Lea County State Bank Cash Management Online Banking User Guide

12-23-20

575.397.4511 |www.onlinelcsb.com|

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Published by Murphy & Company, Inc. 13610 Barrett Office Drive, Suite 206

St. Louis, MO 63021 www.mcompany.com

© 2009-2020 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Finastra.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Business Online Banking with Lea County State Bank! Whether you are at home or the office using a mobile phone, tablet or laptop, we strive to make your Business Online Banking experience easy and convenient. By adding powerful commercial products and features, Lea County State Bank provides you with the complex tools your business needs to achieve its goals. Business Online Banking shares similar features with our personal accounts, but this guide is designed to direct you through business features only. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Business Online Banking process. If you have additional questions, contact us at 575-397-4511.

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Table of Contents Getting Started

Logging In After Enrollment.........................................................................................4 Logging Off.............................................................................................................................. 4 Business Online Banking Overview.............................................................................5 Users........................................................................................................................................ 5 Recipients................................................................................................................................ 5 Transaction Type Overview..........................................................................................6 Business Online Banking Transaction Types...................................................................... 6 Business Banking Users Overview..............................................................................................................7 User Management Overview. ............................................................................................... 8 Adding a New User ................................................................................................................ 9 Part 1 of 4: Establishing Transaction Type Entitlements................................................. 11 Part 2 of 4: Disabling a Transaction Type.......................................................................... 12 Part 3 of 4: Editing Approval Limits for a Transaction Type............................................ 13 Part 4 of 4: Dual Control...................................................................................................... 14 Editing an Existing User’s Entitlements.....................................................................15 Recipient Overview......................................................................................................16 Adding a Recipient. .............................................................................................................. 17 ACH Only - Entering Information........................................................................................ 18 Domestic Wires Only - Receiving Bank Detail................................................................... 20 Domestic Wires Only - Receiver and Intermediary Detail............................................... 22 Review.................................................................................................................................... 23 Editing a Recipient.......................................................................................................24 Deleting a Recipient. ...................................................................................................25 Creating a Batch Payee List........................................................................................26 Importing a Batch from File. ......................................................................................30 Import ACH File..................................................................................................................... 30 Import Delimited File........................................................................................................... 32 Import Fixed Length File...................................................................................................... 36 Creating a New Payment............................................................................................39 Create a Payment................................................................................................................. 39 Make Batch Payment........................................................................................................... 42 ACH Batch Upload.......................................................................................................45 Editing a Batch.............................................................................................................49 Deleting a Batch. .........................................................................................................50 Pay Again......................................................................................................................51 Activity...........................................................................................................................52 Editing a Transaction. .......................................................................................................... 53 Deleting a Transaction......................................................................................................... 53

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Viewing, Approving or Denying a Transaction.........................................................54 Account Reporting.......................................................................................................56 Creating a New Report. ....................................................................................................... 56 Deleting an Existing Report................................................................................................. 57 Editing an Existing Report. .................................................................................................. 58 Running an Existing Report................................................................................................. 59 Bill Payment Payments Overview. ...................................................................................................60 Creating a Payee Overview. .......................................................................................62 Creating a Payee..........................................................................................................63 Editing a Payee.............................................................................................................65 Deactivating or Deleting a Payee...............................................................................67 Scheduling a Payment. ...............................................................................................68 Setting Up Autopay. ....................................................................................................69 Editing a Payment........................................................................................................71 Deleting a Payment.....................................................................................................72 Setting Up E-Bills..........................................................................................................73 Cancelling E-Bills..........................................................................................................74 Setting Up Reminders.................................................................................................75 Editing a Reminder......................................................................................................76 Alerts.............................................................................................................................77 Creating a Report. .......................................................................................................78 Searching Records.......................................................................................................80 Editing a Report...........................................................................................................81 Deleting a Report.........................................................................................................82 Changing or Deleting a Funding Account.................................................................83 Editing a Funding Account..........................................................................................84 Creating a Category.....................................................................................................85 Changing a Category Name. ......................................................................................86 Editing a Category. ......................................................................................................87 Deleting a Category.....................................................................................................88 Contacting Client Services..........................................................................................89 Picture Pay Picture Pay Overview..................................................................................................90 Picture Pay ............................................................................................................................ 90 Creating a Payee................................................................................................................... 92 Editing a Payee...................................................................................................................... 93 Deleting a Payee................................................................................................................... 94 Making a Payment.......................................................................................................95 Editing a Payment. ............................................................................................................... 96 Deleting a Payment.............................................................................................................. 97

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Getting Started

Logging In After Enrollment

Logging in is easy and only requires your company ID, username and password.

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1. Click the Online Banking button. 2. Click the Sign in as Cash Management button. 3. Enter your company ID, username and password. 4. Click the Log In button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

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Note : If you enter an incorrect password too many times, your account will be temporarily locked. Contact us at 575-397-4511 for assistance. If you’ve locked yourself out of your application with too many incorrect password attempts, you can also use the steps in the “Resetting a Forgotten Password” section below to reset your password. Logging Off For your security, you should always log off when you finish your Online Banking session. We may also log you off due to inactivity. 1. In the at the top right corner of the page, click Log Out . 2. Close your browser. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 0a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Getting Started: Logging In After Enrollment

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Getting Started

Business Online Banking Overview Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience our state-of-the-art If your business only needs one person with access to Business Online Banking, you can set up a single login ID and password. This is typical for small companies who primarily use basic Online Banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. You can customize which employees get access to different features within Business Online Banking by establishing user system! Users

entitlements. Recipients

Recipients are people or businesses to whom you send or request money using a payment feature offered through Business Online Banking. After creating a profile for each recipient, you can choose the method to send them money and view the respective transaction details. Each created recipient saves within the system, so you can quickly and easily make future payments.

Getting Started: Business Online Banking Overview

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Getting Started

Various types of payment methods are offered through Business Online Banking, including wire and ACH transfers. Though both methods are quick, electronic payments, wires are the fastest way to transfer money between accounts. ACH transactions can be sent as a single or batch process, and funds are generally not available until the next business day. Please contact us at 575-397-4511 for a full list of wire and ACH fees or if you have any questions. Business Online Banking Transaction Types Transaction Type Overview

Type

Description

Upload a NACHA-formatted file.

ACH Upload

ACH Payment

Send a payment to one recipient.

ACH Batch

Send a payment to several recipients.

ACH Receipt

Initiate a payment from one recipient.

ACH Collection

Initiate a payment from several recipients.

Import a list of recipients and amounts.

ACH Import

Domestic Wire

Send a wire to a recipient within the US.

Create batches with sensitive information that will prevent additional ACH operators from seeing sensitive information. Send payroll to several recipients. If a recipient has more than one account, you can split that payment into several accounts.

Payroll/ Restricted Batch

Getting Started: Transaction Type Overview

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Business Banking

Users Overview

Depending on your number of employees, owners and company policies, Business Online Banking lets you set up multiple users with different responsibilities. New users can be created with their own unique login IDs and passwords. Each user is assigned a set of user entitlements that permits or prevents them from performing certain actions such as: • Sending or drafting payments and creating templates for certain transaction types. • The number of approvals that can be completed in a day or the dollar amount in a specific transaction. • Accessing specific accounts from multiple entities. • Managing recipients, users, subsidiaries and templates. Authorized users can set up the features, accounts and entitlements each user needs to do their job. Establishing these entitlements gives users permission to perform specific tasks, helping you manage your business and keep it running as smooth as possible.

Business Banking: Users Overview

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User Management Overview The User Management page lets you view all your existing users in one easy place. From here, you can create users, edit entitlements and oversee your employees on a day-to-day basis. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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In the sidebar, click Manage Users . A. View the name of each user on the left side of your screen. B. Use the search bar to find a specific user. J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2

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Business Banking: Transaction Type Overview

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Adding a New User An authorized user with Manage Users entitlements can set up a new user by creating a profile, unique login ID and password. Once you establish a user and their login credentials, you can begin assigning user entitlements.

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In the sidebar, click Manage Users . 1. Click the icon. 2. (Optional) Click on the image in the upper left-hand corner to add an avatar, then click the icon to upload an image. 3. Enter the user’s first name, last name and email address. 4. Create a new login ID for the user, then enter and confirm a password following our guidelines. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I K L M N O P U V W X Y Z A B C D E F 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 1d 2d 3d 4d 5d 6d

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Business Banking: Transaction Type Overview

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5. Enter the user’s phone number. Select a verification method from the drop- down, and enter the High Risk Transaction (HRT) SMS phone number.

6. Enter the user’s HRT email address and HRT voice number. 7. Enter the user’s street address, zip code, city and state. J1

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Business Banking: Transaction Type Overview

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Part 1 of 4: Establishing Transaction Type Entitlements You can assign or edit a user’s entitlements based on which responsibilities and limitations a user has regarding certain transactions. Here, you can also change a user’s transaction limits.

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1. Choose whether a user can view a specific feature by dragging the transaction to the “+Drag Feature to View” box. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Transaction Type Overview

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Part 2 of 4: Disabling a Transaction Type If a user should not have access to a certain transaction type such as payroll or wires, an authorized user can disable those entitlements for individual users.

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1. Disable a user’s ability to view a specific transaction by dragging the feature to the “+Drag Feature to Hide” box.

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Business Banking: Transaction Type Overview

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Part 3 of 4: Editing Approval Limits for a Transaction Type A user’s approval limits can be adjusted, so you never have to worry about the dollar amount or number of transactions they make. You can set these restrictions for a daily basis, as well as per account.

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1. Click the icon to show the limits for a feature. 2. Edit the maximum amounts a user can send and the maximum number of transactions a user can perform. 3. Click the Save button when you are finished making changes. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Part 4 of 4: Dual Control If a payment requires dual approval, once one user creates an ACH or Wire transaction a second user with ACH/wire approval authority will need to approve the payment before it can be processed. Daily reminders will be sent to all users that have ACH/wire approval authority. They will get a notification for each payment needing approval. If payments aren’t approved before the Deliver By date, they will still remain in a needs approval status. Once approved, the Deliver By date will update and the notification emails will cease. Single user businesses can also set up dual control by creating a separate user ID for themselves that only has ACH/wire approval authority. For example they can originate an ACH/wire transaction on their desktop and approve it through the Lea County State Bank mobile app.

Business Banking: Transaction Type Overview

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Business Banking

Authorized users with the Manage Users entitlement can make changes to existing users at any time. This is especially beneficial if someone’s job title changes or their approval limits need to be adjusted. Editing an Existing User’s Entitlements

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In the sidebar, click Manage Users . 1. Select a user to edit. 2. (Optional) Lock or unlock a user by clicking the Lock User/Unlock User button. 3. Make the necessary changes to the existing user. 4. Click the Save button when you are finished making changes. A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J3

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Note : For more details on editing user entitlements, visit page 11.

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Business Banking: Editing an Existing User’s Entitlements

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11a 12a 13a 14a 15a 16a 17a

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

11b 12b 13b 14b 15b 16b 17b

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

16

Business Banking

A recipient is any person or company you can pay or collect payments from. For easy access on the Recipient Management page, you can set up individual profiles, so funds can be sent to or collected from a recipient. After they are created, you can include them in multiple payments or templates. Recipient Overview

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

In the sidebar, click Business Payments . A. The following information presents for each recipient: • Name 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

• Reference Number • Account Number • Account Type • Payment Methods

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

17

Adding a Recipient If you are assigned the Payee Management entitlement, you will need to set up your recipients before you can send payments. In order to add a recipient, you will need to have their contact and account information.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 1a 2a 3a 4a 5a 6a 7a 8a 9a 10 1b 2b 3b 4b 5b 6b 7b 8b 9b 10 1c 2c 3c 4c 5c 6c 7c 8c 9c 10 1d 2d 3d 4d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

In the sidebar, click Business Payments . 1. Click the Add Recipients button. 2. Click the Create Payee button.

11a 12a 13a 14a 15a 16a 17a 18a 19a 20

11b 12b 13b 14b 15b 16b 17b 18b 19b 20

J A1 B1 C1 D1 E1 F1 G1 H1 I1 J A2 B2 C2 D2 E2 F2 G2 H2 I2 J A3 B3 C3 D3 E3 F3 G3 H3 I3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

18

ACH Only - Entering Information When adding a payee who will only receive ACH payments, you will need to provide additional information for that recipient.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

1. Check the box next to “ACH.” 2. Select either Consumer or Business from the drop-down. PPD SEC codes are J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J P Q R S T Z F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 labeled consumer and CCD SEC codes are labeled business. 3. Enter the name of the person or business receiving the wire. 4. (Optional) Enter the recipient’s email address. J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 a 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 1 B1 C1 D1 E1 F1 G1 H1 I1 a 14a 15a 16a 17a 18a 19a 20a d 4d 5d 6d 7d 8d 9d 10a 6a 7a 8a 9a 10b b 6b 7b 8b 9b 10c 6c 7c 8c 9c 10d d 6d 7d 8d 9d 5. Enter a reference number. The reference number is used to differentiate between two recipients with the same name. This field is required and can be populated with an invoice number, employee number or other details unique to the recipient. 6. Enter their account number. 7. Select an account type using the drop-down. 8. Enter their ACH routing number. 9. Click the Next button. J2 J3 J1 J2 J3 J1 J2 J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 C2 D2 E2 F2 G2 H2 I2 b 14b 15b 16b 17b 18b 19b 20b a 16a 17a 18a 19a 20a B3 C3 D3 E3 F3 G3 H3 I3 1 D1 E1 F1 G1 H1 I1 b 16b 17b 18b 19b 20b 10a a 4a 5a 6a 7a 8a 9a 10b b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 2 D2 E2 F2 G2 H2 I2 1 F1 G1 H1 I1 3 D3 E3 F3 G3 H3 I3 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d 8d 9d 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 F2 G2 H2 I2 F3 G3 H3 I3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I 10 16 17 18 19 20 26 27 28 29 30 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

19

10 18 19 20 28 29 30 8 9 J R S T H I

11 12 13 21 22 23 1 2 3 K L M U V W A B C 1a 2a 3a 1b 2b 3b 1c 2c 3c

J1 10. Enter a company entry description. 11. Click the Next button. 12. You will receive a message saying Payee created successfully, then click the Close button. Note : The Company Entry Description is a short (10-character) description that informs the receiver of the transaction’s purpose. The receiver will be able to see this description. For example: payroll, purchase or gas bill. The value entered in this field will be used to populate the Batch Header’s Company Entry Description field in the file when initiating a single-entry transaction. This field is overwritten by the batch description if the user associates the recipient to a batch created within our system. J2

10a a 8a 9a 10b b 8b 9b 10c c 8c 9c 10d d 8d 9d

1d 2d 3d

7a 18a 19a 20a

11a 12a 13a

7b 18b 19b 20b

11b 12b 13b

1 H1 I1

A1 B1 C1 A2 B2 C2 A3 B3 C3

2 H2 I2

J3

3 H3 I3

Business Banking: Recipient Overview

20

Domestic Wires Only - Receiving Bank Detail A beneficiary financial institution is the final institution to receive funds. Depending on the transfer method you selected in Part 1, you will need to provide receiving bank information.

Follow steps 1-2 on page 17. 1. Check the box next to “Wire.” 2. Select either Consumer or Business from the drop-down. PPD SEC codes are labeled consumer and CCD SEC codes are labeled business. 3. Enter the name of the person or business receiving the wire. 4. Enter the contact name. If you are sending the wire to a person, enter same name from step 3. 5. (Optional) Enter the recipient’s email address. 6. Enter a reference number. The reference number is used to differentiate between two recipients with the same name. This field is required and can be populated with an invoice number, employee number or other details unique to the recipient. 7. (Optional) Enter the phone number and fax number. 8. Enter the account number. 9. Select an account type using the drop-down. J1 J2 J3 J1 J2 J3 J1 J2 J3 J1 J2 J3 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b 1d 2d 3d 4d 5d 6d 7d 8d A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 J1 J2 J3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 0b 1b 2b 3b 4b 5b 6b 7b 8b 9b 0c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 8a 19a 20a 11b 12b 13b 14b 15b 16b 17b 8b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a a 2a 3a 4a 5a 6a 7a 8a 9a 10b b 2b 3b 4b 5b 6b 7b 8b 9b 10c c 2c 3c 4c 5c 6c 7c 8c 9c 10d d 2d 3d 4d 5d 6d 7d 8d 9d 10a a 3a 4a 5a 6a 7a 8a 9a 10b b 3b 4b 5b 6b 7b 8b 9b 10c c 3c 4c 5c 6c 7c 8c 9c 10d d 3d 4d 5d 6d 7d 8d 9d V W X Y Z 10a a 5a 6a 7a 8a 9a 10b b 5b 6b 7b 8b 9b 10c c 5c 6c 7c 8c 9c 10d d 5d 6d 7d 8d 9d J N O P Q R S T X Y Z D E F G H I 10a a 6a 7a 8a 9a 10b b 6b 7b 8b 9b 10c c 6c 7c 8c 9c 10d d 6d 7d 8d 9d J O P Q R S T Y Z F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 1b 12b 13b 14b 15b 16b 17b 18b 19b 20b 2a 13a 14a 15a 16a 17a 18a 19a 20a A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 2 B2 C2 D2 E2 F2 G2 H2 I2 2b 13b 14b 15b 16b 17b 18b 19b 20b B1 C1 D1 E1 F1 G1 H1 I1 4a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 3 B3 C3 D3 E3 F3 G3 H3 I3 2 C2 D2 E2 F2 G2 H2 I2 4b 15b 16b 17b 18b 19b 20b 5a 16a 17a 18a 19a 20a 3 C3 D3 E3 F3 G3 H3 I3 D1 E1 F1 G1 H1 I1 b 16b 17b 18b 19b 20b D2 E2 F2 G2 H2 I2 1 F1 G1 H1 I1 D3 E3 F3 G3 H3 I3 2 F2 G2 H2 I2 11 12 13 14 15 16 17 18 1 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 1 12 13 14 15 16 17 18 19 20 1 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 2 13 14 15 16 17 18 19 20 2 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T B C D E F G H I 10 4 15 16 17 18 19 20 4 25 26 27 28 29 30 5 6 7 8 9 10 16 17 18 19 20 5 26 27 28 29 30 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

Business Banking: Recipient Overview

21

10 18 19 20 28 29 30 8 9 J R S T H I

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 J2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 8a 9a 10b 8b 9b 10c 8c 9c 10d 8d 9d 18a 19a 20a 18b 19b 20b H1 I1 H2 I2

11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 K L M N O U V W X Y A B C D E 1a 2a 3a 4a 5 1b 2b 3b 4b 5 1c 2c 3c 4c 5

10. Enter the address. 11. Enter the beneficiary financial institution’s routing number. The bank’s name will auto-populate. 12. Enter the beneficiary financial institution’s address. 13. Click the Next button. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

H3 I3

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2 Note : Incorrect receiving bank details are the main reason wire transfers get rejected. Wires are considered a final method of payment and may not be recalled if incorrect information is entered. Be sure the wiring instruction data is accurate. J3

A2 B2 C2 D2 E2 F2 G2 H2 I2

1d 2d 3d 4d 5

A3 B3 C3 D3 E3 F3 G3 H3 I3

11a 12a 13a 14a 15

11b 12b 13b 14b 15

A1 B1 C1 D1 E A2 B2 C2 D2 E A3 B3 C3 D3 E

Business Banking: Recipient Overview

22

Domestic Wires Only - Receiver and Intermediary Detail Some financial institutions use an in-between third-party bank called an intermediary to process funds. If your receiving bank requires an intermediary, you will need the financial institution’s wire routing number and address.

10 1 12 13 14 15 16 17 18 19 20 1 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 2 13 14 15 16 17 18 19 20 2 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 3 14 15 16 17 18 19 20 3 24 25 26 27 28 29 30 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 8b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J M N O P Q R S T W X Y Z C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A3 B3 C3 D3 E3 F3 G3 H3 I3 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 2a 13a 14a 15a 16a 17a 18a 19a 20a 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d A2 B2 C2 D2 E2 F2 G2 H2 I2 2b 13b 14b 15b 16b 17b 18b 19b 20b A3 B3 C3 D3 E3 F3 G3 H3 I3 B1 C1 D1 E1 F1 G1 H1 I1 J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J3

11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 1a 2a 3a 4a 5a 6a 7a 8 1b 2b 3b 4b 5b 6b 7b 8 1c 2c 3c 4c 5c 6c 7c 8

If you have a Reciever DI Bank and/or an Intermediary Bank, follow the steps below, if not click the Next button. 1. Check the box next to “Receiver DI Bank.” 2. Enter the receiver DI bank’s routing number and bank name. 3. Check the box next to “Intermediary Bank.” 4. Enter intermediary bank’s routing number. The bank’s name will auto-populate. 5. Enter intermediary bank’s address. 6. Click the Next button. J1 J2 J3 J1 J2 J3 J1 J2 J3

B2 C2 D2 E2 F2 G2 H2 I2 13a 14a 15a 16a 17a 18a 19a 20a B3 C3 D3 E3 F3 G3 H3 I3 3b 14b 15b 16b 17b 18b 19b 20b

1d 2d 3d 4d 5d 6d 7d 8

C1 D1 E1 F1 G1 H1 I1

11a 12a 13a 14a 15a 16a 17a 18

C2 D2 E2 F2 G2 H2 I2

J2

11b 12b 13b 14b 15b 16b 17b 18

J3

C3 D3 E3 F3 G3 H3 I3

A1 B1 C1 D1 E1 F1 G1 H A2 B2 C2 D2 E2 F2 G2 H A3 B3 C3 D3 E3 F3 G3 H

Business Banking: Recipient Overview

23

Review

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

1. Review the information and click the Submit button when you are finished. 2. You are presented with a message that says your Payee created successfully. Click the Close button. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

24

Business Banking

Editing a Recipient

If a recipient’s account or personal information changes, an authorized user can make edits from the Business Payments screen.

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In the sidebar, click Business Payments . 1. Find the recipient you want to edit, click the icon and select “Edit.” 2. Make changes to the recipient’s information. Click the Submit button and, then the Close button.

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Business Banking: Editing a Recipient

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Business Banking

Deleting a Recipient

If you are assigned the Payee Management entitlement, you have the ability to permanently delete a recipient that is no longer needed. This deletes their contact information from the Business Payments screen, but does not erase the data from any existing payments. To remove a recipient from a saved transaction, you must delete them from the actual transaction.

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In the sidebar, click Business Payments . 1. Find the recipient you want to delete, click the 2. Click the Confirm button when you are finished.

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Business Banking

Creating a Batch Payee List

Business Online Banking allows you to create a batch payee list to make quick payments to multiple people. This is especially beneficial when doing payroll since you can enter multiple amounts and recipients.

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In the sidebar, click Business Payments . 1. Click the Add Recipients button. 2. Click the Create Batch Payee List button.

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Business Banking: Creating a Batch Payee List

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