Waukesha State Bank User Guide Personal Digital Banking
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PERSONAL DIGITAL BANKING USER GUIDE
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Published by Murphy & Company, Inc. 13610 Barrett Office Drive
St. Louis, MO 63021 www.mcompany.com
© 2009-2026 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.
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Getting Started Welcome to Digital Banking with Waukesha State Bank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Digital Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Digital Banking process. If you have additional questions, contact us at (262) 549-8500.
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Table of Contents Getting Started
New User Enrollment ...................................................................................................7 Desktop ................................................................................................................................... 7 Mobile...................................................................................................................................... 8 Logging In.......................................................................................................................9 Desktop ................................................................................................................................... 9 Mobile.................................................................................................................................... 10 Logging Off ........................................................................................................................... 10 Resetting a Forgotten Password ...............................................................................11 Desktop ................................................................................................................................. 11 Mobile.................................................................................................................................... 12 Dashboard Dashboard Overview..................................................................................................13 Organize Dashboard ..................................................................................................15 Accounts Overview .....................................................................................................16 Account Details ...........................................................................................................17 Account Settings .........................................................................................................18 Download Transactions .............................................................................................19 Transaction Details .....................................................................................................20 Nickname Account......................................................................................................21 Linking an External Account ......................................................................................22 Removing an External Account .................................................................................24 Security Protecting Your Information......................................................................................26 General Guidelines .............................................................................................................. 26 Login ID and Password........................................................................................................ 26 Fraud Prevention ................................................................................................................. 26 Security Preferences...................................................................................................27 Change Username ............................................................................................................... 27 Change Password ................................................................................................................ 28 Connected Apps (Desktop Only) ........................................................................................ 29 Direct Connect (Desktop Only)........................................................................................... 29 Passkeys .......................................................................................................................30 Built in Biometrics................................................................................................................ 31 Mobile Phone or Tablet....................................................................................................... 32 Security Key with Fingerprint Scanner or PIN .................................................................. 32 Removing a Passkey ............................................................................................................ 33
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Two Factor Authentication.........................................................................................34 Passkey.................................................................................................................................. 34 Voice or Text Message......................................................................................................... 34 Authenticator App................................................................................................................ 36 Security Key .......................................................................................................................... 37 Setting a Primary Verification Method .............................................................................. 38 Remove Authentication....................................................................................................... 39 Mobile Security Preferences......................................................................................40 Enabling Faster Sign-In........................................................................................................ 40 Changing Passcode Authentication................................................................................... 41 Alerts Alerts Overview ...........................................................................................................42 Balance Alerts....................................................................................................................... 42 Transaction Alerts................................................................................................................ 43 Card Management Alerts...........................................................................................44 Locking or Unlocking a Card............................................................................................... 45 Manage Notification Settings ............................................................................................. 46 Locations............................................................................................................................... 47 Merchant Types.................................................................................................................... 48 Transaction Controls ........................................................................................................... 50 Spending Controls ............................................................................................................... 52 Report Lost/Stolen Card...................................................................................................... 54 Re-order Card....................................................................................................................... 55 Activate New Card................................................................................................................ 56 Editing or Deleting Alerts ...........................................................................................57 Security and Transfer Alerts ......................................................................................58 Mobile Notifications ...................................................................................................59 Transactions Transfers ......................................................................................................................60 Making a Transfer .......................................................................................................61 Making a Loan Transfer .............................................................................................62 Editing Transfers .........................................................................................................63 Deleting Transfers.......................................................................................................64 Bill Pay Payments Overview....................................................................................................65 Payees ..........................................................................................................................66 Adding a Person................................................................................................................... 66 Adding a Company .............................................................................................................. 68
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Editing a Payee ..................................................................................................................... 69 Deleting a Payee .................................................................................................................. 70 Payments .....................................................................................................................71 Adding a Bill.......................................................................................................................... 71 Making a Single Payment...........................................................................................73 Paying a Bill........................................................................................................................... 73 Paying a Person.................................................................................................................... 75 Making Multiple Payments ........................................................................................77 Paying Multiple Bills............................................................................................................. 77 Paying Multiple People........................................................................................................ 79 Payment Activity..........................................................................................................81 Editing a Pending Payment ................................................................................................ 81 Deleting a Pending Payment ............................................................................................. 83 Stop Payment Request...............................................................................................85 Single Check.......................................................................................................................... 85 Multiple Checks.................................................................................................................... 87 Documents ..................................................................................................................89 Documents Enrollment ....................................................................................................... 89 Viewing Statements/Notices............................................................................................... 91 Services ........................................................................................................................92 Paperless Statements.................................................................................................92 Paperless Statements Enrollment ..................................................................................... 92 Viewing Statements ............................................................................................................. 94 Changing Enrolled Accounts............................................................................................... 95 Email Settings ....................................................................................................................... 96 Adding Additional Recipients ............................................................................................. 97 Deposit Checks............................................................................................................99 Enrollment ............................................................................................................................ 99 Depositing a Check ........................................................................................................... 100 Messages Overview ................................................................................................. 102 Starting a Message................................................................................................... 103 Settings Profile ........................................................................................................................ 104
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Getting Started New User Enrollment
If you’re new to Digital Banking with Waukesha State Bank, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go!
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1. Click the Digital Banking Login button. 2. Click the “Enroll” link. 3. Fill out the New User Enrollment Form with the required information, and click the Next button. 4. Supply your information for two-factor authentication, email address and phone number. 5. Review the user agreement and click the Agree button. 6. Create a username and password in the provided fields then click the Next button. Click the “Show Rules” link to view the types of characters to include. 7. The Dashboard will appear.
Getting Started: New User Enrollment
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Mobile
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Open Waukesha State Bank’s Mobile Banking app. 1. Click the “First Time User? Enroll Now” link. 2. Fill out the New User Enrollment Form with the required information, and click the Next button. 3. Supply your information for two-factor authentication, email address and phone number. 4. Review the user agreement and click the Agree button. 5. Create a username and password in the provided fields then click the Next button. Click the “Show Rules” link to view the types of characters to include. 6. The Dashboard will appear.
Getting Started: New User Enrollment
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Getting Started Logging In
After your first-time enrollment, logging in is easy and only requires your username and password. If you are logging in on a device you have not previously registered, you need to request a two-factor authentication (2FA) code.
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1. Click the Digital Banking Login button. 2. Enter your username and password and click the Login button.
Getting Started: Logging In
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Mobile
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Open Waukesha State Bank’s Mobile Banking app. 1. Enter your username and password and click the Sign in button.
Logging Off For your security, you should always log off when you finish your Digital Banking session. We may also log you off due to inactivity. 1. Click your name in the lower left corner of the screen. 2. Click the Sign out tab. 3. Close your internet browser.
Getting Started: Logging In
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Getting Started Resetting a Forgotten Password
If you happen to forget your password, you can easily reestablish a new one from the Waukesha State Bank Home page—no need to call us!
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1. Click the Digital Banking Login button. 2. Click the “Forgot Password?” link. 3. Enter your username. 4. Enter the primary user’s email address. 5. Click the Next button.
6. (Optional) If you don’t remember your username or email click the “Try another way” link and enter your social security number and account number. 7. After successfully completing the two-factor authentication, you will be able to create a new password and log in.
Getting Started: Resetting a Forgotten Password
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Mobile
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Open Waukesha State Bank’s Mobile Banking app. 1. Click the “Forgot” link. 2. Enter your username. 3. Enter the primary user’s email address. 4. Click the Next button.
5. (Optional) If you don’t remember your username or email click the “Try another way” link and enter your social security number and account number. 6. After successfully completing the two-factor authentication, you will be able to create a new password and log in.
Getting Started: Resetting a Forgotten Password
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Dashboard Dashboard Overview
After logging in, you are taken directly to the dashboard. From here, you can navigate to every feature within Digital Banking. You can view the balances in your accounts, see your account summaries and more!
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Dashboard: Dashboard Overview
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A. The navigation bar appears in every view on the left side of the screen. You can navigate to Digital Banking features by selecting the appropriate drop-down tab. B. Your accounts are displayed in an account card with its balance. If you click an account card, you are taken to the Account Details page. C. The icon allows you to organize your accounts, change the account card view or organize your dashboard. D. Links let you quickly access different Digital Banking features. E. Customizable cards appear on the dashboard, so you can easily access the features most important to you.
Dashboard: Dashboard Overview
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Dashboard Organize Dashboard
Reorder and add new cards to customize your dashboard.
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Click the Organize dashboard button at the bottom of the dashboard. A. Click and drag a feature card to reorder them. B. Click the icon to delete a feature card. C. Click the “+ Add a card” link to add a new card. D. Click the “Done” link when you are finished to return to your dashboard.
Dashboard: Organize Dashboard
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Dashboard Accounts Overview
The accounts tab lists all of your available accounts.
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Click the Accounts tab. A. Use the icon to search your accounts. B. Click the Organize accounts button to reorder your accounts. C. The total balance of all your accounts is displayed in the top right corner. D. Click on an account to view recent transactions.
Dashboard: Accounts Overview
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Dashboard Account Details
Selecting a Waukesha State Bank account on the dashboard takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances.
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A. Download your transactions into a different format by clicking the
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See page 19 for more information. B. Print a list of your transactions by clicking the
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C. The icon opens the search bar to sort and find transactions within that account. D. The Transfers button allows you to transfer money between your accounts. See page 60 for more details. E. The Documents button allows you to view digital documents. See page 89 for more information. F. The Paperless Statements button allows you to enroll in digital statements. See page 92 for more information. G. The Insights button takes you to our budgeting tool. H. The Stop payments button allows you to stop a pending check payment. See page 85 for more information. I. The Alert preferences button allows you to create alerts for that account. See page 42 for more information. J. The Settings button allows you to edit the display options for that account. See page 18 for more information. K. The Attatch to a conversation button lets you send Waukesha State Bank a message. L. You can view more details about a transaction by clicking on it.
Dashboard: Account Details
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Dashboard Account Settings
Change an account’s name and display options.
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In the Accounts tab, select an account. 1. Click the Settings button. 2. Click the “Rename” link to rename the account. 3. Use the toggles to change the account’s display options.
Dashboard: Account Settings
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Dashboard Download Transactions
Easily download a list of transactions.
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In the Accounts tab, select an account. 1. Click the icon. 2. Select a date range. 3. Select a file type. 4. Click the Download button.
Dashboard: Download Transactions
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Dashboard Transaction Details
View additional details about each transaction. You can also add tags, notes, and images to each transaction.
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In the Accounts tab, select an account. 1. Click a transaction.
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A. Click the “Add tags” link to categorize a transaction. B. Click the “Add notes” link to add a note to a transaction. C. Click the icon to add an image to a transaction. D. Click the “Ask us about this transaction” link to start a conversation about that transaction. Note: Adding a tag makes transactions easier to search. Adding an image is a great way to organize receipts. Try this feature using Waukesha State Bank’s mobile app.
Dashboard: Transaction Details
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Dashboard Nickname Account
Change an account’s nickname.
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In the Accounts tab, select an account. 1. Click the Settings button. 2. Click the “Rename” link. 3. Enter an account nickname and click the Save button.
Dashboard: Nickname Account
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Dashboard Linking an External Account
Your accounts at other financial institutions can be linked to Digital Banking with Waukesha State Bank, so you can view all of your account information in one place.
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Click the Accounts tab. 1. Click the Link an account button to add an external account. 2. Click the Next button. 3. Search for and select your bank. 4. Click the Next button.
Dashboard: Linking an External Account
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5. Log into your external account. This may vary depending on the financial institution. 6. Review the information that will be shared and click the Confirm & continue button. 7. Select the accounts you would like to link and click the Connect button. 8. Click the Continue button.
Dashboard: Linking an External Account
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Dashboard Removing an External Account
You can easily remove an external account if it is no longer needed.
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Click the Accounts tab. 1. Click the Link an account button. 2. Click the Next button. 3. Click the “Review” link next to the account you would like to remove. 4. Click the “Edit” link.
Dashboard: Removing an External Account
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5. Click the “Remove bank” link. 6. Click the Remove bank button.
Dashboard: Removing an External Account
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Security Protecting Your Information
Here at Waukesha State Bank, we work hard to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Digital Banking can be a secure and efficient method for your banking needs. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Digital Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Digital Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices, and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at (262) 549-8500.
Security: Protecting Your Information
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Security Security Preferences
We take security very seriously at Waukesha State Bank, so we have added various tools to help you better protect your account information. You can add and manage these features in Security to strengthen your Digital Banking experience. Change Username You can change your username at any time. Create a unique username you will remember and follow our required guidelines.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Edit” link next to your username. 3. Verify your identity using your primary verification method. 4. Enter your new username. 5. Click the “Show rules” link to view Waukesha State Bank’s username requirements. 6. Click the Save button when you are finished making changes.
Security: Security Preferences
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Change Password You can change your Digital Banking password whenever you want to. Follow our guidelines to create a strong password.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Edit” link next to your password. 3. Verify your identity using your primary verification method. 4. Enter your current password. 5. (Optional) Click the “Show rules” link to view Waukesha State Bank’s password requirements. 6. Enter and confirm a new password. 7. Click the Save button when you are finished making changes.
Security: Security Preferences
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Connected Apps (Desktop Only) Edit the external app and website permissions that can access your account.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Manage” link.
Direct Connect (Desktop Only) Approve connection requests for Intuit desktop products or Quicken.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Manage” link.
Security: Security Preferences
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Security Passkeys
A passkey is a digital key, stored on your device, that replaces traditional passwords and two factor authentication methods. Passkeys allow you to sign in to websites using your face, fingerprint or screen PIN.
Note: If you have not completed a high-risk action within the last five minutes, you may be asked to verify your identity using your primary verification method throughout the passkey creation or removal process.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Add passkey” link.
Security: Passkeys
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3. Select a passkey type. • Built-in biometrics: Use your current device’s facial recognition or fingerprint scanner to sign in. • Mobile phone or tablet: Sign in using your mobile phone or tablet by scanning a QR code. (Bluetooth may be required for this option.) • Security key with fingerprint scanner or PIN: Use a special physical security key that also includes a fingerprint sensor or 2nd password.
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Built in Biometrics 1. You will be prompted to save the passkey in a recognized password manager. A password manager is a secure digital vault that stores and remembers your login details for you. 2. Follow the on screen steps. The steps will vary depending on your device.
Security: Passkeys
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Mobile Phone or Tablet
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1. Scan the QR code with your device. You can either use your device’s camera application or use the QR code option within an authenticator app. Options will vary depending on your device. Security Key with Fingerprint Scanner or PIN 1. Insert your security key and follow the on screen steps. The steps will vary depending on your device.
Security: Passkeys
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Removing a Passkey
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Security: Passkeys
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Security Two Factor Authentication
Two-factor authentication (2FA) is a security process where a user provides two distinct forms of identification to access an account.
Passkey For more information about passkeys go to page 30.
Voice or Text Message
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Edit settings” link below 2-step verification. 3. Click the “Set up” link under “Voice or text message.” 4. Verify your identity using your primary verification method. 5. Enter the phone number and click the Next button. 6. Select how you would like to receive the verification codes and click the Send code button.
Security: Two Factor Authentication
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Security: Two Factor Authentication
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Authenticator App
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab.
2. Click the “Edit settings” link below 2-step verification. 3. Click the “Set up” link under “Authenticator App.” 4. Verify your identity using your primary verification method.
5. Enter a nickname for the authenticator app and click the Next button. 6. Download a free authenticator app, add a new account and scan the QR code to set up your account. 7. Enter the verification code and click the Verify button. 8. Click the Done button.
Security: Two Factor Authentication
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Security Key Use a hardware token for authentication.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Edit settings” link below 2-step verification. 3. Click the “Set up” link under “Security Key.” 4. Verify your identity using your primary verification method. 5. Enter a nickname for the security key and click the Next button. 6. Follow the on screen steps. The steps will vary depending on your device.
Security: Two Factor Authentication
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Setting a Primary Verification Method
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab. 2. Click the “Edit settings” link below 2-step verification. 3. Click the “Set as Primary” link to set a number as the primary verification method. 4. Verify your identity using your primary verification method.
Security: Two Factor Authentication
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Remove Authentication
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Security tab.
2. Click the “Edit settings” link below 2-step verification. 3. Click the “Remove” link to remove a verification method. 4. Verify your identity using your primary verification method. 5. Click the Remove button.
Security: Two Factor Authentication
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Security Mobile Security Preferences
Within Waukesha State Bank’s Mobile Banking app, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Mobile Banking quick and easy, but also add an extra layer of security to your private information while you are on the go! Enabling Faster Sign-In Use your device’s unlock method or set up a passcode to stay signed in and quickly access your account.
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Sign in to Waukesha State Bank’s Mobile Banking app. A. To use your device’s unlock method, tap the Setup button. Your device’s unlock method will now be used to access your account. B. To create an in-app passcode, tap the “Use in-app passcode” link. 1. Enter a new passcode. 2. Confirm the new passcode.
Security: Mobile Security Preferences
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Changing Passcode Authentication You can easily change your passcode.
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2. Tap the Change passcode tab. 3. Enter your current passcode. 4. Enter a new passcode. 5. Confirm the new passcode.
Security: Mobile Security Preferences
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Alerts Alerts Overview
Stay on top of the transactions flowing to and from your accounts. When you create an alert through Digital Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you. Balance Alerts There should be no surprises when it comes to your finances. Balance Alerts can notify you when the balances in your accounts go below or above a set amount.
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the “+ Add alert” link. 4. Create an alert. 5. Check the boxes to select a notification method. 6. (Optional) Click the “Need to update your contact information?” link to update your contact information. 7. Click the Add alert button.
Alerts: Alerts Overview
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Transaction Alerts Different types of transactions can occur in your accounts. By creating Transaction Alerts, you can be notified when various transfers, payments or debits post to your account.
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button.
3. Click the Transaction tab. 4. Click the “+ Add alert” link. 5. Create an alert. 6. Check the boxes to select a notification method. 7. (Optional) Click the “Need to update your contact information?” link to update your contact information. 8. Click the Add alert button.
Alerts: Alerts Overview
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Alerts Card Management Alerts
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the Card Management tab. 4. Select a card.
Alerts: Card Management Alerts
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Locking or Unlocking a Card You can easily lock or unlock any of your cards.
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1. Click the toggle to lock or unlock the card. 2. If locking the card, click the Lock card button.
Alerts: Card Management Alerts
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Manage Notification Settings
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6 1. Click the Alerts and protection button. 2. Click the “Manage” link 3. Click the toggle to enable alerts for every transaction. 4. Select how you want to be notified when a transaction is blocked. 5. Select how you want to be notified when a transaction has been processed. 6. Click the Save button.
Alerts: Card Management Alerts
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Locations Restrict the use of your card internationally.
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1. Click the Alerts and protection button. 2. Click the Locations button. 3. Check the box to block international transactions. 4. Check the box to send a notification when international transactions are made. 5. Click the Save button.
Alerts: Card Management Alerts
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Merchant Types You can specify which merchants your card can be used to make purchases.
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1. Click the Alerts and protection button. 2. Click the Merchant types button.
Alerts: Card Management Alerts
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3. Choose which merchant types to block. 4. Choose which merchant types to send an alert for. 5. Click the Save button.
Note: If you have a Health Savings Account (HSA) with us it’s a good idea to block transactions from non personal care categories to make sure you don’t accidentally make a purchase using your HSA.
Alerts: Card Management Alerts
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Transaction Controls You can specify transaction categories to choose what purchases your card can make. You can also disable transactions such as ATM withdrawals or in-store purchases.
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1. Click the Alerts and protection button. 2. Click the Transaction types button.
Alerts: Card Management Alerts
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3. Choose which transaction types to block. 4. Choose which transaction types to send an alert for. 5. Click the Save button.
Alerts: Card Management Alerts
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Spending Controls You can limit spending amounts per transaction or per month.
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1. Click the Alerts and protection button. 2. Click the Spending limits button.
Alerts: Card Management Alerts
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3. Check the box and enter an amount to enable a spending limit or alert. 4. Click the Save button.
Alerts: Card Management Alerts
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Report Lost/Stolen Card When your card is missing you can report it lost or stolen. This will deactivate your card. Any one-time or recurring transactions will be blocked.
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1. Click the Report lost/stolen button. 2. Select “Lost” or “Stolen.” 3. Click the Report button.
Alerts: Card Management Alerts
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Re-order Card Easily re-order a card if damaged or worn. In the event of fraud please contact us at (262) 549-8500.
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1. Click the Re-order card button. 2. Click the Reorder button.
Alerts: Card Management Alerts
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Activate New Card Easily activate a new card.
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1. Click the Activate new card button. 2. Click the Activate button.
Alerts: Card Management Alerts
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Alerts Editing or Deleting Alerts
Quickly and easily edit or delete existing alerts.
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the “Edit” link next to the alert you would like to edit or delete. 4. To edit an alert: a. Make the necessary changes. b. Click the Save button. 5. To delete an alert: a. Click the icon.
Alerts: Editing or Deleting Alerts
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Alerts Security and Transfer Alerts
Choose how to receive security and transfer alerts.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the Alerts tab. 2. Select an alert. 3. Use the toggles to enable or disable notification methods. 4. Click the Save button.
Alerts: Security and Transfer Alerts
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Alerts Mobile Notifications
Have alerts sent directly to your mobile device. Mobile notifications are completely free to receive and will show up as a banner at the top of your lock screen or in your “notification tray.”
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Sign in to Waukesha State Bank’s Mobile Banking app and tap your name at the bottom of the menu, then click Settings . 1. Click the Notifications button. 2. Use the Notifications switch to enable or disable mobile notifications. 3. Select which types of notifications you would like to receive.
Alerts: Mobile Notifications
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Transactions Transfers
Use the Transfers feature when you need make a one-time or recurring transfer between your Waukesha State Bank or external accounts. These transactions go through automatically, so your money is always where you need it to be.
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Click the Transfers tab. A. Click the Make a transfer button to make a transfer. B. Scheduled transfers are displayed as a list and on a calendar.
Transactions: Transfers
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Transactions Making a Transfer
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Click the Transfers tab. 1. Click the Make a transfer button. 2. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 3. Enter the amount to transfer. 4. (Optional) Click the “More options” link to view additional options. a. Use the drop-down to select a frequency. b. Use the calendar feature to select a date. c. Enter a memo. 5. Click the Submit button when you are finished. 6. Once you receive a confirmation message, click the Done button.
Transactions: Making a Transfer
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Transactions Making a Loan Transfer
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Click the Transfers tab. 1. Click the Make a transfer button. 2. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 3. Enter the amount to transfer. 4. Click the “More options” link to view additional options. 5. Use the drop-down to select a payment type. Select “Regular Payment” or “Principle Payment.” 6. Use the drop-down to select a frequency. 7. Use the calendar feature to select a date. 8. Enter a memo. 9. Click the Submit button when you are finished. 10. Once you receive a confirmation message, click the Done button.
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Transactions Editing Transfers
You can edit pending transactions up until their process date.
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Click the Transfers tab. 1. Browse through your pending transactions and locate the transaction you would like to edit. Edits are only available on future dated transfers. 2. Make the necessary edits and then click the Save button when you are finished. 3. Once you receive a confirmation message, click the Done button.
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Transactions Deleting Transfers
You can delete transactions up until their process date.
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Click the Transfers tab. 1. Browse through your pending transactions and locate the transaction you would like to delete. 2. Click the icon. 3. Click the Delete button. 4. Click the OK button.
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Bill Pay Payments Overview
Sending payments to companies and individuals has never been easier! Bill Pay with Waukesha State Bank helps you stay on top of your bills, allowing you to quickly manage your payments and never miss a due date.
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Click the Bill pay tab. A. Click the + New payee button to add a payee.
B. Click the Pay a bill or Pay a person buttons to make a payment. C. Scheduled payments are displayed as a list and on a calendar. D. Click the Payees tab to view your payees.
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Bill Pay Payees
Adding a Person
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Click the Bill pay tab. 1. Click the + New Payee button and select “Person.” 2. Select a payment method. 3. Enter the person’s first and last name.
4. (Optional) Enter a nickname. 5. Enter their phone number. 6. Enter the required payment information. This information will vary depending upon the payment method selected in Step 2. 7. Click the Submit button.
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9 8. Verify your identity using your primary verification method. 9. Click the “I’m done” link.
Note: If a keyword is used, the keyword will need to be shared with the payee immediately. As soon as they activate their account, you can send them payments.
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Adding a Company
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Click the Bill pay tab. 1. Click the + New Payee button and select “Company.” 2. Enter the payee name. 3. (Optional) Enter a nickname. 4. Enter their phone number. 5. Enter their account number. 6. (Optional) Enter the name on the bill. 7. Enter the address. 8. Click the Submit button. 9. Verify your identity using your primary verification method. 10. Click the “I’m done” link.
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Editing a Payee You can make changes to an existing payee at any time. This is especially beneficial if a payee’s account number or contact information changes.
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Click the Bill pay tab. 1. Click the Payees tab. 2. Click the payee you wish to edit. 3. Click the “Edit” link.
4. Verify your identity using your primary verification method. 5. Make the necessary changes and click the Submit button.
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Deleting a Payee If you no longer need a payee and wish to remove them from Payments, you can do so from the Payments page.
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Click the Bill pay tab. 1. Click the Payees tab. 2. Click the payee you wish to edit. 3. Click the “Edit” link. 4. Confirm your password. 5. Click the icon. 6. Click the Delete button. 7. Click the OK button.
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Payments Payments
Using Payments can save you time with payee profiles for the companies or people you pay regular bills to. Whether it’s a one-time payment or a frequent occurrence, managing your payees lets you pay your bills on time in just a few clicks.
Adding a Bill
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Click the Bill pay tab. 1. Click the Pay a bill button. 2. Click the “+ Add another bill” link 3. Enter the payee name. 4. (Optional) Enter a nickname. 5. Enter their phone number. 6. Enter their account number. 7. (Optional) Enter the name on the bill.
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8. Enter the address. 9. Click the Submit button. 10. Verify your identity using your primary verification method. 11. Click the “I’m done” link when you are finished.
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Payments Making a Single Payment
After creating a payee, you can begin paying your bills online without the hassle of cash or checks. You can effortlessly pay a single bill or schedule payments for the future, so you never miss a deadline.
Paying a Bill
Note: Be sure to schedule payments in advanced of your bill’s due date to avoid late payments.
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Click the Bill pay tab. 1. Click the Pay a bill button. 2. Select a bill. 3. Enter an amount. 4. (Optional) Click the “More options” link. 5. (Optional) For recurring payments, choose a frequency.
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6. (Optional) Select a day to start sending payments and click the Confirm button. 7. (Optional) Select a start date and click the Confirm button. 8. (Optional) Select when a payment will end. If necessary, enter an end on date or number of payments.
9. (Optional) Enter a note. 10. Click the Submit button. 11. Click the Done button.
Bill Pay: Making a Single Payment
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