Climate First Bank Business User Help Guide
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CLIMATE FIRST BANK BUSINESS USER HELP GUIDE
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Published by Murphy & Company, Inc. 13610 Barrett Office Drive, Suite 206
St. Louis, MO 63021 www.mcompany.com
© 2009-2024 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Finastra.
Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.
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Getting Started
Welcome to Business Online Banking with Climate First Bank! Whether you are at home or the office using a mobile phone, tablet or laptop, we strive to make your Business Online Banking experience easy and convenient. By adding powerful commercial products and features, Climate First Bank provides you with the complex tools your business needs to achieve its goals. Business Online Banking shares similar features with our personal accounts, but this guide is designed to direct you through business features only. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Business Online Banking process. If you have additional questions, contact us at 727.335.0500 or 689.444.5500.
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Table of Contents Getting Started
Business Online Banking Overview ............................................................................7 Users........................................................................................................................................ 7 Recipients................................................................................................................................ 7 User Enrollment ............................................................................................................8 Retrieve Forgotten Sign in Information............................................................................... 8 Desktop ................................................................................................................................... 9 Mobile.................................................................................................................................... 11 Logging Off ........................................................................................................................... 11 Accounts Page Accounts Page Overview............................................................................................12 Desktop ................................................................................................................................. 12 Desktop Account Details .................................................................................................... 13 Mobile.................................................................................................................................... 15 Desktop Account Preferences ...................................................................................17 Edit Account Name .............................................................................................................. 17 Hide Account ........................................................................................................................ 18 Unhide Account.................................................................................................................... 18 Mobile Account Preferences......................................................................................19 Edit Account Name .............................................................................................................. 19 Hide Account ........................................................................................................................ 20 Unhide Account.................................................................................................................... 20 Viewing a Transaction Image.....................................................................................21 Desktop ................................................................................................................................. 21 Mobile.................................................................................................................................... 22 Attaching an Image to a Transaction........................................................................23 Desktop ................................................................................................................................. 23 Mobile.................................................................................................................................... 24 Accounts Groups Dashboard View ...........................................................................25 Add New Group.................................................................................................................... 25 Managing Account Groups ................................................................................................. 26 Security Protecting Your Information......................................................................................27 General Guidelines .............................................................................................................. 27 Login ID and Password........................................................................................................ 27 Fraud Prevention ................................................................................................................. 27 Alerts Overview ...........................................................................................................28 Desktop Delivery Preferences............................................................................................ 28 Mobile Delivery Preferences............................................................................................... 29
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Editing Alerts ...............................................................................................................30 Security Alerts ...................................................................................................................... 30 Account Alerts ...................................................................................................................... 31 Secure Message Overview .........................................................................................32 Sending a Secure Message ........................................................................................33 Mobile Security Enabling Touch ID, Fingerprint Login or Face ID.....................................................34 Enabling PIN Login......................................................................................................37 Money Movement Make a Transfer ..........................................................................................................39 Creating a Template ........................................................................................................... 39 Transfers ............................................................................................................................... 41 Managing Transfers............................................................................................................. 43 Editing or Deleting Templates ............................................................................................ 44 Auto-Transfers...................................................................................................................... 45 Loan Payments & Transfers ......................................................................................47 Creating a Template ........................................................................................................... 47 Initiating a Transaction........................................................................................................ 49 Managing Loan Payments and Transfers ......................................................................... 51 Editing or Deleting Templates ............................................................................................ 52 Bill Pay Bill Pay Overview.........................................................................................................53 Creating a Payee .................................................................................................................. 53 Editing a Payee ............................................................................................................55 Deleting a Payee .........................................................................................................56 Schedule Payments ....................................................................................................57 Desktop ................................................................................................................................. 57 Mobile.................................................................................................................................... 58 Recurring Payments ...................................................................................................59 Desktop ................................................................................................................................. 59 Mobile.................................................................................................................................... 60 Rush Delivery...............................................................................................................61 Editing a Payment .......................................................................................................62 Deleting a Payment ....................................................................................................63 Picture Pay ...................................................................................................................64 Transfer Between My Accounts ................................................................................66 Adding an External Account Using Plaid........................................................................... 66 Adding an External Account Manually .............................................................................. 68 Verifying an External Account ............................................................................................ 69 Deleting an External Account ............................................................................................. 70 Transferring Money ............................................................................................................. 71
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Pay a Person ................................................................................................................72 Updating Preferences.................................................................................................74 Wires and ACH Transactions Transaction Type Overview .......................................................................................75 Business Online Banking Transaction Types.................................................................... 75 Recipient Overview .....................................................................................................76 ACH Only - Adding a Recipient ........................................................................................... 77 ACH Only - Recipient Account Detail ................................................................................. 78 ACH Only - Review................................................................................................................ 80 ACH Only - Pay Now ............................................................................................................. 81 ACH & Wire - Adding a Recipient........................................................................................ 83 ACH & Wire - Receiving Bank Detail................................................................................... 84 ACH & Wire - Receiver and Intermediary Detail ...................................................................... 87 ACH & Wire - Review............................................................................................................ 88 ACH & Wire - Pay Now.......................................................................................................... 89 Domestic Wires Only - Adding a Recipient ....................................................................... 91 Domestic Wires Only - Receiving Bank Detail................................................................... 92 Domestic Wires Only - Receiver and Intermediary Detail............................................... 94 Domestic Wires Only - Review ............................................................................................. 95 Domestic Wires Only - Pay Now .......................................................................................... 96 International Wires Only - Adding a Recipient ................................................................. 98 International Wires Only - Receiving Bank Detail ............................................................ 99 International Wires Only - Receiver and Intermediary Detail ........................................... 101 Review ................................................................................................................................ 102 International Wires Only - Pay Now ................................................................................. 103 Editing a Recipient ................................................................................................... 105 Deleting a Recipient................................................................................................. 106 Creating a Batch Payee List .................................................................................... 107 Importing a Batch from File.................................................................................... 111 Import ACH File ................................................................................................................. 111 Import Delimited File........................................................................................................ 113 Import Fixed Length File .................................................................................................. 117 Creating a New Payment ........................................................................................ 120 Create a Payment ............................................................................................................. 120 One-time Payment............................................................................................................ 123 Make Batch Payment........................................................................................................ 124 Tax Payment............................................................................................................. 128 ACH Batch Upload ................................................................................................... 130 Editing a Batch.......................................................................................................... 134 Deleting a Batch ....................................................................................................... 135 Pay Again................................................................................................................... 136
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Pending Activity........................................................................................................ 137 Editing a Transaction........................................................................................................ 138 Deleting a Transaction ..................................................................................................... 139 Processed.................................................................................................................. 140 Dual Control Processing- ........................................................................................ 141 Viewing, Approving or Denying a Transaction ..................................................... 141 Desktop .............................................................................................................................. 141 Mobile................................................................................................................................. 143 Positive Pay Check Postive Pay .................................................................................................... 144 Uploading an Issuance File ..................................................................................... 145 Merchant Capture Overview ................................................................................................................... 147 Scanning Items.................................................................................................................. 147 Repairing Items ................................................................................................................. 148 Completing Deposit ......................................................................................................... 149 Preferences ....................................................................................................................... 149 Reporting ........................................................................................................................... 150 Research ............................................................................................................................ 151 Demand Deposit Marketplace View R&T Balances................................................................................................... 152 To Get Started ................................................................................................................... 152 Accounts ............................................................................................................................ 153 Account Summary ............................................................................................................ 153 Transactions ..................................................................................................................... 154 Opt-Outs ........................................................................................................................... 154 Reports and Exporting Data Account Transaction Exports.................................................................................. 155 Creating a New Report ..................................................................................................... 155 Deleting an Existing Report ............................................................................................. 156 Editing an Existing Report................................................................................................ 157 Running an Existing Report ............................................................................................. 158 Exporting Multiple Account Statments........................................................................... 159 Quicken Data Files ................................................................................................... 160 Backing Up Data File......................................................................................................... 160 Register a Quicken Data File with a Quicken ID ............................................................ 160 Set Up an Account for Online Banking (Direct Connect).............................................. 161 Updating Accounts: The One Step Update .................................................................... 162
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Services Manage Debit Card.................................................................................................. 163 Disabling or Enabling a Card ........................................................................................... 163 Stop Payment Request............................................................................................ 165 Single Check ...................................................................................................................... 165 Range of Checks................................................................................................................ 167 Reordering Checks................................................................................................... 169 Statement Delivery .................................................................................................. 170 Settings...................................................................................................................... 172 Changing Account Order.................................................................................................. 172 Locations Branches Desktop.................................................................................................... 173 Branches Android .................................................................................................... 174 Branches Apple ........................................................................................................ 175 ATMs.......................................................................................................................... 176 Contact Us Important Phone Numbers .................................................................................... 177
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Getting Started Business Online Banking Overview
Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience our state-of-the-art
system! Users
If your business only needs one person with access to Business Online Banking, you can set up a single login ID and password. This is typical for small companies who primarily use basic Online Banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. You can customize which employees get access to different features within Business Online Banking by establishing user
entitlements. Recipients
Recipients are people or businesses to whom you send or request money using a payment feature offered through Business Online Banking. After creating a profile for each recipient, you can choose the method to send them money and view the respective transaction details. Each created recipient saves within the system, so you can quickly and easily make future payments.
Getting Started: Business Online Banking Overview
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Getting Started User Enrollment
Climate First Bank enrolls the company in business online banking and creates the business administrative user. Additional users may be added by the business administrative user (See the Business Administrators Guide for instructions) or the Business Administrator may send a secure message to request additional users. User Forms will be securely sent to the authorized signer.
Retrieve Forgotten Sign in Information
If you forget your username or password, please contact your system administrator. Your company designated an employee from your administrator. That administrator may reset your password or send a secure message to the bank to request that reset. The bank may also assist with a password reset. Please call 727.335.0500 or 689.444.5500.
Getting Started: User Enrollment
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Getting Started Logging In After Enrollment
After you have been enrolled by your administrator, logging in is easy and only requires your Company ID, user name and password. Desktop
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1. After registering and/or creating your new password, click the Business tab. 2. Enter your business company id, username and your password and click the Log In button. Note : If you enter an incorrect password too many times, your account will be temporarily locked. If you forget your username or password, please contact the system administrator designated by your company. That administrator may reset your password or send a secure message to the bank to request that reset.
Getting Started: User Enrollment
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3. Choose your delivery method from the drop-down menu. You have an option of choosing text or voice message. 4. Click the Submit button. 5. Choose Delivery Option from the drop-down menu. 6. Click the Submit button. 7. Enter the security code and click the Submit button. 8. Once you enter the security code in the security code field and click the Submit button it will take you to the account listing page.
Getting Started: User Enrollment
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Mobile
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1. Enter your Company ID, Username and Password. 2. Click the Log In button.
Note : If you enter an incorrect password too many times, your account will be temporarily locked. If you forget your username or password, please contact the system administrator designated by your company. That administrator may reset your password or send a secure message to the bank to request that reset. Logging Off For your security, you should always log off when you finish your Online Banking session. You may also be logged out due to inactivity. 1. In the at the top right corner of the page, click the Log Out button.
Getting Started: User Enrollment
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Accounts Page Accounts Page Overview
After logging in, you are taken directly to the Accounts page. All your accounts are listed in cards. Here you can view account balances, summaries and more! Desktop
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A. The sidebar menu appears in every view on the left side of the screen. You can navigate to Online Banking features by clicking on the name of the feature. B. Your Climate First Bank accounts are displayed in an account tile with their balances. When you click an account tile, you will be taken to a list of recent transactions. C. The icon located in the top right corner of the page allows you to access account settings, locations, contact details, alerts and more. D. You can use the search bar to search your accounts using keywords. E. You can adjust how the accounts are displayed as well as select a default view. • List View • Card View • Assets & Liabilities View • Groups View: For more information about creating groups go to page 25.
Accounts Page: Accounts Page Overview
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Desktop Account Details Selecting a Climate First Bank account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances.
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Note : The letters correspond to several available features on the Transactions page described on page 12.
Accounts Page: Accounts Page Overview
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A. On the Home page, you can click on an account name to view the Account Details screen. B. Use the drop-down to view transactions for a different account. C. The current and available balances of that account are displayed at the top of the page. Current Balance (also known as Ledger Balance) is your beginning of day balance. The Available Balance is the beginning of the day balance plus or minus any of that day’s credits or debits. Click on the “View details” link for additional details. D. Use the search bar to search transactions using keywords. E. Transactions can be filtered by amount, date or type. Click the more options. F. You can expand or collapse the view of each transaction by clicking the icon. icon for
Accounts Page: Accounts Page Overview
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Mobile
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Note : The letters correspond to several available features on the Transactions page described on page 14.
Accounts Page: Accounts Page Overview
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A. The icon displays the sidebar menu. You can navigate to Mobile Banking features by selecting the name of the feature. B. Your Climate First Bank accounts are displayed in an account tile with their balances. Click on an account tile to show details about an account such as balances, interest rates (if applicable), and due dates (if applicable). C. When you click on the account tile, the transactions for that account are displayed. D. Use the search bar to search transactions using keywords. E. The icon allows you to filter your search. F. You can expand or collapse the view of each transaction by clicking the icon. G. The icon located in the top right corner of the screen allows you to access account preferences, update your contact information, setup and manage alerts, and more.
Accounts Page: Accounts Page Overview
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Accounts Page Desktop Account Preferences
Personalize your accounts and how they appear in Online Banking. Here you can change your account names and organize them however you like to suit your needs. Edit Account Name
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In the menu at the top right corner of the page, click Settings . 1. Under Account Settings , select the account you wish to rename. 2. Click the icon to edit an account name. 3. Enter a new name and click the icon to save your settings.
Accounts Page: Desktop Account Preferences
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Hide Account
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In the menu at the top right corner of the page, click Settings . 1. Under Account Settings , select the account you wish to hide. 2. Toggle the hide account switch to the right. Unhide Account
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In the menu at the top right corner of the page, click Settings . 1. Under Account Settings , select the account you wish to unhide. 2. Toggle the hide account switch to the left.
Accounts Page: Desktop Account Preferences
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Accounts Page Mobile Account Preferences
Note : The screens shown are from an Android device. Your experience may be slightly different on an Apple iPhone.
Edit Account Name
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drop-down at the top right corner of the screen, click Settings .
In the
1. Click the account you would like to rename. 2. Click the button. 3. Enter the new account name. 4. Click the Submit button when you are finished.
Accounts Page: Mobile Account Preferences
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Hide Account
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drop-down at the top right corner of the screen, click Settings .
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1. Click the account you would like to hide. 2. Toggle the switch next to “Hide Account.”
Unhide Account
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drop-down at the top right corner of the screen, click Settings .
In the
1. Click the account you would like to hide. 2. Toggle the switch next to “Unhide Account.”
Accounts Page: Mobile Account Preferences
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Accounts Page Viewing a Transaction Image
Need a copy of a check that has cleared your account? You can view copies of checks through mobile banking with Climate First Bank. Desktop
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In the Sidebar Menu , click Account Listing . 1. Click on an account. 2. Scroll through the list of transactions and look for the
icon. The
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indicates that there is a transaction image to view. 3. Click the icon to expand the transaction. 4. Click on the “Front Image or Back Image” links to view the opposite side of the check.
Accounts Page: Viewing a Transaction Image
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Mobile
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In the Sidebar Menu , click Account Listing . 1. Click on an account. 2. Scroll through the list of transactions and look for the indicates that there is a transaction image to view. 3. Click the icon. 4. Click the Check Image to expand. 5. Click on the image to view the opposite side of the check. 6. Click the Done button when you are finished.
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Accounts Page: Viewing a Transaction Image
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Accounts Page Attaching an Image to a Transaction
Keep track of your expenses by attaching receipts, invoices and other images to each transaction. Desktop
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In the Sidebar Menu , click Account Listing . 1. Click on an account. 2. Click the icon to expand the transaction. 3. Click the Add Receipt Image button. 4. Navigate to the image you wish to attach.
Accounts Page: Attaching an Image to a Transaction
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Mobile
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In the Sidebar Menu , click Account Listing . 1. Click on an account. 2. Click the (Apple) from the drop-down menu. 3. Navigate to the image you wish to attach.
icon and choose “Attach Image” (Android) or “Add Receipt Image”
Accounts Page: Attaching an Image to a Transaction
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Accounts Page Accounts Groups Dashboard View
Account Grouping enables users to create and name groups and drag and drop their accounts to arrange them in their preferred order. Add New Group
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In the Sidebar Menu , click Account Listing . 1. Select the “Groups View.” 2. Click the Add new group button.
3. Enter a group name. 4. Select the accounts you want to include in your group. 5. Click the Next button. 6. Confirm which accounts you selected and click the Done button to create the group. Note : Once you have a few groups create you can drag and drop the account to move them around between groups and click the three dot menu to edit a group and position in the Groups View. You can also click the up and down arrows to reorder the groups.
Accounts Page: Accounts Groups Dashboard View
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Managing Account Groups
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A. Once you have a few groups create you can drag and drop the account to move them around between groups. B. Click the three-dot menu to edit a group and position in the Groups View. C. You can also click the up and down arrows to reorder the groups.
Accounts Page: Accounts Groups Dashboard View
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Security Protecting Your Information
Here at Climate First Bank, we do all we can to protect your personal information and provide you with a reliable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Online Banking can be a secure and efficient method for all your banking needs. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Online Banking. • Monitor your recent account history for unauthorized transactions. • Always log off of Online Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices, and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unknown sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted, sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, contact us immediately 727.335.0500 or 689.444.5500.
Security: Protecting Your Information
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Security Alerts Overview
Having peace of mind is critical when it comes to your online banking experience. When you create an alert through Online Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you. Desktop Delivery Preferences You can add additional delivery methods to notify you about your accounts wherever you are.
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at the top right corner of the page, click Alerts .
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1. Click the Configure button. 2. To enable email alerts:
a. Enter your email address. b. Click the Save button.
3. To enable text alerts:
a. Enter your phone number. b. Click the “Enable number for alerts?” toggle. c. You will be sent a validation code. Click the OK button once you have entered he validation code. Security: Alerts Overview
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Mobile Delivery Preferences
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drop-down at the top right of the page, click Alerts .
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change your text alert settings. Click the
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settings. 2. For email alerts, enter your email address and click the Save button. 3. For text alerts, enter your phone number and click the toggle. 4. For push alerts, use the toggle to enable or disable push alerts.
Security: Alerts Overview
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Security Editing Alerts
Security Alerts We want you to feel confident while using Online Banking. To help you feel safe and in control, Security Alerts are implemented in your accounts to notify you immediately when security scenarios occur.
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See pages 27-28 to configure your alerts prior to setting Security Alerts. In the drop-down at the top right of the page, click Alerts . 1. Select the Security Alerts button. 2. Enable and disable alerts: a. Click the , or icon to disable an alert. b. Click the , or icon to enable an alert. 3. Enter a dollar amount, if required. 4. Click the Save button.
Note : You will receive an email or SMS/Text when an alert is added or updated.
Security: Editing Alerts
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Account Alerts There should be no surprises when it comes to your finances. Account Alerts can notify you when the balances in your accounts go above or below a number you specify.
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See pages 27-28 to configure your alerts prior to setting Security Alerts. In the drop-down at the top right of the page, click Alerts . 1. Select the Account Alerts button. 2. Use the drop-down to choose an account. 3. Enable and disable alerts: a. Click the , or icon to disable an alert. b. Click the , or icon to enable an alert. 4. Enter a dollar amount, if required. 5. Click the Save button.
Note : You will receive an email or SMS/Text when an alert is added or updated.
Security: Editing Alerts
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Security Secure Message Overview
If you have questions about your accounts or need to speak with someone at Climate First Bank, Secure Messages allows you to communicate directly with a Climate First Bank customer service representative. From the Secure Messages page, you can view replies, old messages, create new conversations and attach images.
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In the Sidebar Menu , click Secure Message . A. Click the appropriate tab at the top to view your inbox, sent messages or archived messages. B. Click on a message to open it in a new screen. C. Delete multiple messages by checking the box next to the corresponding messages or check the “select all” box and click the icon. D. Archive multiple messages by checking the box next to the corresponding messages or check the “select all” box and click the icon. E. Archive an opened message by clicking the Archive button, delete by clicking
the Trash button or reply by clicking the Reply button. F. Return to your mailbox by clicking the “Back” link.
Security: Secure Message Overview
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Security Sending a Secure Message
Starting a new conversation through Online Banking is just as effortless as sending an email. Unlike an email, you can safely include confidential personal information relating to your accounts or attach files within a new message.
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In the Sidebar Menu , click Secure Message . 1. Create a new message by clicking the 2. Select the subject from the drop-down. 3. (Optional) Attach a file by clicking the 4. Enter your message. 5. Click the Send button when you are finished.
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Security: Sending a Secure Message
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Mobile Security Enabling Touch ID, Fingerprint Login or Face ID Within Climate First Bank’s Mobile Banking, you have the ability to set up security preferences that are not available on a computer. These additional preferences make signing into Mobile Banking quick and easy, and add an extra layer of security to your private information while on the go. Touch ID, Fingerprint Login or Face ID may be available depending on the model of your device.
Note : Please retain your password in a secure file. System updates may cause key chains, thumb prints and face recognitions to reset, requiring the actual password.
Mobile Security: Enabling Touch ID, Fingerprint Login or Face ID
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Android Devices Fingerprint Login uses fingerprint recognition technology allowing you to log in to Mobile Banking using just your fingerprint.
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drop-down at the top right of the page, click Settings .
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1. Click the Login Type button. 2. Choose Fingerprint or Face Recognition •
Normal: Enter your username and password to log in. • Auto Login: Automatically log in to our app without needing to enter your username and password. • Fingerprint: Uses fingerprint recognition technology to unlock your device using just your fingerprint. 3. Enter your username and password, then click Confirm . 4. Click the OK button when you are finished.
Note : Fingerprint Login must first be enabled on your mobile device.
Mobile Security: Enabling Touch ID, Fingerprint Login or Face ID
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Apple Devices Touch ID uses fingerprint recognition technology allowing you to log in to Mobile Banking using just your fingerprint.
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drop-down at the top-right of the page, click Settings .
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1. Enter your login information. 2. Select “Enable Biometrics?” and click the Log in button. 3. Toggle the Touch ID switch to enable Touch ID or toggle the Face ID switch to enable Face ID. 4. Click the OK button when you are finished.
Note : Touch ID or Face ID must first be enabled on your mobile device. Your phone model will determine which identification feature is available.
Mobile Security: Enabling Touch ID, Fingerprint Login or Face ID
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Mobile Security Enabling PIN Login
Create a unique PIN within our Mobile Banking app to quickly and easily log in to Mobile Banking on the go. Android Devices
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drop-down at the top-right of the page, click Settings .
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1. Click the Enable PIN Login button. 2. Click the Accept button. 3. Enter your chosen PIN number. 4. Reenter your chosen PIN number.
Mobile Security: Enabling PIN Login
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Apple Devices
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In the drop-down at the top right of the page, click Settings . 1. Toggle the PIN Login switch to enable PIN Login. 2. Click the Confirm button.
3. Enter and reenter your chosen PIN number. 4. Click the Confirm button when you are finished.
Mobile Security: Enabling PIN Login
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Money Movement Make a Transfer
When you need to make a one-time or recurring transfer between your Climate First Bank accounts, you can use the Make a Transfer feature. These transactions go through automatically, so your money is always where you need it to be.
Creating a Template A template is a pre-made payment model. It contains detailed directions that can be used for repeated transactions. Using a template helps reduce mistakes.
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In the Sidebar Menu , click Make a Transfer . 1. Click the Create Transfer Template tab. 2. Enter a template name. 3. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 4. Enter the amount to transfer. 5. (Optional) Enter a memo.
Money Movement: Make a Transfer
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6. If you would like to set up a recurring transfer: a. Choose the frequency of the transfer. b. Choose how long the transfer should occur. c. Enter an end date or total number of transfers, if necessary. 7. Click the Save button when you are finished.
Money Movement: Make a Transfer
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Transfers
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In the Sidebar Menu , click Make a Transfer . 1. Click the Transfer Funds tab. 2. (Optional) Use the drop-down to select a template. 3. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 4. Enter the amount to transfer. 5. Enter the date to send the transaction. 6. (Optional) Enter a memo.
Money Movement: Make a Transfer
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7. Select a frequency using the drop-down. Frequency options include: One time, Daily, Weekly, Every two weeks, Monthly, Every three months and Annually. 8. For a recurring transfer: a. Choose how long the transfer should occur. • Until Canceled: Transactions process until the user cancels the recurring payment in the application. • Until But Not After Date: Transactions occur on the scheduled frequency until the end-date that the user designates has passed. b. Enter the End Date. 9. Click the Submit button when you are finished.
Money Movement: Make a Transfer
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Managing Transfers When you need to make changes to a recurring transaction, you can view and manage all transfers through the Transfers page.
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In the Sidebar Menu , click Make a Transfer . 1. Click the icon. 2. From the drop-down, you have a few options: a. Click “Details” (Desktop) or “View Details” (Mobile) to view additional information about a specific transfer. b. Click “Delete Next Occurrence” (Desktop) or “Cancel Transfer” (Mobile) to cancel the next transfer in a series. c. Click “Delete All Occurrences” (Desktop) or “Cancel Entire Series” (Mobile) to cancel the entire series of transfers.
Note : Options may vary slightly on a mobile device.
Money Movement: Make a Transfer
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Editing or Deleting Templates You can edit any of the templates on the Templates page. You can also delete an unnecessary template. However, once a template is deleted, previous payments using the template do not change.
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In the Sidebar Menu , click Make a Transfer .
1. Click the Templates button. 2. Click the icon. From the drop-down menu, you have a few options: a. Click “View Details” to view additional information about a specific template. b. Click “Edit Template” to edit the template. c. Click “Delete Template” to delete the template. d. Click “Pay Now” to use the template to initiate a transaction.
Money Movement: Make a Transfer
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Auto-Transfers Easily set conditions for perform Auto-Transfers between accounts. These funds will arrive in 2-4 business days so your money is always where you need it to be.
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In the Sidebar Menu , click Make a Transfer . 1. Click the Create Auto-Transfer button.
2. Choose an Account to Monitor from the drop-down. 3. Choose an Account to Transfer to from the drop-down. 4. Enter a Target Balance amount.
Money Movement: Make a Transfer
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5. Choose a Balance Type from the drop-down. 6. Choose a Balance Condition to Monitor from the drop-down. 7. (Optional) Enter a Memo. 8. Click the Submit button when you are finished. 9. Click the Confirm button to proceed.
Money Movement: Make a Transfer
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Transactions Loan Payments & Transfers
When you need to make a one-time or recurring payment to a Climate First Bank loan or transfer from a line of credit, you can use the Loan Payments & Transfers feature. Creating a Template A template is a pre-made payment model. It contains detailed directions that can be used for repeated transactions. Using a template helps reduce mistakes.
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In the Sidebar Menu , click Make a Loan Payment . 1. Click the Create Transfer Template tab. 2. Enter a template name. 3. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 4. Use the drop-down menu to select a transfer type. When you select “Regular,” “Payoff,” or “Pay to Zero,” the system will auto-populate the loan payment amount. For regular loan payments, you can modify the provided loan payment amount or move forward with the prefilled payment details.
Money Movement: Loan Payments & Transfers
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