First Citizens Bank Digital Banking for Business User Guide

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Positive Pay for Check Transactions Managing Exceptions You will be notified by your chosen delivery method on any business day where you have a Positive Pay Exception that requires your attention. *If you have Exceptions that require your decision, they will display here. For reporting, click Advanced Services.

Note : For check exceptions, the Check #, Paid Date, and an image of the check (in most cases) are displayed in the exception description.

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In the Business Services dropdown, click Positive Pay . 1. The Exceptions tab displays the number of exceptions awaiting a decision. 2. Click on the Exception to view transaction details. a. Amount: Exception amount b. Exception Reason: Reason for the exception c. Check Number: Check number on the posted check d. Check Image: Image of the posted check e. Paid Date: Posted date Note : All exceptions must be given decisions by 3:30 PM EST. Your default decision (Pay or Return) will be applied if no decision has been made by 3:30 PM EST.

Positive Pay for Check Transactions: Managing Exceptions