First Federal Lakewood Treasury Digital Banking User Guide

Treasury Digital Banking User Guide

II

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2024 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Q2 Software, Inc.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Online Banking with First Federal Lakewood! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Online Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at (216) 529-2700 or email businessbankingrequests@ffl.net.

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Table of Contents Getting Started

New User Enrollment .................................................................................................11 Logging In.....................................................................................................................12 Logging Off ........................................................................................................................... 12 Resetting a Forgotten Password ...............................................................................13 Home Page Home Page Overview .................................................................................................15 Account Summary Overview .............................................................................................. 17 Mobile Thumb Bar ......................................................................................................18 Account Details Overview ..........................................................................................19 Quick Transfer.............................................................................................................21 Account Nickname......................................................................................................22 Details & Settings........................................................................................................23 Security Protecting Your Information......................................................................................24 General Guidelines .............................................................................................................. 24 Username and Password.................................................................................................... 24 Fraud Prevention ................................................................................................................. 24 Security Preferences...................................................................................................25 Change Password ................................................................................................................ 25 Change Username ............................................................................................................... 26 Secure Delivery .................................................................................................................... 27 Mobile Security Preferences......................................................................................28 Enabling Touch ID or Fingerprint Login ............................................................................ 28 Enabling Face ID................................................................................................................... 30 Enabling Passcode Authentication .................................................................................... 31 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 32 Apple® Watch .............................................................................................................33 Apple® Watch Setup ........................................................................................................... 33 Viewing Balances and Transactions .................................................................................. 33 Alerts Overview ...........................................................................................................34 History Alerts........................................................................................................................ 35 Online Transaction Alerts ................................................................................................... 36 Reminders............................................................................................................................. 37 Security Alerts Overview ............................................................................................38 Editing Delivery Preferences............................................................................................... 38 Enabling and Disabling Push Notifications..............................................................39 Secure Message Overview .........................................................................................40 Sending a Secure Message ........................................................................................41

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Transaction Types Moving Money Overview ...........................................................................................42 Transactions Transfer Funds ............................................................................................................43 Loan Payments............................................................................................................45 Manage Transactions Overview................................................................................47 Using Filters .......................................................................................................................... 48 Creating or Deleting Custom Views Using Favorites ....................................................... 49 Editing Transactions ............................................................................................................ 50 Canceling Transactions ....................................................................................................... 51 Bill Pay Overview ......................................................................................................................52 Creating a Payee .........................................................................................................53 Known Company.................................................................................................................. 53 Unknown Company ............................................................................................................. 55 Person ................................................................................................................................... 57 Editing a Payee ............................................................................................................59 Deleting a Payee .........................................................................................................60 Editing Pending Payments .........................................................................................65 Cancel Pending Payments .........................................................................................66 Viewing Transaction Details.......................................................................................67 Single Transaction................................................................................................................ 67 Multiple Transactions.......................................................................................................... 68 Creating a Reminder...................................................................................................70 Managing Reminders .................................................................................................72 Editing Reminders.......................................................................................................73 Deleting Reminders ....................................................................................................74 Editing Account Name................................................................................................75 Deleting an Account ...................................................................................................76 Services Stop Payment Request...............................................................................................77 Single Check ......................................................................................................................... 77 Multiple Checks ................................................................................................................... 78 Check Reorder.............................................................................................................79 Mobile Deposits ..........................................................................................................80 eStatements ................................................................................................................81 Edit Delivery Options........................................................................................................... 82 Intuit ® Direct Connect Registration...........................................................................83

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Settings Text Enrollment...........................................................................................................84 Instant Balance............................................................................................................86 To Enable Instant Balance .................................................................................................. 86 To Use Instant Balance........................................................................................................ 87 Account Preferences ..................................................................................................88 Accessibility..................................................................................................................89 Business Banking Business Online Banking Overview ..........................................................................90 Users...................................................................................................................................... 90 Recipients.............................................................................................................................. 90 Business Online Banking Transaction Types ................................................................... 91 Company Policy Editing Company Policy..............................................................................................92 Part 1 of 11: Choosing a Transaction to Edit in Company Policy ................................... 92 Part 2 of 11: Approval Limits .............................................................................................. 93 Part 3 of 11: Allowed Actions ............................................................................................. 94 Part 4 of 11: Amount .......................................................................................................... 94 Part 5 of 11: Approvals ....................................................................................................... 95 Part 6 of 11: Choosing the Subsidiaries ............................................................................ 95 Part 7 of 11: Choosing the Accounts ................................................................................. 96 Part 8 of 11: Choosing the Drafting Hours ....................................................................... 97 Part 9 of 11: Choosing the Location .................................................................................. 98 Part 10 of 11: Choosing the IP Address............................................................................. 99 Part 11 of 11: Choosing the SEC Code............................................................................ 100 Company Policy Tester..................................................................................................... 101 Viewing Rights to Access Features.................................................................................. 103 Establishing Rights to Access Accounts.......................................................................... 104 Creating and Editing Account Labels.............................................................................. 105 User Roles User Roles Overview................................................................................................ 106 Creating, Editing or Copying a User Role .............................................................. 107 Part 1 of 10: Choosing a Transaction to Edit in User Roles.......................................... 108 Part 2 of 10: Establishing Transaction Type Rights....................................................... 109 Part 3 of 10: Approval Limits ........................................................................................... 110 Part 4 of 10: Disabling a Transaction Type .................................................................... 111 Part 5 of 10: Allowed Actions .......................................................................................... 112 Part 6 of 10: Enabling Operation Rights......................................................................... 113 Part 7 of 10: Choosing the Maximum Draft Amount.................................................... 114

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Part 8 of 10: Selecting Subsidiaries................................................................................. 114 Part 9 of 10: Enabling Allowed Accounts........................................................................ 115 Part 10 of 10: Choosing Drafting Hours ......................................................................... 116 User Role Policy Tester..................................................................................................... 117 Deleting Allowed Actions ................................................................................................. 119 Establishing Rights to Access Features........................................................................... 120 Establishing Rights to Access Accounts.......................................................................... 121 Deleting a User Role ................................................................................................ 122 User Management Users Overview ........................................................................................................ 123 User Management Overview........................................................................................... 124 Adding a New User .......................................................................................................... 125 Editing a User ........................................................................................................... 126 Deleting a User......................................................................................................... 127 Recipients Recipient Overview .................................................................................................. 128 ACH Only - Part 1 of 2: Adding a Recipient .................................................................... 129 ACH Only - Part 2 of 2: Recipient Account Detail .......................................................... 130 ACH & Wire - Part 1 of 4: Adding a Recipient................................................................. 131 ACH & Wire - Part 2 of 4: Beneficiary FI Detail............................................................... 132 ACH & Wire - Part 3 of 4: Intermediary FI Detail ........................................................... 133 ACH & Wire - Part 4 of 4: Recipient Account Detail....................................................... 134 Wires Only (Domestic) - Part 1 of 4: Adding a Recipient .............................................. 135 Wires Only (Domestic) - Part 2 of 4: Beneficiary FI Detail ............................................ 136 Wires Only (Domestic) - Part 3 of 4: Intermediary FI Detail ......................................... 137 Wires Only (Domestic) - Part 4 of 4: Recipient Account Detail .................................... 138 Wires Only (International) - Part 1 of 4: Adding a Recipient ........................................ 139 Wires Only (International) - Part 2 of 4: Beneficiary FI Detail ...................................... 140 Wires Only (International) - Part 3 of 4: Intermediary FI Detail................................... 141 Wires Only (International) - Part 4 of 4: Recipient Account Detail .............................. 142 Recipient Approval/Rejection ................................................................................. 143 Editing a Recipient ................................................................................................... 144 Editing a Recipient’s Templates....................................................................................... 145 Deleting a Recipient................................................................................................. 146 Payments Payment Template Overview ................................................................................. 147 Creating a Template ................................................................................................ 148 ACH Batch .......................................................................................................................... 149 ACH Collection................................................................................................................... 151

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Domestic Wire................................................................................................................... 153 International Wire............................................................................................................. 155 Payroll................................................................................................................................. 157 Sending a Single Payment....................................................................................... 159 ACH Batch .......................................................................................................................... 159 ACH Collection................................................................................................................... 162 Domestic Wire................................................................................................................... 165 International Wire............................................................................................................. 167 Payroll................................................................................................................................. 169 Upload From File...................................................................................................... 171 Creating a New File Map - Delimited Files ..................................................................... 171 Creating a New File Map - Fixed Width .......................................................................... 174 Using an Existing File Map ............................................................................................... 177 Importing a NACHA file .................................................................................................... 178 Editing an Existing File Map ............................................................................................. 180 Deleting an Existing File Map........................................................................................... 181 Viewing, Approving or Canceling a Transaction................................................... 182 Single Transaction............................................................................................................. 182 Multiple Transactions....................................................................................................... 183 Using a Template ..................................................................................................... 184 Editing Template ...................................................................................................... 185 Deleting a Template ................................................................................................ 186 ACH Pass-Thru.......................................................................................................... 187 ACH NACHA Upload Errors.............................................................................................. 187 Tax Payments ........................................................................................................... 188 Wire Transfer Reports ............................................................................................. 190 Reports Reports Overview..................................................................................................... 191 Company User Activity Report ........................................................................................ 192 Transaction Report ........................................................................................................... 193 Outgoing Wires Report..................................................................................................... 194 Company Entitlements Report........................................................................................ 195 ACH Activity Report........................................................................................................... 196 ACH Activity Report Previous Day(s)............................................................................... 197 Balance and Activity Statement-Previous Day(s) .......................................................... 198 Cash Position Report ........................................................................................................ 199 Cash Position Report Previous Day(s) ............................................................................ 200 Wire Online Origination Report ...................................................................................... 201 Editing a Report........................................................................................................ 202 Deleting a Report ..................................................................................................... 203

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Deposit Checks Install Merchant Capture Scanner ......................................................................... 204 Creating a Remote Deposit..................................................................................... 206 If an Item Jams................................................................................................................... 208 Fix Errors............................................................................................................................ 209 MICR Errors........................................................................................................................ 210 Exceptions................................................................................................................. 211 If Any Item Piggybacks...................................................................................................... 213 Duplicate Exceptions ........................................................................................................ 213 Balancing Deposits .................................................................................................. 214 End of Day................................................................................................................. 215 Additional How-To’s................................................................................................. 216 To remove/delete a deposit: ........................................................................................... 216 To query for items previously processed: ..................................................................... 216 To search for previous days/deposits processed: ........................................................ 217 Reports...................................................................................................................... 218 Deposit Status – Definitions ................................................................................... 219 Positive Pay Introduction.............................................................................................................. 220 Managing Exceptions .............................................................................................. 221 Viewing Positive Pay Decisions........................................................................................ 223 Add a Check Confirmation...................................................................................... 224 Submit Issued Check File ........................................................................................ 225 Advanced Positive Pay Introduction.............................................................................................................. 226 Quick Exception Processing.................................................................................... 227 User Setup ................................................................................................................ 230 Submit Issued Check File ........................................................................................ 235 Add New Issued Check File..................................................................................... 236 Void a Check ............................................................................................................. 237 Check Search ............................................................................................................ 238 Reverse Positive Extract Pay................................................................................... 240 ACH Transaction Search.......................................................................................... 241 ACH Authorization Rules Setup.............................................................................. 242 Create an ACH Authorization Rule.................................................................................. 242 Manage ACH Authorization Rules................................................................................... 244 ACH Reporting.......................................................................................................... 245 Transaction Extracts ................................................................................................ 246 Payee Match Report ................................................................................................ 247 Outstanding Issued Checks .................................................................................... 248

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249 250 251 252 253 254 255 256 257 258 259 260 Daily Checks Issued Summary ............................................................................... Stops and Voids........................................................................................................ Exception Items........................................................................................................ Stale Dated Checks .................................................................................................. Incoming ACH Originator Report ........................................................................... Incoming ACH Receiver Report .............................................................................. Account Reconciliation ............................................................................................ Check Reconciliation Summary.............................................................................. Deposit Reconciliation Summary........................................................................... ACH Returns/NOC Report....................................................................................... Issued Check File Processing Log........................................................................... Transaction Filters/Blocks.......................................................................................

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Getting Started New User Enrollment

If you’re new to Online Banking with First Federal Lakewood, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type ffl.net into your browser, and click the Login button. 2. Click the “Enroll Here” link. 3. Fill out the Business Online Banking Enrollment Form with the required information, and click the Continue button. Note : The details you provide are verified by comparing them to your contact information in our system. If the information does not match, call us at (216) 529-2700 or email businessbankingrequests@ ffl.net to update your profile. 4. First Federal Lakewood will review your enrollment form and finalize the process for your new user registration. 5. Once it is ready, we will send you your log-in information.

Getting Started: New User Enrollment

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Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your username and password. If you are using a browser you have not previously registered, you need to request a SAC.

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1. Click the Login button. 2. Enter your username and password. 3. Click the Login button.

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Call us at (216) 529-2700 or email businessbankingrequests@ffl.net for assistance.

Logging Off For your security, you should always log off when you finish your Online Banking

session. We may also log you off due to inactivity. 1. Click the Log Off tab in the navigation menu. 2. Close your internet browser.

Getting Started: Logging In

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Getting Started Resetting a Forgotten Password

If you to forget your password, you can easily reestablish a new one from the First Federal Lakewood Home page—no need to call us!

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1. Click the Login button. 2. Click the “Forgot Password or PIN?” link.

Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered browser.

Getting Started: Resetting a Forgotten Password

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3. Enter your username and click the Submit button. 4. Choose the contact method that allows First Federal Lakewood to reach you immediately with a six-digit SAC. 5. Enter the SAC and click the Submit button. 6. Create a new password based on our password requirements, and click the Submit button when you are finished.

Getting Started: Logging In

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Home Page Home Page Overview

After logging in, you are taken directly to the Home page. Here you can view the balances in both your linked and First Federal Lakewood accounts, see your account summaries and more! A G D E C

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Note : The letters correspond to several available features on the Dashboard.

Home Page: Home Page Overview

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A. The navigation bar appears in every view. You can navigate to Online Banking features by selecting the appropriate drop-down tab. B. Your First Federal Lakewood accounts and linked external accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon on the right side of an account card, and select View Activity for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse account details by clicking the icon. F. If you click and hold an account card, you can drag and drop it to a new location to change the order your accounts appear. G. The Quick Actions links in the top right corner let you quickly access different Online Banking features.

Home Page: Home Page Overview

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Account Summary Overview If you ever need to quickly assess how much money is in all of your accounts, you can scroll down to Account Summary on the Home page. This interactive chart represents your total assets, represented by specific colors and percentages.

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A. The Total Assets widget gives you the total amount of money in your accounts and breaks down those funds into percentages. B. Each colored piece represents one of your First Federal Lakewood or linked accounts and displays its percentage of total funds and its balance. C. Clicking "Next" or "Previous" lets you view different accounts and details. D. You can click the "View Transactions" link for more information.

Home Page: Home Page Overview

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Home Page Mobile Thumb Bar

When accessing Mobile Banking from your iPhone or Android device, you will have quick access to frequently used services.

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1. Select a tab to quickly access a variety of features.

Home Page: Mobile Thumb Bar

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Home Page Account Details Overview

Selecting a First Federal Lakewood account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances.

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Home Page: Account Details Overview

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are sorted. A. On the Home page, you can click on an account name to view the Account Details screen. B. The current and available balances for that account are displayed in the top right corner. C. The icon opens the search bar to find transactions in that account. D. Transactions can be sorted by date, time, type, amount or check number. Click the icon for more options. E. Make a quick transfer by clicking the icon. (See page 21 for additional details.) F. Export your transactions into a different format by clicking the icon. G. The icon lets you send a secure message about that account or print a list of transactions. H. The icon indicates how the Date, Description and Amount columns I. You can view more details about a transaction by clicking on it. J. The icon lets you send a secure message about that transaction or print details about it.

Home Page: Mobile Thumb Bar

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Home Page Quick Transfer

No need to run to a branch to move money from one account to another. If you’re ever in a rush, the Quick Transfer option is a simple and fast way to make transactions.

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1. Click the

icon on the right side of an account card and select Quick

Transfer. 2. Use the drop-downs to select the “From” and “To” accounts. 3. Enter an amount to transfer. 4. Select a transfer date. 5. (Optional) Click the Advanced Options button to be redirected to the Funds Transfer feature. 6. Click the Transfer Funds button when you are finished.

Home Page: Quick Transfer

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Home Page Account Nickname

Change an account’s nickname directly from the Home page.

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1. Click the

icon on the right side of an account card and select Nickname

Account. 2. Enter account nicknames. The global nickname changes the account name for all users who don’t have their own nickname set for this account. Your personal nickname for this account is only visible to you. 3. Click the Save button when you are finished.

Home Page: Account Nickname

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Home Page Details & Settings

View additional details about an account and change the account’s visibility.

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On the Home page, click on an account name and then select the Details & Settings tab. 1. Click the icon to edit the nicknames. 2. Use the toggle to decide whether or not your account is visible on the Home page and within financial tools. 3. Use the toggle to unenroll an account from text banking or click the “Settings” link to enroll in text banking..

Home Page: Details & Settings

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Security Protecting Your Information

Here at First Federal Lakewood, we do everything we can to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a username and password. • Never leave your computer unattended while using Online Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Online Banking when you’ve finished and close the browser. Username and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices, and avoid using features that save your usernames and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone, by text or through email. • Shred unwanted sensitive documents, including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at (216) 529-2700 or email businessbankingrequests@ffl. net.

Security: Protecting Your Information

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Security Security Preferences

We take security very seriously at First Federal Lakewood. So we have added various tools to help you better protect your account information. You can add and manage security features in Security Preferences to strengthen your Online

Banking experience. Change Password

You can change your Online Banking password at anytime. We recommend changing your password regularly and following our guidelines to create a strong password.

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In the Settings tab, click Update Password . 1. Enter your current password. 2. Create a new password. 3. Reenter your new password. 4. Click the Change Password button when you are finished making changes.

Security: Security Preferences

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Change Username You can change your username at any time. Create a unique username you will remember and follow our required guidelines.

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In the Settings tab, click Update Username . 1. Enter your new username. 2. Click the Save new Username button when you are finished making changes.

Security: Protecting Your Information

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Secure Delivery We can verify your identify by sending an SAC to you by text message or voice call. Within Security Preferences, you can make changes to your delivery preferences or add new ways we can contact you.

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In the Settings tab, click 2-Factor Authentication . 1. Make changes to a secure delivery method by clicking the

icon to make

changes, or the icon to delete a secure delivery method. 2. Add a new delivery contact by clicking the + Add Contact button. 3. Enter your new contact information and click the Save button when you are finished to save your changes.

Security: Protecting Your Information

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Security Mobile Security Preferences

Within First Federal Lakewood’s Mobile Banking app, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Mobile Banking quick and easy, and also add an extra layer of security to your private information while you are on the go! Enabling Touch ID or Fingerprint Login Touch ID and Fingerprint Login use fingerprint recognition technology, allowing you to perform tasks on your Apple ® or Android TM device with just your fingerprint. With this feature enabled, you can quickly and securely access your accounts using our mobile app! Apple ®

Username

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Android TM

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Sign in to First Federal Lakewood’s Mobile Banking app and tap the Menu button. In the Settings tab, tap Touch/Face ID . 1. Toggle the Touch ID or Fingerprint Login switch from “Off” to “On.” 2. Review the information about using fingerprint authentication and tap the Continue button. 3. Enter your username and password, and tap the Authorize button.

Note : You must have Touch ID or Fingerprint Login enabled on your mobile device before enabling it through our Mobile Banking app.

Security: Mobile Security Preferences

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4. Scan your fingerprint. a. Apple ® Device : Place your finger on the Home button to enable Touch ID. b. Android TM Device : Place your finger on the fingerprint scanner to enable Fingerprint Login. Location of scanner varies from device to device.

Security: Mobile Security Preferences

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Enabling Face ID Face ID is a feature which utilizing facial recognition technology, allowing you to unlock your Apple® device with your face instead of a username and password.

Enter your username and password to confirm

Username

username and

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username and

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Open First Federal Lakewood’s Mobile Banking app and tap the Face ID button. 1. Review the information about using Face ID and tap the Enroll Now button. 2. Enter your username and password, and tap the Authorize button. 3. Face ID is now set up. You can now tap the Face ID button to log in.

Note : You must have Face ID enabled on your mobile device before enabling it through our Mobile Banking app.

Security: Mobile Security Preferences

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Enabling Passcode Authentication Create a unique passcode within our Mobile Banking app to quickly and easily sign in and access your funds while on the go!

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Sign in to First Federal Lakewood’s Mobile Banking app and tap the Menu button. In the Settings tab, tap Touch/Face ID . 1. Toggle the Passcode switch from “Off” to “On.” 2. Review the information about using a passcode and tap the Create Passcode button. 3. Create your four-digit passcode using the keypad. 4. Confirm your passcode using the keypad. 5. Enter your username and password, and tap the Authorize button.

Security: Mobile Security Preferences

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Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login You can disable Passcode Authentication, Fingerprint or Facial Recognition Login if you no longer prefer to utilize them. When all features are disabled, you can sign in to your Online Banking using your user ID and password.

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Apple ®

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2 Sign in to First Federal Lakewood’s Mobile Banking app and tap the Menu button. In the Settings tab, tap Touch/Face ID . 1. Toggle the Passcode , Face/Touch ID or Fingerprint Login switch from “On” to “Off.” 2. Tap the Yes button to disable the feature.

Security: Mobile Security Preferences

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Security Apple® Watch

With the convenience of the Apple® Watch feature, you can now check your balances and recent transactions faster than ever. Apple® Watch Setup Activate the Apple® Watch feature in your mobile banking app using your mobile device or tablet.

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Sign in to First Federal Lakewood’s Mobile Banking app and tap the Menu button. In the Settings tab, tap Apple® Watch . 1. Toggle the Apple® Watch switch from “Off” to “On.”

Viewing Balances and Transactions When you activate the Apple® Watch feature, you can view your first ten accounts on the Account Summary page, along with balances and transactions. .

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1. Swipe left and right to view different account balances. 2. Swipe up and down to scroll through the transactions list. 3. Tap the Back button to return to your account list.

Security: Apple® Watch

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Security Alerts Overview

Having peace of mind is critical when it comes to your Online Banking experience. When you create an alert through Online Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you.

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In the Settings tab, click Alert Settings . A. The "New Alert" drop-down lets you create an account, history, online transaction or reminder alert. B. The icon allows you to collapse or expand alert details for each category. C. Toggling the switch turns an alert on or off without deleting it. D. The "Edit" link lets you make changes to existing alerts.

Note : All alerts are automatically sent through secure messages but you can also choose to receive them by text message, voice call, or email.

Security: Alerts Overview

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History Alerts If you’re ever concerned about amount limits or pending checks, you can create History Alerts to contact you when a check number posts or transactions meet a chosen amount.

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In the Settings tab, click Alert Settings . 1. Click the “New Alert” drop-down and select “Account and History Alerts.” 2. Use the toggles to enable and disable alerts. 3. Use the toggles to enable and disable certain accounts. 4. Enter any required information. 5. Choose and alert method. 6. Click the Add button.

Security: Alerts Overview

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Online Transaction Alerts Different types of transactions can occur in your accounts. By creating Online Transaction Alerts, you can be notified when various transfers, payments or debits post to your account.

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In the Settings tab, click Alert Settings . 1. Click the “New Alert” drop-down and select “Online Transaction Alert.” 2. Use the drop-down to select a transaction type. 3. Use the drop-down to select an account. 4. Use the drop-down to select a status. 5. Select a delivery method and enter the corresponding information. 6. Click the Create Alert button when you are finished.

Security: Alerts Overview

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Reminders Just like marking a calendar, you can set up alerts to remind you of specific dates or events. Keep track of important dates, so you will never forget a birthday or anniversary again!

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In the Settings tab, click Alert Settings . 1. Use the “New Alert” drop-down and select “Reminder.”

2. Use the drop-down to select an event. 3. Enter the date for the alert to occur. 4. Check the box next to “Recurs Every Year” to have your alert repeat annually. 5. Enter a message. 6. Select a delivery method and enter the corresponding information. 7. Click the Create Alert button when you are finished.

Security: Alerts Overview

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Security Security Alerts Overview

We want you to feel confident while using Online Banking. To help you feel safe and in control, Security Alerts are implemented in your accounts to notify you immediately when security scenarios occur.

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In the Settings tab, click Alert Settings . A. Toggling the switch turns an alert on or off without deleting it. Editing Delivery Preferences

When a trigger occurs, Security Alerts are always sent to you through secure messages. You can add additional delivery methods to notify you about your accounts wherever you are. In the Settings tab, click Alerts , then Security Alerts . 1. Click the “Edit Delivery Preferences” link at the top. These changes will apply to all Security Alerts.

2. Enter the information for your preferred delivery method. 3. Click the Save button when you are finished making changes. Security: Security Alerts Overview

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Security Enabling and Disabling Push Notifications Have alerts sent directly to your mobile device as push notifications. Push notifications are completely free to receive and will show up as a banner at the top of your lock screen or in your “notification tray.”

Note : Push Notifications are available for security, reminder, account and transaction alerts.

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A. When you first sign into First Federal Lakewood’s online banking app, you have the option to enable push notifications for alerts by tapping the Allow button. B. To enable or disable push notifications at a later time, in the Alerts tab, tap Push Notifications . 1. Use the Enable Notifications switch to enable or disable push notifications. 2. Tap the respective Alert Settings tab to edit alerts and their delivery preferences. (See Alerts Overview section starting on page 34 for more Security: Enabling and Disabling Push Notifications information.)