Velocity Credit Union Guide to Online Banking and Bill Pay
A Quick and Easy Guide to Online Banking and Bill Pay
Bank mobile. Bank free.
Bankmobile. Bank free.
Bankmobile. Bank free.
Published by Murphy & Company, Inc. 13610 Barrett Office Dr. St. Louis, MO 63021 www.mcompany.com
© 2009-2015 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. © 2012 Portions of this guide are written by Q2 eBanking. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/ publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.
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Welcome
We work hard to provide our members with the financial tools they need to achieve the goals in life that matter. One of those important tools is online banking. Our online banking system is designed for ease of use. Whether you access it from your desktop, tablet or smart phone, it looks and functions the same across all devices. It is full of powerful features that make it easy to keep track of your finances. We invite you to take a moment to learn more about the anytime, anywhere convenience of online banking with Velocity Credit Union.
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Table of Contents
Velocity Credit Union
General Information Security.................................................................................................3 New Enrollment.................................................................................5 Current Banking Users....................................................................6 Home.....................................................................................................8 Messages Messages.............................................................................................9 Transactions Account Details...............................................................................10 Funds Transfer..................................................................................11 Member to Member Transfer......................................................12 Add an External Account.............................................................14 Verify an External Account..........................................................15 Bill Pay Overview............................................................................................16 Navigation.........................................................................................17 Create a Payee..................................................................................18 Schedule Payments........................................................................19 Recurring Payments.......................................................................20 Edit or Cancel Payments...............................................................21 Rush Delivery....................................................................................22 Categories..........................................................................................23 View Bill History...............................................................................24 Services Reorder Checks................................................................................25 Credit Card Services.......................................................................26 Stop Payment...................................................................................27 eServices............................................................................................28 Settings Account Preferences......................................................................41 Security Preferences......................................................................42 Security Alerts..................................................................................43 Text Enrollment...............................................................................44 Address Change..............................................................................45 Locations Branches and ATMs........................................................................46
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General Information
Security
By following our tips, online banking at Velocity Credit Union can be a safe and efficient method for handling your banking needs. For additional security tips, visit www.velocitycu.com/resources. User Identification and Password Security starts at your computer. Never share your Login ID or password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other personally identifiable choices. Secure Sockets Layer Encryption We use Secure Sockets Layer (SSL) encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your computer and Velocity Credit Union, making it difficult for anyone to access your account information. Secure Access Code You need a secure access code to access your accounts when you log into online banking with Velocity Credit Union for the first time or the first time from any new device. This code is delivered to you via email, phone call, or SMS text message. You can opt to have your device registered so that you do not have to complete the secure access code process the next time that you access Velocity Credit Union’s online banking system from that same device. If you delete the security certificate or “cookie” that recognizes your device as previously registered, you will need to request another secure access code.
Online Banking Safety Tips: > Ensure your web browser, operating system, anti-virus software, and other
applications are current and support 128-bit encryption. > Memorize your passwords and change them regularly.
> Exit your Velocity Credit Union online banking session when finished. > Do not leave your computer unattended when logged in to online banking. > Do not use public computers or unsecured WiFi when accessing. > If you receive an error when logged in to your account, report the error to a contact center representative at 512.469.7000.
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General Information
Security
Velocity Credit Union will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from Velocity Credit Union, please report the incident to a contact center representative as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or Login IDs and passwords. Using realistic-looking emails and websites, this tactic attempts to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution. Identity Theft It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity. Logging Off As a secure practice, you should log off your online banking session with Velocity Credit Union before you close out of your session, or anytime you walk away from your computer. For additional security, Velocity Credit Union will log you out automatically due to inactivity or when your Velocity Credit Union session reaches the maximum time limit. Fraud Prevention Tips: > Do not open email attachments or click on a link from unsolicited sources. > Avoid completing email forms or messages that ask for personal or financial information. > Do not trust an email asking you to use a link for verification of login or account details. > Monitor your account transactions for unauthorized use. > Shred old financial information, invoices, charge receipts, checks, unwanted pre-approved credit offers, and expired charge cards before disposing of them. > Contact the sender by phone if you are suspicious of an email attachment.
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General Information
New Enrollment
1. Type www.velocitycu.com into the address bar on your browser. Go to the online banking Login box on the home page and click Enroll . 2. This opens the online banking new enrollment account verification screen. Enter all the required information. It will be verified by comparing this information to the current contact information in our system. When finished, click Submit Enrollment . If you need to update your contact information, please call us during our business hours at 512.469.7000. 3. A new browser window will open congratulating you for having successfully enrolled in online banking. Make note of your temporary password, you will need it to log in to online banking with Velocity Credit Union and complete the enrollment process. Follow the Click Here link instructions to be directed to the Home Page again. 4. Enter your newly created Login ID and click Login . In the new screen, enter your temporary password and click Login . 5. You will be directed to a page where you will select the delivery method of your secure access code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable Velocity Credit Union to reach you immediately with your one-time Secure Access Code. If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 512.469.7000 to update your contact information. 6. When you receive your six-digit Secure Access Code, enter it on the access code screen and click Submit . The Secure Access Code is valid for only 15 minutes. If it expires before you use it, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code” . 7. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to request a new secure access code when you use that device in the future. 8. Review the Welcome First Time User screen, which presents a PDF link of the online banking Services Agreement. Please click the link to view the agreement. Read and acknowledge that you agree to the conditions by clicking I Accept . 9. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed online banking, you will be able to use the Address Change screen to make corrections. Click Submit then OK to continue. 10. Now you can change your password. Use your temporary password as your old password. For your protection, you will need to create a password that meets the stated security criteria. Click Submit . When the pop-up window appears, click OK to confirm. 11. Congratulations! You are now logged in to online banking with Velocity Credit Union.
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General Information
Current Banking Users
1. Type www.velocitycu.com into the address bar on your browser. In the online banking Login box on the home page, enter your current Login ID and click Login . If you have forgotten your Login ID, please contact us at 512.469.7000. 2. Do not enter your password when the next screen comes up. Instead, select “I am a new user” . 3. You will be directed to a page where you will select the delivery method of your secure access code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable Velocity Credit Union to reach you immediately with your one-time Secure Access Code, then click Submit . If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 512.469.7000 to update your contact information. 4. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit . The one-time access code is only valid for 15 minutes. If it expires before you use it, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code” . 5. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to request a new secure access code when you use that device in the future. 6. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit . 7. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed online banking, you will be able to use the Address Change screen to make corrections. Click Submit , then OK to continue. 8. You are now presented with a copy of the online banking Services Agreement. Read and acknowledge that you agree to the conditions by clicking I Accept . 9. Congratulations! You are now logged in to online banking with Velocity Credit Union.
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General Information
Logging in
Once you have enrolled as a new user, and logged into online banking at least once, follow these steps for subsequent access.
1. In the online banking login box, enter your Login ID . 2. On the next page, enter your password and click Submit .
3. Forgot your password? Simply click “Forgot your password?” and select where you would like to receive your Secure Access Code, then follow the instructions to re-establish a password.
Should I register my device? If this device is a “private” device where you have exclusive access, you may want to register your device to have it recognized for future access to save time. We do not recommend registering a public device where other people could have access to the same computer, for example, at a public library. Logging Off As a secure practice, you should log off your online banking session with Velocity Credit Union before you close out of your broswer, or anytime you walk away from your computer. For additional security, Velocity Credit Union will log you out automatically due to inactivity or when your online banking session reaches the maximum time limit.
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General Information
Home
The home screen will give you an overview of all of your accounts at Velocity Credit Union displayed in a comprehensive list with available balances conveniently in one place.
To View an Overview of Your Accounts:
1. For account transaction history, click the account name to view the Account Details screen. View transaction details by clicking the account. 2. Click the edit button and you will be directed to Account Preferences where you can modify the nickname of accounts as well as the order in which they appear. The print button will print a quick summary of your current available funds in all accounts. 3. Need an action done in a hurry? In the top right corner, you will notice options for easy access tools. These Quick Action options allow you to swiftly transfer money and view the money manager.
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Messages
Messages
Our message center allows you to communicate securely with your credit union. Messages can be saved by topic for easy reference. Check here for your alerts, replies to your inquiries and credit union communications.
To View Messages:
Click on the Messages tab. 1. Messages are listed on the left side of the screen. Click the message that you would like to read and the entire message will appear on the right. 2. Delete or reply to a message in the upper right corner of the message. 3. Create a new message by selecting New Conversation . 4. Messages automatically expire after a certain period of time has passed. A message can be saved indefinitely by clicking this box.
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Transactions
Account Details
To View Account Details:
From your home page , click on an account for more information. 1. For account transaction history, click the account name to view the Account Details screen. View transaction details by clicking that transaction. 2. If you click on the description of a specific transaction, you will see more details. You can then click a single element of this deposit for more information like the image of a check. 3. You can choose to print only this transaction or click Ask about transaction to send a secure message to Velocity Credit Union. 4. If you choose to Show Filters , you will be able to sort out particular transactions to view, export or print. 5. Once you’ve made your selections, click Apply Filters . 6. Click Print to print your filtered transactions. 7. You can also Export your filtered selection to then save to your computer or device.
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Transactions
Funds Transfer
online banking enables you to transfer funds between your own Velocity Credit Union accounts quickly and easily.
To Transfer Funds:
Click on the Funds Transfer tab. 1. Select the accounts that you wish to transfer funds From and To using the drop- down menus. 2. Enter the dollar amount and date to process the transaction. 3. (optional) If you wish to setup a recurring transaction, click the checkbox Make this a recurring transaction . New input fields will appear and you will need to specify the frequency and date range for this transaction. You can choose to make this transaction Repeat Forever by checking the box under frequency. 4. When you have finished entering all of the needed information, select Transfer Funds . 5. If successful, a screen with an overview of your transaction will appear. All funds transfers will appear in the Activity Center whether immediate or future dated. You can view them at this time or click Close and review at your convenience.
You can view or cancel unprocessed transactions by accessing the Recurring Transfer tab within the Activity Center.
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Transactions
Member to Member Transfer
With the Member to Member Transfer feature, you can send money to any online banking user at Velocity Credit Union. You can also conveniently link this account to your online banking for deposit purposes only. All you need is the account number, account type, and first three letters of last name.
To Send Money to a Velocity Credit Union member:
Click on the Transaction tab and then select Member to Member . 1. Choose whether you will be making a Single Transfer or whether you would like to Link Account for future use. 2. For a Single Transfer , use the drop-down to choose the account you wish to withdraw funds from. If you wish to include a description to go with your transfer, do so in the provided box. 3. Enter the information for the person you wish to receive the funds. 4. Click Submit . 5. If you would like to link this account for future use. Click Link Account at the first window; and you may complete your request in Funds Transfer tab.
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Transactions
Online Activity
The Online Activity Center shows transaction activity initiated through online banking with Velocity Credit Union. Depending on the type of account and access, you can review, approve and cancel unprocessed transactions. Whether single or recurring transactions, you can view debits/credits and verify the status, type, amount, account and date of your online activity.
To View Online Transactions:
Click on the Online Activity tab. 1. You can choose to view Single Transactions or Recurring Transactions by clicking on the appropriate tab at the top. 2. Click on a transaction to view more details. 3. Click Show Filters for additional search options. 4. Click Apply Filters when you are satisfied with your filter criteria. 5. Select Actions to perform additional functions like Cancel , Inquire to compose a Secure Message to Velocity Credit Union, Copy a transaction or choose, View transactions in series , and Print Details .
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Transactions
Add an External Account
In order to transfer funds to an account outside Velocity Credit Union, you must first enroll the new external account. This will ensure the ability to make fund transfers to the outside account by integrating it into one, simple location.
To Add an External Account:
Click on the Add External Account tab. 1. Enter the Account Number and the financial institution’s Routing Number in the spaces provided. These numbers can be located towards the bottom of a paper check. 2. From the drop-down menu, choose the Account Type . 3. Click Continue . You should then receive micro deposits in 2-3 business days deposited to the external account to show the process has been initialized. Once you see that you have received these deposits, go to the Verify External Account tab to enter the amounts and activate your external account.
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Transactions
Verify an External Account
Once you have made a request to add an external account, check the history of that account and locate the two “micro” deposits that have been made. You will then be asked to provide those amounts which will verify the ability to make transfers and prove ownership of the outside account.
To Verify an External Account:
Click on the Verify External Account tab. 1. To begin, click Submit . You will be directed to a new window. 2. Select the Account you would like to verify. 3. Enter the amounts of the micro deposits that you see in your external account. 4. Click Submit .
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Bill Pay
Overview
What is more reassuring than being in control of your finances? Staying in control of your bills! Bill Pay with Velocity Credit Union allows you to stay on top of your monthly finances with the utmost ease and turn-key efficiency. Free yourself from the hassle of writing checks and the clutter that comes with traditional ways of paying bills. This is a quick and easy alternative to paying your bills online at the sites of each individual company. The first time that you click the Bill Payment tab, you will be asked to choose an account to use within Bill Pay and to accept the terms and conditions.
Click on the Bill Payment tab, then click the Advanced drop down to access Visit Online Bill Pay site to begin managing your bills online. Here you will be able to view your payees, pending payments and bill history among other information regarding your online account with Velocity Credit Union.
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Bill Pay
Navigation
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. Click the Payments tab.
2. Pending transactions can be viewed in the right side panel under Pending . 3. A Histroy of transactions can be viewed in the right side panel under History 4. Click viewmore for more details or by clicking view next to a specific transaction. 5. You can also click view next to a transaction to view details of a specific trasnsaction. 6. You can filter your future payments by Category if you wish. 7. Payees can be easily searched in the Search bar. 6. Secure messages can be sent or viewed by clicking Messages .
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Bill Pay
Create a Payee
The person or company to whom you are sending funds is known as the payee. A payee can be almost any company or person you would send a check, like an auto finance company, a cable TV provider or even a lawn care service. It may be convenient to set up a payee to receive payments on a regular basis, such as a loan.
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. Click on the Payments tab. 2. Then click the Add a Payee button. In the drop- down list, click the type of Payee that you would like to create. 3. A new window will pop up.
Select whether the payee is a company, individual or a bank or credit union, then click Next .
4. Fill out the required
information regarding the payee, then click Next .
5. Enter the mailing
information for your payee and click Next . Your payee has now been created and added to your payee list.
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Bill Pay
Schedule Payments
Once you set up your payees, it’s easy to pay your bills quickly. When you click on the Payments tab you will see all of the payees you have established so far. To pay a bill, simply find your payee and fill out the payment information beside the name.
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. Click on the Payments tab.
2. You will see a list of payees and the most recent payment made to them as well as future due dates. Use the Pay from drop-down to choose the account from which you would like to pay each bill. 3. In the Amount column, enter any payments that you wish to make. 4. Enter the desired Payment date in the next column; be sure to use the convenient calendar feature. 5. You can choose to designate some with faster than normal processing by clicking Rush Delivery in the Actions column. Fees may apply. 6. After you have carefully reviewed the payments, click Submit payments .
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Bill Pay
Recurring Payments
Our recurring payments feature keeps you ahead of your payments that need to be repeated. Setting up a recurring payment takes only a few moments, and saves you time from not entering a payment each time a bill is due.
To Create Recurring Payments:
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. Click on the Payments tab. 2. Find the payee you wish to set up recurring payments for; click the Make it Recurring link. 3. A new window will pop up. Choose the Pay From account, along with the Amount , Frequency , Payment date and other payment preferences. 4. Click Submit after you confirm the details.
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Bill Pay
Edit or Cancel Payments
Even after you have set up a payment, you have the ability to edit or cancel your payment up to the time it begins processing. This convenient feature gives you the freedom to change the way you make your payments.
To Edit or Cancel a Payment:
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. Click on the Payments tab. 2. To edit or cancel a payment, click on the payee. 3. A new window will appear revealing the recent activity for the payee. Click the Edit link towards the bottom of the window. 4. Here you can change the setting of your payment, such as the account you are paying from, the amount or payment date. Once you are done editing the payment, click Submit . 5. If you wish to delete the payment, click the box next to I would like to stop this payment .
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Bill Pay
Rush Delivery
Rush delivery of your bill payments is available.
Our Fee Schedule outlines possible fees associated with an expedited transaction.
Rush Delivery for a Bill Payment:
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. To rush the delivery of a payment, simply click on the link that says Rush Delivery . 2. You will choose the amount to pay and use the dropdown to choose the account to pay from. 3. You will see options for delivery dates with appropriate charges. Select a date. 4. Click Next . 5. A payment summary with a Fee Debit Authorization will appear. Click Accept and Submit .
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Bill Pay
Categories
Assign and organize your payees into specific groups called categories to ensure increased convenience when paying your bills.
To Create Categories:
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site.
1. Click on the My Account tab. 2. Click the Add Category link. 3. A new window will pop up asking you to name your category. When finished, click Submit . 4. You will see on the right hand side of the screen that your category has been successfully added.
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Bill Pay
View Bill History
View and print bill history and details by entering the appropriate search criteria.
Click on the Bill Payment tab. Click the Advanced drop down to access Visit Bill Pay site. 1. Click the Payments tab. 2. Click View More located next to the History panel. 3. Narrow down your search using the provided drop-down menus and options; click Search to see your results. 4. To print the search results for your records, click Print .
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Services
Reorder Checks
With online banking, you can conveniently reorder checks online.
If you notice that you are missing checks, please contact us right away so that we can take precautions to safeguard against identity theft and fraud.
To Order Checks :
Click on the Check Reorder tab. 1. Choose the account for which you would like checks ordered. 2. You will be redirected to our trusted vendor’s website to complete your order.
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Services
Credit Card Services
To view your credit card statement and activity, or to pay your bill: 1. Click on your “credit card” account from the home page.
2. You will be taken to a summary page of your account. For more details, click on “Transactions and Payments”.
3. The next page shows account activity, account detail and allows you to make a payment.
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Services
Stop Payment
Using online banking with Velocity Credit Union, you can initiate a stop check payment request from any device. You can review the status of your request in the Activity Center. The stop payment, once confirmed, will remain in effect for six months. Contact Velocity Credit Union at 512.469.7000 for current fee information.
To Initiate a Stop Payment Request:
Click on the Stop Payment tab. 1. Choose request type; single or multiple checks. 2. Click on each category
header on the left to select an account, enter a check number, and choose the date of the check.
3. When entering the check amount, be sure to click Save . 4. When completed, click Send Request .
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Services
eServices
In the eServices feature you can manage your eStatements and your alerts. It is a great virtual filing system, saving paper and space in your home or office by allowing you to view and store your statements electronically. It can also create and manage alerts to remind you of important dates, warn you about the status of your accounts, and when certain transactions occur. When you create an alert, you specify the conditions that trigger the alert as well as the delivery option to receive that alert. All alerts will automatically be sent to your online banking account via security messages, regardless of the additional delivery preferences you have chosen. To Edit Alert Delivery Preferences: You can edit specific date, account, history, transaction, and security alert preferences.
Delivery Methods include:
• Secure message within online banking • Email • Phone call • SMS text message
To Enroll in eServices:
Click on the eServices tab. 1. Click Get Code . 2. A separate browser will open with your code. Make note of your code and enter it in your Velocity Online Banking site. 3. Click Verify .
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Services
eServices
To View Statements:
Click on eServices . You will be presented with the Overview page. This presents you with your statements and alerts that have notified you. 1. You can view statements on the Overview and eStatements page. Click the
magnifying glass to view statements on either page. 2. To download a statement click the download icon .
3. To edit Statement delivery preferences, first click the eStatements tab. 4. Click the Delivery button.
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Services
eServices
5. Make your changes, then click Save . Note : To change contact info, click Alert Contacts . 6. To view your statement History, click History . 7. To Disable eStatements, Click Cancel . 8. Click Yes to confirm that you would like to stop receiving eStatements.
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Services
eServices
eNotices are eletronic letters or notices regarding your Velocity account.
To View eNotices:
Click on eServices then click on eNotices .You will be presented with an overview of all of your delivered eNotices. 1. To change your delivery preference, click Delivery . 2. Make your changes, click Save . Note : To change contact info, click Alert Contacts . 3. To view your eNotices history, click History . 4. To Cancel your eNotices, click Cancel then Yes to confirm.
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Services
eServices
To Manage your Alerts:
Part 1 : Account Alerts
Click on eServices then click on Alerts dropdown to select Account Alerts . 1. Click on alert, to view details and make changes. 2. Make your changes, click Save . 3. To delete an alert, select which alerts you would like to delete then click Delete . 4. Click Add New , to create a new alert.
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Services
eServices
6. Select your alert type from the drop down. 7. Select your email and any additional contact information you would like to add. Click Continue. Note : To change contact info, click Alert Contacts . 8. Click Continue. 9. Enter an amount to be notified when your Payroll/ACH credit hits a certain level. 10. Click Continue.
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Services
eServices
Part 2 : Information Alerts
Click on eServices then click on Alerts dropdown to select Information Alerts . 1. Select which credit union Alerts you would like activated. 2. Select your delivery preferences. Note : To change contact info, click Alert Contacts . 3. Click Save .
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Services
eServices
Part 3 : Personal Alerts - Step 1 of 2
Click on eServices then click on Alerts dropdown to select Personal Alerts . 1. To view alert details, click on an alert. 2. Make your changes, click Save . 3. To change your delivery method, click the delivery method link on a specific alert. 4. Make your changes, click Save . Note : To change contact info, click Alert Contacts . 5. To delete an alert, select the alert you would like to delete. Then click Delete and Yes to confirm.
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Services
eServices
Part 3 : Personal Alerts - Step 2 of 2
Adding a new Alert 1. Click New Alert. 2. Enter your name.
3. Enter the subject of the alert. 4. Enter a message in your alert. 5. Select which day(s) and how often you would like to be notifed.
6. Select your delivery preference, click Continue . Note : To change contact info, click Alert Contacts .
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Services
eServices
To Manage your Alert Contacts:
Step 1 of 2: Manage Primary and Alternate Email Addresses
Click on eServices tab then Alert Contacts . 1. To confirm Primary Email address, click address. Enter the email and click Confirm . You will receive an email containing the Activation URL. Click the URL in your email to activate your email address. 2. To deactivate primary email or alternate emailclick on the icon then click OK to deactivate. 3. To make changes on alternate email address, click on address . Make changes then click Save . 4. Enter your name and your new alternate email address. 5. Confirm your new email address. 6. Click Continue. 7. You will then receive a confirmation email. You can select Send Again or Proceed, I will activate later . 8. To delete an alternate email address, select the address(es) you wish to delete. Select Delete , then Yes to confirm.
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Services
eServices
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Services
eServices
Step 2 of 2: Manage Primary and Alternate Email Addresses
Click on eServices tab then Alert Contacts . 1. To make changes on Mobile Devices, click on mobile number. Make changes then click Save . 2. To deactivate mobile device, click on the icon then click OK to deactivate. 3. Enter your name and your new mobile device number. 4. Select your service provide from the drop-down. 5. Select Other if your service provider is not listed and enter your email address. 6. Click Continue . 7. You will then receive a text containing an activation code. Enter the Code . 8. Select Activate my Address , Send Again , or Proceed, I will activate later .
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Services
eServices
To Cancel eServices:
Click on eServices tab then Cancel Services . 1. Select Yes, to cofirm you wish to cancel eServices.
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Settings
Account Preferences
In Account Preferences you can select name and viewing preferences for your online banking accounts.
To Set Up or Change Your Viewing Preferences:
Click on the Account Preferences tab under Preferences . 1. Customize nicknames for your accounts. 2. Change the display order of accounts on the home page by entering a number on the right side of the nickname. 3. When you are happy with your choices, click Submit .
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Settings
Security Preferences
In Security Preferences, you can change the different designations that help keep your account secure.
To Set Up or Change Your Security Preferences: Click on the Security Preferences tab, choose a preference to edit.
Password When changing your password, be sure that you follow the guidelines for creating a strong password.
Login ID Be sure to create a login that you will remember, but that is not too recognizable.
Secure Delivery Make sure that we have your correct email and phone number on file so you can receive secure access codes when logging in from an unregistered device.
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Settings
Security Alerts
Security Alerts allow you to enable specific alerts to keep you informed of changes to your account and online banking profile. Alerts can be delivered via secure message within online banking, email, SMS text message, or phone call.
To Edit Security Alerts and their Delivery Preferences:
Click on the Alerts tab, click on Security Alerts . 1. To activate or deativate an alert, click the On/Off button that corresponds with the appropriate alert. 2. To edit delivery preferences, click the Edit Delivery Preferences link at the top. These changes will apply to all Security alerts. 3. Enter the information for your preferred delivery method. 4. Click Save when finished. 5. If an alert is grayed out, you are not able to edit or disable this alert.
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Settings
Text Enrollment
Once enrolled in text banking, you can check balances, review account history and transfer funds from your online banking account using any text enabled device.
To Enroll in Text Banking:
To enroll, click the Text Enrollment tab. 1. Toggle the Text Enrollment button from OFF to ON . 2. Enter your phone/SMS text number. 3. Read the terms and conditions and check the Agree to Terms box. 4. Click Save to complete enrollment.
To enable your account to be viewed in Text Banking, visit Account Preferences and click enable.
Text Command Options To #226563 For The Following Information: BAL or BAL
XFER
Transfer funds between accounts
LIST
Receive a list of keywords
HELP
Receive a list of contact points for information on text banking Stop all text messages to the mobile device (for text banking and SMS alerts/notifications) Enable message send/receive for text banking
STOP
START
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Settings
Address Change
It is important to maintain current contact information on your Velocity Credit Union account.
To Change Your Address:
Click on the Address Change tab. 1. Choose which account this change will apply to. 2. Update your contact information. 3. Click Submit when finished.
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Locations
Branches and ATMs
Looking for the branch location or ATM nearest to you? You can click on the appropriate button to locate Velocity Credit Union’s branches and ATMs. Use the zoom tool on the left to see a wider span of locations or zoom in close to see more detailed information about specific locations.
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Member of FDCI
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