Northwest Personal Online Banking User Guide

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7-19-23

PERSONAL ONLINE BANKING USER GUIDE

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Getting Started

Welcome to Northwest Bank Online and Mobile Banking! Whether you’re an everyday user or you’ve never logged in, we designed this guide to help you take advantage of all the simple, fast and secure tools and features that are at your fingertips, 24/7, from any smartphone, tablet or PC. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 877-672-5678.

Table of Contents Getting Started

New User Enrollment....................................................................................................8 Logging Off.............................................................................................................................. 9 Unlock/Forgot Password............................................................................................10 Retrieve a Forgotten User ID......................................................................................12 Accounts Account Summary Overview......................................................................................14 Credit Score..................................................................................................................15 Account Activity Overview..........................................................................................16 Manage Cards..............................................................................................................17 Lock Card/Unlock Card........................................................................................................ 17 Report Lost or Stolen Card.................................................................................................. 18 Card Limits...................................................................................................................19 International Transactions.................................................................................................. 19 Region Limits......................................................................................................................... 20 Block Merchant Types.......................................................................................................... 22 Block Transaction Types...................................................................................................... 24 Transaction Amount Limits................................................................................................. 26 Card Alerts....................................................................................................................28 Money Insights............................................................................................................29 Money Insights Initial Setup.......................................................................................31 Linking an Account............................................................................................................... 31 Categorizing Transactions................................................................................................... 32 Splitting a Transaction......................................................................................................... 33 Spending Overview.............................................................................................................. 34 Spending: Recategorizing a Transaction........................................................................... 35 Budgets Overview................................................................................................................ 37 Auto-generated Budgets..................................................................................................... 38 Budgets From Scratch.......................................................................................................... 38 Editing or Deleting a Budget............................................................................................... 39 Managing Budgets............................................................................................................... 40 Trends Overview................................................................................................................... 41 Debts Overview.................................................................................................................... 42 Net Worth Overview............................................................................................................. 43 Goals Overview..................................................................................................................... 44 Creating a Goal..................................................................................................................... 45 Savings................................................................................................................................... 46 Debt Payoff........................................................................................................................... 47 Retirement. ........................................................................................................................... 48

Viewing Your Statements...........................................................................................49 Stop Payment Request...............................................................................................52 Single Check ......................................................................................................................... 52 Multiple Checks ................................................................................................................... 53 Stop Payment History ......................................................................................................... 54 Hide/Unhide Accounts................................................................................................55 Security Protecting Your Information......................................................................................56 General Guidelines............................................................................................................... 56 Login ID and Password........................................................................................................ 56 Fraud Prevention.................................................................................................................. 56 Profile Updates............................................................................................................57 Change User ID..................................................................................................................... 57 Change Password................................................................................................................. 58 Contact Information............................................................................................................. 59 Security Questions............................................................................................................... 60 Change Language................................................................................................................. 61 Message Overview......................................................................................................62 Sending a Secure Message.........................................................................................63 Transfer Money Make a Transfer...........................................................................................................64 Transfer History Overview.........................................................................................66 Editing Transfers..........................................................................................................67 Canceling Transfers.....................................................................................................68 Canceled Transfers......................................................................................................69 Deposit Only Accounts ...............................................................................................70 Edit Deposit Only Accounts................................................................................................. 71 Delete Deposit Only Accounts............................................................................................ 72 Adding a Personal External Account.........................................................................73 Verifying a Personal External Account......................................................................75 Editing External Accounts.................................................................................................... 76 Deleting External Accounts................................................................................................. 77 Bill Pay Overview.......................................................................................................................78 Creating a Payee..........................................................................................................79 Known Company.................................................................................................................. 79 Unknown Company............................................................................................................. 79 Person.................................................................................................................................... 83

Editing a Payee.............................................................................................................85 Deleting a Payee..........................................................................................................86 eBills..............................................................................................................................87 Scheduling Payments..................................................................................................88 Automatic Payments...................................................................................................89 Editing Pending Payments..........................................................................................91 Canceling Pending Payments.....................................................................................92 Viewing Transaction Details.......................................................................................93 Single Transaction................................................................................................................ 93 Multiple Transactions.......................................................................................................... 94 Creating a Reminder...................................................................................................96 Managing Reminders..................................................................................................98 Editing Reminders.......................................................................................................99 Deleting Reminders..................................................................................................100 Moving Payments.....................................................................................................101 Editing Account Name.............................................................................................102 Deleting an Account.................................................................................................103 Zelle® Setup.......................................................................................................................... 104 Initial Setup........................................................................................................................ 104 Adding a Recipient............................................................................................................ 105 Send Money with Zelle ®............................................................................................................................................................ 106 Request Money with Zelle ®................................................................................................................................................... 108 Split Payment with Zelle ®........................................................................................................................................................ 109 Zelle ® Settings. .......................................................................................................... 110 Services Text Banking.............................................................................................................111 Mobile Nicknames............................................................................................................. 111 Register Phone Number................................................................................................... 112 Order Checks............................................................................................................115 Intuit WebConnect...................................................................................................116 Secure Forms............................................................................................................117 Deposits Mobile Deposits .......................................................................................................118 Deposit History ........................................................................................................119

Alerts Security & Card Alerts..............................................................................................120 Secure Message Alert....................................................................................................... 122 Editing Alerts...................................................................................................................... 123 Canceling Alerts................................................................................................................. 124 Account Alerts...........................................................................................................125 Adding Recipients.............................................................................................................. 125 Deleting Recipients............................................................................................................ 127 Adding Alerts...................................................................................................................... 128 Editing Alerts...................................................................................................................... 129 Deleting Alerts................................................................................................................... 130 Settings Fast Balances............................................................................................................131 Authorized Device Enrollment................................................................................132 Enroll an Authorized Device............................................................................................. 132 Unenroll an Authorized Device........................................................................................ 133 Authorized Devices..................................................................................................134 Authorized Apps.......................................................................................................135 Accepted Disclosures...............................................................................................136 User Activity..............................................................................................................137

Getting Started New User Enrollment

If you’re new to Online Banking with Northwest, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type “northwest.bank” into your browser.

2. Click the Log In button. 3. Click the “Enroll Now” link.

4. Review and accept the enroll personal online banking agreement. 5. Fill out the registration form with the required information and click the Submit button.

Note : The details you provide are verified by comparing them to your contact information in our system. If the information does not match, call us at 877-672-5678 to update your profile.

6. Choose the contact method that allows Northwest to reach you immediately with a confirmation code. This numbered code is only valid for a short time, and you will need to request a new one if it expires. 7. Enter the confirmation code and click the Submit button. 8. Create a user ID and password, then click the Register button. 9. Click the Continue button. 10. Select and answer your security questions. 11. Review your security questions and answers, and click the Submit button. 12. Congratulations! You have successfully logged in to Online Banking! If you have any questions or concerns, call us at 877-672-5678.

Getting Started: New User Enrollment

Getting Started

Logging In After your first-time enrollment, logging in is easy and only requires your user ID and password. If you are logging in on a device that is not recognized you will be prompted to enter a confirmation code.

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1. Click the Log In button. 2. Enter your user ID and password. 3. Click the Log In button.

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Click the “Unlock/Forgot Password” link to unlock your account. Go to page 10 for more information.

Logging Off For your security, you should always log off when you finish your Online Banking session. We may also log you off due to inactivity. 1. Click the “Log Out” link in the upper right hand corner. 2. Close your internet browser.

Getting Started: New User Enrollment

Getting Started Unlock/Forgot Password

If you happen to forget your password, you can easily reestablish a new one from the Northwest Home page—no need to call us!

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1. Click the Log In button. 2. Click the “Unlock/Forgot Password” link. 3. Fill out the required information and click the Submit button. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2

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Getting Started: Unlock/Forgot Password

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4. Choose the contact method that allows Northwest to reach you immediately with a confirmation code. 5. Enter the confirmation code and click the Submit button. 6. Create a new password based on our password requirements, and click the Set Password button when you are finished. 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Getting Started: Unlock/Forgot Password

Getting Started Retrieve a Forgotten User ID

If you happen to forget your user ID, you can easily retrieve it from the Northwest Home page.

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1. Click the Log In button. 2. Click the “Forgot User ID?” link. 3. Fill out the required information and click the Submit button. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2

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4. Choose the contact method that allows Northwest to reach you immediately with a confirmation code. 5. Enter the confirmation code and click the Submit button. 6. Your user ID will be emailed to you. Click the OK button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J L M N O P Q R S T V W X Y Z B C D E F G H I

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Getting Started: Retrieve a Forgotten User ID

Accounts

Account Summary Overview After logging in, you are taken directly to the Account Summary page. Here you can view the balances in your Northwest accounts, see your account history and more! 10

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J1 A3 B3 C3 D3 E3 F3 G3 H3 I3 A. The navigation bar appears across the top of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down. B. Your Northwest accounts are displayed with their available balances. C. If you click an account name, you are taken to the Account Activity page. You can also click the Accounts tab and then click Account Summary . J2 J3 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3

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Accounts: Account Summary Overview

Accounts Credit Score

Keep an eye on credit score and credit report changes with real-time credit monitoring.

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Accounts: Credit Score 1a 2a 3a 4a 5a 6a 7a 8a 1b2b3b4b5b6b7b8b9 1c 2c 3c 4c 5c 6c 7c 8c K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 1a2a3a4a5a6a7 1b2b3b4b5b6b7 1c2c3c4c5c6c7 1112 131415 1617 18 1 21222324252627 28 2 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 1 11b 12b 13b 14b 15b 16b 1 1d2d3d4d5d6d7 A1B1C1D1E1F1G A2B2C2D2E2F2G A3B3C3D3E3F3G 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c 1112 131415 161 2122232425262 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11a 12a 13a 14a 15a 11b 12b 13b 14b 15b 1d 2d 3d 4d 5d

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1. Click the Show my Score button. 2. Enter the required information. 3. Read and accept the credit score disclosure. 4. Click the Continue button to view your credit score information. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Accounts Account Activity Overview

Selecting a Northwest account on the Account Summary page takes you to the Account Activity page, where you can view every transaction pertaining to that account. Transactions can be searched by date range, type of transaction, description, check number or transaction amount range. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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A. On the Account Summary page, you can click on an account name to view the Account Activity page. You can also click the Accounts tab and then click Account Summary . B. Click the “Details” link to view additional account details, which could include Account Name, Account Nickname, Account Number, Date Opened, Interest Rate, Year to Date Interest, Last Deposit Date, Last Deposit and Account Balance. C. Account History shows the last 30 days of transactions for this account by default. Transactions can be searched by date range, type of transaction, description, check number or transaction amount range. D. For additional transactions within the past 720 days, click the “Search” link. E. Download your transactions as a CSV file by clicking the “Download” link. F. Click the “Alerts” link to create alerts for your account. Go to page 120 for more information. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Accounts: Account Activity Overview

Accounts Manage Cards

Our card management feature helps you control your cards by giving you the ability to disable and enable each card as well as set limits for how and where your cards are used. You can also create alerts to notify you when your card is used for all or certain types of transactions. Lock Card/Unlock Card This option prevents your card from being used for new transactions. Pending and recurring transactions won’t be affected. You can unlock your card at any time.

In the Accounts tab, click Manage Cards . 1. Use the toggle to Lock Card/Unlock Card.

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Accounts: Manage Cards

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Report Lost or Stolen Card This option sends a message to Member Service reporting the loss of your card. After you send the message, your card will be blocked automatically.

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I K L M U V W A B C 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 1d 2d 3d 1a 2a 3a 1b 2b 3b 1c 2c 3c

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In the Accounts tab, click Manage Cards . 1. Click the Report Lost or Stolen Card tab. 2. Check the box to receive a notification when a response is sent to this message. 3. Click the Send button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Accounts: Manage Cards

Accounts

Limit how and where your card can be used. International Transactions Prevent your card from being used outside the United States. Online transactions won’t be blocked. Card Limits

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 In the Accounts tab, click Manage Cards . 1. Click the Set Card Limits tab. 2. Use the toggle to block international transactions. A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 J2 J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A3 B3 C3 D3 E3 F3 G3 H3 I3 Note : The Block International Transactions and Set Region Limit options cannot be used at the same time. To use one, you must turn off the other.

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Accounts: Card Limits

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Region Limits Prevent your card from being used outside a geographic region that you specify. In-store purchases at locations outside the region will be declined.

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In the Accounts tab, click Manage Cards . 1. Click the Set Card Limits tab. 2. Click the Set Region Limit tab.

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Accounts: Card Limits A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 I1

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10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 10a a3a4a5a6a7a8a9a 10b b3b4b5b6b7b8b9b 10c 3c 4c 5c 6c 7c 8c 9c 10d d3d4d5d6d7d8d9d J M N O P Q R S T W X Y Z C D E F G H I 10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 12a 13a 14a 15a 16a 17a 18a 19a 20a 12b 13b 14b 15b 16b 17b 18b 19b 20b a 13a 14a 15a 16a 17a 18a 19a 20a B1 C1 D1 E1 F1 G1 H1 I1 b 13b 14b 15b 16b 17b 18b 19b 20b B2 C2 D2 E2 F2 G2 H2 I2 1C1D1E1 F1G1H1 I1 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 4d 5d 6d 7d 8d 9d J3 B3 C3 D3 E3 F3 G3 H3 I3 J2 2C2D2E2 F2G2H2 I2 3C3D3E3 F3G3H3 I3

3. Check the box to block transactions outside your radius. 4. Enter a location or address. 5. Use the slider to select a radius. 6. Click the Save button. J1 J2 J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Note : The Block International Transactions and Set Region Limit options cannot be used at the same time. To use one, you must turn off the other. J3

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Accounts: Card Limits

Block Merchant Types Prevent your card from being used at certain types of merchants. Purchases at blocked merchants will be declined.

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In the Accounts tab, click Manage Cards . 1. Click the Set Card Limits tab. 2. Click the Block Merchant Types tab.

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Accounts: Card Limits A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 3. Use the toggles to enable or disable merchant types. 4. Click the Save button. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

J1 J2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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Accounts: Card Limits

Block Transaction Types Prevent your card from being used for certain types of transactions (such as ATM, e-commerce, in-store, or mail/phone order). Blocked transactions will be declined.

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Accounts: Card Limits 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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In the Accounts tab, click Manage Cards . 1. Click the Set Card Limits tab. 2. Click the Block Transaction Types tab.

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

J1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 3. Use the toggles to enable or disable transaction types. 4. Click the Save button.

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Accounts: Card Limits

Transaction Amount Limits Specify a maximum amount limit for each transaction. Transactions exceeding the limit will be declined.

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In the Accounts tab, click Manage Cards . 1. Click the Set Card Limits tab. 2. Click the Set Transaction Amount Limit tab.

Accounts: Card Limits 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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A1 B1 C1 D1 E1 F1 G1 H1 I1

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 3. Check the box to block transactions over a certain amount. 4. Enter the amount. 5. Click the Save button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J2

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Accounts: Card Limits

Accounts

This option allows you to be notified when your card is used for all or certain types of transactions. • All Transactions: Receive an alert every time a transaction is attempted using your card. • Transactions Over $_____: Receive an alert every time a transaction is attempted for an amount exceeding a limit you specify. • International Transactions: Receive an alert every time a transaction is attempted outside the United States. • Merchant Types: Receive an alert every time a transaction is attempted at certain types of merchants. • Transaction Types: Receive an alert every time certain types of transactions are attempted (such as ATM, e-commerce, in-store, or mail/ phone order). Card Alerts

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In the Accounts tab, click Manage Cards . 1. Click the Set Alerts tab. 2. For more information about creating card alerts, go to page 120. J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Accounts: Card Alerts

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Accounts

Money Insights

Our Money Insights tool allows you to manage your money from your Online Banking account. View your investments, mortgage, credit card, account balances and transactions in one place. Easily create budgets, categorize and track spending habits, as well as tag your transactions to see where and how you spend your money. In the Accounts tab, click Money Insights .

• Main Page : You’ll find an overview of your financial standing on the Accounts page, as well a host of tools you can use to manage your money. • Transactions : View all of your transactions from both internal and external accounts. Money Insights automatically imports transactions from all of your accounts, including those that you added from other financial institutions and categorizes them. • Spending : Presents a comprehensive spending wheel displaying a breakdown of your spending across categories. If you hover over each section of the spending wheel, you will see how much you spend in each category. • Budgets : Track your spending. Add targets that will help you better control expenses like shopping or dining out. When you establish spending targets, you can also schedule notifications via a delivery method of your choice when you are near your budget limit.

Accounts: Money Insights

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