Northwest Personal Online Banking User Guide

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Table of Contents Getting Started

10 New User Enrollment ...................................................................................................8 Logging Off ............................................................................................................................. 9 Unlock/Forgot Password............................................................................................ Retrieve a Forgotten User ID .....................................................................................12 Accounts Account Summary Overview .....................................................................................14 Credit Score ................................................................................................................. Account Activity Overview..........................................................................................16 Hide/Unhide Accounts ...............................................................................................17 Card Management Card Management Overview.....................................................................................18 To Add a New Card .............................................................................................................. 19 To Activate a Card ................................................................................................................ Card Lock/Unlock................................................................................................................. 21 Hide/Show Cards ................................................................................................................. 22 Set Primary Device............................................................................................................... 23 Transaction Enrichment...................................................................................................... 24 Card Details ................................................................................................................. View Digital Card .................................................................................................................. 25 Spend Insights...................................................................................................................... 26 Card on File........................................................................................................................... 27 Card Controls & Alerts................................................................................................28 Locations............................................................................................................................... 28 Merchant Types.................................................................................................................... Transaction Types................................................................................................................ 31 Spend Limits......................................................................................................................... 32 Alerts ............................................................................................................................33 Location Alerts...................................................................................................................... 34 Merchant Alerts.................................................................................................................... Transaction Type Alerts....................................................................................................... 36 Spend Limit Alerts................................................................................................................ 37 Card Management Recent Transations....................................................................38 Manage Travel Plans...................................................................................................39 Creating a Travel Plan.......................................................................................................... 39 Editing a Travel Plan ............................................................................................................ 41 Deleting a Travel Plan.......................................................................................................... 42 Report Card Lost/Stolen.............................................................................................43 Set PIN..........................................................................................................................44 15 20 25 30 35