Northwest Personal Online Banking User Guide

PERSONAL ONLINE BANKING USER GUIDE

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Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2021 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Northwest Bank Online and Mobile Banking! Whether you’re an everyday user or you’ve never logged in, we designed this guide to help you take advantage of all the simple, fast and secure tools and features that are at your fingertips, 24/7, from any smartphone, tablet or PC. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 877-672-5678.

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Table of Contents Getting Started

New User Enrollment....................................................................................................8 Logging Off.............................................................................................................................. 9 Unlock/Forgot Password. ...........................................................................................10 Retrieve a Forgotten User ID......................................................................................12 Accounts Account Summary Overview......................................................................................14 Credit Score..................................................................................................................15 Account Activity Overview..........................................................................................16 Manage Cards..............................................................................................................18 Lock Card/Unlock Card........................................................................................................ 18 Report Lost or Stolen Card.................................................................................................. 19 Card Limits. ..................................................................................................................20 International Transactions.................................................................................................. 20 Region Limits......................................................................................................................... 21 Block Merchant Types.......................................................................................................... 23 Block Transaction Types...................................................................................................... 24 Transaction Amount Limits................................................................................................. 25 Card Alerts....................................................................................................................26 Money Insights. ...........................................................................................................27 Money Insights Initial Setup.......................................................................................29 Linking an Account............................................................................................................... 29 Categorizing Transactions................................................................................................... 30 Splitting a Transaction......................................................................................................... 31 Spending Overview. ............................................................................................................. 32 Spending: Recategorizing a Transaction. .......................................................................... 33 Budgets Overview. ............................................................................................................... 35 Auto-generated Budgets. .................................................................................................... 36 Budgets From Scratch.......................................................................................................... 36 Editing or Deleting a Budget............................................................................................... 37 Managing Budgets. .............................................................................................................. 38 Trends Overview................................................................................................................... 39 Debts Overview. ................................................................................................................... 40 Net Worth Overview............................................................................................................. 41 Goals Overview..................................................................................................................... 42 Creating a Goal..................................................................................................................... 43 Savings................................................................................................................................... 44 Debt Payoff. .......................................................................................................................... 45 Retirement. ........................................................................................................................... 46

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Viewing Your Statements. ..........................................................................................47 Stop Payment Request. ..............................................................................................50 Single Check ......................................................................................................................... 50 Multiple Checks . .................................................................................................................. 51 Stop Payment History ......................................................................................................... 52 Hide/Unhide Accounts................................................................................................53 Security Protecting Your Information......................................................................................54 General Guidelines............................................................................................................... 54 Login ID and Password........................................................................................................ 54 Fraud Prevention.................................................................................................................. 54 Profile Updates............................................................................................................55 Change User ID..................................................................................................................... 55 Change Password................................................................................................................. 56 Email Address....................................................................................................................... 57 Contact Information............................................................................................................. 58 Security Questions. .............................................................................................................. 59 Change Language................................................................................................................. 60 Message Overview. .....................................................................................................61 Sending a Secure Message.........................................................................................62 Transfer Money Make a Transfer...........................................................................................................63 Transfer History Overview. ........................................................................................65 Editing Transfers..........................................................................................................66 Canceling Transfers.....................................................................................................67 Deposit Only Accounts ...............................................................................................68 Edit Deposit Only Accounts................................................................................................. 69 Delete Deposit Only Accounts............................................................................................ 70 Adding a Personal External Account.........................................................................71 Verifying a Personal External Account......................................................................73 Editing External Accounts.................................................................................................... 74 Deleting External Accounts................................................................................................. 75 Bill Pay Overview.......................................................................................................................76 Creating a Payee..........................................................................................................77 Known Company.................................................................................................................. 77 Unknown Company. ............................................................................................................ 77 Person.................................................................................................................................... 81

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Editing a Payee.............................................................................................................83 Deleting a Payee..........................................................................................................84 eBills..............................................................................................................................85 Scheduling Payments..................................................................................................86 Automatic Payments...................................................................................................87 Editing Pending Payments..........................................................................................89 Canceling Pending Payments.....................................................................................90 Viewing Transaction Details.......................................................................................91 Single Transaction................................................................................................................ 91 Multiple Transactions. ......................................................................................................... 92 Creating a Reminder...................................................................................................94 Managing Reminders..................................................................................................96 Editing Reminders.......................................................................................................97 Deleting Reminders.....................................................................................................98 Moving Payments........................................................................................................99 Editing Account Name. ............................................................................................ 100 Deleting an Account................................................................................................. 101 Zelle® Setup.......................................................................................................................... 102 Initial Setup. ....................................................................................................................... 102 Adding a Recipient. ........................................................................................................... 103 Send Money with Zelle ®............................................................................................................................................................ 104 Request Money with Zelle ®................................................................................................................................................... 106 Split Payment with Zelle ®........................................................................................................................................................ 107 Zelle ® Settings. .......................................................................................................... 108 Services Text Banking. ............................................................................................................ 109 Mobile Nicknames............................................................................................................. 109 Register Phone Number................................................................................................... 110 Order Checks. ........................................................................................................... 113 Intuit WebConnect. .................................................................................................. 114 Secure Forms............................................................................................................ 115 Deposits Mobile Deposits ....................................................................................................... 116 Deposit History ........................................................................................................ 117

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Alerts Security & Card Alerts.............................................................................................. 118 Secure Message Alert. ...................................................................................................... 120 Editing Alerts...................................................................................................................... 121 Canceling Alerts................................................................................................................. 122 Account Alerts........................................................................................................... 123 Adding Recipients.............................................................................................................. 123 Deleting Recipients............................................................................................................ 125 Adding Alerts...................................................................................................................... 126 Editing Alerts...................................................................................................................... 127 Deleting Alerts. .................................................................................................................. 128 Settings Fast Balances. ........................................................................................................... 129 Authorized Device Enrollment................................................................................ 130 Enroll an Authorized Device............................................................................................. 130 Unenroll an Authorized Device........................................................................................ 131 Authorized Devices. ................................................................................................. 132 Authorized Apps....................................................................................................... 133 Accepted Disclosures............................................................................................... 134 User Activity. ............................................................................................................. 135

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Getting Started New User Enrollment

If you’re new to Online Banking with Northwest, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type “northwest.bank” into your browser. 2. Click the Log In button. 3. Click the “Enroll Now” link. 4. Review and accept the personal online banking agreement. 5. Fill out the registration form with the required information and click the Submit button.

Note : The details you provide are verified by comparing them to your contact information in our system. If the information does not match, call us at 877-672-5678 to update your profile.

6. Choose the contact method that allows Northwest to reach you immediately with a confirmation code. This numbered code is only valid for a short time, and you will need to request a new one if it expires. 7. Enter the confirmation code and click the Submit button. 8. Create a user ID and password, then click the Register button. 9. Click the Continue button. 10. Select and answer your security questions. 11. Review your security questions and answers, and click the Submit button. 12. Congratulations! You have successfully logged in to Online Banking! If you have any questions or concerns, call us at 877-672-5678.

Getting Started: New User Enrollment

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Getting Started

Logging In After your first-time enrollment, logging in is easy and only requires your user ID and password. If you are logging in on a device that is not recognized you will be prompted to enter a confirmation code.

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11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 1a a 1b 2b 1c 2c 11a 12a 11 12 1d 2d 1a 2a 3a 4a 5a 6a 7a 8 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c A1 B1 A2 B2 A3 B3 11a 12a 13a 14a 15a 16a 17a 18 11b 12b 13b 14b 15b 16b 17b 18 1d 2d 3d 4d 5d 6d 7d 8d 9d 1d 2d 3d 4d 5d 6d 7d 8 A1 B1 C1 D1 E1 F1 G1 H A2 B2 C2 D2 E2 F2 G2 H A3 B3 C3 D3 E3 F3 G3 H 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

1. Click the Log In button. 2. Enter your user ID and password. 3. Click the Log In button.

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Click the “Unlock/Forgot Password” link to unlock your account. Go to page 10 for more information.

Logging Off For your security, you should always log off when you finish your Online Banking session. We may also log you off due to inactivity. 1. Click the “Log Out” link in the upper right hand corner. 2. Close your internet browser.

Getting Started: New User Enrollment

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Getting Started Unlock/Forgot Password

If you happen to forget your password, you can easily reestablish a new one from the Northwest Home page—no need to call us!

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1. Click the Log In button. 2. Click the “Unlock/Forgot Password” link. 3. Fill out the required information and click the Submit button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

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Getting Started: Unlock/Forgot Password A3 B3 C3 D3 E3 F3 G3 H3 I3

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10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1 J2 J3

4. Choose the contact method that allows Northwest to reach you immediately with a confirmation code. 5. Enter the confirmation code and click the Submit button. 6. Create a new password based on our password requirements, and click the Set Password button when you are finished. 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Getting Started: Unlock/Forgot Password

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Getting Started Retrieve a Forgotten User ID

If you happen to forget your user ID, you can easily retrieve it from the Northwest Home page.

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1. Click the Log In button. 2. Click the “Forgot User ID?” link. 3. Fill out the required information and click the Submit button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J3

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Getting Started: Retrieve a Forgotten User ID A3 B3 C3 D3 E3 F3 G3 H3 I3

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 12 1 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J3

4. Choose the contact method that allows Northwest to reach you immediately with a confirmation code. 5. Enter the confirmation code and click the Submit button. 6. Your user ID will be emailed to you. Click the OK button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I

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Getting Started: Retrieve a Forgotten User ID

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Accounts

Account Summary Overview After logging in, you are taken directly to the Account Summary page. Here you can view the balances in your Northwest accounts, see your account history and more!

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 I1 A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2 J1 J2

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J1 A. The navigation bar appears across the top of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down. B. Your Northwest accounts are displayed with their available balances. C. Sort your accounts by clicking the “Balance” header. D. If you click an account name, you are taken to the Account Activity page. You can also click the Accounts tab and then click Account Activity . J2 J3 J3 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Accounts: Account Summary Overview

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Accounts Credit Score

Keep an eye on credit score and credit report changes with real-time credit monitoring.

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Accounts: Credit Score 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 9 1c 2c 3c 4c 5c 6c 7c 8c K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 1a 2a 3a 4a 5a 6a 7 1b 2b 3b 4b 5b 6b 7 1c 2c 3c 4c 5c 6c 7 11 12 13 14 15 16 17 18 1 21 22 23 24 25 26 27 28 2 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 1 11b 12b 13b 14b 15b 16b 1 1d 2d 3d 4d 5d 6d 7 A1 B1 C1 D1 E1 F1 G A2 B2 C2 D2 E2 F2 G A3 B3 C3 D3 E3 F3 G 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c 11 12 13 14 15 16 1 21 22 23 24 25 26 2 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11a 12a 13a 14a 15a 11b 12b 13b 14b 15b 1d 2d 3d 4d 5d

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1. Click the Show my Score button. 2. Enter the required information. 3. Read and accept the credit score disclosure. 4. Click the Continue button to view your credit score information. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

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Accounts Account Activity Overview

Selecting a Northwest account on the Account Summary page takes you to the Account Activity page, where you can view every transaction pertaining to that account. Transactions can be searched by date range, type of transaction, description, check number or transaction amount range. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

11 12 13 1 21 22 23 2 1 2 3 K L M N O P Q R U V W X Y Z A B C D E F G H 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 11a 12a 13a A1 B1 C1 D1 E1 F1 G1 H A2 B2 C2 D2 E2 F2 G2 H A3 B3 C3 D3 E3 F3 G3 H 1a 2a 3a 4a 5a 6a 7a 8a 9 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9 11a 12a 13a 14a 15a 16a 17a 18a 19 11b 12b 13b 14b 15b 16b 17b 18b 19 1d 2d 3d 4d 5d 6d 7d 8d 9 A1 B1 C1 D1 E1 F1 G1 H I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 1d 2d 3d A1 B1 C1 A2 B2 C2 A3 B3 C3 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 2 1 2 3 4 5 6 7 8 1a 2a 3a 4a 5a 6a 7a 8 1b 2b 3b 4b 5b 6b 7b 8 1c 2c 3c 4c 5c 6c 7c 8 11a 12a 13a 14a 15a 16a 17a 1 11b 12b 13b 14b 15b 16b 17b 1 1d 2d 3d 4d 5d 6d 7d 8 1a 2a 3a 1b 2b 3b 1c 2c 3c K L M U V W A B C

10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I 10 11 12 13 14 5 6 7 8 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 16 7 18 9 20 5 26 27 28 29 30 6 7 8 9 J P Q R S T Z F G H I 10 1 12 13 14 15 16 17 18 19 20 1 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 10a a 2a 3a 4a 5a 6a 7a 8a 9a 10b b 2b 3b 4b 5b 6b 7b 8b 9b 10c c 2c 3c 4c 5c 6c 7c 8c 9c 10d d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 4d 5d 6d 7d 8d 9d a 14a 15a 16a 17a 18a 19a 20a 10a 6 7 8 9 b 14b 15b 16b 17b 18b 19b 20b 10b 6 7 8 9 10c c 6c 7c 8c 9c 10d d 6d 7d 8d 9d J1 1 D1 E1 F1 G1 H1 I1 J2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b a 16a 17a 18a 19a 20a 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J1 b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1 B1 C1 D1 E1 F1 G1 H1 I1 A3 B3 C3 D3 E3 F3 G3 H3 I3 J2 b 16b 7b 8b 9b 20b 1 F1 G1 H1 I1 2 F2 G2 H2 I2 J1 J3 J1 J2 J3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

J2

J3 3 F3 G3 H3 I3 2 B2 C2 D2 E2 F2 G2 H2 I2 3 B3 C3 D3 E3 F3 G3 H3 I3

J3

Accounts: Account Activity Overview

17

A. On the Account Summary page, you can click on an account name to view the Account Activity page. You can also click the Accounts tab and then click Account Activity . B. This section provides you with additional account details, which could include Account Name, Account Nickname, Account Number, Date Opened, Interest Rate, Year to Date Interest, Last Deposit Date, Last Deposit and Account Balance. C. To change an Account Nickname, click the “Change” link in the Account Details section. D. Click the “Show Full Account” link to view the full account number. E. Account History shows the last 30 days of transactions for this account by default. Transactions can be searched by date range, type of transaction, description, check number or transaction amount range. F. Export your transactions as a CSV file by clicking the “Spreadsheet” link. G. Sort your accounts by clicking the “Date,” “Description,” “Withdrawals” or “Deposits” headers. H. Click the icon to view the check image associated with this transaction.

Accounts: Account Activity Overview

18

Accounts Manage Cards

Our card management feature helps you control your cards by giving you the ability to disable and enable each card as well as set limits for how and where your cards are used. You can also create alerts to notify you when your card is used for all or certain types of transactions. Lock Card/Unlock Card This option prevents your card from being used for new transactions. Pending and recurring transactions won’t be affected. You can unlock your card at any time.

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4a 1b 2b 3b 4b 1c 2c 3c 4c

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Use the toggle to Lock Card/Unlock Card.

1d 2d 3d 4d

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

Accounts: Manage Cards A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

19

Report Lost or Stolen Card This option sends a message to Member Service reporting the loss of your card. After you send the message, your card will be blocked automatically.

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 2 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Click the Report Lost or Stolen Card tab. 3. Check the box to receive a notification when a response is sent to this message. 4. Click the Send button. J1 J2 J3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d a 2a 13a 14a 15a 16a 17a 18a 19a 20a

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a b 2b 3b 4b 5b 6b 7b 8b 9b 20b

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1 B1 C1 D1 E1 F1 G1 H1 I1 J1

A1 B1 C1 D1 E1 F1 G1 H1 I1 B2 C2 D2 E2 F2 G2 H2 I2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 B3 C3 D3 E3 F3 G3 H3 I3 J2

J1

Accounts: Manage Cards

J2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

20

Accounts

Limit how and where your card can be used. International Transactions Prevent your card from being used outside the United States. Online transactions won’t be blocked. Card Limits

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4a 1b 2b 3b 4b 1c 2c 3c 4c

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 11a 12a 13a 14a 15 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d A3 B3 C3 D3 E3 F3 G3 H3 I3 J2

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Click the Set Card Limits tab. 3. Check the box to block international transactions. J1

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

Note : The Block International Transactions and Set Region Limit options cannot be used at the same time. To use one, you must turn off the other. J3

12a 13a 14a 15a 16a 17a 18a 19a 20a

12b 13b 14b 15b 16b 17b 18b 19b 20b

Accounts: Card Limits B2 C2 D2 E2 F2 G2 H2 I2 1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

J3

B3 C3 D3 E3 F3 G3 H3 I3

21

Region Limits Prevent your card from being used outside a geographic region that you specify. In-store purchases at locations outside the region will be declined.

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 2. Click the Set Card Limits tab. 3. Click the Set Region Limit tab. 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card.

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3 a 12a 13a 14a 15a 16a 17a 18a 19a 20a

b 12b 13b 14b 15b 16b 17b 18b 19b 20b

1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

2 B2 C2 D2 E2 F2 G2 H2 I2

J3

3 B3 C3 D3 E3 F3 G3 H3 I3

Accounts: Card Limits

22

10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 0 14 15 16 17 18 19 0 3 24 25 26 27 28 29 30 4 5 6 7 8 9 10a a 4a 5a 6a 7a 8a 9a 10b b 4b 5b 6b 7b 8b 9b 10c c 4c 5c 6c 7c 8c 9c 0d d 4d 5d 6d 7d 8d 9d J M N O P Q R S T W X Y Z D E F G H I 10 15 16 17 18 19 20 25 26 27 28 29 30 5 6 7 8 9 10a a 3a 4a 5a 6a 7a 8a 9a 10b b 3b 4b 5b 6b 7b 8b 9b 10c c 3c 4c 5c 6c 7c 8c 9c 10d d 3d 4d 5d 6d 7d 8d 9d a 13a 14a 15a 16a 17a 18a 19a 20a 1 C1 D1 E1 F1 G1 H1 I1 b 14b 15b 16b 17b 18b 19b 20b 1 D1 E1 F1 G1 H1 I1 10a a 5a 6a 7a 8a 9a 10b b 5b 6b 7b 8b 9b 10c 5c 6c 7c 8c 9c 10d d 5d 6d 7d 8d 9d J O P Q R S T Y Z E F G H I 2 C2 D2 E2 F2 G2 H2 I2 2 D2 E2 F2 G2 H2 I2 J3 3 C3 D3 E3 F3 G3 H3 I3 3 D3 E3 F3 G3 H3 I3 J2 b 13b 14b 15b 16b 17b 18b 19b 20b a 14a 15a 16a 17a 8a 19a 20a

11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c

4. Check the box to block transactions outside your radius. 5. Enter a location or address. 6. Use the slider to select a radius. 7. Click the Save button. J1 J2 J1

Note : The Block International Transactions and Set Region Limit options cannot be used at the same time. To use one, you must turn off the other. J3

a 15a 16a 17a 18a 19a 20a

1d 2d 3d 4d 5d 6d 7d 8d 9d

b 15b 16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17a 18a 19a

J1

1 E1 F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17b 18b 19b

J2

2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

J3

3 E3 F3 G3 H3 I3

Accounts: Card Limits

23

Block Merchant Types Prevent your card from being used at certain types of merchants. Purchases at blocked merchants will be declined.

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4

10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

a 12a 13a 14a 15a 16a 17a 18a 19a 20a

b 12b 13b 14b 15b 16b 17b 18b 19b 20b

Accounts: Card Limits 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 1d 2d 3d 4d 5d 6d 7d K L M N O P Q U V W X Y Z A B C D E F G 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7

1 B1 C1 D1 E1 F1 G1 H1 I1

2 B2 C2 D2 E2 F2 G2 H2 I2 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d 3 B3 C3 D3 E3 F3 G3 H3 I3

J2

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Click the Set Card Limits tab. 3. Click the Block Merchant Types tab. 4. Use the toggles to enable or disable merchant types. 5. Click the Save button. J3

13a 14a 15a 16a 17a 18a 19a 20a

13b 14b 15b 16b 17b 18b 19b 20b

J1

C1 D1 E1 F1 G1 H1 I1

C2 D2 E2 F2 G2 H2 I2

J2

J3

C3 D3 E3 F3 G3 H3 I3

24

Block Transaction Types Prevent your card from being used for certain types of transactions (such as ATM, e-commerce, in-store, or mail/phone order). Blocked transactions will be declined.

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4b 1c 2c 3c 4

10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c

a 12a 13a 14a 15a 16a 17a 18a 19a 20a

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Click the Set Card Limits tab. 3. Click the Block Transaction Types tab. 4. Use the toggles to enable or disable transaction types. 5. Click the Save button. J1 J2 J3

b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1 B1 C1 D1 E1 F1 G1 H1 I1 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d B2 C2 D2 E2 F2 G2 H2 I2 B3 C3 D3 E3 F3 G3 H3 I3

13a 14a 15a 16a 17a 18a 19a 20a

13b 14b 15b 16b 17b 18b 19b 20b

J1

Accounts: Card Limits C1 D1 E1 F1 G1 H1 I1 C2 D2 E2 F2 G2 H2 I2

1d 2d 3d 4d 5d 6d 7d

J2

11a 12a 13a 14a 15a 16a 17a

J3

C3 D3 E3 F3 G3 H3 I3

11b 12b 13b 14b 15b 16b 17b

25

Transaction Amount Limits Specify a maximum amount limit for each transaction. Transactions exceeding the limit will be declined.

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4

10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 0 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 4d 5d 6d 7d 8d 9d 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b B2 C2 D2 E2 F2 G2 H2 I2 13a 14a 15a 16a 17a 18a 19a 20a B3 C3 D3 E3 F3 G3 H3 I3 13b 14b 15b 16b 17b 18b 19b 20b 4a 5a 6a 7a 8a 9a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J3

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Click the Set Card Limits tab. 3. Click the Set Transaction Amount Limit tab. 4. Check the box to block transactions over a certain amount. 5. Enter the amount. 6. Click the Save button. J1 J2

1 B1 C1 D1 E1 F1 G1 H1 I1

1d 2d 3d 4d 5d 6d 7d 8d

J1

C1 D1 E1 F1 G1 H1 I1 14b 15b 16b 17b 18b 19b 20b C2 D2 E2 F2 G2 H2 I2 D1 E1 F1 G1 H1 I1 C3 D3 E3 F3 G3 H3 I3 J2 D2 E2 F2 G2 H2 I2 J1

11a 12a 13a 14a 15a 16a 17a 18a

J2

Accounts: Card Limits 11b 12b 13b 14b 15b 16b 17b 18b A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2

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J3

D3 E3 F3 G3 H3 I3

26

Accounts

This option allows you to be notified when your card is used for all or certain types of transactions. • All Transactions: Receive an alert every time a transaction is attempted using your card. • Transactions Over $_____: Receive an alert every time a transaction is attempted for an amount exceeding a limit you specify. • International Transactions: Receive an alert every time a transaction is attempted outside the United States. • Merchant Types: Receive an alert every time a transaction is attempted at certain types of merchants. • Transaction Types: Receive an alert every time certain types of transactions are attempted (such as ATM, e-commerce, in-store, or mail/ phone order). Card Alerts

11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

In the Accounts tab, click Manage Cards . 1. Use the arrows to select the appropriate card. 2. Click the Set Alerts tab. 3. For more information about creating card alerts, go to page 118. J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

1d 2d 3d 4

11a 12a 13a 14

11b 12b 13b 14

A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

Accounts: Card Alerts 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2