Blackhawk Bank Business Online Banking User Guide

5-24-23

Business Online Banking User Guide

MEMBER FDIC

EQUAL HOUSING LENDER

II

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Quicken is a registered trademark of Intuit, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Business Online Banking with Blackhawk Bank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Online Banking experience easy and convenient. By adding powerful commercial products and features, Blackhawk Bank provides you with the complex tools your business needs to achieve its goals. While our Business Online Banking shares similar features with our personal accounts, this guide is meant to help you through business features only. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact Treasury Management Servicing at 815.877.2092.

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Table of Contents Getting Started

Business Online Banking Overview.............................................................................6 Users........................................................................................................................................ 6 Recipients................................................................................................................................ 6 Creating a Business ID and Password........................................................................8 Token Registration........................................................................................................9 Verify Personal Image.................................................................................................11 Security Questions......................................................................................................12 Logging In.....................................................................................................................14 Logging Off............................................................................................................................ 14 Dashboard Navigation....................................................................................................................15 Accounts Accounts Overview......................................................................................................17 Account Activity Options.............................................................................................18 Transactions Transactions Overview...............................................................................................19 Transactions Sub-Menu Navigation Options ................................................................... 19 Transfers New Transfer...............................................................................................................20 Pending Transfers.......................................................................................................22 Stop Payments New Stop Payment......................................................................................................23 Current Stop Payments..............................................................................................25 eStatements eStatements.................................................................................................................26 eStatements Enrollment...................................................................................................... 26 Viewing eStatements/Notices............................................................................................. 28 Changing Enrolled Accounts............................................................................................... 29 Email Settings........................................................................................................................ 30 Adding Additional Recipients.............................................................................................. 31 Users Users Overview............................................................................................................32 Users Overview..................................................................................................................... 33 Adding a New User .............................................................................................................. 34

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Part 1 of 4: Access Times..................................................................................................... 35 Part 2 of 4: Editing Approval Limits for a Transaction Type............................................ 36 Part 3 of 4: Establishing Transaction Type Rights for ACH.............................................. 37 Part 4 of 4: Establishing Rights to Features and Accounts in Default Settings............. 38 Editing an Existing User’s Rights................................................................................39 Deleting a User............................................................................................................40 ACH ACH Batch List Overview............................................................................................41 Creating a Batch List...................................................................................................42 Adding Recipients to a Batch.............................................................................................. 43 Upload Batch File.........................................................................................................44 Editing a Batch.............................................................................................................45 Deleting a Batch..........................................................................................................46 Initiating an ACH or an ACH Template......................................................................47 Tax Payment................................................................................................................49 Create ACH File Format..............................................................................................50 CSV File Layout...................................................................................................................... 51 Fixed Position File Layout.................................................................................................... 52 Delimited File Layout........................................................................................................... 53 Viewing ACH Transaction History..............................................................................54 Searching ACH Transactions......................................................................................55 Wires Wires Overview............................................................................................................56 Create a New Domestic Wire.....................................................................................57 Create a New International Wire...............................................................................59 Editing a Wire...............................................................................................................63 Deleting a Wire............................................................................................................64 Sending Single Wires...................................................................................................65 Sending Multiple Wires...............................................................................................67 History. .........................................................................................................................69 Reports Reports Overview........................................................................................................70 Prior Day Report................................................................................................................... 71 Current Day Report.............................................................................................................. 72 Export Report........................................................................................................................ 73 Detailed History Report....................................................................................................... 74 Summary Report.................................................................................................................. 75 Positive Pay Report.............................................................................................................. 76 Saved Reports....................................................................................................................... 77 EDI Reports........................................................................................................................... 78

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Positive Pay Introduction. ................................................................................................................79 Add or Edit Upload Format........................................................................................80 Upload. .........................................................................................................................81 Positive Pay Exceptions..............................................................................................84 Download.....................................................................................................................85 File Status.....................................................................................................................86 Options Profile............................................................................................................................87 Accounts.......................................................................................................................89 Display Options...........................................................................................................90 Alert...............................................................................................................................91 Alerts Listing.......................................................................................................................... 91 Event Alerts........................................................................................................................... 92 Balance Alerts....................................................................................................................... 93 Item Alerts............................................................................................................................. 94 Personal Alerts...................................................................................................................... 95 Bill Pay Home Page Overview..................................................................................................96 Add a Payee..................................................................................................................98 Company. .............................................................................................................................. 98 Individual Electronic Payments: If You Have an Individual’s Account Information... 100 Individual Check Payments.............................................................................................. 102 Activate a Payee................................................................................................................. 104 Import Payees...........................................................................................................105 Edit a Payee...............................................................................................................108 Delete a Payee..........................................................................................................109 Add and Manage Categories...................................................................................110 Single Payment.........................................................................................................111 Edit or Stop a Single Payment.................................................................................112 Create a Recurring Payment...................................................................................113 Edit or Stop a Recurring Payment..........................................................................115 Payment Approval....................................................................................................117 Add an Employee.....................................................................................................118 Edit or Deactivate an Employee..............................................................................120 Schedule Payroll.......................................................................................................122 Edit Scheduled Payroll.............................................................................................124 Schedule Extra Payroll.............................................................................................125 View Past Payroll......................................................................................................127 Edit or Stop Scheduled Payroll...............................................................................128

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Payroll Approval.......................................................................................................131 Calendar.................................................................................................................... 132 Company Profile.......................................................................................................133 Delete or Edit Bill Pay Accounts..............................................................................134 Modify User Permissions.........................................................................................135 Personal Profile........................................................................................................136 e-Notifications........................................................................................................... 138 Events. ................................................................................................................................ 138 Logout................................................................................................................................. 139 Recurring............................................................................................................................ 140 Reminders.......................................................................................................................... 141 Reports. ..................................................................................................................... 142

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Getting Started

Business Online Banking Overview

Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience our state-of-the-art system! Users If your business only needs one person with access to Business Online Banking, you can set up a single login ID and password. This is typical for small companies who primarily use basic online banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. After setting up a company profile with a Blackhawk Bank representative, you can organize which employees get access to different features within Business Online Banking by establishing user roles. Recipients Recipients are people or businesses to whom you send money using a payment feature offered through Business Online Banking. After creating a profile for each recipient, you can choose the method to send them money and the respective transaction details. Each recipient is saved, so you can quickly and easily make future payments.

Getting Started: Business Online Banking Overview

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Various types of payment methods are offered through Business Online Banking, including wire and ACH transfers. Though they are both quick electronic payments, wires are the fastest way to transfer money between accounts. ACH transactions are done using a batch process, and funds are generally not available until the next business day. Should you have a question about any of our Business Online Banking fees or Treasury Management services and fees, please contact Treasury Management Servicing at 815.877.2092 or TMServicing@blackhawkbank.com.

Getting Started: Business Online Banking Overview

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Getting Started

Once you are setup with Online Banking access, you will receive an email from nethelp@blackhawkbank.com. The email will contain a link that says “Click here to establish your credentials.” This link will direct you to the Blackhawk Bank Treasury Management Credential Setup screen. • The Business Online Banking ID must be between 8 and 20 characters in length. • The Business Online Banking Password must be between 8 and 25 characters in length, contain 1 upper case character, 1 numeric character, and 1 symbol. Once you have completed the fields appropriately, your new login has been established. Use these credentials for all future logins. Creating a Business ID and Password 1. Create a business online banking ID. 2. Enter and confirm your business online banking password.. 3. Click the Continue button. J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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Getting Started: Creating a Business ID and Password

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Getting Started Token Registration

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1. Click the Yes button. 2. Enter the Serial Number/Credential ID and the Token/Credential Code on your token and click the Submit button. a. If you received a physical token from Blackhawk Bank, the Credential ID is located on the back of the token and is after the S/N. b. On the front of the token, press and release the button as indicated to generate a Security Code on the screen. The Security Code for the physical token is good for 60 seconds. c. If you opted to use Virtual Tokens, download the VIP Access app from 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

the Apple App Store or the Google Play Store, depending on your particular device. For Virtual Tokens, the Credential ID shows at the top of the screen and the Security Code in the center. The Security Code for the virtual token is good for 30 seconds.

Getting Started: Token Registration

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3. A message will display that you have successfully registered your Secure Token. Click on the Continue button to proceed.

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Getting Started: Token Registration

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Getting Started Verify Personal Image

For security purposes, each time you login, you must verify that the image on the left is the image you selected as your Personal Identification Image. If you have not set up your Personal Identification Image, a random image will appear. When you login, you are prompted to select an image.

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1. Select your personal identification image. 2. Click the Submit button.

Getting Started: Verify Personal Image

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Getting Started

Security Questions In order to make your Online Banking experience as secure as possible, we have a security feature that detects any uncharacteristic or unusual behavior involving your account. We ask you to verify your identity if anything out of the ordinary is detected. How does it work? If we detect any unusual or uncharacteristic activity, we will ask you to answer your security questions. This will most likely be a rare occurrence. What are the next steps? • Answer and verify three security questions. • Continue banking with an even higher level of security!

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1. Click the Continue button.

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Getting Started: Security Questions

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 2. Select and answer three security questions. If we suspect a high-risk transaction is about to be performed, we will ask you a few verification questions. 3. Click the Submit button. 4. Verify your answers and click the Confirm button when you are finished. 5. Click the Continue button.

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Getting Started

Logging In

Logging in is easy and only requires your username and password.

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Logging Off For your security, you should always log off when you finish your Online Banking session. We may also log you off due to inactivity. 1. Click the “Sign Out” link in the upper right-hand corner. 2. Close your internet browser. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 1. Click the Login button. 2. Click the Business Login button. 3. Enter your Business Online Banking ID and click the Submit button. 4. Enter your password and click the Submit button. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J KLMNOPQRST U V W X Y Z A B C D E F G H I J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Dashboard

Navigation

You will land on the Home tab and the Dashboard sub tab. Along the Navigation bar all available modules are displayed. Modules enabled for you will depend on your user access. Options for each module are located within the tab for that module. Click the tab to access the available options for each online banking module. • Home: Access accounts and account activities, view transactions, make transfers between Blackhawk Bank accounts. Also access Remote Deposit from the Home tab sub menu. • Bill Pay: Establish payees, schedule and review bill payments and bill payment history. • Treasury Services: Access the ACH, Wire, and Positive Pay/ARP modules, User administration, and Reporting. • eStatements: Enroll for eStatements and eNotices to receive available statements electronically and discontinue paper. • Options: Change Business Online Banking ID/Password information, Email Address, Account settings, default Display options, and establish Alerts. • Mobile Banking: Establish access to login via the Blackhawk Business Mobile App.

Dashboard: Navigation

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1. To set up and customize your page, click the “Configure this Page” link. 2. Use the drop-down to select a column to configure. 3. Drag items up and down to change the order. Click the + and - icons to add or remove features. 4. Click the Save button when you are finished. 5. Any feature that has a icon can also be configured. J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b

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Dashboard: Navigation

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Accounts

Accounts Overview Accounts are separated into three categories: Deposit, Loan, and Other. You will only see categories and accounts to which you have been granted access.

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In the Home tab, click Accounts . A. Balance: This is the account’s available balance. B. Status: The status of the account – New, Dormant or Closed. (If no status is shown, account is open & active). C. Customer Summary Information: This summarizes the total dollar amount in your deposit accounts as well as any loan accounts. D. Reset Counter: Click the Reset Counter link in the Customer Summary Information section to reset the access counter. E. View: Change the number of accounts displayed per page. Select a default display setting under Options > Display Options. 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b 2d 3d 4d 5d 6d 7d 8d 9d J1 B1 C1 D1 E1 F1 G1 H1 I1 J2 B2 C2 D2 E2 F2 G2 H2 I2 J3 B3 C3 D3 E3 F3 G3 H3 I3 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b 1d 2d 3d 4d 5d 6d 7d 8d K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3

Accounts: Accounts Overview

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Accounts

Account Activity Options

All available fields are displayed here. Fields enabled for you will depend on your user access.

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In the Home tab, click Accounts . A. Use the drop-down to select an option. • Transactions: View transactions posted to your account, view images, and search for specific transactions. • Download: Download transaction history in different formats (Quicken, QuickBooks, Spreadsheet, etc.) • Stop Payments: Add or view stop payments for your account. • Transfers: Add, view, edit or delete account-to-account funds transfers. Transfers that have been set up by the bank cannot be edited or deleted. • Current Day: Displays current day information for the selected account. This information is updated throughout the day. • Prior Day: Displays prior day information for the selected account. This information is updated nightly.

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Accounts: Account Activity Options

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Transactions

Transactions Overview

Transactions Sub-Menu Navigation Options Current Transactions: View recent transactions. Download: Download transactions into Personal or Commercial Financial Management software, or as a text file or spreadsheet. Search: Search for specific transactions that have posted to your account.

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In the Home tab, click Transactions . A. Transactions can be sorted by clicking on the column header. Columns available for sorting are Date, Ref/Check No., Debit, and Credit.

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Transactions: Transactions Overview

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Transfers New Transfer

Schedule new funds transfers.

In the Home tab, click Transfers . 1. Use the drop-down to select an account to transfer funds from. 2. Use the drop-down to select an account to transfer funds to. 3. For loan payments, Use the drop-down to select a payment option. 4. Enter a transfer amount. 5. Use the drop-down to select a frequency. 6. (For One Time Payments) Select a transfer date. 7. (For Recurring Payments) Select a day of the month to send the payment on. 8. (For Recurring Payments) Select a stop date. J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I J1 B1 C1 D1 E1 F1 G1 H1 I1 B2 C2 D2 E2 F2 G2 H2 I2 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 13a 14a 15a 16a 17a 18a 19a 20a 13b 14b 15b 16b 17b 18b 19b 20b 3d 4d 5d 6d 7d 8d 9d J M N O P Q R S T W X Y Z C D E F G H I C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J3 J2 J1

9. Enter a transfer memo. 10. Click the Submit button. J3 J2

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Transfers: New Transfer

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11. Review the funds transfer information and click the Edit button to change the information or click the Confirm button to complete the transfer. 12. After confirmation, a transfer summary and confirmation number display. Retain this information for your records. Click the Add Another Transfer button to enter another transfer of funds, or click Pending in the navigation menu to review any scheduled transfers. J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Transfers: New Transfer

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Transfers

Pending Transfers

If you need to edit or delete a transfer, choose Pending. Select the Account the transfer was from using the “Select Account to view transfers for” dropdown. Note: Transfers can only be edited/deleted prior to the daily cutoff.

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In the Home tab, click Transfers then click Pending . A. View: Shows you details of the transfer.

B. Edit: Allows you to edit details of the transfer. If Edit is selected, you are able to change the details and click the Submit button on the following screen. C. Delete: Allows you to delete the pending transfer. If Delete is selected, you must click the Cancel or Delete button on the following screen. Delete confirms the deleted transfer, and Cancel exits the Delete Pending Transfers screen.

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Transfers: Pending Transfers

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Stop Payments New Stop Payment

Place a new Stop Payment on the select account. Blackhawk Bank depends on the accuracy of the information you provide in this Stop Payment request. If any of the required information (check number, amount, and payee) is not accurately entered at the time of the Stop Payment request, we cannot guarantee the item intended for the Stop Payment will be returned. Please confirm that all details are accurate prior to submission. Additionally, Debit Card transactions are pre-authorized at the time of purchase, therefore we are unable to process Stop Payments on these transactions. Also, if you are attempting to stop payment on an automatic withdrawal from your account (any withdrawal that does not have a specific check number) please contact Client Services at 866.771.8924 for assistance during normal business hours.

In the Home tab, click Transfers then click Stop Payments and New . 1. Use the drop-down to select an account. 2. Select a check date. 3. Enter a start check number. 4. (Optional) Enter an end check number. 5. Enter a begin amount. 6. (Optional) Enter and end amount. 7. Enter a payee. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1 J3

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Stop Payments: New Stop Payment

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8. (Optional Enter any remarks about the item or stop payment (e.g. lost check, duplicate). 9. Click the Submit button. 10. Review the stop payment information and click the Edit button to change the information or click the Confirm button to complete the setup of the Stop Payment. 11. Click the Add Another Stop button to enter another stop payment, or click the Current button to review existing stop payments. J1 J2 J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Stop Payments: New Stop Payment

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