Business Online Banking Guide Platinum Bank

First page Table of contents Next page Last page

Getting Started	7
Business Online Banking Overview	7
User Management	7
Transaction Type Overview	7
Enrollment	8
Logging In	9
Logging Off	9
Resetting a Forgotten Password	10
Dashboard	12
Dashboard Overview	12
Organize Dashboard	14
Accounts Overview	15
Account Details	16
Account Settings	18
Download Transactions	19
Transaction Details	20
Nickname Account	21
Stop Payment Requests	22
Single Check	22
Multiple Checks	24
Transactions	26
Transfers	26
Making a Transfer	27
Making a Loan Transfer	28
Editing Transfers	29
Deleting Transfers	30
Conversations	31
Conversation Overview	31
Starting a Conversation	32
Business Alerts	33
Enabling Alerts	33
Security	36
Protecting Your Information	36
General Guidelines	36
Login ID and Password	36
Fraud Prevention	36
Security Preferences	37
Change Username	37
Change Password	38
Connected Apps (Desktop Only)	39
Passkeys	40
Built in Biometrics	41
Mobile Phone or Tablet	42
Security Key with Fingerprint Scanner or PIN	42
Removing a Passkey	43
Two Factor Authentication	44
Passkey	44
Authenticator App	44
Symantec VIP	46
Security Key	47
Setting a Primary Verification Method	48
Remove Authentication	49
User Management	50
Users Overview	50
User Role Types	50
Adding a New User	52
Editing a User	54
Part 1: Editing User Permissions	55
Part 2: Editing User Account Access	56
Account Access	58
Hold Account Access	58
Remove Account Hold	59
User Controls	60
Unlocking a User	60
Restricting or Removing a User	62
ACH	63
ACH Overview	63
Import Layouts	64
CSV	65
Tab Delimited	66
Fixed Position	67
ACH Batch Management	68
Part 1: Creating an ACH Batch	68
Part 2: Manually Adding a Recipient	70
Part 3: Importing Recipients From a File	72
ACH File Upload	73
Duplicating an ACH Batch	75
Editing an ACH Batch	76
Editing or Adding a Recipient to an ACH Batch	77
Editing or Deleting a Recipient	78
Deleting an ACH Batch	80
Review and Initiate a One-Time ACH Batch	81
Review and Initiate a Recurring ACH Batch	83
Review and Initiate Multiple ACH Batches	85
Uninitiate an ACH Batch	87
Search Recipients	88
Editing Recipients	89
ACH Exceptions & Notifications	90
Authorizations	90
Returns	90
Notifications of Change (NOC)	91
Reversals	91
Domestic Wire Transfers	92
Wire Overview	92
Domestic and International Wire Information	92
Creating a Wire	93
Part 1: Creating a Wire	93
Part 2: Creditor Information	94
Part 3: Creditor Agent and Instructed Agent	95
Part 4: Finalizing Wire	96
Wire Management	97
Editing a Wire Template	97
Deleting a Wire Template	98
Editing a Wire	99
Deleting a Wire	100
Reviewing and Initiating Wires	101
Review and Initiate a Wire Template	101
Review and Initiate a Wire	102
Dual Control	104
Dual Control Overview	104
ACH Dual Control	105
ACH Dual Control Set Up	105
Initiating ACH via Dual Control	106
Wire Dual Control	108
Wire Dual Control Set Up	108
Initiating a Wire via Dual Control	109
Positive Pay	110
Overview	110
Check Positive Pay	111
Entering Your Checks (Not Available on the Mobile App)	112
Manage CSV Upload Templates	115
Creating a Delimited Template	116
Creating a Fixed Position Template	117
Editing a Template	118
Deleting a Template	119
Upload Issued Item File	120
Working Check Exceptions	123
ACH Positive Pay	124
Managing Filters	124
Working ACH Exceptions	125
Reports	126
Reports Overview	126
Prior Day	126
Current Day	127
Activity	128
Positive Pay	129
Bill Pay Quick Links	130
Overview	130
Payees	131
Adding a Person	131
Adding a Company	133
Editing a Payee	134
Deleting a Payee	135
Payments	136
Adding a Bill	136
Making a One-Time or Recurring Payment	138
Paying a Bill	138
Paying a Person	140
Making Multiple Payments	142
Paying Multiple Bills	142
Paying Multiple People	144
Payment Activity	146
Editing a Pending Payment	146
Deleting a Pending Payment	148
Bill Pay Portal	150
Bill Pay Portal Overview	150
Add a Payee	152
Company	152
Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information	154
Individual Electronic Payments: If You Have an Individual’s Account Information	156
Individual Check Payments	158
Activate a Payee	160
Import Payees	161
Edit a Payee	164
Delete a Payee	165
Add and Manage Categories	166
Single Payment	167
Edit or Stop a Single Payment	168
Create a Recurring Payment	169
Edit or Stop a Recurring Payment	171
Payment Approval	173
Add a Transfer Account	174
Delete or Edit a Transfer Account	175
One-Time Transfer	176
Edit or Stop a Single Transfer	177
Recurring Transfers	178
Edit or Stop a Recurring Transfer	179
Transfer Approval	181
Calendar	182
Company Profile	183
Delete or Edit Bill Pay Accounts	184
Modify User Permissions	185
Personal Profile	186
e-Notifications	187
Events	187
Logout	188
Recurring	189
Reminders	190
Reports	191

Made with FlippingBook - professional solution for displaying marketing and sales documents online