Five Star Bank Digital Banking Personal Banking User Guide

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6-23-22

220 Libe e yStreet, Warsaw, NY 14569 877-226-5578

Visit us at: www.Five-Starbank.com

twi i er.com/FiveStarBankNY

facebook.com/FiveStarBankNY

linkedin.com/ fi ve-star-bank

instagram.com/ fi vestarbankny

Five Star Bank, Member FDIC

Insurance and investment products and services are not FDIC Insured, are not a deposit or bank guaranteed, are not insured by any Federal governmental agency, and are subject to investment risks, including possible loss of the principal invested. Insurance products may be provided by SDN Insurance Agency, LLC, an affiliate of Five Star Bank. Investment products may be provided by Courier Capital, LLC, or HNP Capital, LLC, affiliates of Five Star Bank.

Five Star Bank, Member FDIC

NMLS #408838

Five Star Bank, Member FDIC

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Five Star Bank, Member FDIC

Getting Started

Welcome to Digital Banking with Five Star Bank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your online banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the digital banking process. If you have additional questions, contact us at 1-877-226-5578.

Five Star Bank, Member FDIC

Table of Contents Getting Started

New User Enrollment....................................................................................................8 Logging In.....................................................................................................................10 Logging Off............................................................................................................................ 10 Resetting A Forgotten Password. ..............................................................................11 Home Page Home Page Overview..................................................................................................13 Asset Summary Overview. .................................................................................................. 15 Account Details Overview...........................................................................................16 Quick Transfer. ............................................................................................................18 Account Nickname. .....................................................................................................19 Account Grouping. ......................................................................................................20 Editing a Group Name. ........................................................................................................ 21 Deleting a Group. ................................................................................................................. 21 Security Protecting Your Information......................................................................................22 General Guidelines............................................................................................................... 22 Login ID and Password........................................................................................................ 22 Fraud Prevention.................................................................................................................. 22 Security Options..........................................................................................................23 Change Password................................................................................................................. 23 Change Login ID. .................................................................................................................. 24 Secure Delivery..................................................................................................................... 25 Mobile Security Preferences......................................................................................26 Enabling Touch ID or Fingerprint Login............................................................................. 26 Enabling Passcode Authentication..................................................................................... 28 Disabling Passcode Authentication, Touch ID or Fingerprint Login............................... 29 Enabling Face ID. .................................................................................................................. 30 Alerts Overview............................................................................................................31 Account Alerts....................................................................................................................... 32 History Alerts. ....................................................................................................................... 33 Online Transaction Alerts.................................................................................................... 34 Reminder............................................................................................................................... 35 Security Alerts Overview.............................................................................................36 Edit Delivery Preferences. ................................................................................................... 36 Secure Message Overview. ........................................................................................37 Sending a Secure Message.........................................................................................38

Five Star Bank, Member FDIC

Transaction Types Move Money Overview...............................................................................................39 Move Money Transfer Funds.............................................................................................................41 Adding A Personal External Account.........................................................................43 Verifying A Personal External Account......................................................................44 Customer to Customer ..............................................................................................45 Linking Someone’s Five Star Bank Account....................................................................... 45 Single Transfers Between Five Star Bank Accounts......................................................... 46 Loan Payments............................................................................................................47 Digital Banking Activity Overview..............................................................................49 Using Filters........................................................................................................................... 50 Creating or Deleting Custom Views Using Favorites........................................................ 50 Editing Transactions............................................................................................................. 51 Canceling Transactions........................................................................................................ 52 Bill Pay Bill Pay Overview . .......................................................................................................53 Bill Pay Enrollment............................................................................................................... 53 Creating a Payee..........................................................................................................54 Editing a Payee...................................................................................................................... 56 Deleting a Payee................................................................................................................... 57 Changing “Pay From” Accounts........................................................................................... 58 Making a Single Payment. ..........................................................................................59 Paying Multiple Bills....................................................................................................60 Payment Activity..........................................................................................................61 Cancel a Pending Payment.........................................................................................62 Visit the Bill Pay Site Payments Overview. ...................................................................................................63 Hiding or Unhiding Payees from Payment Screen........................................................... 64 Creating a Payee Overview. .......................................................................................65 Creating a Payee: Company.......................................................................................66 Creating a Payee: Person............................................................................................68 Part 1 of 3: Choosing Payee and Payment Method. ........................................................ 68 Part 2 of 3: Adding Payee Information. ............................................................................. 69 Part 3 of 3: Keyword (Email Only) and One-Time Activation Code................................. 70

Five Star Bank, Member FDIC

Editing a Payee.............................................................................................................71 Deleting a Payee..........................................................................................................72 Scheduling Payments..................................................................................................73 Recurring Payments....................................................................................................74 Editing Payments.........................................................................................................75 Skipping Payments......................................................................................................76 Canceling Payments....................................................................................................77 Setting Up eBills...........................................................................................................78 Adding an Account......................................................................................................79 Editing an Account.......................................................................................................80 Deleting an Account....................................................................................................81 Editing Personal Information.....................................................................................82 Editing Alerts................................................................................................................83 Categories. ...................................................................................................................84 Editing a Category. ......................................................................................................85 Deleting a Category.....................................................................................................86 Manage My Bills Home Page Overview..................................................................................................87 Adding a Company......................................................................................................88 Scheduling a Payment. ...............................................................................................90 Sending a Payment Manually. ...................................................................................91 Enabling or Disabling Account Notifications............................................................92 Changing a Company’s Payment Method................................................................93 Unlink a Company.......................................................................................................94 Adding or Changing a Payment Method. .................................................................95 Deleting a Payment Method. .....................................................................................97 Editing your Notifications...........................................................................................98 Financial Tools Initial Setup. .............................................................................................................. 100 Linking an Account............................................................................................................ 100 Categorizing Transactions................................................................................................ 101 Splitting a Transaction...................................................................................................... 102 Digital Banking Home Page..................................................................................... 103 Spending Overview. .......................................................................................................... 104 Recategorizing a Transaction........................................................................................... 105 Budgets Overview. ............................................................................................................ 107 Auto-generated Budgets. ................................................................................................. 108 Budgets From Scratch....................................................................................................... 108 Editing or Deleting a Budget............................................................................................ 109

Five Star Bank, Member FDIC

Managing Budgets. ........................................................................................................... 110 Trends Overview................................................................................................................ 111 Cash Flow Overview.......................................................................................................... 112 Adding a Suggested Cash Event. ..................................................................................... 113 Creating Your Own Cash Event........................................................................................ 114 Editing, Deleting or Skipping a Cash Event..................................................................... 116 Net Worth Overview.......................................................................................................... 117 Debts Overview. ................................................................................................................ 118 Online Services CardSwap®............................................................................................................... 119 Getting Started. ................................................................................................................. 119 Overview............................................................................................................................. 121 Stop Payment Request. ........................................................................................... 122 Single Check ...................................................................................................................... 122 Multiple Checks . ............................................................................................................... 123 View Statements....................................................................................................... 124 Text Banking. ............................................................................................................ 125 Check Reorder. ......................................................................................................... 127 Mobile Deposits ....................................................................................................... 128 Settings Profile......................................................................................................................... 129 Account Preferences................................................................................................ 130 Accessibility............................................................................................................... 131 Locations Branches and ATMs. ................................................................................................ 132

Five Star Bank, Member FDIC

Getting Started New User Enrollment

If you’re new to Digital Banking with Five Star Bank, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type five-starbank.com into your browser, click the Login button with the Lock in the upper right hand corner, and then click the “Enroll - Personal” link.

Note : For more details about supported browsers, go to the following link: https://www.five-starbank.com/resources/supported-browsers.

2. Fill out the Digital Banking Enrollment Form with the required information including a username and click the Continue button.

Note : The details that you provide are verified by comparing them to your contact information in our system. If the information does not match, you will receive an error message. Call us at (877) 226 5578 Monday through Friday, 7:30 am - 7:00 pm to update your profile and continue with the enrollment process.

3. After the form is submitted, a confirmation message appears. You are given a temporary password to use during your first-time login. Take note of the password and click the “Click Here” link to be redirected to the Five Star Bank Home page. 4. Enter your new login ID and click the Log In button. 5. Choose the contact method that allows Five Star Bank to reach you immediately with a Secure Access Code (SAC). This numbered code is only valid for a short time, and you will need to request a new one if it expires. If you close your browser before receiving the SAC, you can log in again and select the I already have a Secure Access Code button.

Note : If the options presented are no longer accurate, please call us at (877) 226-5578 to update your contact information.

Getting Started: New User Enrollment

Five Star Bank, Member FDIC

6. Enter the SAC and click the Submit button. 7. Choose whether to register your device for future logins.

Note : For additional security, we strongly suggest that you do not register your devices. Not registering requires you to use a SAC code each time you log in.

8. Review the Digital Banking Agreement on the Disclaimers page and click the I Accept button to agree to the Digital Banking Agreement. You will be able to download and save the Agreement for your records. 9. Change your password by using your old temporary password. 10. Congratulations! You have successfully logged in to Digital Banking! If you have any questions or concerns, call us at 1-877-226-5578.

Getting Started: New User Enrollment

Five Star Bank, Member FDIC

Getting Started

Logging In After your first-time enrollment, logging in is easy and only requires your login ID and password. If you are logging in on a device that you have not previously registered, you need to request a Secure Access Code (SAC).

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1. Click the Login button. 2. Enter your login ID and password. 3. Click the Login button.

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Call us at 1-877-226-5578 for assistance. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 0c 1c 2c 3c 4c 5c 6c 7c 8c 9c 0d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Logging Off For your security, you should always log off when you finish your digital banking J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1

session. We may also log you off due to inactivity. 1. Click the Log Off tab in the navigation menu. 2. Close your internet browser. A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

Getting Started: Logging In

Five Star Bank, Member FDIC

Getting Started

Resetting A Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the Five Star Bank Home page—no need to call us!

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1. Click the “Forgot your password” link. 2. Enter your login ID and click the Submit button.

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Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered device. A3 B3 C3 D3 E3 F3 G3 H3 I3

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Getting Started: Resetting A Forgotten Password

Five Star Bank, Member FDIC

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3. Choose the contact method that allows Five Star Bank to reach you immediately with a 6-digit Secure Access Code (SAC). 4. Enter the SAC and click the Submit button. 5. Create a new password based on our password requirements and click the Submit button when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Getting Started: Resetting A Forgotten Password

Five Star Bank, Member FDIC

Home Page

Home Page Overview After logging in, you are taken directly to the Home page. Here you can view the balances in both your linked and Five Star Bank accounts, see your account summaries and more!

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Note : The letters correspond to several available features on the Home page. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J2

Home Page: Home Page Overview

Five Star Bank, Member FDIC

A. The navigation bar appears in every view on the left side of the screen. You can navigate to Digital Banking features by selecting the appropriate drop-down tab. Depending on your device size, you may not see the navigation bar on the left side. To view it, click the “menu” button in the upper left corner. B. Your Five Star Bank accounts and linked external accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon on the right side of an account card and select View Activity for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse account details by clicking the icon. F. If you click and hold an account card, you can drag and drop it to a new location to change the order in which your accounts appear. G. The Quick Actions links in the top right corner let you quickly access different Digital Banking features.

Home Page: Home Page Overview

Five Star Bank, Member FDIC

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A. The Total Assets widget gives you the total amount of money in your accounts and breaks down those funds into percentages. B. Each colored piece represents one of your Five Star Bank or linked accounts and displays its percentage of total funds as well as the balance. C. Clicking "Next" or "Previous" lets you view different accounts and details. D. You can click the "View Transactions" link for more information. 10 1a 2a 3a 4a 5 6a 7 8 9 10b 1b 2b 3b 4b 5 6 7 8 9 10 1c 2c 3c 4c 5 6 7 8 9 10 11a 12a 13a 14a 5 6a 7 8 9 20 1d 2d 3d 4d 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 5 6 7 8 9 20 21 22 23 24 5 6 7 8 9 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I Asset Summary Overview If you ever need to quickly assess how much money is in all of your accounts, you can scroll down to Asset Summary on the Home page. This interactive chart represents your total assets, represented by specific colors and percentages.

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Home Page: Home Page Overview

Five Star Bank, Member FDIC

Home Page

Account Details Overview Selecting a Five Star Bank account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances so you stay organized and on top of your finances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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1 11 12 13 14 15 16 17 18 19 2 21 22 23 24 25 26 27 28 29 3 1 2 3 4 5 6 7 8 9 K L M N O P Q R S T U V W X Y Z A B C D E F G H I 1 12 13 14 15 16 17 18 19 21 2 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 12 13 14 15 16 17 18 19 21 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c K L P R S V X Y Z A B C E F I M N O Q U W D G H 1 1 12 13 14 15 16 17 18 19 2 21 2 23 24 25 26 27 28 29 3 1 2 3 4 5 6 7 8 9 1 1a 2a 3a 4a 5a 6a 7a 8a 9a 1 1b 2b 3b 4b 5b 6b 7b 8b 9b 1 1c 2c 3c 4c 5c 6c 7c 8c 9c 1 1d 2d 3d 4d 5d 6d 7d 8d 9d K L P R S V X Y Z A B C E F I 1 12 13 14 15 16 17 18 19 21 2 23 24 25 26 27 28 29 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 1d 2d 3d 4d 5d 6d 7d 8d 9d L M N O Q S U W Y Z D E F G H I 1 1a 2a 3a 4a 5a 6a 7a 8a 9a 1 1b 2b 3b 4b 5b 6b 7b 8b 9b 1 1c 2c 3c 4c 5c 6c 7c 8c 9c 1 1d 2d 3d 4d 5d 6d 7d 8d 9d 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 17a 18a 19a 2 1d 2d 3d 4d 5d 6d 7d 8d 9d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 2 11a 12a 13a 14a 15a 16a 17a 18a 19a 11a 12a 13a 14a 15a 16a 17a 18a 19a 12 13 14 15 16 17 18 19 1 a 12a 13a 14a 15a 16a 17a 18a 19a 1a 12a 13a 14a 15a 16a 17a 18a 19a A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b A B C D1 E1 F1 G1 H1 I A B C D2 E2 F2 G2 H2 I A B C D3 E3 F3 G3 H3 I 12 13 14 15 16 17 18 19 1 1 1 F 1 2 2 2 F 2 3 3 3 F 3 1 b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 1b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 1 E1 F1 1 1 I1 A2 B2 C2 2 E2 F2 2 2 I2 A3 B3 C3 3 E3 F3 3 3 I3

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A1 B1 C1 D1 E1 F1 G1 H1 I1

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A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

Home Page: Account Details Overview 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 J2 J3

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G1 H1 I1

G2 H2 I2

G3 H3 I3

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A1 B1 C1 D1 E1 F1 G1 H1 I1

A B2 C2 D2 E2 F2 G2 H2 I2

A2 B2 C2 D2 E2 F2 G2 H2 I2

Five Star Bank, Member FDIC

A. On the Home page, you can click on an account name to view the Account Details screen. B. The current and available balances of that account displayed in the top right corner. C. The icon opens the search bar to find transactions with that account. D. Transactions can be sorted by time, type, amount or check number. Click the icon for more options. E. Make a quick transfer by clicking the icon. See page 18 for additional details. F. Export your transactions into a different format by clicking the icon. G. The icon lets you send a secure message about that account or print a list of transactions. H. The icon indicates how the Date, Description and Amount columns are sorted. I. You can view more details about a transaction by clicking on it. J. The icon lets you send a secure message about that transaction by clicking “Ask a Question” or you can print details about it.

Home Page: Account Details Overview

Five Star Bank, Member FDIC

Home Page Quick Transfer

No need to run to a branch to move money from one account to another. If you’re ever in a rush, the Quick Transfer option is a simple and fast way to make transactions.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1

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1. Click the J K L M N O P Q R S T U V W X Y Z A B C D E F G H I Transfer. 2. Select the “From” and “To” accounts using the drop-downs. 3. Enter an amount to transfer. 4. (Optional) Click the Advanced Options button to be redirected to the Funds Transfer feature where you can select additional transfer options. 5. Click the Transfer Funds button to submit or schedule your transfer. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 icon on the right side of an account card and select Quick

Home Page: Quick Transfer 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A3 B3 C3 D3 E3 F3 G3 H3 I3 J1

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A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

Five Star Bank, Member FDIC

Home Page

Account Nickname

Change an account’s nickname directly from the home page.

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J1 11 12 13 14 15 16 21 22 23 24 25 26 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G J2 J3 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 11a 12a 13a 14a 15a 16a 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11b 12b 13b 14b 15b 16b 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

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1. Click the

icon on the right side of an account card and select Nickname

Account. 2. Enter a new account nickname. 3. Click the Save button when you are finished.

Home Page: Account Nickname

Five Star Bank, Member FDIC

Home Page

Account Grouping You can organize your internal and linked accounts into groups, so the Home page appears in a way that makes sense to you. These groups can always be changed or deleted to meet your needs.

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1. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. 2. Create a group nickname and click the check mark when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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A2 B2 C2 D2 E2 F2 G2 H2 I2

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A3 B3 C3 D3 E3 F3 G3 H3 I3

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A1 B1 C1 D1 E1 F1 G1 H A2 B2 C2 D2 E2 F2 G2 H A3 B3 C3 D3 E3 F3 G3 H

Home Page: Account Grouping

Five Star Bank, Member FDIC

Editing a Group Name The names of existing groups can be edited in just two easy steps.

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Deleting a Group After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d icon to edit your group nickname. 2. Enter a new name and click the check mark when you are finished. 1. Click the

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A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

Home Page: Account Grouping 10 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10 11a 12a 13a 14a 15a 16a 17a 18a 19a 20 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 J2 J3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

1. Remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. 2. Click the Yes, delete button to delete the group. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

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Five Star Bank, Member FDIC

Security

Protecting Your Information

Here at Five Star Bank, we do everything we can to protect your personal information and provide you with a dependable digital experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Digital Banking can be a secure and efficient method for all your banking needs. General Guidelines • Make sure your operating system and antivirus software are up-to-date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Digital Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Digital Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of upper and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 1-877-226-5578.

Security: Protecting Your Information

Five Star Bank, Member FDIC

Security

Security Options

We take security very seriously at Five Star Bank. Because of this, we’ve added various tools to help you better protect your account information. You can add and manage these features in Security Options within the Settings Menu to strengthen your Digital Banking experience.

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Change Password When you need to, you can change your password within Digital Banking. We recommend that you change your password regularly and follow our guidelines for creating a strong password.

1d 2d

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A1 B1 A2 B2 A3 B3

In the Settings tab, click Security Options . 1. Click the Change Password button. 2. Enter your current password. 3. Create a new password. 4. Re-enter your new password to confirm. 5. Click the Change Password button when you are finished making changes. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

Security: Security Options

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