Towne Bank Consumer Online Banking Guide

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10-30-26

T O

CONSUMER ONLINE BANKING GUIDE

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009–2026 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Q2 Software, Inc.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Getting Started Welcome to Online Banking with TowneBank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Online Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 844-638-6714.

Table of Contents Table of Contents

Logging In........................................................................................................................6 Logging Off................................................................................................................................ 6 Resetting a Forgotten Password..................................................................................7 Accounts Home Page Overview....................................................................................................9 Account Details Overview...........................................................................................10 Account Nickname.......................................................................................................12 Details & Settings.........................................................................................................13 Manage Accounts Overview. ...................................................................................................................... 14 Tagging an Account......................................................................................................15 Editing an Account Tag......................................................................................................... 16 Deleting an Account Tag...................................................................................................... 17 Protecting Your Information......................................................................................18 General Guidelines............................................................................................................... 18 Username and Password..................................................................................................... 18 Fraud Prevention.................................................................................................................. 18 Security Preferences....................................................................................................19 Change Password................................................................................................................. 20 Change Username................................................................................................................ 21 Secure Delivery..................................................................................................................... 22 Mobile Security Preferences.......................................................................................23 Enabling Biometrics.............................................................................................................. 23 Enabling Face ID.................................................................................................................... 25 Disabling Touch ID, Fingerprint or Facial ID Login........................................................... 26 Apple Watch ®................................................................................................................................................................................................. 27 Apple Watch ® Setup. ............................................................................................................ 27 Viewing Balances and Transactions................................................................................... 27 Alerts Overview............................................................................................................28 Account Alerts....................................................................................................................... 29 History Alerts......................................................................................................................... 30 Online Banking Activity Alerts............................................................................................. 31 Push Notifications........................................................................................................32 Enabling Push Notifications During Device Setup............................................................ 33 Editing Push Notifications ................................................................................................... 34 Secure Message Overview..........................................................................................35 Sending a Secure Message.........................................................................................36

Transactions Transfers. ...................................................................................................................... 37 Loan Payments.............................................................................................................39 Send Money with Zelle ® Setup................................................................................... 41 Initial Setup............................................................................................................................ 41 Adding a Recipient................................................................................................................ 43 Send Money with Zelle ®. ................................................................................................................................................................. 44 Request Money with Zelle ®......................................................................................................................................................... 46 Split Payment with Zelle ®. ................................................................................................................................................. 47 Zelle ® Activity................................................................................................................. 49 Zelle ® Settings............................................................................................................... 50 Adding a Personal External Account.........................................................................51 Verifying a Personal External Account......................................................................52 Online Activity Overview.............................................................................................53 Using Filters........................................................................................................................... 54 Creating or Deleting Custom Views Using Favorites........................................................ 55 Editing Transactions............................................................................................................. 56 Canceling Transactions........................................................................................................ 57 Additional Services Statements.................................................................................................................... 58 Stop Payment Request................................................................................................59 Single Check .......................................................................................................................... 59 Multiple Checks .................................................................................................................... 60 Check Reorder..............................................................................................................61 Mobile Deposits...........................................................................................................62 Settings & Alerts Account Preferences...................................................................................................63 Text Banking Enrollment.............................................................................................64 Accessibility................................................................................................................... 65 Statement Delivery......................................................................................................66

Table of Contents Logging In

After your first-time enrollment, logging in is easy and only requires your username and password. If you are using a browser you have not previously registered, you need to request a Secure Access Code.

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1. Click the Login button. 2. Select Towne24 from the drop-down and click the Login button. 3. Enter your username and password. 4. Click the Log In button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 Note: If you enter an incorrect password too many times, your account will be temporarily locked. Call us at 844-638-6714 for assistance. J1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3 Logging Off For your security, you should always log off when you finish your Online Banking J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2

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session. We may also log you off due to inactivity. 1. Click the Log Off tab in the navigation menu. 2. Close your internet browser. J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Table of Contents: Logging In

Table of Contents Resetting a Forgotten Password

If you forget your password, you can easily reestablish a new one from the TowneBank Home page—no need to call us!

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1. Click the Login button. 2. Select Towne24 from the drop-down and click the Login button. 3. Click the “Forgot your password?” link. 4. Enter your username and click the Submit button.

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Note: You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered browser. A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Table of Contents: Resetting a Forgotten Password A1 B1 C1 D1 E1 F1 G1 H1 I1

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5. Choose the contact method that allows TowneBank to reach you immediately with a six-digit Secure Access Code (SAC). 6. Enter the SAC and click the Submit button. 7. Create a new password based on our password requirements, and click the Submit button when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J3

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Table of Contents: Resetting a Forgotten Password

Accounts Home Page Overview

After logging in, you are taken directly to the Home page. Here you can view the balances in both your linked and TowneBank accounts, see your account summaries and more! The configuration of the Home page overview may vary based on whether you have one account or multiple accounts. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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A. Use the navigation bar to navigate to Online Banking features by selecting the appropriate drop-down tab. B. Your TowneBank accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon and select “View Activity” for more details. D. View recent activity and other information in the various widgets on your homepage. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Accounts: Home Page Overview

Accounts Account Details Overview

Selecting a TowneBank account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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Accounts: Account Details Overview

A. On the Home page, click an account card to view the Account Details screen. B. The current and available balances for that account are displayed in the top right corner. C. The icon opens the search bar to find transactions in that account. D. Transactions can be sorted by date, time, type, amount or check number. Click the icon for more options. E. Export your transactions into different file formats by clicking the icon. F. The icon lets you send a secure message about that account or print a list of transactions. G. The icon indicates how the Date, Description and Amount columns are sorted. H. You can view more details about a transaction by clicking on it. I. The icon lets you view additional details, print, change category, split or ask a question the transaction.

Accounts: Account Details Overview

Accounts Account Nickname

Change an account’s nickname directly from the Home page.

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1. Click the

icon and select “Nickname.”

2. Enter a new account nickname. 3. Click the Save button when you are finished.

Accounts: Account Nickname

Accounts Details & Settings

View additional details about an account and change the account’s visibility.

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1. Click the 2. Click the

icon and select “View details.” icon to edit the display name.

Accounts: Details & Settings

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Manage Accounts Overview

The Manage Accounts page offers several options and features for you to manage and personalize your accounts.

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Click the View all accounts button at the bottom of the accounts list. A. Click and drag an account to change its order in your account list. Any changes to the order of your accounts will be reflected on your Home Page. B. Click the icon next to an account to set it as a favorite and make it viewable on your Home Page. C. Click the icon to view activity, nickname an account, favorite or unfavorite an account, move an account, or view additional settings. D. Filter your accounts using the accounts drop-down. E. Click the Accounts, Manual Accounts, External Accounts or Sync Manager tabs to view and manage additional types of accounts. F. Click the + Add account button to add a new account. a. Select “Link an Account” to view your balance and history from other banks and credit unions. b. Select “Add an External Account” to connect an external account. Go to page 51 for more information. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 J3

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Manage Accounts: Overview

Manage Accounts Tagging an Account

Apply tags to your accounts based on how you want to organize them—like Bills, Savings, or Travel. You can add, edit, or remove tags anytime to customize how your accounts appear in your dashboard.

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Click the View all accounts button at the bottom of the accounts list. 1. Select “Add Tag” from the “All Accounts” drop-down. 2. Enter a tag name. 3. Select the accounts to apply the tag to. 4. Click the Add Tag button. 5. After a tag is added on the Manage Account page, when you return simply use the All Accounts drop-down to choose the tag to display the accounts you would like to view instead of all accounts. To switch back to the All Accounts View, click on the ‘X’ on the tag to unsort the list. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 C1 A2 B2 C2 A3 B3 C3 J2 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11a 12a 13a 14a 15a 16a 17a 18a 1d 2d 3d 4d 5d 6d 7d 8d

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Manage Accounts: Tagging an Account

Editing an Account Tag

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Click the View all accounts button at the bottom of the accounts list. 1. Select “Manage Tags” from the “All Accounts” drop-down. 2. Click the icon. 3. Edit the necessary information and click the Save Tag button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Manage Accounts: Tagging an Account

Deleting an Account Tag

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Click the View all accounts button at the bottom of the accounts list. 1. Select “Manage Tags” from the “All Accounts” drop-down. 2. Click the icon. 3. Click the Delete Tag button.

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Manage Accounts: Tagging an Account

Security Protecting Your Information

Here at TowneBank, we do everything we can to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to ensure the safety of your accounts. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Online Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Online Banking when you’ve finished and close the browser. Username and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials, birthday or any personal information • Change your passwords periodically and never reuse passwords used for other services. • Memorize your passwords instead of writing them down. • Only register personal devices and avoid using features that save your usernames and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone, by text or through email. • Shred unwanted sensitive documents, including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 844-638-6714.

Manage Accounts: Protecting Your Information

Security Security Preferences

We take security very seriously at TowneBank. We have added various tools to help you better protect your account information. You can add and manage security features in Security Preferences to strengthen your Online Banking experience.

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Manage Accounts: Security Preferences

Change Password You can change your Online Banking password at any time. We recommend changing your password regularly and following our guidelines to create a strong password.

In the Settings & Alerts tab, click Security Preferences . 1. Click the Change Password button. 2. Enter your current password. 3. Create a new password. 4. Reenter your new password. 5. Click the Change Password button when you are finished making changes. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d J3 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J2 J3

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Manage Accounts: Security Preferences

Change Username You can change your username at any time. Create a unique username you will remember and follow our required guidelines.

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In the Settings & Alerts tab, click Security Preferences . 1. Click the Change Username button. 2. Enter your new username. 3. Click the Save new Username button when you are finished making changes. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Manage Accounts: Security Preferences

Secure Delivery We can verify your identity by sending an SAC to you by text message or voice call. Within Security Preferences, you can make changes to your delivery preferences or add new for us to contact you.

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icon to make 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c K L M N O P Q R S U V W X Y Z A B C D E F G H I 1a2a3a4a5a6 1b2b3b4b5b6 1c2c3c4c5c6 11a 12a 13a 14a 15a 11b 12b 13b 14b 15b 1d 2d 3d 4d 5d A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 1 11b 12b 13b 14b 15b 1 1d2d3d4d5d6 A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3

In the Settings & Alerts tab, click Security Preferences . 1. Click the Secure Delivery Method button. 2. Make changes to a secure delivery method by clicking the

changes, or the icon to delete a secure delivery method. 3. Add a new delivery contact by clicking either the + Add Contact button. 4. Enter your new contact information and click the Save button when you are finished to save your changes. Note: Never share your Secure Access Code (SAC) with anyone. TowneBank staff will never request that you share your Secure Access Code (SAC). If you are asked for your Secure Access Code (SAC), it is fraud. Reach out to TowneBank at 844-638-6714 for assistance.

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Manage Accounts: Security Preferences

Security Mobile Security Preferences

Within Towne24, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Online Banking quick and easy, and also add an extra layer of security to your private information while you are on the go! Enabling Biometrics Biometrics uses fingerprint or face recognition technology, allowing you to perform tasks on your Apple ® or Android™ device with just your fingerprint or facial recognition. With this feature enabled, you can quickly and securely access your accounts using our app!

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Sign in to Towne24 and tap the Menu button. In the Settings & Alerts tab, tap Security Preferences. 1. Toggle the Biometrics switch from “Off” to “On.” 2. Review the information about using fingerprint authentication and tap the Continue button. 3. Enter your login ID and password, and tap the Authorize button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2

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Note: You must have fingerprint or facial recognition enabled on your mobile device before enabling it through Towne24.

Manage Accounts: Mobile Security Preferences

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4. Scan your fingerprint. a. Apple ® Device : Place your finger on the Home button to enable Touch ID. b. Android ™ Device : Place your finger on the fingerprint scanner to enable Fingerprint Login. Location of scanner varies from device to device. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Manage Accounts: Mobile Security Preferences

Enabling Face ID Face ID is a feature that utilizes facial recognition technology, allowing you to unlock your Apple ® or Android™ device with your face instead of a login ID and password.

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Open Towne24 and tap the Biometrics button. 1. Review the information about using Face ID and tap the Enroll Now button. 2. Enter your Login Id and password, and tap the Authorize button. 3. Face ID is now set up. You can now tap the Biometrics button to log in. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I Note: You must have facial recognition enabled on your mobile device before enabling it through Towne24. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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Manage Accounts: Mobile Security Preferences

Disabling Touch ID, Fingerprint or Facial ID Login You can disable Passcode Authentication, Fingerprint or Facial Recognition Login if you no longer prefer to utilize them. When all features are disabled, you can sign in to your Online Banking using your user ID and password.

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Sign in to Towne24 and tap the Menu button. In the Settings & Alerts tab, tap Security Preferences. 1. Toggle the Passcode , Face/Touch ID or Fingerprint Login switch from “On” to “Off.” 2. Tap the Yes button to disable the feature. J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Manage Accounts: Mobile Security Preferences

Security Apple Watch ®

With the convenience of the Apple Watch ® feature, you can now check your balances and recent transactions faster than ever.

Apple Watch ® Setup Activate the Apple Watch ® feature in your mobile banking app using your mobile device or tablet.

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Sign in to TowneBank’s Mobile Banking app and tap the Menu button. In the Settings & Alerts tab, tap Apple Watch ® Enrollment . 1. Toggle the Apple Watch ® switch from “Off” to “On.” Viewing Balances and Transactions When you activate the Apple Watch ® feature, you can view your first ten accounts on the Account Summary page, along with balances and transactions.

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1. Swipe left and right to view different account balances. 2. Swipe up and down to scroll through the transactions list. 3. Tap the Back button to return to your account list. J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Manage Accounts: Apple Watch®

Security Alerts Overview

Having peace of mind is critical when it comes to your Online Banking experience. When you create an alert through Online Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you.

Note: Security alerts are in real time, but other alerts are not in real time. There may be a delay between when transactions occur and when you receive an alert.

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In the Settings & Alerts tab, click Alerts . A. The "New Alert" drop-down lets you create an account, history or online transaction alert. B. The icon allows you to collapse or expand alert details for each category. C. Toggling the switch turns an alert on or off without deleting it. D. The "Edit" link lets you make changes to existing alerts. 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 12a 13a 14a 15a 16a 17a 18a 19a 20a 2d 3d 4d 5d 6d 7d 8d 9d

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Note: All alerts are automatically sent through secure messages but you can also choose to receive them by text message, voice call, or email. J1 J2

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Manage Accounts: Alerts Overview

Account Alerts There should be no surprises when it comes to your finances. Account Alerts can notify you when the balances in your accounts go below or above a set amount.

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In the Settings & Alerts tab, click Alerts . 1. Use the “New Alert” drop-down and select “Account Alert.” 2. Use the drop-down to select an account. 3. Use the drop-down to select an account balance type. 4. Select a comparison. 5. Enter an amount. 6. Select a delivery method and enter the corresponding information. 7. Click the Create Alert button when you are finished. J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Manage Accounts: Alerts Overview

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