Country Bank Business Customer Digital Banking Admin Guide

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In the Sidebar Menu , click Payments then click Positive Pay . 1. Click the Rejected tab.

2. (Optional) Use the drop-down menu to select an account and click the View Items button. The Rejected list updates for the selected account and displays the following information for each item: • Account Number

• Check Number • Reject Reason

• Amount • Decision

3. Select either “Pay” or “Return” for each item. When selecting “Pay” to ensure a check does not reject, you will need to either Add or Edit the item. The Reject Reason will be provided. • Amount variance: Edit the amount and then select “Pay.” • No issued record exists for recon item: Edit the check number and then select “Pay. “ 4. The Update button at the bottom of the Rejected list will become active once a Decision has been changed. One or more Decisions can be modified at the same time.

Check Positive Pay: Managing Exceptions