Pueblo Bank and Trust Bank Business Online User Guide for Desktop

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Published by Murphy & Company, Inc. 13610 Barrett Office Dr

St. Louis, MO 63021 www.mcompany.com

© 2009-2020 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Malauzai Software, Inc. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Getting Started

Welcome to PB&T Biz! Whether you are at home or the office using a mobile phone, tablet or laptop, we strive to make your PB&T Biz experience easy and convenient. By adding powerful commercial products and features, PB&T provides you with the complex tools your business needs to achieve its goals. PB&T Biz shares similar features with our personal accounts, however this guide is designed to direct you through only business features. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the PB&T Biz process. If you have additional questions, contact us at 1-888-728-3550.

Table of Contents Getting Started

PB&T Biz Overview........................................................................................................6 Users........................................................................................................................................ 6 Recipients................................................................................................................................ 6 Transaction Type Overview..........................................................................................7 PB&T Biz Transaction Types.................................................................................................. 7 Business Banking Users Overview..............................................................................................................8 Manage Users Overview........................................................................................................ 9 Adding a New User .............................................................................................................. 10 Part 1 of 3: Establishing Transaction Type Entitlements................................................. 12 Part 2 of 3: Disabling a Transaction Type.......................................................................... 13 Part 3 of 3: Editing Approval Limits for a Transaction Type............................................ 14 Editing an Existing User’s Entitlements.....................................................................15 Recipient Overview......................................................................................................16 Adding a Recipient............................................................................................................... 17 ACH Only—Entering Information....................................................................................... 18 Domestic Wires Only—Receiving Bank Detail.................................................................. 20 Domestic Wires Only—Receiver and Intermediary Detail............................................... 23 International Wires Only—Beneficiary Bank Detail......................................................... 24 International Wires Only—Receiver and Intermediary Detail........................................ 27 Review.................................................................................................................................... 28 Editing a Recipient.......................................................................................................29 Deleting a Recipient....................................................................................................30 Creating an ACH Batch Payee List.............................................................................31 Importing an ACH Batch from File. ...........................................................................35 Import ACH File..................................................................................................................... 35 Import Delimited File........................................................................................................... 37 Import Fixed Length File...................................................................................................... 41 Creating a New Payment............................................................................................44 Create a Payment................................................................................................................. 44 Make Batch Payment........................................................................................................... 47 ACH Batch Upload.......................................................................................................50 Editing a Batch.............................................................................................................54 Deleting a Batch. .........................................................................................................55 Pay Again......................................................................................................................56 Activity...........................................................................................................................57 Editing a Transaction........................................................................................................... 58 Deleting a Transaction......................................................................................................... 58 Viewing, Approving or Denying a Transaction.........................................................59

Bill Pay Home Page Overview..................................................................................................61 Add a Payee..................................................................................................................63 Company............................................................................................................................... 63 Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information........................................................................................................................... 65 Individual Electronic Payments: If You Have an Individual’s Account Information...... 67 Individual Check Payments................................................................................................. 69 Activate a Payee.................................................................................................................... 71 Import Payees..............................................................................................................72 Edit a Payee..................................................................................................................75 Delete a Payee.............................................................................................................76 Add and Manage Categories......................................................................................77 Single Payment............................................................................................................78 Edit or Stop a Single Payment....................................................................................79 Create a Recurring Payment......................................................................................80 Edit or Stop a Recurring Payment.............................................................................82 Payment Approval.......................................................................................................84 Add a Transfer Account..............................................................................................85 Delete or Edit a Transfer Account.............................................................................86 One-Time Transfer......................................................................................................87 Edit or Stop a Single Transfer. ...................................................................................88 Recurring Transfers.....................................................................................................89 Edit or Stop a Recurring Transfer..............................................................................90 Transfer Approval........................................................................................................92 Add an Employee. .......................................................................................................93 Edit or Deactivate an Employee.................................................................................95 Schedule Payroll..........................................................................................................97 Edit Scheduled Payroll................................................................................................99 Schedule Extra Payroll............................................................................................. 100 View Past Payroll...................................................................................................... 102 Edit or Stop Scheduled Payroll. .............................................................................. 103 Payroll Approval....................................................................................................... 106 Calendar.................................................................................................................... 107 Company Profile....................................................................................................... 108 Delete or Edit Bill Pay Accounts.............................................................................. 109 Modify User Permissions......................................................................................... 110 Personal Profile........................................................................................................ 111

e-Notifications........................................................................................................... 112 Events................................................................................................................................. 112 Logout................................................................................................................................. 113 Recurring............................................................................................................................ 114 Reminders.......................................................................................................................... 115 Reports...................................................................................................................... 116 Deposit Capture Introduction...................................................................................................... 117 Accessing the Application........................................................................................ 117 User Terminology..................................................................................................... 117 Available Resources................................................................................................. 118 Deposit Capture Process Workflow............................................................... 119 System Requirements...................................................................................... 120 For the PC:................................................................................................................. 120 For Microsoft® Windows®:.................................................................................... 120 Installing Microsoft Components................................................................... 122 Trusted Sites............................................................................................................. 122 Installing Remote Deposit Scan Service......................................................... 124 Uninstalling Existing Scanner Drivers.................................................................... 124 Installing Remote Deposit Scan Service................................................................ 125 Installing Your Scanner............................................................................................ 127 Solution Overview............................................................................................ 130 Administration Administrator Overview................................................................................... 132 Logging In: Admin User.................................................................................... 133 Creating a Secret Question..................................................................................... 134 Updating the Admin Profile.................................................................................... 135 Adding a User.................................................................................................... 136 User Troubleshooting Tips...................................................................................... 136 Enabling Remote Deposit Features for a User Profile......................................... 139 Edit Users - Manage Users, Delete Users, and Reset Passwords....................... 140 Unlocking a User Profile.......................................................................................... 141 Listing Deleted Profiles............................................................................................ 141 Processing Remote Deposits Creating a Deposit............................................................................................ 142 Editing a Batch.................................................................................................. 144 Editing a Batch Total........................................................................................ 145 Performing a MICR Repair............................................................................... 146 Keying in a Dollar Amount............................................................................... 147

Deleting an Item............................................................................................... 148 Deleting a Batch................................................................................................ 149 Submitting a Deposit. ...................................................................................... 150 Adding to a Deposit.................................................................................................. 152 Closing a Deposit...................................................................................................... 152 Deleting a Deposit ................................................................................................... 152 Notifications.............................................................................................................. 153 Reporting Remote Deposit Application Reporting......................................................... 154 Viewing Deposits...................................................................................................... 154 Printing Images of Items......................................................................................... 155 Searching for an Item.............................................................................................. 156 Report Commonalities..................................................................................... 157 Transaction Status Summary.......................................................................... 158 Transaction Status Report .............................................................................. 160 Editing a Transaction. ...................................................................................... 162 Voiding a Transaction...................................................................................... 163 Resolving a Transaction................................................................................... 164 The Reports Page. ............................................................................................ 165 Using the Report Builder Utility...................................................................... 166 Report Results........................................................................................................... 169 Additional Reports............................................................................................ 170 Deposit Results ........................................................................................................ 170 Credits and Debits PDF Report .............................................................................. 171 Standard Reports..................................................................................................... 172 Mobile Deposit Mobile Solution Overview............................................................................... 173 Mobile Solution Privileges and Roles..................................................................... 173 Logging In to the Mobile App.......................................................................... 174 Making a Mobile Deposit................................................................................. 175 Viewing Mobile Deposit History...................................................................... 177

Getting Started

PB&T Biz Overview Whether you’re an enterprise, large corporation or small organization, our flexible PB&T Biz can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience our state-of-the-art system! Users If your business only needs one person with access to PB&T Biz, you can set up a single login ID and password. This is typical for small companies who primarily use basic Online Banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. You can customize which employees get access to different features within PB&T Biz by establishing user entitlements. Recipients Recipients are people or businesses to whom you send or request money using a payment feature offered through PB&T Biz. After creating a profile for each recipient, you can choose the method to send them money and view the respective transaction details. Each created recipient saves within the system, so you can quickly and easily make future payments.

Getting Started: PB&T Biz Overview

Getting Started

Various types of payment methods are offered through PB&T Biz including wire and ACH transfers. Though both methods are quick, electronic payments, wires are the fastest way to transfer money between accounts. ACH transactions can be sent as a single or batch process and funds are generally not available until the next business day. Please contact us at 1-888-728-3550 for a full list of wire and ACH fees or if you have any questions. PB&T Biz Transaction Types Transaction Type Overview

Type

Description

Upload a NACHA-formatted file.

ACH Upload

ACH Payment

Send a payment to one recipient.

ACH Batch

Send a payment to several recipients.

ACH Receipt

Initiate a payment from one recipient.

ACH Collection

Initiate a payment from several recipients.

Import a list of recipients and amounts.

ACH Import

Domestic Wire

Send a wire to a recipient within the US.

Send a wire to a recipient in a different country. Create batches with sensitive information that will prevent additional ACH operators from seeing sensitive information. Send payroll to several recipients. If a recipient has more than one account, you can split that payment into several accounts.

International Wire

Payroll/ Restricted Batch

Getting Started: Transaction Type Overview

Business Banking

Users Overview

Depending on your number of employees, owners and company policies, PB&T Biz lets you set up multiple users with different responsibilities. New users can be created with their own unique login IDs and passwords. Each user is assigned a set of user entitlements that permits or prevents them from performing certain actions such as: • Sending or drafting payments and creating templates for certain transaction types. • The number of approvals that can be completed in a day or the dollar amount in a specific transaction. • Accessing specific accounts from multiple entities. • Managing recipients, users, subsidiaries and templates. Authorized users can set up the features, accounts and entitlements each user needs to do their job. Establishing these entitlements gives users permission to perform specific tasks, helping you manage your business and making it run as smoothly as possible.

Business Banking: Users Overview

Manage Users Overview The Manage Users page lets you view all your existing users in one easy place. From here, you can create users, edit entitlements and oversee your employees on a day-to-day basis. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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A. In the sidebar, click Manage Users . B. View the name of each user on the left side of your screen. C. You can use the search bar to find a specific user. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J2

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Business Banking: Users Overview

Adding a New User An authorized user with Manage Users entitlements can set up a new user by first creating a profile, a unique login ID and password. Once you establish a user and their login credentials, you can begin assigning user entitlements.

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1. In the sidebar, click Manage Users . 2. Click the icon. 3. (Optional) Click on the image in the upper left-hand corner to add an avatar then click the icon to upload an image. 4. Enter the user’s first name, last name and email address. 5. Create a new login ID for the user and enter and confirm a password following our guidelines. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a Note : Usernames must be between 6-2 characters. Passwords must be between 8-45 characters. Including at least 1 upper and 1 lower case letter. Include at least 1 number and at least 1 special character. J1 J2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J2

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Business Banking: Users Overview

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6. Enter the user’s phone number and select either SMS or Phone from the drop-down. 7. Enter the user’s street address, zip code, city and state. 4d 5d 6d 7d 8d 9d J O P Q R S T Y Z E F G H I

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Business Banking: Users Overview

Part 1 of 3: Establishing Transaction Type Entitlements You can start assigning or editing a user’s entitlements based on which responsibilities and limitations a user should have regarding certain transactions. Here you can also change a user’s transaction limits.

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1. Choose whether a user can view a specific feature by dragging the transaction to the “+Drag Feature to View” box. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Users Overview

Part 2 of 3: Disabling a Transaction Type If a user should not have access to a certain transaction type such as payroll or wires, an authorized user can disable those entitlements for individual users.

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1. Disable a user’s ability to view a specific transaction by dragging the feature to the “+Drag Feature to Hide” box.

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Business Banking: Users Overview

Part 3 of 3: Editing Approval Limits for a Transaction Type To give you peace of mind, a user’s approval limits can be adjusted, so you never have to worry about the dollar amount or number of transactions they make. You can set these restrictions for a daily basis as well as per account.

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1. Click the icon to show the limits for a feature. 2. Edit the maximum amounts a user can send and the maximum number of transactions a user can perform. 3. Click the Save button when you are finished making changes. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Business Banking: Users Overview

Business Banking

Authorized users with the Manage Users entitlement can make changes to existing users at any time. This is especially beneficial if someone’s job title changes or their approval limits need to be adjusted. Editing an Existing User’s Entitlements

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Note : For more details on editing user entitlements, visit page 12.

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Business Banking: Editing an Existing User’s Entitlements

Business Banking

A recipient is any person or company you can pay or collect payments from. For easy access on the Recipient Management page, you can set up individual profiles so funds can be sent to or collected from a recipient. After they are created, you can include them in multiple payments or templates. Recipient Overview

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• Reference Number • Account Number • Account Type • Payment Methods

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Business Banking: Recipient Overview

Adding a Recipient If you are assigned the Payee Management entitlement, you will need to set up your recipients before you can send payments. In order to add a recipient, you will need to have their contact and account information in hand.

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A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11 1 13 14 15 16 21 22 2 24 25 26 1 2 3 4 5 6

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

1. In the sidebar, click Business Payments . 2. Click the Add recipients button. 3. Click the Create Payee button. 4. Use the drop-down to select a transfer type. 5. Click the Next button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J2

1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c K L M N O P U V W X Y Z A B C D E F 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c K L M N O P Q U V W X Y Z A B C D E F G 11a 12a 13a 14a 15a 16 11b 12b 13b 14b 15b 16 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

ACH Only—Entering Information When adding a payee who will only receive ACH payments, you will need to provide additional information for that recipient.

1. Check the box next to ACH. 2. Use the drop-down to select either consumer or business. 3. Enter their name. 4. (Optional) Enter their email and reference number. 5. Enter their account number. 6. Use the drop-down to select an account type. 7. Enter their ACH routing number. 8. Click the Next button. J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 1a 2a 3a 4a 5a 6 7 8 9a 0b 1b 2b 3b 4 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 13 14 15 16 17 18 19 20 23 24 25 6 27 28 29 30 3 4 5 6 7 8 9 0 3a 4a 5a 6 7a 8a 9 10b 3b 4b 5 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 13a 14a 15a 16a 17a 18a 19a 20a 13b 14b 15b 16b 17b 18b 19b 20b 3d 4d 5d 6d 7d 8d 9d J M N O P Q R S T W X Y Z C D E F G H I C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 1a 2a 3a 4a 5a 6a 7a 8a 9a 10 1b 2b 3b 4b 5b 6b 7b 8b 9b 10 1c 2c 3c 4c 5c 6c 7c 8c 9c 10 1d 2d 3d 4d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 4 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 0 1b 2b 3 4 5 6 7 8 9 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 0a 1a 2a 3 4 5 6 7 8 9

11a 12a 13a 14a 15a 16a 17a 18a 19a 2

11b 12b 13b 14b 15b 16b 17b 18b 19b 20

J A1 B1 C1 D1 E1 F1 G1 H1 I1 J A2 B2 C2 D2 E2 F2 G2 H2 I2 J A3 B3 C3 D3 E3 F3 G3 H3 I3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A3 B3 C3 D3 E3 F3 G3 H3 I3 C2 D2 E2 F2 G2 H2 I2 J2

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

C3 D3 E3 F3 G3 H3 I3

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

10 17 18 19 20 27 28 29 30 7 8 9 J Q R S T G H I

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

9. Enter a company entry description. (1 character limit) 10. Click the Next button.

10a a 7a 8a 9a 10b b 7b 8b 9b 10c c 7c 8c 9c 10d d 7d 8d 9d

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d Note : The Company Entry Description is a short (12-character) description that informs the receiver of the transaction’s purpose. The receiver will be able to see this description. For example: payroll, purchase or gas bill. The value entered in this field will be used to populate the Batch Header’s Company Entry Description field in the file when initiating a single-entry transaction. This field is overwritten by the batch description if the user associates the recipient to a batch created within our system. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

6a 17a 18a 19a 20a

b 17b 18b 19b 20b

1 G1 H1 I1

2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1

3 G3 H3 I3

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

Domestic Wires Only—Receiving Bank Detail A beneficiary financial institution is the final institution to receive funds. Depending on the transfer method you selected in Part 1, you will need to provide receiving bank information.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 10a

11b 12b 13b 14b 15b 16b 17b 18b 19b 10b

A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11 1 13 14 15 16 21 22 2 24 25 26 1 2 3 4 5 6

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

Business Banking: Recipient Overview

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 0 3a 4a 5a 6 7 8 9a 3b 4b 5b 6 7 8 9 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d J M N O P Q R S T W X Y Z C D E F G H I 10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10 4c 5c 6c 7c 8c 9c 10d 4d 5d 6d 7d 8d 9d J N O P Q R S T X Y Z D E F G H I 10 16 17 18 19 20 26 27 28 29 30 6 7 8 9 J P Q R S T Z F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13 14 15 16 7 18a 19a 20a 11 12 13 14 15 16 7 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 12a 13a 14a 15a 16a 17a 18a 19a 20a A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 12b 13b 14b 15b 16b 17b 18b 19b 20b B1 C1 D1 E1 F1 G1 H1 I1 13a 14a 15a 16a 17a 18a 19a 20a 13b 14b 15b 16b 17b 18b 19b 20b 14a 15a 16a 17a 18a 19a 20a 6a 7a 8a 9a 10b 6b 7b 8b 9b 10c 6c 7c 8c 9c 10d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 C2 D2 E2 F2 G2 H2 I2 C1 D1 E1 F1 G1 H1 I1 14b 15b 16b 17b 18b 19b 20b B3 C3 D3 E3 F3 G3 H3 I3 C2 D2 E2 F2 G2 H2 I2 D1 E1 F1 G1 H1 I1 16a 17a 18a 19a 20a

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 J2

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

1. Check the box next to Wire. 2. Use the drop-down to select either consumer or business. 3. Enter the name of the person or business receiving the wire. 4. Enter the contact name; if sending to a person, enter same name from step 3. 5. (Optional) Enter the email and reference number. 6. Enter the phone number and fax number. 7. Enter the account number. 8. Use the drop-down to select an account type. 9. Enter the address. J1 J2 J3 J1 J2 J3 J1 J2 J3 10 J1 J2 J3 J1 J2 J3 0a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

C3 D3 E3 F3 G3 H3 I3 D2 E2 F2 G2 H2 I2 16b 17b 18b 19b 20b D3 E3 F3 G3 H3 I3 F1 G1 H1 I1 J1

F2 G2 H2 I2

F3 G3 H3 I3

Business Banking: Recipient Overview

10 17 18 19 20 27 28 29 30 7 8 9 J Q R S T G H I 10a 7a 8a 9a 10b 7b 8b 9b 10c 7c 8c 9c 10d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 K L M N O U V W X Y A B C D E 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c

10. Enter the beneficiary financial institution’s routing number. The bank’s name will auto populate. 11. Enter the beneficiary financial institution’s address. 12. Click the Next button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d Note : Incorrect receiving bank details are the main reason wire transfers get rejected. Wires are considered a final method of payment and may not be recalled if incorrect information is entere . Be sure the wiring instruction data is accurate. J1 J2 J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J3

17a 18a 19a 20a

17b 18b 19b 20b

G1 H1 I1

G2 H2 I2

G3 H3 I3

1d 2d 3d 4d 5d

11a 12a 13a 14a 15

11b 12b 13b 14b 15b

A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3

Business Banking: Recipient Overview

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