from. 5. Click the Review button.

Send Money with Zelle®: Send Money with Zelle®

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6. (Optional) Enter a reason for the payment. 7. Click the Send button.

Note : If your contact isn’t registered with Zelle ® , we’ll send them a notice about your payment and ask them to take a moment to register. Your contact will receive your money within 3 business days after registering with Zelle ® (or on the delivery date, whichever is later).

Send Money with Zelle®: Adding a Recipient

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Send Money with Zelle® Request Money with Zelle ®

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Click the Send money with Zelle ® tab. 1. Click the Request button. 2. Select a recipient. 3. Enter an amount to request. 4. Select an account to deposit to. 5. Click the Review button. 6. (Optional) Enter a reason for the request. 7. Click the Request button.

Send Money with Zelle®: Request Money with Zelle®

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Send Money with Zelle® Manage Payment Profiles

Easily add another email or mobile number to your payment profile.

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2 Click the Send money with Zelle ® tab. 1. Click the Manage payment profiles button. 2. Click the “+ Add another email or mobile number” link.

Note : You may only have up to 5 mobile phone numbers or email addresses attached to your Zelle.

Send Money with Zelle®: Manage Payment Profiles

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3. Either choose a contact method or add a new one. a. To add a new mobile number or email, click the “+ Add a new mobile number or email” link. b. Enter an email or phone number. c. Click the Add button. 4. Click the Continue button. 5. Choose a primary account. 6. Click the Continue button. 7. A 6-digit verification code will be sent to you. Enter the code and click the Verify button.

Send Money with Zelle®: Manage Payment Profiles