Northwest Personal Online Banking User Guide

First page Table of contents Next page Last page

Getting Started	8
New User Enrollment	8
Logging Off	9
Unlock/Forgot Password	10
Retrieve a Forgotten User ID	12
Accounts	14
Account Summary Overview	14
Credit Score	15
Account Activity Overview	16
Hide/Unhide Accounts	17
Card Management	18
Card Management Overview	18
To Add a New Card	19
To Activate a Card	20
Card Lock/Unlock	21
Hide/Show Cards	22
Set Primary Device	23
Transaction Enrichment	24
Card Details	25
View Digital Card	25
Spend Insights	26
Card on File	27
Card Controls & Alerts	28
Locations	28
Merchant Types	30
Transaction Types	31
Spend Limits	32
Alerts	33
Location Alerts	34
Merchant Alerts	35
Transaction Type Alerts	36
Spend Limit Alerts	37
Card Management Recent Transations	38
Manage Travel Plans	39
Creating a Travel Plan	39
Editing a Travel Plan	41
Deleting a Travel Plan	42
Report Card Lost/Stolen	43
Set PIN	44
eStatements	45
Viewing Your Statements	45
Stop Payment	48
Stop Payment Request	48
Single Check	48
Multiple Checks	49
Stop Payment History	50
Security	51
Protecting Your Information	51
General Guidelines	51
Login ID and Password	51
Fraud Prevention	51
Profile Updates	52
Change User ID	52
Change Password	53
Contact Information	54
Security Questions	55
Change Language	56
Message Overview	57
Sending a Secure Message	58
Transfer Money	59
Make a Transfer	59
Transfer History Overview	61
Editing Transfers	62
Canceling Transfers	63
Canceled Transfers	64
Deposit Only Accounts	65
Edit Deposit Only Accounts	66
Delete Deposit Only Accounts	67
Adding a Personal External Account	68
Verifying a Personal External Account	70
Editing External Accounts	71
Deleting External Accounts	72
Bill Pay	73
Enrollment	73
Overview	75
Creating a Biller	76
Known Company	76
Unknown Company	77
Person	78
Editing a Biller	79
Deleting a Biller	80
Enabling eBills	81
Paying eBills	82
Canceling eBills Service for a Biller	83
Scheduling Payments	84
Single Payments	84
Multiple Payments	85
Automatic Payments	87
Automatic Payments for eBills	89
Edit an Automatic Payments	90
Delete an Automatic Payments	92
Rush Delivery	94
Activity	96
Editing Pending Payments	97
Canceling Pending Payments	99
Creating a Reminder	101
Editing Reminders	103
Deleting Reminders	105
Zelle®	107
Setup	107
Initial Setup	107
Adding a Recipient	108
Send Money with Zelle®	109
Request Money with Zelle®	111
Split Payment with Zelle®	112
Zelle® Settings	113
Services	114
Text Banking	114
Mobile Nicknames	114
Register Phone Number	115
Order Checks	118
Intuit WebConnect	119
Secure Forms	120
Deposits	121
Mobile Deposits	121
Deposit History	122
Alerts	123
Security & Card Alerts	123
Secure Message Alert	125
Editing Alerts	126
Canceling Alerts	127
Account Alerts	128
Adding Recipients	128
Deleting Recipients	130
Adding Alerts	131
Editing Alerts	132
Deleting Alerts	133
Settings	134
Fast Balances	134
Authorized Device Enrollment	135
Enroll an Authorized Device.	135
Unenroll an Authorized Device.	136
Authorized Devices	137
Authorized Apps	138
Accepted Disclosures	139
User Activity	140

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