Country Bank Business Customer Digital Banking Admin Guide

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5-23-24

MEMBER FDIC MEMBER DIF EQUAL HOUSING LENDER

Published by Murphy & Company, Inc. 13610 Barrett Office Drive, Suite 206

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Finastra.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Getting Started

Welcome to Business Online Banking with Country Bank! Whether you are at home or the office using a mobile phone, tablet or laptop, we strive to make your Business Online Banking experience easy and convenient. By adding powerful commercial products and features, Country Bank provides you with the complex tools your business needs to achieve its goals. Business Online Banking shares similar features with our personal accounts, but this guide is designed to direct you through business features only. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Business Online Banking process. If you have additional questions, contact us at 800-322-8233.

Table of Contents Getting Started

Logging In.......................................................................................................................4 Authentication. ..............................................................................................................5 Business Online Banking Overview.............................................................................6 Users........................................................................................................................................ 6 Recipients................................................................................................................................ 6 Transaction Type Overview..........................................................................................7 Business Online Banking Transaction Types...................................................................... 7 Business Banking Manage Users Overview...............................................................................................8 User Management Overview................................................................................................ 9 Desktop. .................................................................................................................................. 9 Adding a New User .............................................................................................................. 10 Part 1 of 5: Authorizing Access to Specific Accounts........................................................ 12 Part 2 of 5: Establishing Transaction Type Entitlements................................................. 13 Part 3 of 5: Disabling a Transaction Type.......................................................................... 14 Part 4 of 5: Editing Approval Limits for a Transaction Type............................................ 15 Part 5 of 5: Dual Control...................................................................................................... 16 Edit User ............................................................................................................................... 17 User Details Tab .................................................................................................................. 18 Accounts Tab ........................................................................................................................ 18 Money Movement Tab ........................................................................................................ 18 Business Payments Tab ...................................................................................................... 19 3rd Party Tab ........................................................................................................................ 20 Independent Services Tab .................................................................................................. 21 Disable User ......................................................................................................................... 22 Mobile.................................................................................................................................... 23 Secure Message Overview.........................................................................................24 Sending a Secure Message.........................................................................................25 Create Payment...........................................................................................................26 Add Recipient........................................................................................................................ 27 ACH - Recipient Account Detail........................................................................................... 28 ACH & Wire - Receiving Bank Detail................................................................................... 30 ACH & Wire - Receiver and Intermediary Detail....................................................................... 33 Domestic Wire - Receiving Bank Detail.............................................................................. 34 Domestic Wire - Receiver and Intermediary Detail.......................................................... 36 Review.................................................................................................................................... 37

Editing a Payee.............................................................................................................38 Deleting a Payee..........................................................................................................39 Create Batch Payee List..............................................................................................40 Desktop. ................................................................................................................................ 42 Mobile Add Recipients......................................................................................................... 44 Mobile Create Payment....................................................................................................... 45 Import Batch from File................................................................................................46 Import ACH File..................................................................................................................... 46 Import Delimited File........................................................................................................... 48 Import Fixed Length File...................................................................................................... 52 Create Payment...........................................................................................................55 Create a Payment................................................................................................................. 55 One-time Payment Create a one-time single transaction with out saving the recipient’s information.. ........................................................................................................58 Make Batch Payment........................................................................................................... 59 Tax Payment................................................................................................................62 ACH Batch Upload.......................................................................................................64 Editing a Batch.............................................................................................................68 Deleting a Batch..........................................................................................................69 Pay Again......................................................................................................................70 Pending.........................................................................................................................71 Editing a Transaction........................................................................................................... 72 Deleting a Transaction......................................................................................................... 72 Viewing, Approving or Denying a Transaction.........................................................73 Desktop. ................................................................................................................................ 73 Mobile.................................................................................................................................... 75 Account Reporting.......................................................................................................76 Creating a New Report........................................................................................................ 76 Deleting an Existing Report................................................................................................. 77 Editing an Existing Report................................................................................................... 78 Running an Existing Report................................................................................................. 79 Services Stop Payment Request...............................................................................................80 Single Check ......................................................................................................................... 80 Range of Checks................................................................................................................... 82 About Us

Getting Started

Logging In

Logging in is easy and only requires your company ID, login ID and password.

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1. Enter your Company ID. This identification number is shared by all users within the business. The Company ID is the last 6 digits of your EIN number. 2. Enter your Username. This value is unique to each Business Admin/User. Usernames are created by Country Bank. 3. Enter your Password. Temporary passwords will be provided in an email. All Business users are prompted to create a new password upon first login. 4. Click the Log In button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Contact us at 800-322-8233 for assistance.

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Getting Started: Logging In

Getting Started

Authentication

Out of band authentication, which works very similarly to Multi Factor Authentication (MFA), is an additional level of security to authenticate users when logging in. All account holders are required to complete the Out of Band Authentication steps. Account holder, information, including phone numbers, and email addresses, is pulled from your internal profile; the authentication communication can be received via text, call, or email. In addition, business customers will receive MFA requests when conducting high risk transactions (HRT), such as issuing a Wire Transfer or ACH payment through the Cash Management module. These MFA for HRT replace a business cash management user from needing a token; tokens have been discontinued.

Getting Started: Authentication

Getting Started

Business Online Banking Overview Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience our state-of-the-art If your business only needs one person with access to Business Online Banking, you can set up a single login ID and password. This is typical for small companies who primarily use basic Online Banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. You can customize which employees get access to different features within Business Online Banking by establishing user system! Users

entitlements. Recipients

Recipients are people or businesses to whom you send or request money using a payment feature offered through Business Online Banking. After creating a profile for each recipient, you can choose the method to send them money and view the respective transaction details. Each created recipient saves within the system, so you can quickly and easily make future payments.

Getting Started: Business Online Banking Overview

Getting Started

Various types of payment methods are offered through Business Online Banking, including wire and ACH transfers. Though both methods are quick, electronic payments, wires are the fastest way to transfer money between accounts. ACH transactions can be sent as a single or batch process, and funds are generally not available until the next business day. Please contact us at 800-322-8233 for a full list of wire and ACH fees or if you have any questions. Business Online Banking Transaction Types Transaction Type Overview

Type

Description

Upload a NACHA-formatted file.

ACH Upload

Create Payment

Send or receive a payment to one recipient.

Make a Batch Payment Send a payment to several recipients.

Input payee and payment – Payee information is not saved

One Time Payment

Create Tax Payment

Send State or Federal Tax Payment.

Domestic Wire

Send a wire to a recipient within the US.

Create Payee

Input Payee and save information.

Create batches with sensitive information that will prevent additional ACH operators from seeing sensitive information. Send payroll to several recipients. If a recipient has more than one account, you can split that payment into several accounts.

Create Batch Payee List

Create batches imported from an existing file.

Import Batch From File

Getting Started: Transaction Type Overview

Business Banking Manage Users Overview

Depending on your number of employees, owners and company policies, Business Online Banking lets you set up multiple users with different responsibilities. New users can be created with their own unique login IDs and passwords. Admin is responsible to lock users and their access when applicable. Each user is assigned a set of user entitlements that permits or prevents them from performing certain actions such as: • Sending or drafting payments and creating templates for certain transaction types. • The number of approvals that can be completed in a day or the dollar amount in a specific transaction. • Accessing specific accounts for multiple entities. • Managing recipients, users and templates. Authorized users can set up the features, accounts and entitlements each user needs to do their job. Establishing these entitlements gives users permission to perform specific tasks, helping you manage your business and keep it running as smooth as possible. The admin is able to grant access, services and limits up to their access level. Admins can also create other admins by doing this.

Business Banking: Manage Users Overview

User Management Overview The User Management page lets you view all your existing users in one easy place. From a desktop device, you can create users, edit entitlements and oversee your employees on a day-to-day basis. Desktop

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In the sidebar, click Manage Users . A. View the name of each user on the left side of your screen. B. Use the search bar to find a specific user. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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Business Banking: Manage Users Overview

Adding a New User An authorized user with Manage Users entitlements can set up a new user by creating a profile, unique login ID and password. Once you establish a user and their login credentials, you can begin assigning user entitlements.

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In the sidebar, click Manage Users . 1. Click the Add New User button. 2. Enter user’s first name, last name, email address. 3. Create a new login ID for the user, then enter and confirm a password following our guidelines. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Business Banking: Manage Users Overview

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4. Enter the user’s phone number. Select a verification method from the drop down, and enter the High Risk Transaction (HRT) SMS phone number.

5. Enter the user’s HRT email address and HRT voice number. 6. Enter the user’s street address, zip code, city and state.

Note : If you choose “Phone” as your verification method, extensions are not supported.

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Business Banking: Manage Users Overview

Part 1 of 5: Authorizing Access to Specific Accounts You can assign or remove specific accounts to a user’s access.

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1. Choose an account you wish to grant the user access to and drag the account to the “+Drag Account to View”. 2. Grant View History access to a user’s access by dragging the “View History” within the “Account Option” to the “+Drag Feature to View”. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J KLMNOPQRST U V W X Y Z A B C D E F G H I J2

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Business Banking: Manage Users Overview

Part 2 of 5: Establishing Transaction Type Entitlements You can assign or edit a user’s entitlements based on which responsibilities and limitations a user has regarding certain transactions. If a user is not going to be granted an account/entitlement it doesn’t need to be dragged over to the green section Here, you can also change a user’s transaction limits.

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1. Choose whether a user can view a specific feature by dragging the transaction to the “+Drag Feature to View” box. J1 A1 B1 C1 D1 E1 F1 G1 H1 I1

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Business Banking: Manage Users Overview

Part 3 of 5: Disabling a Transaction Type If a user should not have access to a certain transaction type such as payroll or wires, an authorized user can disable those entitlements for individual users.

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1. Disable a user’s ability to view a specific transaction by dragging the feature to the “+Drag Feature to Hide” box.

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Business Banking: Manage Users Overview

Part 4 of 5: Editing Approval Limits for a Transaction Type A user’s approval limits can be adjusted, so you never have to worry about the dollar amount or number of transactions they make. You can set these restrictions for a daily basis, as well as per account.

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1. Click the

icon to show the limits for a feature. Edit the maximum amounts a user can send. The maximum number cannot be higher than the business value.

Note : Contacting the CM support team via phone or email for additional transaction security controls such as number of items per day, max amount per week/month will be needed.

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Business Banking: Manage Users Overview

Part 5 of 5: Dual Control If a payment requires dual approval, once one user creates an ACH or Wire transaction a second user with ACH/wire approval authority will need to approve the payment before it can be processed. Daily reminders will be sent to all users that have ACH/wire approval authority. If payments aren’t approved before the Effective date, the payment will change to a status of stale and need to be recreated. If payments aren’t approved before the Deliver By date, they will still remain in a needs approval status. Once approved, the payment status will update and the approval needed notification emails will cease.

Business Banking: Manage Users Overview

Edit User

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In the sidebar, click Manage Users . 1. Locate user in the list or using the search field 2. Click the icon on the right side once user has been located and click Edit User. 3. Click through tabs to edit as necessary. 4. The pencil icon will allow you to edit personal information such as email address, phone number, address as well as for HRT. 5. Once changes are made you can click the Save Changes button above to save the edits. A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

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Business Banking: Manage Users Overview

User Details Tab

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In the sidebar, click Manage Users . 1. You have the ability to reset the users password. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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In the sidebar, click Manage Users . 1. You have the ability to enable/disable specific accounts for the user.

Money Movement Tab

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In the sidebar, click Manage Users . 1. You have the ability to enable/disable the user to have transfer functions to specific accounts.

Business Banking: Manage Users Overview

Business Payments Tab

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In the sidebar, click Manage Users . 1. You have the ability to enable/disable Business Payments functions for the user. 2. Clicking the Options button under ACH, Wires & Federal Tax Payments will provide a pop up screen where you can make adjustments to the Credit/ Debits Limits as well as what entitlements that specific user has for that Business Payment Function. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Note : Always remember to click the Save Changes button at the top right. A2 B2 C2 D2 E2 F2 G2 H2 I2

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Business Banking: Manage Users Overview

3rd Party Tab

11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c

In the sidebar, click Manage Users . 1. You have the ability to enable/disable additional functions for specific accounts such as Remote Deposit (mobile deposit), A2A (account to account transfers), Statements & Bill Pay. 2. Enabling Remote Deposit function will allow you to select the options button. A pop up screen will populate where you can make adjustments to dollar amounts the user is able to deposit, if applicable. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I Note : Always remember to click the Save Changes button at the top right. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

1d 2d 3d 4d 5d 6d 7d 8d

11a 12a 13a 14a 15a 16a 17a 18a

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A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

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Business Banking: Manage Users Overview

Independent Services Tab

11 12 13 14 21 22 23 2 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4

In the sidebar, click Manage Users . 1. You have the ability to enable/disable additional functions to the user such as making them the User Admin, allowing them to utilize the Secure Messaging function, ability to place stop payments via their online banking. Granting them the option to setup account alerts, view check/deposit images as well as have debit card functions – if they have a debit card with the business.

1d 2d 3d 4

11a 12a 13a 1

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A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

Business Banking: Manage Users Overview

Disable User

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11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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A1 B1 C1 D1 E1 F1 G1 H1 I1

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11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 C1 D1 E A2 B2 C2 D2 E A3 B3 C3 D3 E 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

In the sidebar, click Manage Users . 1. Locate user in the list or using the search field 2. Click the icon on the right side once user has been located and click Disable User . 3. A pop up will populate asking if you are sure you want to disable the user, select Confirm .

1d 2d 3d 4d 5d 6d 7d 8d

Note : Always remember to click the Save Changes button at the top right.

11a 12a 13a 14a 15a 16a 17a 18a

11b 12b 13b 14b 15b 16b 17b 18b

A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3

Business Banking: Manage Users Overview

Mobile The User Management page lets you view all your existing users in one easy place. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

1112 131415 1617 18 1 21222324252627 28 2 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H 1a2a3a4a5a6a7a8a9 1b2b3b4b5b6b7b8b9 1c2c3c4c5c6c7c8c9

1d2d3d4d5d6d7d8d9

11a 12a 13a 14a 15a 16a 17a 18a 1

11b 12b 13b 14b 15b 16b 17b 18b 1

J1 A1 B1 C1 D1 E1 F1 G1 H1 A2B2C2D2E2 F2G2H2 I A3B3C3D3E3 F3G3H3 I

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

In the sidebar, click Manage Users . A. View the name and email of each user. B. Use the search bar to find a specific user. C. Lock and unlock a user by clicking the

A3 B3 C3 D3 E3 F3 G3 H3 I3

icon.

Business Banking: Manage Users Overview

Business Banking

If you have questions about your accounts or need to speak with someone at Country Bank, Secure Messages allows you to communicate directly with a Country Bank customer service representative. From the Secure Messages page, you can view replies, old messages, create new conversations and attach images. Secure Message Overview

11 12 13 14 1 21 22 23 24 2 1 2 3 4 K L M N O P Q U V W X Y Z A B C D E F G H 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 1a 2a 3a 4a 1b 2b 3b 4b 1c 2c 3c 4c K L M N U V W X A B C D 1a2a3a4a5a6a7a8 1b2b3b4b5b6b7b8 1c2c3c4c5c6c7c8 11a 12a 13a 14a 15a 16a 17a 1 11b 12b 13b 14b 15b 16b 17b 1 1d2d3d4d5d6d7d8 A1B1C1D1E1 F1G1H A2B2C2D2E2 F2G2H A3B3C3D3E3 F3G3H 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 11a 12a 13a 14a 11b 12b 13b 14b 1d 2d 3d 4d 1112 131415 1617 1 21222324252627 2 1 2 3 4 5 6 7 8 J2

10 314151617 181920 324 2526 27 28 2930 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

3a 14a 15a 16a 17a 18a 19a 20a

A1 B1 C1 D1 A2 B2 C2 D2 A3 B3 C3 D3 J3 K L M N O P Q U V W X Y Z A B C D E F G 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c

A3 B3 C3 D3 E3 F3 G3 H3 I3

3b 14b 15b 16b 17b 18b 19b 20b

In the Sidebar Menu , click Secure Messaging . A. Click the appropriate tab at the top to view your inbox, sent messages or archived messages. B. Click on a message to open it in a new screen. C. Delete multiple messages by checking the box next to the corresponding messages or check the “select all” box and click the icon. D. Archive multiple messages by checking the box next to the corresponding messages or check the “select all” box and click the icon. E. Archive an opened message by clicking the Archive button, delete by clicking J1 J2 J3

C1 D1 E1 F1 G1 H1 I1

C2 D2 E2 F2 G2 H2 I2

C3 D3 E3 F3 G3 H3 I3

1d 2d 3d 4d 5d 6d 7d

11a 12a 13a 14a 15a 16a 17a

11b 12b 13b 14b 15b 16b 17b

A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3

the Trash button or reply by clicking the Reply button. F. Return to your mailbox by clicking the “Back” link.

Business Banking: Secure Message Overview

Business Banking

Starting a new conversation through Online Banking is just as effortless as sending an email. Unlike an email, you can safely include confidential personal information relating to your accounts or attach files within a new message. Sending a Secure Message

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4a 1b 2b 3b 4b 1c 2c 3c 4c

In the Sidebar Menu , click Secure Messaging . 1. Create a new message by clicking the icon. 2. Select the subject from the drop-down. 3. (Optional) Attach a file by clicking the icon. 4. Enter your message. 5. Click the Send button w hen you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d a 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I J1 1B1C1D1E1 F1G1H1 I1 J2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9

1d 2d 3d 4d

11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11a 12a 13a 14a 11b 12b 13b 14b A1 B1 C1 D1 A2 B2 C2 D2 A3 B3 C3 D3 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a B3 C3 D3 E3 F3 G3 H3 I3

1d 2d 3d 4d 5d 6d 7d

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17

A1 B1 C1 D1 E1 F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17

A2 B2 C2 D2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Sending a Secure Message

Business Banking

A recipient is any person or company you can pay or collect payments from. For easy access on the Recipient Management page, you can set up individual profiles, so funds can be sent to or collected from a recipient. After they are created, you can include them in multiple payments or templates. Create Payment

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1d2d3d4d5d6d7d8

11a 12a 13a 14a 15a 16a 17a 18

11b 12b 13b 14b 15b 16b 17b 18

A1B1C1D1E1 F1G1H A2B2C2D2E2 F2G2H A3B3C3D3E3 F3G3H

A. In the Sidebar Menu , click Business Payments . B. The following information presents for each recipient: • Name • Reference Number • Account Number • Account Type • Payment Methods J1 J2

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Create Payment

Add Recipient If you are assigned the Payee Management entitlement, you will need to set up your recipients before you can send payments. In order to add a recipient, you will need to have their contact and account information.

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In the Sidebar Menu , click Business Payments . 1. Click the Add Recipients button. 2. Click the Create Payee (Desktop) or Add Recipient (Mobile) button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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Business Banking: Create Payment

ACH - Recipient Account Detail When adding a payee who will only receive ACH payments, you will need to provide additional information for that recipient.

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

1. Check the box next to “ACH.” 2. Select either Consumer or Business from the drop-down. PPD SEC codes are J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J P Q R S T Z F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 labeled consumer and CCD SEC codes are labeled business. 3. Enter the name of the person or business receiving the ACH. 4. (Optional) Enter the recipient’s email address. J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 a 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 1B1C1D1E1 F1G1H1 I1 a 14a 15a 16a 17a 18a 19a 20a d4d5d6d7d8d9d 10a 6a 7a 8a 9a 10b b 6b 7b 8b 9b 10c 6c 7c 8c 9c 10d d 6d 7d 8d 9d 5. Enter a reference number. The reference number is used to differentiate between two recipients with the same name. This field is required and can be populated with an invoice number, employee number or other details unique to the recipient. 6. Enter their account number. 7. Select an account type using the drop-down. 8. Enter their ACH routing number. 9. Click the Next button. J2 J3 J1 J2 J3 J1 J2 J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 C2 D2 E2 F2 G2 H2 I2 b 14b 15b 16b 17b 18b 19b 20b a 16a 17a 18a 19a 20a B3 C3 D3 E3 F3 G3 H3 I3 1D1E1 F1G1H1 I1 b 16b 17b 18b 19b 20b 10a a4a5a6a7a8a9a 10b b4b5b6b7b8b9b 10c 4c 5c 6c 7c 8c 9c 10d 2D2E2 F2G2H2 I2 1 F1 G1 H1 I1 3D3E3 F3G3H3 I3 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d 8d 9d 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 F2 G2 H2 I2 F3 G3 H3 I3 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I 10 16 17 18 19 20 26 27 28 29 30 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Create Payment

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11 12 13 21 22 23 1 2 3 K L M U V W A B C 1a 2a 3a 1b 2b 3b 1c 2c 3c

10. Enter a Company Entry Description. 11. Click the Next button. 12. Continue to page 37.

10a a 8a 9a 10b b 8b 9b 10c c 8c 9c 10d d 8d 9d

Note : The Company Entry Description is a short (10-character) description that informs the receiver of the transaction’s purpose. The receiver will be able to see this description. For example: payroll, purchase or gas bill. The value entered in this field will be used to populate the Batch Header’s Company Entry Description field in the file when initiating a single-entry transaction. This field is overwritten by the batch description if the user associates the recipient to a batch created within our system.

1d 2d 3d

7a 18a 19a 20a

11a 12a 13a

7b 18b 19b 20b

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1 H1 I1

A1 B1 C1 A2 B2 C2 A3 B3 C3

2 H2 I2

3 H3 I3

Business Banking: Create Payment

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