Northwest Personal Online Banking User Guide

9

Getting Started

Logging In After your first-time enrollment, logging in is easy and only requires your user ID and password. If you are logging in on a device that is not recognized you will be prompted to enter a confirmation code.

11 12 21 22 1 2 K L U V A B

11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 1a 2a 1b 2b 1c 2c 11a 12a 11b 12b 1d 2d 1a2a3a4a5a6a7a8 1b 2b 3b 4b 5b 6b 7b 8b 1c2c3c4c5c6c7c8 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c A1 B1 A2 B2 A3 B3 11a 12a 13a 14a 15a 16a 17a 18 11b 12b 13b 14b 15b 16b 17b 18 1d 2d 3d 4d 5d 6d 7d 8d 9d 1d2d3d4d5d6d7d8 A1B1C1D1E1 F1G1H A2B2C2D2E2 F2G2H A3B3C3D3E3 F3G3H 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

1. Click the Log In button. 2. Enter your user ID and password. 3. Click the Log In button.

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Click the “Unlock/Forgot Password” link to unlock your account. Go to page 10 for more information.

Logging Off For your security, you should always log off when you finish your Online Banking session. We may also log you off due to inactivity. 1. Click the “Log Out” link in the upper right hand corner. 2. Close your internet browser.

Getting Started: New User Enrollment